AutoPoint Reviews | Glassdoor

AutoPoint Reviews

Updated June 22, 2017
66 reviews

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Full-time Part-time

2.2
Star Star Star Star Star
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Richard Holland
46 Ratings

66 Employee Reviews

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Pros
  • I work closely with the Senior Management and they are amazing at building up their team (in 6 reviews)

  • Free snacks in the office (a pretty good variety of candy, fruit, drinks, etc (in 5 reviews)

Cons
  • Executive Management Team is so disconnected from reality (in 5 reviews)

  • Senior Management (specifically Rich Holland) are disconnected from their customers (in 5 reviews)

More Pros and Cons

  1. "Good opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service in Dayt Beach Sh, FL
    Current Employee - Customer Service in Dayt Beach Sh, FL
    Recommends

    I have been working at AutoPoint full-time (Less than a year)

    Pros

    training available hours available good starting pay

    Cons

    Evenings only available and very repetitive work


  2. Helpful (5)

    "Avoid Working Here If You Can Help It"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Jordan, UT
    Former Employee - Anonymous Employee in South Jordan, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AutoPoint full-time (More than 3 years)

    Pros

    they have free food and soda

    Cons

    *a lot of management positions are filled by people who are not qualified.
    *HIGH turnover (in less than 4 years almost 100% turnover on one development team)
    *W-2 forms were leaked by a corporate employee to an unknown person
    *No opportunity for progression. i did the same job for years despite consistent request for change. they don't utilize the talent they have
    *nepotism among senior and other management
    *if you want to be a fire-fighter developer, this place is for you. there is very little attempts to look and plan ahead.
    *this is a place where people love to point fingers and throw others under the bus

    Advice to Management

    *Don't use fear to lead. nobody wants a boss who is deliberately rude or uses their title as a persuasive tool
    *Get rid of those who are not qualified even though they are your friends and family
    *LISTEN. you all love to talk and convince others why you are right.
    *Focus more on changing the culture. THAT is why everyone keeps leaving.
    *Pay raises every once in a while would have been nice

  3. Helpful (1)

    "Unhealthy work environment/culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Jordan, UT
    Former Employee - Anonymous Employee in South Jordan, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AutoPoint full-time (More than 3 years)

    Pros

    -Free snacks and drinks in break rooms
    -Free (comped) Lifetime Fitness membership

    Cons

    -Poor communication between teams
    -Management out of touch, doesn't listen to concerns of employees who work most closely with customers. Many people who were strong advocates for the customer left or were fired because they wouldn't toe the company line. New software roll-outs failing because management is trying to force customers to adopt new version before it is ready/stable (despite countless warnings from subordinates).
    -Nepotism. Unqualified/inexperienced employees put in charge of important projects, then others are blamed when those projects fail.
    -High turnover. Everyone who cared about the customer and the product jumped ship a long time ago, those who remain are more concerned with appearing to be productive while avoiding new responsibilities. New responsibilities are just another opportunity for someone else to point a finger at you.
    -Raises are basically non-existent. The only way to get a raise is to be promoted, and the only way to be promoted is to hope that someone with a position you want gets fed up and quits (or gets fired) before you.

    Advice to Management

    Enjoy the paycheck while you can I guess


  4. Helpful (11)

    "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AutoPoint full-time (More than 5 years)

    Pros

    Interesting work that allows you to work with customers to affect positive change.

    Cons

    The company is in a spiral. Senior Management (specifically Rich Holland) are disconnected from their customers. Toss in a heavy dose of cultural inbreeding and you have a company with an elitist attitude, poor product portfolio and a management group that is incapable of dynamic change.

    Advice to Management

    Adopt Ford's approach. Hire an outside company CEO who is willing to change the corporate culture from the top down. Institute processes that promote a customer first approach.


  5. Helpful (11)

    "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Salt Lake City, UT
    Former Employee - Account Executive in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AutoPoint full-time (More than 3 years)

    Pros

    Some good and talented people.

    Cons

    Management is typically arrogant and clueless. Job openings most often filled by new hires, so very little opportunity for advancement or career development. Very poor internal communication.

    Advice to Management

    Lose the pompous attitudes. Develop the people you have.


  6. Helpful (3)

    "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in South Jordan, UT
    Current Employee - Account Executive in South Jordan, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AutoPoint full-time (More than a year)

    Pros

    Excellent Management and company culture. They have the right products to provide to the automotive industry to help them be more efficient and profitable. Great Opportunities for growth.

    Cons

    Highly competitive industry and selling to dealerships can be challenging if you do not have an automotive background but it can be learned.

    Advice to Management

    Mentor program where employees will travel to spend time with a rep from another territory or inside to field rep.


  7. Helpful (13)

    "HORRIBLE... STAY AWAY!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in South Jordan, UT
    Former Employee - Senior Software Developer in South Jordan, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AutoPoint full-time (Less than a year)

    Pros

    1. Competitive Salaries??
    2. Free soda and snacks, although they threaten to take it away

    Cons

    1. Old products that are just duct-taped together (at best)
    2. Dealing with very old technology
    3. Horrible Dev Environment, like herding cattle.
    4. HR wont take care of problem employees
    5. Communication stinks (from directors down)
    6. Management needs some management training on how to keep employees

    Advice to Management

    1. Fire the CEO - he is dishonest and only cares about his personal cars and how many he can get while not giving the promised bonuses to management
    2. Stop closing offices and keep the employees that know what they are doing

  8. Helpful (1)

    "CIC agent"

    Star Star Star Star Star
    Former Employee - CIC Agent in Daytona Beach, FL
    Former Employee - CIC Agent in Daytona Beach, FL

    I worked at AutoPoint (More than a year)

    Pros

    Consistent hours, schedule, amd workload.

    More hours were always available if desired.

    Good management.

    Cons

    Repetitive works and breaks can be few and far between.


  9. Helpful (11)

    "Beware of Retaliation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Jordan, UT
    Former Employee - Anonymous Employee in South Jordan, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AutoPoint full-time (Less than a year)

    Pros

    Maybe the snacks, decent building

    Cons

    HR will tell you that they are neutral, but beware they are not, if you go to them and talk about the unethical issues or job issues you might end up getting fired. Communication is non-existent, manager plays favorites, and the accounting team is a mess. They are rapidly sinking with their best employees leaving. Corporate is a problem, but honestly, the culture is the worse I have ever seen.

    Advice to Management

    Get over yourselves


  10. Helpful (17)

    "Anonymous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Jordan, UT
    Current Employee - Anonymous Employee in South Jordan, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - With the exception of senior management at Solera (AutoPoint's parent company), the people at AutoPoint are pleasant to work with.
    - Free snacks in the office (a pretty good variety of candy, fruit, drinks, etc.).
    - Reimbursement for a gym membership at LifeTime Fitness (a nice, high-end place).

    Cons

    - AutoPoint does not pay bonuses. Regardless of what your offer letter may say, they set impossible targets, then eliminate bonuses for all employees when those targets are not met.
    - A culture of arrogance and abuse is pervasive among senior management at Solera. It is common for employees to be screamed at, cussed at, berated, etc.
    - Cost-cutting is emphasized above all other priorities; even maintaining the sustainability of the business. Costs have already been cut to the point that the development teams, customer service teams, and finance/accounting teams simply do not have the support they need to do their jobs adequately, and management is aggressively seeking to cut costs further.
    - Every day is consumed by fire-fighting. Cost cutting has decimated the business to the point that nothing works as it should and employees are constantly scrambling to clean up all the messes management has made by cutting costs they shouldn't have.
    - Senior management is conceited to the point that they refuse to believe they have made poor decisions even as the business is collapsing around them. Any recommendations made by employees will be completely disregarded if they don't fit the delusional vision for the company promoted by management.
    - Management has a tendency to concoct impossible pipe-dreams, then pass them down to employees to execute. Count on bonuses and merit increases to be eliminated if you are not successful.
    - A direct quote from the Solera CEO Tony Aquila in the letter informing me that my 2016 bonus (and those of all AutoPoint employees) would be zero: "For those that carried less than your share, be thankful for those who did it for you." Imagine yourself working for this man. It's miserable.

    Advice to Management

    Get over yourselves. The business is failing and your best people are leaving. Cost cutting is not working. It is time to come to terms with this and invest what is needed to hire the right people, provide the support employees need, rebuild our reputation with clients, and work on righting the business.


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