AutoZone Reviews in Memphis, TN | Glassdoor

AutoZone Memphis Reviews

Updated July 9, 2017
108 reviews

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Memphis, TN Area

3.5
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AutoZone Chairman, President, and CEO Bill Rhodes III
Bill Rhodes III
77 Ratings

108 Employee Reviews

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Pros
  • Learn a lot of customer service skills (in 32 reviews)

  • Discount on parts and helping the public (in 31 reviews)

Cons
  • Upper management was sometimes a little bit more brutal (in 153 reviews)

  • Hours fluctuate if you're part time (in 105 reviews)

More Pros and Cons

  1. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Memphis, TN
    Current Employee - Director in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AutoZone full-time

    Pros

    Great Culture and Team Environment

    Cons

    Difficult to balance work and life


  2. Helpful (1)

    "No Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Receivable Specialist in Memphis, TN
    Former Employee - Accounts Receivable Specialist in Memphis, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AutoZone full-time (More than a year)

    Pros

    No official training program, manager was out on medical leave for months. Learned everything from customers the operator would send to our dept because she didn't know where to send them. Many of these were complaints and didn't belong in our dept but I learned by researching and asking questions and found resolutions. Moved up fast and received awards. Worked long hours and thought they were paying off with awards and excellent reviews and promotions. Then new manager came in who drank on her lunch hour and wanted her "friends" to work with her.

    Cons

    I complained to my new manager, sexual harassment from a male co-worker. Meanwhile waiting for her to get with HR, this coworker became violent. Went back to manager who felt we were attractive couple and to get over it, regardless he was married. I said I wasn't interested in men and lesbian. She let it be know she disagreed with gays and we don't belong here so I had to be terminated from AutoZone.

    Advice to Management

    The answer to harassment of any kind shouldn't be termination. I was a single mother working 60 plus hours a week and you let me down.

  3. "PSM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Psm in Memphis, TN
    Current Employee - Psm in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AutoZone full-time (More than 5 years)

    Pros

    Great discounts and 401k match

    Cons

    Late nights and weekends stink


  4. "Old School"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Category Manager in Memphis, TN
    Current Employee - Category Manager in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AutoZone full-time (More than 3 years)

    Pros

    Loyal to employees. You can own your own career path. Automotive discounts. A family comes first attitude which is good for single parents or 2 income households.

    Cons

    Non-progressive, reactionary, old-school philosophy.
    They have a Cheer and Dress Code. It is 2017 right?
    Bad vacation policy, start with 2 weeks, get 3rd after 7 years.

    Advice to Management

    Lead, don't react and follow. Be more progressive to attract younger talent. Update vacation policy and dress code.


  5. Helpful (1)

    "Decent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Memphis, TN
    Former Employee - Account Representative in Memphis, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AutoZone full-time (More than a year)

    Pros

    Very committed to customer service

    Cons

    Corporate America attitude at the headquarters

    Advice to Management

    Listen to your employees, they know how to better the company


  6. "Supply Chain Analyst Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supply Chain Analyst in Memphis, TN
    Current Employee - Supply Chain Analyst in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AutoZone (Less than a year)

    Pros

    Great family culture. Great location. As long as you know how to ask for help, you'll always get it.

    Cons

    Only 2 weeks vacation. No remote positions available.

    Advice to Management

    Offer more vacation and remote positions.


  7. "Bad management runs off good employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Memphis, TN
    Former Employee - Store Manager in Memphis, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AutoZone full-time (More than 5 years)

    Pros

    Ability to transfer to another store if moving
    Opportunity for advancement
    Hours and benefits for full time employees
    Ability to work at multiple locations nearby

    Cons

    No breaks except for lunch, and upper management criticizes you for taking a small break after rushes
    Hours are all over the place, no set schedule
    Tough to balance work/life and raise a family
    Part time employees are too easily overlooked and disposed
    Upper management doesn't give positive reinforcement
    Constant complaining from upper management
    Overlooks loyal employees
    Little training given to new employees, and promotional training is very little
    Part timer hours are taken away without notice
    Upper management is a lot of politics
    Annual raises are very little

    Advice to Management

    Positive reinforcement goes a long way with employees. They like it to be known when they're doing a good job, not just criticizing when they aren't performing in top of district or region. Treat employees fairly. Bad management can run off the best employees. Listen to concerns of employees at store level and support them.

  8. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cordova, TN
    Former Employee - Anonymous Employee in Cordova, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AutoZone (More than a year)

    Pros

    cares about employees, location (headquarters), perks, benefits

    Cons

    very much a "this is how we have always done it" type mentality in upper management. Technology is out of date


  9. Helpful (1)

    "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMS Specialist in Memphis, TN
    Current Employee - EMS Specialist in Memphis, TN
    Approves of CEO

    I have been working at AutoZone (More than 10 years)

    Pros

    Good company to work for

    Cons

    Slow to advance to another position


  10. "Great company, amazing culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Memphis, TN
    Current Employee - Financial Analyst in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AutoZone full-time (More than a year)

    Pros

    Great atmosphere. Huge on recognizing and understanding that the people in the stores allow us to function. Loves to move talent around

    Cons

    Depending on the area you work in, it's hard to know what's happening with the company and the direction senior management is going


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