Autotrader Reviews in Atlanta, GA | Glassdoor

Autotrader Atlanta Reviews

Updated July 21, 2017
151 reviews

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Atlanta, GA Area

151 Employee Reviews

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Pros
Cons
  • Hard to have a good work life balance (in 22 reviews)

  • Competition is catching up and upper management seems to be caught with their pants down (in 21 reviews)

More Pros and Cons

  1. Helpful (1)

    "Awesome Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Desktop Support Analyst in Atlanta, GA
    Current Employee - Desktop Support Analyst in Atlanta, GA

    I have been working at Autotrader full-time (More than a year)

    Pros

    Awesome company. Great benefits. Pension plan. Cox companies.

    Cons

    None that I can think of.

    Advice to Management

    Promote more minorities.


  2. Helpful (3)

    "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Atlanta, GA
    Former Employee - Intern in Atlanta, GA
    Recommends
    Neutral Outlook

    Pros

    *Lots of responsibility
    *Meaningful projects
    *Paid
    *Included in meetings and events
    *Developed program with career education
    *Intern events & networking events
    *Exposure to many departments, products & initiatives
    *Great facility (gym, lounge area, coffee, catered meetings, security present at all times)

    Cons

    *Very busy
    *disconnect between departments
    *Lack of communication
    *Slow feedback
    *some projects take longer than they should to complete due to lack of communication and effort

  3. Helpful (3)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Autotrader full-time

    Pros

    Great opportunities to grow within the organization. They pay very well.

    Cons

    Everyone that I know there is no longer there which could be a good or bad thing as they were cleaning house. The atmosphere is very corporate with little work/life balance.

    Advice to Management

    Be careful how much you change, you will lose what made you unique and desirable to work for and do business with.


  4. "Contractors get no love at this job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Consumer Service Support Representative in Atlanta, GA
    Former Contractor - Consumer Service Support Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Autotrader as a contractor (Less than a year)

    Pros

    As a contractor (I was a consumer service support rep) there are really no Pros to this job. Besides they provide you with a job. They treat the contractors like outsiders. Which somewhat is how it works. They did feed us from time to time. But that was all. But overall looking from the outside the company itself once you are hired full time is great to work for.

    Cons

    They require you to meet all of these expectations with no perks. They want you to sell and meet a quota but you get no commission. You work every Saturday. And if you want to become perm you can forget it. That may take 2 years.

    Advice to Management

    Work on perks for the contractors you hire besides free food. Maybe the turnover wont be so high. It's only fair. I really liked the job it was easy and simple but just no perks.


  5. Helpful (1)

    "Dealer Analyst"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Dealer Analyst in Hampton, GA
    Current Employee - Dealer Analyst in Hampton, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Autotrader full-time (More than 8 years)

    Pros

    Autotrader is a great company with excellent benefits. The fact that they are owned by Cox Enterprise is the driving factor. Some departments offer the opportunity to work from home and the laptops are supplied by the company.

    Cons

    The company is forever changing and it is not always for the better. I feel that in the 10 years that I have worked for Autotrader they have become so big it is no longer the employee caring company that it use to be.They are now only focused on numbers.

    Advice to Management

    Get back to the origin of caring about your employees and your customers. Great customer service to external as well as external customer is always key to a succesful outcome.


  6. Helpful (2)

    "Many years with company in different roles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Business Analyst in Atlanta, GA
    Former Employee - Associate Business Analyst in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    structure, rigor, know what's expected of you, telecommute options, annual bonus, upward mobility

    Cons

    the environment is too political

    Advice to Management

    listen to the ideas of contributors rather than always expecting a "yes"


  7. "Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Autotrader full-time (More than 3 years)

    Pros

    Great company great culture

    Cons

    Pay could be slightly better

  8. Helpful (7)

    "Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SERVICE ADVISOR in Atlanta, GA
    Current Employee - SERVICE ADVISOR in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Autotrader (Less than a year)

    Pros

    I have nothing good to say about this company. It's a horrible stressful place.

    Cons

    Culture has drastically changed. No one is truly happy. Management harasses the employee's and are constantly threatening ones job. Cant be late not even one minute, or your pretty much fired.

    Advice to Management

    Be Real. The who you know instead of what you know and DO has to STOP!!


  9. Helpful (1)

    "Consumer Support Specialist"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Duluth, GA
    Former Employee - Anonymous Employee in Duluth, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are no Pros to this company. No matter what your nationality...it is still hidden slavery, if you are a contractor.

    Cons

    If you are a contractor, you will be used up...No matter how well you perform. They have a high turn over rate and they will never higher you permanently. It took most of the permanent people two years or more before they were hired on as perms.
    Trust me they treat their contractors with...No respect!

    Advice to Management

    Find out the facts. Don't be like a robot. Have compassion for your people. How you treat your employees reflects on your customers.


  10. Helpful (5)

    "Autotrader Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Autotrader full-time

    Pros

    It's a part of the Cox family and there are a lot of jobs/opportunities available across the different companies.You also have access to many of the resources and amenities the other Cox companies have like the gyms, cafeterias, print centers, etc.

    The facility is nice and is located in a great area (traffic is horrible around it though).

     I had great experiences working at a couple of the other Cox companies but this one needs some help.

    There's good work-life balance in some departments.

    Cons

    They need to improve the criteria it takes to become a manager of people and also evaluate existing ones. There's extremely poor management in certain areas of the company. On my team there were several managers who lacked decision making skills, confidence, professionalism, drive, communication skills and knowledge of the company and our specific field. This is the main reason why a few members left the team and/or company.

    Also, the company is constantly changing (which is great) but communication around change needs to be improved drastically. Goals/visions and major organizational changes were often unclear.

    Advice to Management

    Please strengthen the criteria it takes to become and stay a manager/director. Some people need additional training classes, but others should not manage people at all. Poor management causes a lot of dysfunction on teams and decreases productivity. Please review which groups have high turnover rates. It's probably for a reason.

    Also, better align employees talent/skills to positions. I think a number of people on my team could have been better utilized.


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