Availity Reviews | Glassdoor

Availity Reviews

Updated May 19, 2018
105 reviews

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3.5
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Availity Chief Executive Officer Russ Thomas
Russ Thomas
64 Ratings

105 Employee Reviews

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Pros
  • "Great work/life balance, amazing co workers" (in 10 reviews)

  • "It's a nice work environment/facility" (in 7 reviews)

Cons
  • "Weak senior leadership that isn't held to the same standards as the rest of the workers" (in 8 reviews)

  • "One of the things that drew me to this company was the predominantly female leadership team" (in 4 reviews)

More Pros and Cons

  1. "Deciding whether to be an entrepreneurial startup or mature business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Availity full-time (More than 3 years)

    Pros

    Great work/life balance, friendly senior leadership, frequent C-level communications to all employees, good pay

    Cons

    Priorities shift a lot based on one or two customers, bonus targets get adjusted every year to "just meet" earnings, people are working harder than ever but still having RIFs, budgets cut to the bone

    Advice to Management

    Remember that your teams will do more, better, when they're not so stressed.


  2. "Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Very collaborative and innovative.

    Cons

    Little management strategy. Poor communication.

  3. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Availity full-time

    Pros

    great work environment, the work is actually fun to do i enjoyed going to work everyday

    Cons

    poor new hire process and organizational skills

    Advice to Management

    better new hire process getting things started ahead of the new hires being there would help get people on the phone quicker

    Availity Response

    Apr 11, 2018 – Availity

    Thank you for taking the time to leave a review - we are excited to hear that you love the work you do! We have a very high standard for our customer service team so that we can provide best in class... More


  4. "Work Life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Neutral Outlook
    Approves of CEO

    I worked at Availity full-time (More than 10 years)

    Pros

    Company tried to make positive relationships for employees.

    Cons

    Direction constantly changed causing stress and frustration.

    Availity Response

    Apr 11, 2018 – Availity

    Thank you for your feedback. Availity is working hard at tackling tough problems in healthcare. That means making tough choices. Being nimble and working hard together to achieve success are part... More


  5. "Analyst"

    StarStarStarStarStar
    Current Employee - Analyst
    Current Employee - Analyst
    Recommends
    Positive Outlook

    I have been working at Availity full-time (More than 8 years)

    Pros

    Flexibility, challenging, great benefits, great pay

    Cons

    Things move crazy fast.

    Availity Response

    Apr 11, 2018 – Availity

    Thank you for sharing your experience at Availity. Our pace can be demanding and we appreciate your contributions. Contact us at AvailityHR@availity.com with any additional ideas.


  6. "Great culture, but could develope internal tallent better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Analyst in Jacksonville, FL
    Current Employee - Quality Assurance Analyst in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time (More than 10 years)

    Pros

    great culture, good work life balance

    Cons

    They could work on developing internal talent better.

    Advice to Management

    promote internally more

    Availity Response

    Apr 11, 2018 – Availity

    Thank you for sharing your experience at Availity. It is a priority to inspire our employees to be curious, stretch and grow through participation in engaging work that really makes a difference in... More


  7. "Client Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Availity full-time

    Pros

    Remote, little travel, great company to work for.

    Cons

    Can sometimes be extremely busy

  8. Helpful (5)

    "Used to be great - now I feel like a number"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Developer in Jacksonville, FL
    Current Employee - Web Developer in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Availity full-time (More than 3 years)

    Pros

    I used to love the work I did here. The teams are great and the company felt super supportive. I loved our old benefits and as the primary breadwinner, it felt good to be able to take care of my family

    Cons

    Availity laid off a group of people and then got rid of our PPO plan in favor of two HDHP plans that are horrible for people with chronic conditions.

    I feel horrible that this ended up putting my family in an awful spot and is causing us so much stress I am considering looking for another position.

    I honestly feel like Availity used to care about it's employees and now we are outsourcing work, cutting benefits and sending a very clear message that employees are expendable.

    Advice to Management

    Bring back the PPO. Some people can't afford the deductibles and lots of things aren't covered under the HDHP that would have been under PPO.

    Availity Response

    Jan 12, 2018 – Availity

    Availity has great employees and we value each of them. We strive to provide a competitive benefits package that honors the needs of as many employees as possible. Not every option within our rich... More


  9. "High Volume Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good health insurance and benefits

    Cons

    High Volume Work and pressure to clear ques.


  10. Helpful (4)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Supervisor in Indianapolis, IN
    Current Employee - Department Supervisor in Indianapolis, IN
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Availity full-time (More than 5 years)

    Pros

    We are a family. They promote from within and it's a great place to learn.

    Cons

    The company lacks an official training program so it can be difficult for new hires. They continue to cut staff and are working current employees way over capacity. Senior leadership boasts about their transparency but after 2 reorganizations and 2 reductions in force recently with no warning I would disagree.

    Advice to Management

    You can not support a product with a skeleton support crew. Developing is great but if your front lines can not successfully implement and support your awesome product it doesn't matter how great it is.


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