Availity Reviews

Updated Aug 8, 2020

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4.4
87%
Recommend to a Friend
89%
Approve of CEO
Availity Chief Executive Officer Russ Thomas
Russ Thomas
128 Ratings
Pros
Cons
  • "Advancement is available but you have to be in the call center for a little while before you can transfer departments(in 10 reviews)

  • "Senior Leadership lacks strategic direction for the organization(in 10 reviews)

More Pros and Cons
  1. "Great Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Services Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time for less than a year

    Pros

    I have been with Availity for 2.5 months. The training and initial welcome to the company was thorough and fantastic. They provide you with so many resources to be successful and provide a welcoming and inclusive work environment.

    Cons

    The only con at this point is that I haven't been able to actually meet my co-workers due to the pandemic.

  2. COVID-19

    "Outstanding!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL

    I have been working at Availity full-time for more than 5 years

    Pros

    There are tons of people that are passionate for their work. Also, they are willing to help each other to improve efficiency and effectiveness in the team environment.

    Cons

    Due to pandemic, we have to work from home. I wish I could met everyone in person.


  3. "Best Place To Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Provider Engagement Trainer in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time for less than a year

    Pros

    Teamwork is exceptional. Unlimited PTO shows you value each employee's family life during such a time as this.

    Cons

    Finding up to date information is quite a challenge; you have to look through several resources to find the answer.

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  4. "Client Rep"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Service Representative in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time for less than a year

    Pros

    Availity continues to prove how much they love their employees and look out for us. One thing I truly love is, we are ALWAYS kept in the loop. Even if we aren't management and only smaller fries at least someone let's us know what is going on so we aren't thrown for a loop. Lately they implemented "Subject Matter Experts" utilized through Teams and when I say this is a game changer it really is. Availity pays better than minimum wage and offers plenty of benefits. We are happy; not rich but we are able to live comfortably. Our supervisors are dedicated to their jobs. The only thing worse than a terrible employee is a garbage manager/supervisor and you get neither here at Availity. One last thing I forgot to mention is Availity keeps their employees in mind; with experience you can move out of this position you are not locked in forever if you cared to move up to a different position your supervisors will work with you as long as you are going through the appropriate channels and doing a solid job.

    Cons

    In Customer service it is absolutely inevitable to run into a disgruntled client for whatever reason be it your fault or merely their own fault due to lack of basic computer skills at times. There have been multiple complaints that we are overly secure with how we process things; login processes as well but that is simply put in place for the client's protection.

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  5. "Great Place to Work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - LMS Technology Specialist in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time for less than a year

    Pros

    I'm treated like a professional and my boss gives me the tools/ resources to grow in my profession.

    Cons

    I don't have any cons.

    Availity Response

    August 7, 2020Availity

    Thank you for taking the time to share such an awesome review! We are glad to have you on the team.

  6. COVID-19

    "Amazing and Socially Connected Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Service Representative I in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time for more than a year

    Pros

    Extensive Training, Supportive Environment, Casual Dress-code, Supportive CEO, State of the Art Coffee Machines, and The Opportunity for Overtime.

    Cons

    The high turnover rate can be difficult to handle when you work with such amazing people.

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  7. "Availity Review"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Availity full-time for less than a year

    Pros

    > Great Benefits > Building is Nice

    Cons

    > Website Not Customer Friendly > High Turn Over Rate > Training is not based on the work you will actually be doing. > Calls can sometimes take up to an hour because of navigating but they expect you to take 25-30 calls a days once out of training including documenting calls.

  8. COVID-19

    "Amazing job on-boarding remotely"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Service Representative in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time for less than a year

    Pros

    Availity has been super supportive and encouraging during my on-boarding and training. They provider multiple channels of getting information. I'm amazed at how well they were able to interview, hire, ob-board, and train new employees all while staying home during the Pandemic.

    Cons

    Sometimes response to questions can be a little slow, but that is mostly due to remoteness. The remote on-boarding has also made it feel a little less that you are port of an organization. But, I can't honestly think of how to improve this.

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  9. "Great Experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time for less than a year

    Pros

    Interview and on-boarding process was great. Training and support is amazing! I am very happy to be part of this team! The culture is a great fit for me!

    Cons

    Have not met anyone in person yet due to the virus but our zoom meetings have been great!

  10. "Wonderful Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Risk Analyst in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time for less than a year

    Pros

    Collaboration, innovative, and inclusiveness are just some of the pros.

    Cons

    There really are none, it has been a great experience.

    Continue reading
Found 191 reviews