Availity Reviews | Glassdoor

Availity Reviews

Updated October 16, 2018
112 reviews

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3.5
StarStarStarStarStar
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Approve of CEO
Availity Chief Executive Officer Russ Thomas
Russ Thomas
67 Ratings

112 Employee Reviews

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Pros
  • "Great work/life balance, amazing co workers" (in 10 reviews)

  • "2 stars awarded for Great salary, great benefits, good people (at least there used to be)" (in 7 reviews)

Cons
  • "Weak senior leadership that isn't held to the same standards as the rest of the workers" (in 8 reviews)

  • "One of the things that drew me to this company was the predominantly female leadership team" (in 4 reviews)

More Pros and Cons

  1. "Talented Company w/ BIG Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Recommends
    Approves of CEO

    I have been working at Availity full-time (More than a year)

    Pros

    Availity has some of the brightest and most talented individuals a technology company can ask for. There are plenty of opportunities to learn from your peers between understanding the technology and getting to know the business.

    The culture is amazing. Everyone wants to succeed, so there is a lot of passion that goes into our products.

    The new building is very Silicon Valley-esk.

    Cons

    Availity is behind the curve on monetizing it's data. There's buzz and known opportunity around it but still no strategic goals or investment from leadership.

    Advice to Management

    Put a bigger emphasis on innovation, specifically when leveraging data. We have TONS of it and we have the capability. We just need more C-level direction.


  2. "Fast Paced Team- Great Learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Richmond, VA
    Current Employee - Client Service Representative in Richmond, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Availity full-time (Less than a year)

    Pros

    You are taught tons in comprehensive training
    You get a great view of healthcare claims and revenue cycles
    Supervisors are responsive and fellow workers are very willing to help
    Pay is worth work

    Cons

    Endless stream of calls once fully trained with typical call center expectations to maximize time
    Typical angry callers
    Responsibility is large compared to what you would expect

    Advice to Management

    Integrate call center support into broader company more. It often felt like there was no overlap.

  3. "QA Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good access that facilitates testing

    Cons

    Not a very trusted and supportive work place

    Advice to Management

    Talk to employees to be more open to each other and share work related information at all times.


  4. "Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Availity full-time

    Pros

    Developers were really good guys.

    Cons

    No mentoring, terminating employees without first coaching or providing a clear justification.

    Advice to Management

    I would encourage you to have your managers make people a priority.


  5. "R = zero"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Availity full-time (More than 10 years)

    Pros

    Fast paced, new technology, constant challenges, continuous evolution and forward thinking.

    Cons

    Difficult balance between security and usability.


  6. Helpful (1)

    "Life sucking call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Jacksonville, FL
    Current Employee - Client Service Representative in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Availity full-time (More than a year)

    Pros

    Outside of the call center Availity is great environment to work in. It has longer open hours allowing for a more flexible schedule which is great. They are very understanding for time off.

    Cons

    I would not work in the call center at Availity. Other departments are great to work for. The call center is poorly managed. It is a very draining and toxic environment. Many false promises for promotions and training. We were often told we would be trained in certain area next week, then its next month, then you are forgotten about. They have spread themselves too thin.

    Advice to Management

    Don't spread everyone so thin. Quit putting your hands in so many jars and actually focus on making what you do better.

    Availity Response

    Sep 12, 2018 – Availity

    Thank you for sharing your experience at Availity. We have a very high standard for our customer service team so that we can provide best in class service to our customers who need our help. It is a... More


  7. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Analyst in Indianapolis, IN
    Current Employee - Product Analyst in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time (More than 10 years)

    Pros

    Very flexible. Competitive pay. Great benefits.

    Cons

    As with any large company, there have been times where locations have been closed and employees were let go.

  8. "Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Very collaborative and innovative.

    Cons

    Little management strategy. Poor communication.


  9. "Deciding whether to be an entrepreneurial startup or mature business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Availity full-time (More than 3 years)

    Pros

    Great work/life balance, friendly senior leadership, frequent C-level communications to all employees, good pay

    Cons

    Priorities shift a lot based on one or two customers, bonus targets get adjusted every year to "just meet" earnings, people are working harder than ever but still having RIFs, budgets cut to the bone

    Advice to Management

    Remember that your teams will do more, better, when they're not so stressed.


  10. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Availity full-time

    Pros

    great work environment, the work is actually fun to do i enjoyed going to work everyday

    Cons

    poor new hire process and organizational skills

    Advice to Management

    better new hire process getting things started ahead of the new hires being there would help get people on the phone quicker

    Availity Response

    Apr 11, 2018 – Availity

    Thank you for taking the time to leave a review - we are excited to hear that you love the work you do! We have a very high standard for our customer service team so that we can provide best in class... More


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