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Availity Reviews

Updated February 16, 2018
100 reviews

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3.3
StarStarStarStarStar
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Approve of CEO
Availity Chief Executive Officer Russ Thomas
Russ Thomas
59 Ratings

100 Employee Reviews

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Pros
  • Great work/life balance, amazing co workers (in 8 reviews)

  • If they are desperate for your skills they will hire you Remote to work from home but that is rare (in 4 reviews)

Cons
  • Weak senior leadership that isn't held to the same standards as the rest of the workers (in 8 reviews)

  • One of the things that drew me to this company was the predominantly female leadership team (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "One of the top 5 places to work in Jacksonville"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Development Manager in Jacksonville, FL
    Current Employee - Product Development Manager in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time (More than a year)

    Pros

    Positive atmosphere, good benefits, a software company culture in a central location next to two highways and an outdoor mall. Perhaps the nicest corporate office in jacksonville with multiple break rooms stocked with snacks, ping pong and pinball machines. Availity invests in their technology stack, personnel, processes and physical office to maximize teams effectiveness. The company is also invested in the community with mentors for school children and in charity with United Way and others. Nearly everyone is engaged, intelligent and happy to come to work every day which in I.T. is not always the case.

    Cons

    A company growing at nearly 20% per year is not for everyone. Flexibility and adaptation are critical competencies and some people cannot adapt at the pace needed for their own success. Teams are tightly aligned and occasionally realigned around getting projects completed with aggressive deadlines, but not any more so than any other growing software organization. People who do not like to be busy at work should not work for Availity (or any other growing organization)

    Advice to Management

    Continue to invest in best of breed management tools (like workday, achievers, JIRA etc), people, training, unique amenities and career paths to attract and retain top talent and scale with the high growth. Strong middle management will close any real or perceived gaps between individual contributors and senior leadership created by scaling up.

    Availity Response

    Jun 12, 2017 – Availity

    Thank you for sharing your enthusiasm and letting people know what’s great about working at Availity. We appreciate your feedback and will share it with our leadership. Contact us at... More


  2. "Analyst"

    StarStarStarStarStar
    Current Employee - Analyst
    Current Employee - Analyst
    Recommends
    Positive Outlook

    I have been working at Availity full-time (More than 8 years)

    Pros

    Flexibility, challenging, great benefits, great pay

    Cons

    Things move crazy fast.

  3. "Client Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Availity full-time

    Pros

    Remote, little travel, great company to work for.

    Cons

    Can sometimes be extremely busy


  4. Helpful (4)

    "Used to be great - now I feel like a number"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Developer in Jacksonville, FL
    Current Employee - Web Developer in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Availity full-time (More than 3 years)

    Pros

    I used to love the work I did here. The teams are great and the company felt super supportive. I loved our old benefits and as the primary breadwinner, it felt good to be able to take care of my family

    Cons

    Availity laid off a group of people and then got rid of our PPO plan in favor of two HDHP plans that are horrible for people with chronic conditions.

    I feel horrible that this ended up putting my family in an awful spot and is causing us so much stress I am considering looking for another position.

    I honestly feel like Availity used to care about it's employees and now we are outsourcing work, cutting benefits and sending a very clear message that employees are expendable.

    Advice to Management

    Bring back the PPO. Some people can't afford the deductibles and lots of things aren't covered under the HDHP that would have been under PPO.

    Availity Response

    Jan 12, 2018 – Availity

    Availity has great employees and we value each of them. We strive to provide a competitive benefits package that honors the needs of as many employees as possible. Not every option within our rich... More


  5. "High Volume Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good health insurance and benefits

    Cons

    High Volume Work and pressure to clear ques.


  6. Helpful (3)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Supervisor in Indianapolis, IN
    Current Employee - Department Supervisor in Indianapolis, IN
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Availity full-time (More than 5 years)

    Pros

    We are a family. They promote from within and it's a great place to learn.

    Cons

    The company lacks an official training program so it can be difficult for new hires. They continue to cut staff and are working current employees way over capacity. Senior leadership boasts about their transparency but after 2 reorganizations and 2 reductions in force recently with no warning I would disagree.

    Advice to Management

    You can not support a product with a skeleton support crew. Developing is great but if your front lines can not successfully implement and support your awesome product it doesn't matter how great it is.


  7. "Selfish and Reactive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Availity full-time

    Pros

    Good Benefits, Competitive Product, Free Coffee

    Cons

    Heartless Management, Lack of Strategy, Reactive CEO

    Advice to Management

    Don't let one department's complaints determine the success of another department. Don't be scared of your CEO.

  8. "EDI Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EDI Specialist in Indianapolis, IN
    Former Employee - EDI Specialist in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Availity full-time (More than a year)

    Pros

    These are some of the nicest folks around. I was welcomed with open arms and enjoyed talking to the people in the office. They treat their people well.

    Cons

    My job could be very repeatitive, and I got bored easily.

    Advice to Management

    Continue to work on streamlining the flow of processes!


  9. "Client Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time

    Pros

    Great work/life balance, amazing co workers

    Cons

    Very busy and always changing- but changing for the better!


  10. "Client services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time

    Pros

    Good co-workers, good starting pay

    Cons

    People are terrible on the phone, hard to get help


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