Availity Reviews | Glassdoor

Availity Reviews

Updated February 15, 2019
117 reviews

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3.3
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Availity Chief Executive Officer Russ Thomas
Russ Thomas
69 Ratings

Employee Reviews

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Pros
  • "Great work/life balance, amazing co workers" (in 10 reviews)

  • "2 stars awarded for Great salary, great benefits, good people (at least there used to be)" (in 7 reviews)

Cons
  • "Senior leadership boasts about their transparency but after 2 reorganizations and 2 reductions in force recently with no warning I would disagree" (in 8 reviews)

  • "Endless stream of calls once fully trained with typical call center expectations to maximize time" (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Above market pay and bonuses

    Cons

    High Deductible plan but that seems fairly common at more and more companies

    Advice to Management

    Keep doing what you are doing.


  2. "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Availity full-time

    Pros

    Flexible work schedule at most times.

    Cons

    Not valued by senior management.

  3. "Availity is a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time

    Pros

    Open and collaborative environment using cutting edge tech. Very nice facility.

    Cons

    On the job training/documentation is pretty sparse.


  4. "Talented Company w/ BIG Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Recommends
    Approves of CEO

    I have been working at Availity full-time (More than a year)

    Pros

    Availity has some of the brightest and most talented individuals a technology company can ask for. There are plenty of opportunities to learn from your peers between understanding the technology and getting to know the business.

    The culture is amazing. Everyone wants to succeed, so there is a lot of passion that goes into our products.

    The new building is very Silicon Valley-esk.

    Cons

    Availity is behind the curve on monetizing it's data. There's buzz and known opportunity around it but still no strategic goals or investment from leadership.

    Advice to Management

    Put a bigger emphasis on innovation, specifically when leveraging data. We have TONS of it and we have the capability. We just need more C-level direction.


  5. "Fast Paced Team- Great Learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Richmond, VA
    Current Employee - Client Service Representative in Richmond, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Availity full-time (Less than a year)

    Pros

    You are taught tons in comprehensive training
    You get a great view of healthcare claims and revenue cycles
    Supervisors are responsive and fellow workers are very willing to help
    Pay is worth work

    Cons

    Endless stream of calls once fully trained with typical call center expectations to maximize time
    Typical angry callers
    Responsibility is large compared to what you would expect

    Advice to Management

    Integrate call center support into broader company more. It often felt like there was no overlap.


  6. Helpful (2)

    "QA Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good access that facilitates testing

    Cons

    Not a very trusted and supportive work place

    Advice to Management

    Talk to employees to be more open to each other and share work related information at all times.


  7. "Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Availity full-time

    Pros

    Developers were really good guys.

    Cons

    No mentoring, terminating employees without first coaching or providing a clear justification.

    Advice to Management

    I would encourage you to have your managers make people a priority.

  8. "R = zero"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Availity full-time (More than 10 years)

    Pros

    Fast paced, new technology, constant challenges, continuous evolution and forward thinking.

    Cons

    Difficult balance between security and usability.


  9. Helpful (2)

    "Life sucking call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Jacksonville, FL
    Current Employee - Client Service Representative in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Availity full-time (More than a year)

    Pros

    Outside of the call center Availity is great environment to work in. It has longer open hours allowing for a more flexible schedule which is great. They are very understanding for time off.

    Cons

    I would not work in the call center at Availity. Other departments are great to work for. The call center is poorly managed. It is a very draining and toxic environment. Many false promises for promotions and training. We were often told we would be trained in certain area next week, then its next month, then you are forgotten about. They have spread themselves too thin.

    Advice to Management

    Don't spread everyone so thin. Quit putting your hands in so many jars and actually focus on making what you do better.

    Availity Response

    Sep 12, 2018 – Availity

    Thank you for sharing your experience at Availity. We have a very high standard for our customer service team so that we can provide best in class service to our customers who need our help. It is a... More


  10. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Analyst in Indianapolis, IN
    Current Employee - Product Analyst in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time (More than 10 years)

    Pros

    Very flexible. Competitive pay. Great benefits.

    Cons

    As with any large company, there have been times where locations have been closed and employees were let go.