Availity Reviews | Glassdoor

Availity Reviews

Updated November 4, 2017
95 reviews

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3.4
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Availity Chief Executive Officer Russ Thomas
Russ Thomas
57 Ratings

95 Employee Reviews

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Pros
Cons
  • Weak senior leadership that isn't held to the same standards as the rest of the workers (in 8 reviews)

  • One of the things that drew me to this company was the predominantly female leadership team (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "One of the top 5 places to work in Jacksonville"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Development Manager in Jacksonville, FL
    Current Employee - Product Development Manager in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time (More than a year)

    Pros

    Positive atmosphere, good benefits, a software company culture in a central location next to two highways and an outdoor mall. Perhaps the nicest corporate office in jacksonville with multiple break rooms stocked with snacks, ping pong and pinball machines. Availity invests in their technology stack, personnel, processes and physical office to maximize teams effectiveness. The company is also invested in the community with mentors for school children and in charity with United Way and others. Nearly everyone is engaged, intelligent and happy to come to work every day which in I.T. is not always the case.

    Cons

    A company growing at nearly 20% per year is not for everyone. Flexibility and adaptation are critical competencies and some people cannot adapt at the pace needed for their own success. Teams are tightly aligned and occasionally realigned around getting projects completed with aggressive deadlines, but not any more so than any other growing software organization. People who do not like to be busy at work should not work for Availity (or any other growing organization)

    Advice to Management

    Continue to invest in best of breed management tools (like workday, achievers, JIRA etc), people, training, unique amenities and career paths to attract and retain top talent and scale with the high growth. Strong middle management will close any real or perceived gaps between individual contributors and senior leadership created by scaling up.

    Availity Response

    Jun 12, 2017 – Availity

    Thank you for sharing your enthusiasm and letting people know what’s great about working at Availity. We appreciate your feedback and will share it with our leadership. Contact us at... More


  2. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Supervisor in Indianapolis, IN
    Current Employee - Department Supervisor in Indianapolis, IN
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Availity full-time (More than 5 years)

    Pros

    We are a family. They promote from within and it's a great place to learn.

    Cons

    The company lacks an official training program so it can be difficult for new hires. They continue to cut staff and are working current employees way over capacity. Senior leadership boasts about their transparency but after 2 reorganizations and 2 reductions in force recently with no warning I would disagree.

    Advice to Management

    You can not support a product with a skeleton support crew. Developing is great but if your front lines can not successfully implement and support your awesome product it doesn't matter how great it is.

  3. "EDI Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EDI Specialist in Indianapolis, IN
    Former Employee - EDI Specialist in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Availity full-time (More than a year)

    Pros

    These are some of the nicest folks around. I was welcomed with open arms and enjoyed talking to the people in the office. They treat their people well.

    Cons

    My job could be very repeatitive, and I got bored easily.

    Advice to Management

    Continue to work on streamlining the flow of processes!


  4. "Client Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time

    Pros

    Great work/life balance, amazing co workers

    Cons

    Very busy and always changing- but changing for the better!


  5. "Client services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time

    Pros

    Good co-workers, good starting pay

    Cons

    People are terrible on the phone, hard to get help


  6. "Client Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Availity full-time (More than a year)

    Pros

    Great work environment, friendly staff and supervisors. Great improving training techniques.
    Overall, awesome place to work. Always enjoyed coming to work!

    Cons

    More focus on metrics, and not enough on call quality.

    Advice to Management

    Stay open for communication.


  7. "Great place to get a jump start to your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer III in Indianapolis, IN
    Current Employee - Software Developer III in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time (More than 5 years)

    Pros

    Employee centered employer with a strong relationship with its employees .

    Cons

    Has strong tendency to chance the shiny object but not completing past things.

    Advice to Management

    Keep up the great work with the employee relationship and make that the top most priority rather than the next shiny object that can get you distracted from your real goals.

  8. Helpful (1)

    "Rewarding, fulfulling atmosphere; terrific people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Jacksonville, FL
    Current Employee - Employee in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Availity full-time (More than a year)

    Pros

    Availity is a great place for people who are hard working, who enjoy working with others, (teamwork is everything here) and can be adaptable to change. Almost everyone here has a great attitude.

    THere's a lot of business coming in the door, which is awesome.

    We have great amenities: food for purchase, a gym, a game room and flexible work hours. There's almost always left over food from meetings so I eat for free at least twice a week. And there's almost always a food truck outside.

    Cons

    We're growing fast so I've had some teammates leave my team for another where the need is more urgent - and that's not uncommon. I don't necessarily think that's a bad thing, but as I said you have to be comfortable with change here.

    Advice to Management

    Nothing really. Maybe try to get a Starbucks food truck???


  9. "Nice Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Relaxed atmosphere, great amenities, nice people

    Cons

    Not as technical as the job description described


  10. Helpful (3)

    "CEO protects senior leaders at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Availity full-time

    Pros

    A decent pay structure but regardless of how you perform, you are disposable at any turn (if you don't report directly to CEO). If you are ok with being payed a decent salary but working long hours and treated horribly. This is an option for you.

    Cons

    The CEO, Russ Thomas, is a short timer. He wants to avoid turnover within his direct reports AT ALL COSTS. This means accountability always rolls downhill. If you are a direct report of SLT (senior leadership team) or a manager who reports at next level down then you know that you are facing the gauntlet every day because he will always look for the lower man on the totem pole to blame as not to have to take any actions himself with SLT. And the senior leaders know this so their behavior just gets worse every year.

    It only further perpetuates the negative atmosphere that the senior leaders are all backstabbing each other as well as their teams while the CEO sits back and watches with a big smile. This Donald Trump leadership style does not bring out the best in people, surprisingly (insert sarcasm), nor does it lend to the most conducive environments for production.

    When you spend more time in "cya" mode or trying to rationalize concepts with your irrational leaders who are doing their best to discredit you, it's not a recipe for success.

    Advice to Management

    They are too egotistical to actually listen to any. They are just wondering who wrote this review but I took steps to make sure they can't link this to me.

    They will have a harder time finding someone who DOESN'T agree with this review within the Company. The CEO should show he's a respectable leader by taking some actions on his own team (but we all know he won't). Lead by example - if you know what that means.

    And EVERYONE knows who the leaders are who should have been replaced by now. It's a running (and sad) joke that the leaders who are the worst would literally have to commit a federal offense and be held accountable externally before the CEO would deal with their maniacal behaviors appropriately. I've heard a few of our leaders referred to as "crazy" "bipolar" by so many people both internally and external to Availity that it's just become an embarrassment. We just hope they leave when he does at this point.


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