Avaya Reviews in Highlands Ranch, CO | Glassdoor

Avaya Highlands Ranch Reviews

Updated May 27, 2017
39 reviews

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Highlands Ranch, CO

39 Employee Reviews

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Pros
  • Good work-life balance and overall quality employees (in 155 reviews)

  • Flexible work hours and work from home option on need basis (in 144 reviews)

Cons
  • Less Pay hikes and high workload and less work-life balance to most if not all teams (in 45 reviews)

  • Senior management values enthusiasm over proven experience (in 70 reviews)

More Pros and Cons

  1. Helpful (1)

    "Misguided Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Interaction Engineer in Highlands Ranch, CO
    Current Employee - Client Interaction Engineer in Highlands Ranch, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than 5 years)

    Pros

    There were some really good people to work with, especially when I first started.
    The salary is decent for the work.

    Cons

    There is absolutely no career advancement opportunities at Avaya.
    Leadership is so process oriented they ignore the needs of customers and the time it takes for engineers to use these processes.
    The direction of the company is to get rid of all US based full time employees and use only overseas contractors.
    There is very little investment in innovation and product development, all of their products are quite ancient now and the competition has really shot ahead while Avaya is left wondering what happened.
    No investment in infrastructure for the company. Very old computers, forcing engineers to only use open source software to do their job which wastes time.

    Advice to Management

    Focus on your customers and employees. You have a few good people left who know how to take care of the customer, just let them do it. Do not kill the company by only looking at processes and metrics. Invest in the USA and don't drive every good employee out of the company.


  2. "Enjoyed working there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Support Specialist in Highlands Ranch, CO
    Current Employee - Systems Support Specialist in Highlands Ranch, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Avaya full-time (More than 10 years)

    Pros

    Loved the job of helping people, fellow coworkers great to work with

    Cons

    Used to be a stock holding company, got bought by Silverlake, laid off a lot of good experienced people, want to go the way of the web

  3. Helpful (2)

    "Company on the decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Engineer in Highlands Ranch, CO
    Current Employee - Customer Support Engineer in Highlands Ranch, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than 10 years)

    Pros

    Great people and talent actually doing the work. Challenging and engaging work with excellent customers who appreciate what you are doing for them. Ability to learn new technologies.

    Cons

    Offshoring jobs. Constant layoffs and broken appraisal/rating system. Quotas are set for a certain number of low performers regardless of actual performance. Low or non-existent raises and bonuses. Having a manager who likes you is more important than actual work performed.

    Advice to Management

    Keep patting yourselves on the back for a job well done and paying out bonuses.


  4. Helpful (3)

    "A company with apparent hostility towards it's US and North American employees that is drastically shrinking itself."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Highlands Ranch, CO
    Former Employee - Senior Software Engineer in Highlands Ranch, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 10 years)

    Pros

    The money was there, and the flexibility to work from home. The people left are still top notch, even if they are incredibly overworked.

    Cons

    No career path or growth. No bonuses or pay raises. Quarterly staff reductions and "Enhanced Separation Packages" with yearly furloughs targeted only at the US employee base. Health benefits that were once decent and competitive are a joke now. There is no matching 401k as all matching (50% of the first 3% contributed) is tied to EBITDA numbers the company has never once met. Morale doesn't exist anywhere in the company. When the Senior Managers and Directors openly complain about how bad it is on conference calls, there is a serious problem and no one seems to care. Constant staff cuts and outsourcing has erased all loyalty to the company and put in place an "I don't care what happens to this place" attitude with the employees. Senior Management repeatedly acting like they know how to run our customers business better than they do as they force new processes and products out the door.

    Advice to Management

    None. They don't care. They are biding their time for a buyout later this year.


  5. "Apathy, selfishness, Dead Man Walkin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - INFRASTRUCTURE VOICE OPERATIONS in Highlands Ranch, CO
    Former Contractor - INFRASTRUCTURE VOICE OPERATIONS in Highlands Ranch, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya as a contractor (Less than a year)

    Pros

    Technical nature and temporary stature drives contractor hourly pay upward. For those that wish to have employment for six months, project deadlines drive contract worker demand.

    Cons

    The company is for sale, to any reasonable cash offer, since IPO idea faded. Teamwork doesn't exist. FTE arrive late, long lunch, and leave early; treading water. Level of effort is diminished. Management turnover is epidemic. Projects are not funded to completion - just for appeasement.

    Advice to Management

    Accountability is key.


  6. Helpful (4)

    "A company being driven into the ground by a private equity firm while Kevin "Slim Pickens" Kennedy waves his cowboy hat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Backbone Support Engineer in Highlands Ranch, CO
    Current Employee - Backbone Support Engineer in Highlands Ranch, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than 10 years)

    Pros

    Good Pay, decent benefits, Ability to work from home

    Cons

    At best leadership is dismissive of our customers, at worst they are disdainful of them. Constant "reminders" about focusing on customer satisfaction while leadership actively implements policies to stop providing services our customers are paying for without actually telling them.

    Strict adherence to the IBM support model of "It's easier to ask forgiveness from a customer than it is to do what they are paying us to do."

    Forced ranking of the employees provides absolutely no incentive to work harder. Being told several years in a row that there will be no bonuses and token .5% raises (no matter how high you are rated) while the CEO and Board each take multi-million dollar pay raises kills any loyalty and morale that may be left.

    Continued investment in support centers in India and Argentina when the past 8 years has proven that the employees (most of them) don't care about doing more work and getting better because they can dump it off on North America. The work always ends up back in North America where a work force that is drastically understaffed and over worked employees are constantly told they need to do better and more with less while half their team was just let go again.

    Advice to Management

    Either come out and admit you are driving things into the ground to strip the company to pieces for sale, or start listening to your employees and your customers. Right now, the only people being listened to are the sycophants put in place by Silverlake, and it is killing the company.


  7. "Superb company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Manager in Highlands Ranch, CO
    Current Employee - Senior Technical Manager in Highlands Ranch, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Avaya full-time (More than 3 years)

    Pros

    Very family oriented company with better than average pay.

    Cons

    I have no complaints since working at Avaya.

  8. Helpful (2)

    "A company in it's death roll"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Highlands Ranch, CO
    Former Employee - Anonymous Employee in Highlands Ranch, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 8 years)

    Pros

    If you are lucky enough to be in a union job, they provide adequate protect from whatever is the senior leadership's passing fancy.

    Cons

    Constant layoffs, minimum 60+ hour work week required of non-union employees. The company is valued at about half that which the current owners paid for it, extreme cost cutting is rampant which has destroyed any culture that may have once existed. There is no career path. Avaya is currently a stepping stone for senior leaders. They get in, do their time then get out as fast as possible. Avaya is currently a hot potato that no one wants to be left holding once it finally dies.

    Advice to Management

    There is a difference between being lean and neglecting your customers while abusing your employees.


  9. "Good work/family life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Highlands Ranch, CO
    Former Employee - Operations Manager in Highlands Ranch, CO
    Recommends
    No opinion of CEO

    Pros

    Flexible work conditions, can work from home. Very good people to work with. Nice office with workout facility free to all employees. Benefits are outstanding. Good access to training. Very good in house developed tools.

    Cons

    Constant lay offs monthly. No job security. Always re-organizing and changing direction. A lot of long hours and nights/weekends are spent working. They do not have enough staffing - employees are doing the work of 4 people.


  10. "Good place to work if you don't care about advancement."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Support Specialist in Highlands Ranch, CO
    Former Employee - Systems Support Specialist in Highlands Ranch, CO
    Recommends
    No opinion of CEO

    Pros

    Avaya has GREAT PAY!! the Medical benefits are awesome and family's are covered, They match a percentage on 401k, Descent amount of time Off(vacation, Sick, Floating holidays, forced days both payed and non payed).

    Cons

    The UNION is the main downfall.. No seniority prevents people from moving up.

    Advice to Management

    Make it more realistic to advance.


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