Avaya Reviews in Miami, FL | Glassdoor

Avaya Miami Reviews

Updated June 20, 2017
18 reviews

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Miami, FL

2.8
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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
14 Ratings

18 Employee Reviews

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Pros
  • Good work-life balance and overall quality employees (in 163 reviews)

  • Flexible work hours and work from home option on need basis (in 146 reviews)

Cons
  • No work/life balance as you climb the corporate stairs (in 45 reviews)

  • Lack of personal consideration, pressure to bill project closure from senior management (in 71 reviews)

More Pros and Cons

  1. "Seniior Global Account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Global Account Manager in Miami, FL
    Former Employee - Senior Global Account Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya (More than 3 years)

    Pros

    Excellent company with a suoerb product line

    Cons

    A junior Nortel, totally mismanaged by the executives

    Advice to Management

    Get on the ball executives, you ruined another company


  2. Helpful (2)

    "Look Elsewhere!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Account Manager in Miami, FL
    Former Employee - Territory Account Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 5 years)

    Pros

    Work from home, great products, good salary.

    Cons

    The company lacks vision and changes its go to market strategies frequently. It struggles financially (ie chapter 11) and it is easy for an employee to become collateral damage due to mismanagement. Historically, it is known to cannibalize its employees via layoffs, in order to keep QoQ/YoY revenue declines, from looking too dismal.

    Advice to Management

    Quit using 3rd party vendors, aka, business partners for everything. Instead, sell directly to your consumers. This way you'll be in better control of your customer's records, relationships, and reputation in the market.

  3. "A very hands on company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Named Account Manager in Miami, FL
    Former Employee - Named Account Manager in Miami, FL
    Neutral Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    A lot of things to learn, many hats to wear to make things done, amazing experience to learn how to manage people.

    Cons

    Inestability in top management, people with roots in a position for years with little to none intention to innovate, has been struggling to keep up with changes in the technology environment.

    Advice to Management

    Define a strategy and mantain it, create a solid base and build trust among employees, encourage innovation, playing on the safe side is going to bury the company, revenues are decreasing.


  4. Helpful (3)

    "Inside sales manager LATAM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at Avaya full-time (More than 3 years)

    Pros

    good pay for the job description

    Cons

    so so company to workfor


  5. Helpful (2)

    "5 years 8 bosses Nice Resume builder to get in at Cisco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in Miami, FL
    Current Employee - Sales Engineer in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Avaya full-time (More than 5 years)

    Pros

    Channel sales strategy allows sales reps ability to appear busy and successful so lazy incompetent reps will stay employed much longer than they should. If you don't get along with you boss or bosses boss just keep your head down they'll be gone in 6 months or less. Pay is decent and nearly unlimited expense account. Incompetence at all stages of management creates a camaraderie with your peers as no one likes their leader anymore.

    Cons

    That kid in grade school that went to the urinal and pulled his pants down to his ankle...that's Avaya. Middle Management across the board is a series of stereotypes and egos whose talents stop at spread sheet updates and daily time wasting meetings that they can roll up to the next level of incompetence. I once saw them recruit someone away from their current job, give them a big salary boost just to cut them 3 months later when it was decided that territory was being rolled into another...this type of occurrence was more common than not wasting $10's of thousands of dollars for a company that is teetering on insolvency.

    Advice to Management

    Just sell it off already you're not Cisco as much as you and the top brass you poached from Cisco Canada try to be, you don't have the capital or competency to complete the transition you have been working on for the better part of this decade.Only allow channels to sell net new customers you want to grow and pivot quit churning and burning your install base.


  6. Helpful (1)

    "iTam"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Territory Manager in Miami, FL
    Current Employee - Inside Territory Manager in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Avaya full-time

    Pros

    Opportunity for growth
    Great benefits
    One of the top leaders in telecommunications

    Cons

    Lots of products to learn about


  7. Helpful (6)

    "Disaster of a company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Miami, FL
    Former Employee - Inside Sales in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Avaya full-time (More than a year)

    Pros

    As an employee, you could do whatever you wanted. Many didn't come to work at all, people took three hour lunches, got drunk on work time, did drugs in the parking lot and came back high. If you consider that a pro, I guess. HOnest people who had doctors appts., of course, had no problem, leaving, with such chaos around.

    Cons

    Everything in Sales was fraudulent - documents were forged. Sales were put through Inside Sales after completed and backdated and INside sales commission was shared with outside rep. Fraud was rampant. Mood was like a frat house. People threw footballs and screamed racial epithets at each other especially anti Jewish and ant black. THere was a lot of employee intimidation against the managers and screaming and doing drugs during the day. It was an absolute disaster. Honest hardworking employees were let go and fraud committing employees were nurtured because managers wanted the high commission that all the fraud produced. Managers did nothing to improve the situation. The prisoners ran the prison.

    Advice to Management

    No clue what to say - worst company I've ever worked for.

  8. Helpful (2)

    "Tactical decision making. Service Sales carries quota but is glorified admin for targeted accounts."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Manager in Miami, FL
    Current Employee - Client Service Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Use of virtual / telecommuting tools.

    Cons

    Micro management of people/expenses. No feeling of team / cohesiveness of group(s).

    Advice to Management

    Be on the lookout for good-ol-boy network of promotions, sales management by excel spreadsheets.


  9. "Sales Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in Miami, FL
    Current Employee - Sales Engineer in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Avaya full-time (More than a year)

    Pros

    Love the technology and working with customers. Also, being able to work from home is a plus. Colleagues are also great. My management is fair, and I am free to exercise initiative. My management empowers me, and I like the level of control I have.

    Cons

    It isn't a 9-5 job if that is what you're looking for. You have to fight for training and teach yourself a lot. The job is not for everyone because you have so much self control and must be very self sufficient. It would be not be a position for someone who needs a lot of direction.

    Advice to Management

    More training opportunities would be good.


  10. "An amazing place to work / ahead of its time / very competitive wages - I loved it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Business Partner in Miami, FL
    Former Employee - Human Resources Business Partner in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    Virtual office for almost every job. Rewards are based on results and not on time spent working. Best in class technology and people practices, three weeks vacation from the start

    Cons

    Too many meetings, not enough time


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