Avaya Reviews in New York, NY | Glassdoor

Avaya New York Reviews

Updated February 7, 2017
28 reviews

Filter

Filter

New York, NY

2.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Avaya President & CEO Kevin Kennedy
Kevin Kennedy
19 Ratings

28 Employee Reviews

Sort: Popular Rating Date

Pros
  • It emphasises on having a work-life balance by having a 5-day week (in 140 reviews)

  • Flexible work hours and work from home option on need basis (in 138 reviews)

Cons
  • you will love work so much that, you need to be cautious to maintain work-life balance (in 41 reviews)

  • senior management changes very frequently - That makes product roadmap unclear (in 65 reviews)

More Pros and Cons

  1. "Technology"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Technology Analyst in New York, NY
    Former Employee - Technology Analyst in New York, NY

    I worked at Avaya full-time (More than 10 years)

    Pros

    I like meeting customers

    Cons

    Streesful hard to have personal time off


  2. "Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than a year)

    Pros

    Great People and good products

    Cons

    Expect too much from employees. no work life balance

    Advice to Management

    Treat employees better. they work hard for you


  3. Helpful (3)

    "Profesional Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Professional Services Consultant in New York, NY
    Former Employee - Professional Services Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    Name recognition but that was starting to fade

    Cons

    No direction, management need to recognize employees. Call Center Business once a star now a fading dim flashlite. Vacation went away, work until you get everything done. No shining examples of employees anymore. Talent leaving in busses each day. Don't know why anyone would even stay. Looking to sell off businesses to save company but the boat is sinking. Everyone left is bailing. Tons of realestate stuck everywhere. To find corp offices look for where CEO is hiding.

    Advice to Management

    Let my people go


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Tough culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Manager in New York, NY
    Current Employee - Global Account Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avaya (More than a year)

    Pros

    Pays well, smart folks if you can get them to help you, true global company. Most folks work from home.

    Cons

    Terrible leadership, no guidance where to go when you need something, very tough place to succeed and move up the ladder.

    Advice to Management

    Get some good leadership in place and create positive culture.


  6. "It was ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global in New York, NY
    Former Employee - Global in New York, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Avaya full-time

    Pros

    Good people in the company outside of middle management. Decent benefits at the time.

    Cons

    Random rounds of layoffs. Director of Global Trade was difficult to work with, which is what happens when all the lower ranks are more qualified than Director level. Insecurity bred insanity and nonsense 'leadership'

    Advice to Management

    Get your house in order. Pay people in highly specialized positions what they are worth or they will continue to leave. If you hear grumbling about Directors of small depts LISTEN. They will become much bigger issues for you. Integrate satellite offices more into HQ.

    I had ZERO work/life balance because C Level just let my Director run rampant with her idiocy.


  7. "Regional Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in New York, NY
    Current Employee - Regional Sales Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook

    Pros

    Positive work environment,and opportunity to work with Business's to provide solutions that help companies grow

    Cons

    Changing technology having negative impact on traditional voice and data networks

    Advice to Management

    Always embrace new technologies to help business's grow


  8. Helpful (2)

    "Direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Program Manager in New York, NY
    Former Employee - Senior Program Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time

    Pros

    Was a great company to work for with very smart colleagues. Great customer base

    Cons

    Upper management seem incapable of keeping the company on a good track

    Advice to Management

    Change leadership starting at the top


  9. Helpful (7)

    "No idea where we're going"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in New York, NY
    Current Employee - Sales Engineer in New York, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than 3 years)

    Pros

    Work from home policy is great
    Embedded base is pretty loyal
    Day-to-day freedom to get your job done
    Base salary is solid
    Interesting work

    Cons

    Constant changes in upper management (senior VP level and secondary cxo suite) prevents initiatives/strategies from playing out
    Debt load is brutal and despite being the clear driver behind layoffs/furloughs management cherry picks stats to deny it as an issue in internal messaging.
    Layoffs don't seem to have much thought behind them other than the balance sheet - positions are eliminated that almost immediately require backfill
    Account managers are rarely knowledgable about what they are selling which puts a huge strain on the shrinking SE teams - management is either unaware of this or do not see it as an issue.
    Business partner community is coddled and can complain there way into being allocated resources, discounts and exceptions from certification requirements

    Advice to Management

    Sell off something to bring the debt back to a manageable level
    Cull business partner ranks so the BP community can effectively represent the brand without handholding
    Hold all employees accountable
    Ditch Kevin Kennedy yesterday and know that you still should have done it sooner.
    Set realistic expectations for sales and hold people accountable for them


  10. "Senior Manger"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Avaya full-time (More than 10 years)

    Pros

    good people to work with

    Cons

    very high level of pressure poor process for development

    Advice to Management

    better/stronger processes


  11. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Neutral Outlook

    I worked at Avaya full-time (More than 10 years)

    Pros

    interesting work, innovative products in certain market segments

    Cons

    Executive management seems to lack go forward plan, can't decide what to invest in which results in redirection and lay-offs

    Advice to Management

    Examine the portfolio, decide where you want to be 5 years out and what makes money to get the company there. Spin or sell off viable (non-future looking) products/groups, it'll improve morale, help the bottom line, and solidify company's intended direction.



Showing 28 of 1,864 reviews
Reset Filters