Avaya Reviews

Pros

Good pay and sometimes travel

Cons

Shift in management and changing developments constantly

Pros

Still within the fortune 100 companies supporting their communications and contact center infrastructure. Updating its technology to be cloud native for private and public cloud requirements.

Cons

Late in the market for cloud solutions on their top contact center business. Two chapter 11 in less than 10 years. Massive layoffs removed great talent. Channel ecosystem is suffering from several bad business decisions from previous CEO Lack of confidence from employees

Pros

WFH, good leadership, decent work life, good coworkers

Cons

it is unstable company financial structure

Pros

Not micro managed and good management depending

Cons

Lols of turnover in management

Pros

Financially, Avaya is coming out of bankruptcy as one of the most financially sound companies in the sector.

Cons

Shedding much of the talent and plans to continue to make way for a cultural change. Going to be a lot of pain over the next few+ years as the investments in AXP will become a market competitive offer.

Pros

I have spent many years honing my call center skills, setting standards for remote call center agents, and initiating work-flow schemes for the effective performance of virtual teams. I have lead projects charged with constructing complex models for high-tech solutions and installation, with a focus on competitive prices. Within these positions, my focus has also always been on Customer Service excellence, Process Refinement and Tool Advancement. During my career, I’ve also worked within a technical contact center, utilizing the advanced customer satisfaction skills acquired from early AT&T training, and honed during my AT&T to Avaya career I will shine as a customer service representative as well

Cons

Sometimes managing restricts your ability to shine. You are measured based on the performance of your team. I was highly regarded in this role, but my passion was aroused most when I worked within project teams and planned for the future. As an individual contributor, I often lead the wave for modification of process, workflow and recognition. I missed these opportunities and felt under-utilized in this area.

Pros

Good Money, work from home

Cons

Lack product direction and absolutely no hesitation to cut labor costs due to mismanagement

Pros

Nice people, the new CEO has a great vision, but can't get past the debt the previous leadership left him.

Cons

The company is living off old technology, but clients don't want to move on because it works. They are trying to dig out of a hole and move to the cloud, but its going to be slow push up hill as competitors are moving fast in front of them.

Pros

Executive sponsorship, very close to the top decision makers at at company level WW. High visibility with the partner community. Tremendous opportunity with the large installed based. Partner base very loyal to the brand

Cons

There is an internal conflict between sales with the channel versus selling direct. Avaya competes head to head with their partner community. Lack of R&D investments have cause products misses on new features.

Pros

Lots of great employees and a good work life balance when they offered remote hybrid environment.

Cons

Constantly changing business rules and partnerships. A carousel of managers coming in and out, giving different opinions and ideas. Still dependent on 20+ year old technology for revenue.