Avaya Reviews | Glassdoor

Avaya Reviews

Updated October 18, 2018
2,106 reviews

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3.2
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Jim Chirico
77 Ratings

2,106 Employee Reviews

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Pros
Cons
  • "CEO has no regard for work-life balance" (in 48 reviews)

  • "Constant change in senior management and leadership" (in 73 reviews)

More Pros and Cons

  1. Helpful (1)

    "Kunal's Review of Avaya as a Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Verona, NY
    Former Employee - Network Engineer in Verona, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Avaya full-time (More than a year)

    Pros

    - Very collaborative: My entire team, including other network engineers and my manager, stayed up to date on a weekly basis. We also worked together to solve issues on many occasions.

    - Very available: The networking team was available most of the time to help share information and solve problems.

    Cons

    Not many bad sides, except that the Avaya networking team got sold off due to Avaya's debt restructuring process.

    Advice to Management

    Keep it up!


  2. "Sr Technician"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time

    Pros

    Good benefits good pay some employees union protected

    Cons

    Upper mgmt Not customer centric like they claim

    Advice to Management

    Listen to what the customers are saying they want, NOT what bean counters are saying.

  3. Helpful (1)

    "Legacy hardware mentality is an albatross around their neck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Jose, CA
    Current Employee - Sales in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than 3 years)

    Pros

    Great product, great soldiers, great potential.

    Cons

    No vision. Revolving door of leadership. Constantly reorganizing at all levels of management. No visibility to corporate vision, ethos, strategy. Sales is run by a legacy finance team that only cares about CAPEX hardware sales and service renewals. CEO is ...I'm sorry, but he's just meh. Need a more evangelical visionary leader.

    Advice to Management

    Lead, follow or get out of the way. Hire a visionary, strategic leader and give them room to run.


  4. "Technical Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Dallas, TX
    Former Employee - Technical Support Engineer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Avaya full-time (More than 5 years)

    Pros

    Flexibility, Wonderful low level management

    Cons

    Culture not clearly defined,no growth path

    Advice to Management

    More Focus on Employees


  5. "Experience at Avaya"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Clara, CA
    Former Employee - Anonymous Employee in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Avaya full-time (More than 10 years)

    Pros

    Good Exposure for the Complete Life Cycle of Software Development.

    Cons

    UC side Pune Management is pathetically spineless.

    Advice to Management

    Change the Pune Management specially in UC side.


  6. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager

    I worked at Avaya full-time (More than 3 years)

    Pros

    Beautiful campus. compensation slightly above average market .

    Cons

    Constant change in senior management and leadership. Poor work life balance

    Advice to Management

    Please have better work life balance for employees.


  7. "Company Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support in Phoenix, AZ
    Former Employee - Sales Support in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Avaya full-time (Less than a year)

    Pros

    Avaya is a Great place to work

    Cons

    Lot of lay offs in the past few months

  8. "Senior manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Avaya full-time

    Pros

    Good benefits, mainly goo people

    Cons

    Lack of leadership, strategy, vision. Short term reactive style.


  9. "Good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technician in Oklahoma City, OK
    Former Employee - Senior Technician in Oklahoma City, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Avaya full-time (More than 10 years)

    Pros

    Good pay and vacation, health benefits.

    Cons

    Training program is not geared towards technicians

    Advice to Management

    Listen to your technicians as they are constantly in contact with the customer.


  10. "Good if you want to learn how older companies operate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Santa Clara, CA
    Former Employee - Product Manager in Santa Clara, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Avaya full-time (More than 5 years)

    Pros

    There is always a lot of space in the parking lot. The office is quiet.

    Cons

    None. It's perfect if you like 9-5 hours.

    Advice to Management

    Implement Agile Development


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