Avaya Reviews | Glassdoor

Avaya Reviews

Updated September 19, 2017
1,929 reviews

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2.9
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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
1,022 Ratings

1,929 Employee Reviews

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Pros
  • Good work-life balance and overall quality employees (in 159 reviews)

  • Flexible work hours and work from home option on need basis (in 145 reviews)

Cons
  • Less Pay hikes and high workload and less work-life balance to most if not all teams (in 45 reviews)

  • Lack of personal consideration, pressure to bill project closure from senior management (in 71 reviews)

More Pros and Cons

  1. "Named Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Named Account Manager
    Current Employee - Named Account Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Avaya full-time (More than a year)

    Pros

    Excellent compensation and intelligent peers

    Cons

    working 50+ hours a week


  2. "After restructuring will Avaya emerge as stronger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Santa Clara, CA
    Former Employee - Team Leader in Santa Clara, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 5 years)

    Pros

    - With debt restructured, cash will free up for operations, services and development
    - Innovations is cloud based UC and CC
    - People are good team players

    Cons

    - Frequent management changes
    - Still some debt restructuring is required?

  3. "Company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Analyst in Denver, CO
    Former Employee - Human Resources Analyst in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    Great colleagues to work with.

    Cons

    Instability in terms of job safety.

    Advice to Management

    Long term workforce planning vs. ad hoc decisions.


  4. Helpful (2)

    "No Growth Potential for Loyal Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than a year)

    Pros

    Good product and solution set that can be a market disruptor. Dedicated people on the front lines.

    Cons

    Lack of opportunities for upward mobility. Very little promoting from within unless you work in Sales. No raise in salary in over two years at the company despite positive performance. No 401K matches for employees despite awarding bonuses to executives. Very little bonus opportunity, and if awarded, it's very small. Promotions seem to be based on relationships and gossip rather than performance, expertise and know-how.

    Advice to Management

    Promote from within. Stop changing processes every couple of days. Get rid of leaders who don't know what they are doing.


  5. "Company Over All"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Management in Raleigh, NC
    Current Employee - Project Management in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than 5 years)

    Pros

    Good people to work with, great cross functional teams and work life balance is great.

    Cons

    Benefits are not competitive, no clear leadership

    Advice to Management

    Need to figure out what the goals for the company are and then create a roadmap that can actually get the company there.


  6. Helpful (1)

    "Challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time

    Pros

    Flexibility (some people are able to work from home)

    Cons

    Most benefits are being removed, almost never get bonuses. Disorganized and so much turnover that it's difficult to figure out who does what.

    Advice to Management

    Management is reactive and short term focused. Not willing to invest in creating longer term solutions to problems.


  7. Helpful (2)

    "Nice Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time

    Pros

    Nice place to work, high salary, flexible

    Cons

    Terrible health insurance, continuous layoffs

  8. "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Software Engineer in Billerica, MA
    Former Employee - Principal Software Engineer in Billerica, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya (More than 5 years)

    Pros

    There are not really any.

    Cons

    Company's continuing ineptitude resulted in it's current bankrupt position. For an employee, this meant year after year of cross the board layoffs. Did not matter if your particular business unit did well, layoffs we're going to happen anyways. Don't walk away, run!

    Advice to Management

    Decisions are not to be made unilaterally. Learn to INVEST in your own future and that of those who's lives you hold in your hand.


  9. "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avaya full-time (More than 10 years)

    Pros

    The pay was decent and I enjoyed the people I worked with.

    Cons

    No true "down" time. Had to be accessible 24X7X365. Having a peer cover for you so you could be out of pocket for a special event was frowned upon.

    Advice to Management

    Show some appreciation to the services employees, they are not just a charge against the bottom line.


  10. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Germany, GA
    Current Employee - Sales in Germany, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Avaya full-time (More than 10 years)

    Pros

    great products for UC and CC solutions

    Cons

    some slow processes within the units


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