Avaya Reviews | Glassdoor

Avaya Reviews

Updated February 14, 2019
2,153 reviews

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3.1
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Jim Chirico
98 Ratings

Employee Reviews

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Pros
Cons
  • "No work/life balance as you climb the corporate stairs" (in 48 reviews)

  • "The only issue is the senior management which now we are a public company will hopefully be fixed" (in 73 reviews)

More Pros and Cons

  1. Helpful (1)

    "Kunal's Review of Avaya as a Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Verona, NY
    Former Employee - Network Engineer in Verona, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Avaya full-time (More than a year)

    Pros

    - Very collaborative: My entire team, including other network engineers and my manager, stayed up to date on a weekly basis. We also worked together to solve issues on many occasions.

    - Very available: The networking team was available most of the time to help share information and solve problems.

    Cons

    Not many bad sides, except that the Avaya networking team got sold off due to Avaya's debt restructuring process.

    Advice to Management

    Keep it up!


  2. "My experience at Avaya India"

    StarStarStarStarStar
    Former Employee - Software Engineer
    Former Employee - Software Engineer
    Approves of CEO

    I worked at Avaya full-time (More than a year)

    Pros

    The work-life balance is really good. People are valued. Some managers are really cool and come out of the way to make things possible.

    Cons

    Management lacks good vision, and should work on taking firm and right decisions

  3. "Good place to work, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager
    Current Employee - Senior Product Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Avaya full-time

    Pros

    Good place to work with great people that help each other.

    Cons

    Lack of management and direction from senior leadership. No clear road map or priorities.


  4. Helpful (1)

    "90% of workforce is within 10 years of retirement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than a year)

    Pros

    Loyal customer base and good salaries

    Cons

    Leadership not suited for a tech company, everyone is scared to take a risk due to the culture of constant restructuring. To be successful here you need to not rock the boat and continue to milk your install base until you retire. Yesterday’s team selling yesterday’s products to customers who don’t want to move away from what they know. The only good products produced by Avaya are their phones, they stopped investing in innovation a decade ago and the market didn’t wait for them and now the deliver innovation through partners who will eventually overtake them. They’ll survive while companies still buy phones but they are too far behind in the contact center space to come back.

    Advice to Management

    Read an innovators solution


  5. "Not a bad place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior User Experience Designer
    Current Employee - Senior User Experience Designer

    Pros

    Lots of problems to solve
    Work-life balance
    Higher then average salary

    Cons

    Benefits and perks are lacking


  6. Helpful (2)

    "Back at their old games again."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    Great product, eager partners and loyal customers

    Cons

    - Revolving door of leadership arrivals/departures from the VP level on down.
    - No energy from CEO. He's an ops guy. They need a evangelic, entrepreneurial leader the troops can rally behind. (Think Steve Jobs, or at least John Chambers.)
     - Enslaved to the quarterly performance reports. 2018 numbers fell in 2nd half so they started chopping heads of expensive senior technical sales staff to polish their balance sheet.
    - Moving to a direct model of UCaaS/CCaaS sales as fast as they can, cutting out the channel. For proof, look at the reduction of their channel field team staff levels and the use of entry level contractors in their stead.

    Advice to Management

    Find a vision. Build a strategy to achieve it. Advertise it to your employees. Focus on the future - not your job security or golden parachute.


  7. "Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Avaya full-time (More than a year)

    Pros

    Benefits were great due to size of organization.

    Cons

    High turnover to meet budegt cuts.

  8. "Employee Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avaya full-time (More than a year)

    Pros

    Good work/life Balance. Great people.

    Cons

    Leadership issues. Limited growth opportunities

    Advice to Management

    Learn how to lead by example. Make a decision based on facts. Put the horse before the carriage. Not the other way around.


  9. Helpful (1)

    "Will the new reorganized Avaya survive or should I say “how long can they survive?”"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support
    Current Employee - Technical Support
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than 10 years)

    Pros

    Fourth quarter generated $11 million in profit from operations.

    Cons

    But when interest was applied Avaya lost money, again…
    Interest on the debt was $57 million. Long term debt is $3 billion plus and total liabilities are $5.6 billion. ($8.6 billion)
    No money to buy a piece of paper, do you think you will ever get a bonus, lol

    Advice to Management

    Forget the software only position, you need to start providing service to your customers again. Your software has more bugs than the Everglades so you will never build a company on that alone.


  10. Helpful (1)

    "Lack of leadership"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Avaya full-time

    Pros

    Good salaries
    Interesting work during the transition period

    Cons

    Uncertainty
    Lacking clear strategy from leadership
    Lack of staff resources