Avaya Reviews | Glassdoor

Avaya Reviews

Updated February 26, 2017
630 reviews

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3.0
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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
233 Ratings

630 Employee Reviews

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Pros
  • It emphasises on having a work-life balance by having a 5-day week (in 142 reviews)

  • Flexible work hours and work from home option on need basis (in 138 reviews)

Cons
  • you will love work so much that, you need to be cautious to maintain work-life balance (in 41 reviews)

  • senior management changes very frequently - That makes product roadmap unclear (in 66 reviews)

More Pros and Cons

  1. "Technical Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Upor in Washington, DC
    Current Employee - Technical Upor in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Avaya full-time (More than 3 years)

    Pros

    Reasonable Salary, good benefits, Learning Opportunities

    Cons

    Work Flow uneven and can be demanding

    Advice to Management

    Management needs to even out workflow and re-evaluate work processes


  2. "Seniior Global Account manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Global Account Manager in Miami, FL
    Former Employee - Senior Global Account Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya (More than 3 years)

    Pros

    Excellent company with a suoerb product line

    Cons

    A junior Nortel, totally mismanaged by the executives

    Advice to Management

    Get on the ball executives, you ruined another company


  3. "Positive experience at Avaya"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Account Manager in Minneapolis, MN
    Former Employee - Territory Account Manager in Minneapolis, MN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than a year)

    Pros

    There are some really smart, productive people at Avaya. They are facing challenging times, however, their huge base and increased focus on cloud should keep them very relevant.

    Cons

    Lack of street knowledge whether it's thinking they're a networking player (they're not), or what the UC/CC customers are truly looking for. Internally, they could really benefit from a third party consultant to come and clean process, documentation, and roles definition.

    Advice to Management

    Listen to the field, they have the best understanding of what the street truly thinks of Avaya, areas to focus, etc.


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  5. "Global Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avaya full-time

    Pros

    Besides the press Avaya is a great company.

    Cons

    Future. Political managers who exist for the reason to serve others.

    Advice to Management

    Stabilization, customer want a stable environment to work with, Avaya is by far the worst company for ensuring that customer have a consistent engaged account team. 9 managers in 2 years !!!


  6. "Good engineers; poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time

    Pros

    good engineers, solid technology, has potentials

    Cons

    No direction, constant change in management

    Advice to Management

    Keep focus and stop changing key management positions every 12 - 18 months.


  7. "Digital Solutions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Avaya full-time

    Pros

    Technology, and understanding trends across verticals

    Cons

    Timeliness in introducing technology to meet demand.


  8. "Director, Channels"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than a year)

    Pros

    Excellent marketing, strong sales environment, good benefits

    Cons

    Changing leadership, old school, poor employee retention practices, weak leadership

    Advice to Management

    Clean house and start over - hardware sales will not ever "come back"


  9. "Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Account Manager
    Former Employee - Territory Account Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    good pay, okay internal growth, big company

    Cons

    management, limited resources and support


  10. "Great technology, challenging (not in the good way) environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Philadelphia, PA
    Current Employee - Systems Engineer in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than 10 years)

    Pros

    Get to work with some of the best technology on the planet - esp. networking tech. Get to work with customers who are willing to think rather than just buy cisco default.

    Cons

    work environment burdened by internal issues - admin. overhead, unsupportive IT and other orgs.

    Advice to Management

    trust your people. eliminate arduous data gathering and reporting and use real human management. stop niggling the little crap and show people you really do appreciate them. and get through this damn recapitalization already!


  11. "Haven't been there in a while"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avaya full-time

    Pros

    Good people and good technology

    Cons

    right now a pretty unstable company

    Advice to Management

    none



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