Avaya Reviews | Glassdoor

Avaya Reviews

Updated September 18, 2017
1,928 reviews

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2.9
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Avaya President & CEO Kevin Kennedy
Kevin Kennedy
1,022 Ratings

1,928 Employee Reviews

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Pros
  • Good work-life balance and overall quality employees (in 159 reviews)

  • Flexible work hours and work from home option on need basis (in 145 reviews)

Cons
  • Less Pay hikes and high workload and less work-life balance to most if not all teams (in 45 reviews)

  • Lack of personal consideration, pressure to bill project closure from senior management (in 71 reviews)

More Pros and Cons

  1. "After restructuring will Avaya emerge as stronger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Santa Clara, CA
    Former Employee - Team Leader in Santa Clara, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 5 years)

    Pros

    - With debt restructured, cash will free up for operations, services and development
    - Innovations is cloud based UC and CC
    - People are good team players

    Cons

    - Frequent management changes
    - Still some debt restructuring is required?


  2. "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Software Engineer in Billerica, MA
    Former Employee - Principal Software Engineer in Billerica, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya (More than 5 years)

    Pros

    There are not really any.

    Cons

    Company's continuing ineptitude resulted in it's current bankrupt position. For an employee, this meant year after year of cross the board layoffs. Did not matter if your particular business unit did well, layoffs we're going to happen anyways. Don't walk away, run!

    Advice to Management

    Decisions are not to be made unilaterally. Learn to INVEST in your own future and that of those who's lives you hold in your hand.

  3. "Company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Analyst in Denver, CO
    Former Employee - Human Resources Analyst in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    Great colleagues to work with.

    Cons

    Instability in terms of job safety.

    Advice to Management

    Long term workforce planning vs. ad hoc decisions.


  4. "A once great company that has fallen from grace."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 5 years)

    Pros

    Avaya generally has a very good work life balance. Work from is the norm, and the company uses its products to allow that to good effect.

    Generally a good wage and package. If you are a recent graduate, you will be paid peanuts and your scope to increase that wage is near zero.
    A lot of genuinely nice and talented people work there.

    Cons

    Doesn't feel like a cool place to work. Don't consider working here if you are a recent grad.

    There is still a hangover from the Nortel acquisition that no greasy fry-up could ever solve. I'm looking at you, CS1k.

    There is a very high average age, very little diversity. There are a LOT of people who are simply sitting around, waiting to retire, or even better: get paid off.

    The technology was great 15 years ago, but seriously lacking now.

    Avaya is INSANELY hard to do business with. So much red tape, process, and process on top of that. The funny thing is, if you somehow figure out a piece of the process and do it well, people regard you as a demigod. What's wrong with this? Well, entire processes need to be scrapped and re-thought. Customers want products on the same day, not in weeks.

    If you work in EMEA, you quickly find that your manager, and his manager are usually powerless to do anything tangible with your career / pay. Leadership and instructions come very much from Dubai and then ultimately controlled from the US.

    Far too many managers before I left. The last 3 years before I left were especially turbulent as leadership was brought in, made a mess of things, left, and the cycle repeated. Many botched external hires as management thought better than to promote internally.

    The company at the time of writing is / was in Chapter 11 Bankruptcy. Very hard to do business, little to no net new business in many regions. Who in their right minds does business with a company that has an uncertain future?

    There was a constant underlying threat of job loss over the 7 or so years that I worked there. Even top performers had that issue. It gets tiring.

    Very disjointed business relationships between Avaya and their Channel Partner resellers in Enterprise sales.

    The CEO and immediate executive leadership were completely unapproachable. The outgoing Kevin Kennedy was short-tempered and surrounded by minions who would feed him inaccurate information about how great things were.

    CEO (Chirico) isn't exactly a charismatic replacement from my prior experience of him.

    R&D spend on bizarre products continue to astound. Years and millions of dollars spent on hardware investment on products that sell in the hundreds. I'm looking at you, Flare, H175, E159 and Vantage. The R&D needs to be spent on simplification of the products and the ease of dropping them into the cloud.

    On that note: Avaya are SO slow to react to the market. Microsoft and the other big players are eating them alive.

    So much propaganda. All employees were asked to set up social media accounts and essentially spam all the channels, particularly twitter and LinkedIn. Internal communication is pointless: it's always 'everything is great, guys, we're landing so many deals, there's so much momentum'.

    Advice to Management

    I can't offer you advice. No-one would ever listen. Avaya is doomed. It needs to be razed to the ground and started afresh.


  5. "Work culture review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Avaya full-time

    Pros

    Flexible timings, good work life balance

    Cons

    Chaos, confusion, sudden changes in plans.

    Advice to Management

    Plans should not be changed in the middle of a project


  6. "No Growth Potential for Loyal Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than a year)

    Pros

    Good product and solution set that can be a market disruptor. Dedicated people on the front lines.

    Cons

    Lack of opportunities for upward mobility. Very little promoting from within unless you work in Sales. No raise in salary in over two years at the company despite positive performance. No 401K matches for employees despite awarding bonuses to executives. Very little bonus opportunity, and if awarded, it's very small. Promotions seem to be based on relationships and gossip rather than performance, expertise and know-how.

    Advice to Management

    Promote from within. Stop changing processes every couple of days. Get rid of leaders who don't know what they are doing.


  7. "my journey with Avaya"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Buenos Aires (Argentina)
    Former Employee - Operations Manager in Buenos Aires (Argentina)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Avaya full-time (More than 5 years)

    Pros

    good frecuency salary review twice per year, good culture

    Cons

    low budget for salary review, madatory set someone to under expectation (not fair), low bonus tipically depending ot thirds.

  8. "Senior Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time

    Pros

    Good Pay, good work/life balance

    Cons

    Company is not good with peopple while you work there - but great when you dont?

    Advice to Management

    Stop trying to BS smart people about how the company is going to be great again. they get it and are probably smarter than you.


  9. "Work culture and Salary revisions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Pune (India)
    Current Employee - Senior Software Engineer in Pune (India)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than 3 years)

    Pros

    Good work culture
    No late hours sittings in most of the projects
    Regular yearly Salary revisions
    Good Product development experience
    Products are good

    Cons

    No major cons until you are satisfied with Salary

    Advice to Management

    Be transparent with team members about product development strategies


  10. "Challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time

    Pros

    Flexibility (some people are able to work from home)

    Cons

    Most benefits are being removed, almost never get bonuses. Disorganized and so much turnover that it's difficult to figure out who does what.

    Advice to Management

    Management is reactive and short term focused. Not willing to invest in creating longer term solutions to problems.


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