Avaya Reviews | Glassdoor

Avaya Reviews

Updated August 19, 2017
1,918 reviews

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1,918 Employee Reviews

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Pros
  • Good work-life balance and overall quality employees (in 155 reviews)

  • Flexible work hours and work from home option on need basis (in 144 reviews)

Cons
  • Less Pay hikes and high workload and less work-life balance to most if not all teams (in 45 reviews)

  • Senior management values enthusiasm over proven experience (in 70 reviews)

More Pros and Cons

  1. Helpful (1)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Basking Ridge, NJ
    Former Employee - Anonymous Employee in Basking Ridge, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 8 years)

    Pros

    Great people, company has a strong heritage

    Cons

    Managing decline is never fun


  2. Helpful (2)

    "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time

    Pros

    Good products and sales team.

    Cons

    Executive teams constant paranoia that employees are trying to get away with something. Expected to work and be available 24/7. Constant downsizing and threat of bankruptcy. Perks like working from home and phone reimbursement have stopped. It's a sinking ship.

    Advice to Management

    Trust your employees!

  3. "Continued Decline Over Last Several Years"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avaya (More than 5 years)

    Pros

    The teams of people responsible for actually getting things done (Sr. Director and down) are bright, knowledgeable, great to work with, and willing to rally when needed. On the product side, there are some really good differentiated products and an excellent Service organization.

    Cons

    Constant threat of, and on-going, reduction in force over last several years. Frequent rotation of Executives caused significant disruption in business. Including wild, rapidly changing, organization structure, budgets, and priorities. No constant focused vision for the company to work toward over time. Continuing decline in financial performance. New solution offers slow to keep pace with a highly competitive market. Now according to WSJ - Avaya seems to be weighing bankruptcy filing, sale of Call-Center software unit. Nov. 23rd Business Section


  4. "Inside sales system engineer, supporting territory account managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Engineer in Plantation, FL
    Former Employee - Sales Engineer in Plantation, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    great technology and product portfolio

    Cons

    Very High debt so lay off are annually


  5. "Tier III Engineer [AUDIX]"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    ALL Problems Get Fixed Here!

    Cons

    The Board's - massive - ineptitude forced most of Tier 4 & half of Tier 3 to be laid off.


  6. "This ship is sinking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Highlands Ranch, CO
    Former Employee - Senior Manager in Highlands Ranch, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good products in US/Call center space but aging quickly. Compensation was good.

    Cons

    Literally none. Join the layoff of the quarter club. Just a dead company walking.

    Advice to Management

    Just get it over with.


  7. "interesting place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good pay, good work/life balance if you take it, good products typically, good people, incredibly smart coworkers

    Cons

    ever changing management, lots of layoffs all the time, too much politics, trying to be bought

    Advice to Management

    pick a direction and stick with it for long enough to actually pan out. Especially for the marketing plans.

  8. Helpful (1)

    "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avaya full-time

    Pros

    100% remote work
    Incredible how well people from different teams work so well together. It's really as though everyone works for the same direct supervisor.
    Training a requirement.

    Cons

    No vacation or sick time. Use of "discretionary time off" which means you don't have a set amount of time to use.
    Waste of time getting the proper sub-field for projects. Unbelievable how much time is wasted by upper and middle management in reviewing timesheets. They made it complicated when really you have billable (with project reference) and unbillable. They also insist (by annual performance goals) that you complete 100% of your timesheets or you are downgraded for it on your annual review.
    Company not doing well, so no pay raises.
    Since they aren't doing well, they don't contribute to 401K.
    You will be expected to work outside of business hours occasionally. However, no compensation such as time off the next day (you still have to have 8 hours spent and categorized).
    CEO knows someone from VMWare company, so made a training requirement to learn VMWare. No consideration of whether we even use it.
    CEO can't turn around the company in 5 years.


  9. "Expense management, limited opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Highlands Ranch, CO
    Former Employee - Anonymous Employee in Highlands Ranch, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Many great tactical and short term projects and learning opportunities afford employees the chance to change and grow if they are in a functioning and ongoing operation.

    Cons

    Corporate debt and ongoing reductions in revenue require an aggressive expense management approach resulting in significant reductions in operational and headcount expense.

    Advice to Management

    Identify the core business and value, find a friend to merge or collaborate with the extend reach.


  10. "Manager Business Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible work schedule. Ability to work virtual part of the time. Good Benefits. Usually good salary.

    Cons

    Heavy workload. Consistently > 40 hour work week, usually closer to 55 or 60. Inter-department communication and coordination usually a problem. No vacation accumulation and strong expectation of work while on vacation. Limited holiday's. Frequent layoffs or downsizing actions.


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