Avaya Reviews | Glassdoor

Avaya Reviews

Updated January 22, 2018
1,984 reviews

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1,984 Employee Reviews

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Pros
Cons
  • No work/life balance as you climb the corporate stairs (in 45 reviews)

  • Lack of personal consideration, pressure to bill project closure from senior management (in 71 reviews)

More Pros and Cons

  1. Helpful (2)

    "I really really wanted to LOVE Avaya. (and I sorta did)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems/Sales Engineer in Santa Clara, CA
    Former Employee - Systems/Sales Engineer in Santa Clara, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    I loved my job....until the end. I was an SE hired to cover one state. Job was fun, meeting partners and customers, being able to be HANDS ON with ANY product they offered - that was fantastic and an experience I doubt i'll ever have again.

    Cons

    My manager changed no less than 5 times in a 3 year time span. Constantly having to make your worth known, MULTIPLE changes in company direction, 401K benefit was pretty awful and then, my territory grew to 1/4th of the US with no additional bonus (actually, the way they worked it meant that my total comp number was IMPOSSIBLE to hit. My overall revenue number grew exponentially (literally) with my overall comp target staying the same making my monthly comp fall through the floor, with an exponential increase in work and going from no travel, to travel multiple days a week.

    Advice to Management

    Look to your people, they are the key. Further, look to your PASSIONATE people. Whatever insider conspiracy crap Kevin Kennedy has going on with SPG killed the company. While Kevin Kennedy (CEO) was in place, revenue took a nose dive through his practices and guess what, his pay kept increasing, to the point that he was the highest payed CEO in SV. Again, while revenues kept diving. Get that guy out of there and let the business do its thing. I PROMISE there are people that would make that place sing and i'd even go back.


  2. Helpful (1)

    "don't even think about coming here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than 3 years)

    Pros

    trite but true: wonderful hardworking people at lower levels

    Cons

    so many cons: ancient infrastructure, overly complex processes and systems, products built without vision, rewards based on buddy-system politics, corrupt leadership that rigged a system to deliver huge bonuses during declining sales by firing good talent. Just plain corrupt. At the end of the day I feel like I need to wipe my feet on the way out the door.

    Advice to Management

    hope for someone to buy what's left

  3. Helpful (1)

    "Could do a lot better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time

    Pros

    The people are good to work with.

    Cons

    Never recieved an increase while I was there. A culture of looking after their friends first.


  4. "Good Products, Good People..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 10 years)

    Pros

    Excellent products (although they are getting to be legacy products), great people (at least when I was there);

    Cons

    Management (especially Mr. Kennedy and most of his coterie of Yes-men") need to grow up and look beyond their own selfish goals

    Advice to Management

    look beyond your own selfish goals!


  5. Helpful (2)

    "Operations Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Durham, NC
    Current Employee - Anonymous Employee in Durham, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than 10 years)

    Pros

    Flat Hierarchy, visibility to leaders

    Cons

    Poor leadership, working in silos.

    Advice to Management

    Need to have senior leadership alignment.


  6. "Named Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Named Account Manager
    Current Employee - Named Account Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Avaya full-time (More than a year)

    Pros

    Excellent compensation and intelligent peers

    Cons

    working 50+ hours a week


  7. "After restructuring will Avaya emerge as stronger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Santa Clara, CA
    Former Employee - Team Leader in Santa Clara, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 5 years)

    Pros

    - With debt restructured, cash will free up for operations, services and development
    - Innovations is cloud based UC and CC
    - People are good team players

    Cons

    - Frequent management changes
    - Still some debt restructuring is required?

  8. "Company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Analyst in Denver, CO
    Former Employee - Human Resources Analyst in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    Great colleagues to work with.

    Cons

    Instability in terms of job safety.

    Advice to Management

    Long term workforce planning vs. ad hoc decisions.


  9. Helpful (1)

    "This is either a fake company or they're being impersonated"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Avaya full-time (Less than a year)

    Pros

    None. This is a warning.

    Cons

    Either Avaya is a fake company or they're just being impersonated. If you are offered a remote job with good pay after a Google Hangouts interview, it's probably fake. They will get you to do tasks but it's all a ploy for a check scam.


  10. Helpful (2)

    "No Growth Potential for Loyal Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than a year)

    Pros

    Good product and solution set that can be a market disruptor. Dedicated people on the front lines.

    Cons

    Lack of opportunities for upward mobility. Very little promoting from within unless you work in Sales. No raise in salary in over two years at the company despite positive performance. No 401K matches for employees despite awarding bonuses to executives. Very little bonus opportunity, and if awarded, it's very small. Promotions seem to be based on relationships and gossip rather than performance, expertise and know-how.

    Advice to Management

    Promote from within. Stop changing processes every couple of days. Get rid of leaders who don't know what they are doing.


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