Avaya Reviews | Glassdoor

Avaya Reviews

Updated June 20, 2017
1,893 reviews

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1,893 Employee Reviews

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Pros
  • Good work-life balance and overall quality employees (in 151 reviews)

  • Flexible work hours and work from home option on need basis (in 143 reviews)

Cons
  • Less Pay hikes and high workload and less work-life balance to most if not all teams (in 45 reviews)

  • senior management changes very frequently - That makes product roadmap unclear (in 68 reviews)

More Pros and Cons

  1. Helpful (4)

    "Strong business model on a bad debt foundation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in Denver, CO
    Current Employee - Business Development Manager in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than 10 years)

    Pros

    Challenging work. Flexible work hours, some work from home opportunities. Strong business acumen among colleagues.

    Cons

    Just filed for Chapter 11, so there will be significant cost-cutting, restructuring over the next couple years. Narrow-focused management, very little push for development/growth. Projects are not evaluated based on financial merit but on personal agendas.

    Advice to Management

    Manage your PEOPLE first. People are the best resource you have, and without good ones, it doesn't matter how good a business model/product you have.


  2. "Looking up but still can't recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Morristown, NJ
    Current Employee - Analyst in Morristown, NJ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Avaya full-time (More than 10 years)

    Pros

    Great products, customers, and employees. Pay very competitive. Company will be better off once it emerges from Chapter 11.

    Cons

    Years of debt and downsizing have taken their toll. There used to be about 9K employees in New Jersey, now down to under 500. Most R&D jobs have been moved overseas.

    Advice to Management

    Don't be so enamored with Silicon Valley. Your real assets are your loyal customers and dedicated employees.

  3. "You asked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New Brunswick, NJ
    Current Employee - Manager in New Brunswick, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Avaya full-time (More than 8 years)

    Pros

    Avaya has a strong embedded base and energetic people

    Cons

    The company filed chapter 11 a week ago

    Advice to Management

    Hang in their


  4. Helpful (1)

    "Pre Sales Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Avaya full-time (More than a year)

    Pros

    Good work-life balance and overall quality employees. You will work with people at Avaya that will become long-time friends.

    Cons

    Management constantly changes company direction and this damages the company morale. As a result, many employees are not enthusiastic about the company.

    Advice to Management

    "The basics are the basics, and you can't beat the basics."

    Stay relevant, but stick to your strengths.


  5. "Documentation Specialist Technical Writer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Associate & Information Design Engineer in Gloucester, MA
    Former Employee - Management Associate & Information Design Engineer in Gloucester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Avaya (More than 3 years)

    Pros

    Great place to work, great people, great compensation, great benefits, great learning environment.

    Cons

    I do not recall any 'cons' during my employment at Avaya until retirement in 2013.

    Advice to Management

    Keep up the great work!


  6. "long term employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Specialist in Castro Valley, CA
    Former Employee - Sales Support Specialist in Castro Valley, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avaya (More than 10 years)

    Pros

    early years everyone was like family. Life long friends.

    Cons

    No Team Building unless you are a compensated employee


  7. "Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than a year)

    Pros

    Great People and good products

    Cons

    Expect too much from employees. no work life balance

    Advice to Management

    Treat employees better. they work hard for you

  8. Helpful (3)

    "Profesional Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Professional Services Consultant in New York, NY
    Former Employee - Professional Services Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    Name recognition but that was starting to fade

    Cons

    No direction, management need to recognize employees. Call Center Business once a star now a fading dim flashlite. Vacation went away, work until you get everything done. No shining examples of employees anymore. Talent leaving in busses each day. Don't know why anyone would even stay. Looking to sell off businesses to save company but the boat is sinking. Everyone left is bailing. Tons of realestate stuck everywhere. To find corp offices look for where CEO is hiding.

    Advice to Management

    Let my people go


  9. Helpful (3)

    "Not the same place I started at"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer in Westminster, CO
    Former Employee - Developer in Westminster, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya (More than 10 years)

    Pros

    Great people. Interesting work. Good work life balance.

    Cons

    Constant downsizing and layoffs. Gloomy culture.

    Advice to Management

    More focus on core revenue earning parts of the business


  10. Helpful (1)

    "Great Learning Experience But Lots of Uncertainity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Clara, CA
    Current Employee - Anonymous Employee in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avaya full-time

    Pros

    Coworkers are very friendly, great opportunity for learning & development for people just starting out in their career

    Cons

    Lots of uncertainty with the outlook of the company, high turnover among executive, lots of layoffs

    Advice to Management

    Please be more transparent with employees. Also, please listen more to employees. They have a lot of great suggestions that can really help shape the company.


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