Avaya Reviews | Glassdoor

Avaya Reviews

Updated April 25, 2017
1,861 reviews

Filter

Filter

Full-time Part-time

1,861 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Less Pay hikes and high workload and less work-life balance to most if not all teams (in 42 reviews)

  • senior management changes very frequently - That makes product roadmap unclear (in 66 reviews)

More Pros and Cons

  1. Helpful (1)

    "Stay Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Basking Ridge, NJ
    Former Employee - Anonymous Employee in Basking Ridge, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 8 years)

    Pros

    Great people, company has a strong heritage

    Cons

    Managing decline is never fun


  2. "Continued Decline Over Last Several Years"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avaya (More than 5 years)

    Pros

    The teams of people responsible for actually getting things done (Sr. Director and down) are bright, knowledgeable, great to work with, and willing to rally when needed. On the product side, there are some really good differentiated products and an excellent Service organization.

    Cons

    Constant threat of, and on-going, reduction in force over last several years. Frequent rotation of Executives caused significant disruption in business. Including wild, rapidly changing, organization structure, budgets, and priorities. No constant focused vision for the company to work toward over time. Continuing decline in financial performance. New solution offers slow to keep pace with a highly competitive market. Now according to WSJ - Avaya seems to be weighing bankruptcy filing, sale of Call-Center software unit. Nov. 23rd Business Section


  3. "Inside sales system engineer, supporting territory account managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Engineer in Plantation, FL
    Former Employee - Sales Engineer in Plantation, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    great technology and product portfolio

    Cons

    Very High debt so lay off are annually


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "This ship is sinking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Highlands Ranch, CO
    Former Employee - Senior Manager in Highlands Ranch, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good products in US/Call center space but aging quickly. Compensation was good.

    Cons

    Literally none. Join the layoff of the quarter club. Just a dead company walking.

    Advice to Management

    Just get it over with.


  6. "Expense management, limited opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Highlands Ranch, CO
    Former Employee - Anonymous Employee in Highlands Ranch, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Many great tactical and short term projects and learning opportunities afford employees the chance to change and grow if they are in a functioning and ongoing operation.

    Cons

    Corporate debt and ongoing reductions in revenue require an aggressive expense management approach resulting in significant reductions in operational and headcount expense.

    Advice to Management

    Identify the core business and value, find a friend to merge or collaborate with the extend reach.


  7. Helpful (1)

    "Beaten down"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Basking Ridge, NJ
    Former Employee - Director in Basking Ridge, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    Decent pay if you negotiate well, some nice coworkers among the jaded and lost souls. Unlimited vacation time - but only offered because they don't want to book the accrued liability. There is little opportunity to take much time off.

    Cons

    Constant layoffs and zero job security. I had four bosses in less than three years. The last one laid off most of the department. None of us had been there for more than four years and we were highly productive.

    Advice to Management

    Grow revenues instead of cutting heads. Don't trust new/recent VP hires to make decisions about the careers and lives of loyal employees.


  8. Helpful (1)

    "Not Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Channel Account Manager in Atlanta, GA
    Former Employee - Channel Account Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    Use to be technology, but got behind thing VOIP would last forever, but became so commoditized that Avaya suffered poor sales growth. As a result, they started to layoff great employee's or forced employees out

    Cons

    The people are their best asset. Because people care about each other success, they are willing to help. This is not always true in all business units.

    Advice to Management

    Listen to your people. Don't hold so much of a strangle hold on creativity and smarts that you stifle the desire to grow and mature within the company that people leave like rats on a sinking ship


  9. "Felt like a commodity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Services Analyst Manager in Denver, CO
    Former Employee - Services Analyst Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 5 years)

    Pros

    Great people in the rank & file

    Cons

    Always worried about your job. Felt like a commodity. Work long hours to believe you are less likely to be let go than your fellow employees, not working hard or long to get ahead or get a raise. Just hanging on. Management motto is save costs by outsourcing that results in so much talent walking out the door because employees are considered commodities. Current employees always congratulate employees who leave as "great that you made it out of here, good on you!"

    Advice to Management

    Big gap between executives and the rank & file. Why are executives receiving 7 figure retention bonuses when the rank & file are worried about their jobs, getting no bonuses, no training opportunities, no 401 k Match and are afraid to take all their vacation time because management may view them as unnecessary? Really? 27% employee engagement rating (% employees willing to recommend the company to someone else) which is way low compared to industry average, seems inflated. Surveys are too small a sample size to hide individual results and fear of seeming un appreciative leads to choosing engaged when you are really not on what is billed as an anonymous employee survey. Take responsibility for your actions. Don't shoot the messenger. Stop the profane bullying rants when hearing bad news. Grow up! Be considerate of your employees.


  10. "Senior Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Avaya full-time (Less than a year)

    Pros

    Had a great boss and had very nice atmosphere to work

    Cons

    Lays off every quarter is not a nice thing to see. Human resources department could do their job better


  11. "Technical Rotation Assistant at Avaya"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Rotation Assistant in Billerica, MA
    Former Employee - Technical Rotation Assistant in Billerica, MA
    Recommends
    Neutral Outlook

    I worked at Avaya (Less than a year)

    Pros

    Good pay and work environment.

    Cons

    No well established framework for source control and testing code in the team I worked with.


Showing 1,861 of 1,913 reviews
Reset Filters