Avaya Reviews in San Francisco, CA | Glassdoor

Avaya San Francisco Reviews

Updated November 28, 2016
3 reviews

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San Francisco, CA

1.5
Star Star Star Star Star
Recommend to a friend
Approve of CEO
Avaya President & CEO Kevin Kennedy
Kevin Kennedy
2 Ratings

3 Employee Reviews

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Pros
  • It emphasises on having a work-life balance by having a 5-day week (in 142 reviews)

  • Flexible work hours and work from home option on need basis (in 138 reviews)

Cons
  • you will love work so much that, you need to be cautious to maintain work-life balance (in 41 reviews)

  • senior management changes very frequently - That makes product roadmap unclear (in 66 reviews)

More Pros and Cons

  1. "Continued Decline Over Last Several Years"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avaya (More than 5 years)

    Pros

    The teams of people responsible for actually getting things done (Sr. Director and down) are bright, knowledgeable, great to work with, and willing to rally when needed. On the product side, there are some really good differentiated products and an excellent Service organization.

    Cons

    Constant threat of, and on-going, reduction in force over last several years. Frequent rotation of Executives caused significant disruption in business. Including wild, rapidly changing, organization structure, budgets, and priorities. No constant focused vision for the company to work toward over time. Continuing decline in financial performance. New solution offers slow to keep pace with a highly competitive market. Now according to WSJ - Avaya seems to be weighing bankruptcy filing, sale of Call-Center software unit. Nov. 23rd Business Section


  2. Helpful (2)

    "As Most Engaged Employees Predicted the Transformation has Failed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avaya full-time (More than 3 years)

    Pros

    As most engaged employees predicted the transformation taking place at Avaya has failed and the company is in it's final nosedive at this time.

    The transformation to a software company was not the correct path as the lack of revenue has confirmed. The software is too complex for customers to configure themselves and Avaya's CEO push for customer self service has led the company to it's soon demise.

    Cons

    Greed has led this company to the idea that they don't need employees to sell and service it's products.
    The takeover that has happened to Avaya in 2008 should be against the law and the CEO should be jailed as it has cost thousands of American jobs to a company that was very healthy.

    Advice to Management

    This is a perfect picture of what is wrong with business America!
    God has a special place for people like this that hurt others, he is waiting for you.


  3. Helpful (2)

    "Sales people listen up.... ONLY work here as last resort"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Leadership in San Francisco, CA
    Former Employee - Sales Leadership in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    ABSOLUTELY none! Unrealistic quotas and shrinking marketshare. Fact--- Company is already technically already bankrupt.

    Cons

    Field sales wakeup alone everyday with unrealistic quotas with the worst industry channel.. All channel managers are directed to do all these bogus activities that DO NOT equate to selling and more towards making Channel leadership look good when presenting upwards. Synergy between channel and sales team is nonexistent yet channel leadership keeps presenting upwards all these bogus activities and programs as successful endeavors.

    Advice to Management

    Measure actual channel NEW business sales and hold your channel leadership and CAMs accountable for sales and not bogus activities leading to nothing.



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