Avid Identification Systems Reviews | Glassdoor

Avid Identification Systems Reviews

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  1. Helpful (1)

    "Mediocre company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Norco, CA
    Former Employee - Customer Service Representative in Norco, CA
    Recommends
    Positive Outlook

    I worked at Avid Identification Systems full-time (More than a year)

    Pros

    Steady 40 hours a week. Sick pay and vacation time. Requesting days off is easy and you can switch with others so you don't risk losing days off your paycheck.

    Cons

    Weak management, no room for advancement unless you brown nose your way to the top and outdated technology for both employees and customers (ex: snail mail registrations and fax machines). Petty coworkers who like to get others in trouble just because there's a difference in opinions. Seems like there's certain people who can get away with anything.

    Advice to Management

    Definitely need to emphasize on building manager-employee relationships. Management doesn't seem to care about the people they are supposed to be leading. Also, some of the expectations are unrealistic.


  2. "Working harder or going the extra mile doesn't get you anything."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norco, CA
    Current Employee - Anonymous Employee in Norco, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Avid Identification Systems full-time (More than a year)

    Pros

    The idea behind the company and product is really admirable. It's really easy to ask for time off once you've started but don't say you have a day you need off during the interview, just ask for it later. You get to be really good friends with co-workers and some supervisors. Paid training. Lots of company BBQs in-house.

    Cons

    Behind on the times! Some of our equipment can't be used unless you're running Windows 95. A lot of our machines (scanners, copy machines, PCs, etc.) is second hand and constantly breaks down but they won't pay for a new one. Phones are brand new but are constantly down. Training seems like its great while you're in it, but once you start the real work, you're not prepared for anything. If you go the extra mile for customers or even just to make sure things are done right, you'll get told that you're wasting time. Starting out, you get minimum wage. This is the first year they've done employee reviews since I've been there and there was a couple-dimes raise but it doesn't seem like there is going to be another one (I think it was only because minimum wage went up). I've been told not to ask the manager anything, just my immediate supervisors. There is no sick time or vacation time. Because everything is so poorly run, you get to hear about it from the customers who unfortunately get to feel the effects of it. Supervisors will generally give you solutions that are easy rather than what is right for the customer. No room for advancement. Extremely high turnover rate.

    Advice to Management

    The wages provided are incredibly low compared to most call centers, that's probably why you can't hold on to employees for very long. Instead of doing things the easy way to work on the next problem quickly, you'd have more satisfied customers if you were honest and went the extra mile for them. Spend the extra money to have equipment you know is going to work and you're employees wouldn't be wasting time doing things the slow way or having to wait for it to be fixed.

  3. "Micro Managed 24/7"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    The employees are nice but don't really stay around long, nice Christmas Bonus was received in cash before the holiday. Good first job for someone that doesn't know any better..

    Cons

    Upper management has alot to learn. There is a high turnover rate here. The lead workers are way overworked, and they not rewarded. Time off is scarce. They advise you to switch work schedules with other workers instead of just granting the time off even if you request time off unpaid. They have the worse call center equipment that I have ever seen or had to use. The workers are constantly switching keyboards and head sets and chairs because of this. You have to share a workstation and the they are not ergonomically correct.

    Advice to Management

    Management needs training on how to speak to employees. They often will yell and criticize you on the call center floor. One of the managers had the nerve to send an email out that the employees had too much idle time on their hands because he saw some twisted up paperclips in some of the work stations. He went so far as to take photos of the paperclips and attach them to the email!! NOW WHO HAS TOO MUCH IDLE TIME?? What a joke.


  4. "First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative
    Former Employee - Call Center Representative
    Doesn't Recommend
    Positive Outlook

    Pros

    Job was close to home, and not much traffic to get there.

    Cons

    Lots of sitting, odd hours, unreal expectations.