Avios Reviews | Glassdoor

Avios Reviews

Updated November 1, 2017
69 reviews

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2.7
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Avios CEO Gavin Halliday
Gavin Halliday
6 Ratings

69 Employee Reviews

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Pros
  • I also have lots of flexibility in my role which helps achieve good work/life balance (in 8 reviews)

  • We get to work from home one day a week (in 7 reviews)

Cons
  • Senior management don't live the values but expect employees to (in 5 reviews)

  • The career progression left now is to sidestep or go backwards (in 3 reviews)

More Pros and Cons

  1. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Senior Business Analyst in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Avios full-time (More than 10 years)

    Pros

    Travel benefits, people, opportunities to progress

    Cons

    Recent restructuring and change in management has left a difficult working environment this year

    Advice to Management

    Clarify strategy and direction


  2. "Good experience but limited progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Travel benefits, good work experience

    Cons

    Progression opportunities limited, good and talented employees not truly valued. Not an overall leadership that can be looked up to.

  3. "PM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great team and great fibe within the office

    Cons

    not that great for when public transport


  4. Helpful (4)

    "No loyalty, no interest in employees, you are just a resource."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gatwick, England (UK)
    Current Employee - Anonymous Employee in Gatwick, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avios full-time (More than 5 years)

    Pros

    Free coffee, free parking. No good if you want a real career.

    Cons

    Moral is the lowest I have ever seen in any company. Management in ivory towers surrounded by sicophants, poorly maintained and outdated IT.

    Advice to Management

    Stop putting good reviews on glassdoor and fix the problems it's embarrassing


  5. Helpful (2)

    "Lost at sea"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Partnership Manager in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Partnership Manager in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avios full-time (Less than a year)

    Pros

    - Small close community company (generally).
    - Good office environment
    - Travel discounts on BA

    Cons

    - Gone off the rails over the last few years sadly
    - Personal development and progression does not exist
    - Old internal systems make life frustrating
    - Cuts happening now with most worried about their roles and futures
    - Isolated from other IAG companies
    - Many senior staff trapped in the past
    - Some directors out of their depth and circus acts

    Advice to Management

    - Look at the staff you have and keep the ones that want to be there and support the company but also let the old furniture go elsewhere
    - Set a skilled strong experienced leadership team that knows how to communicate across the business
    - Get those who want to be there promoted and given then opportunity to grow


  6. Helpful (7)

    "Honest review of a sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Senior Manager in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avios full-time (More than a year)

    Pros

    Travel benefits are ok but hard to use. Most staff are friendly.

    Cons

    Career suicide coming to work here and regret it badly. So many senior staff from years ago bitter and negative that they are not yet CEO bringing the place down. If you are looking for an easy ride and not a future then this could work for you. General employment recruitment is now frozen and many leaving the business. Graduates are also being asked to look externally as their scheme is under threat and their future here looking unlikely. There isn't currently much of a future workload as no other organizations are joining Avios. Think twice before coming to work here most are on another planet.

    Advice to Management

    If people want to leave let them go. So much weight dragging the company down.


  7. Helpful (8)

    "Horrific"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent in Birchwood, Cheshire (UK)
    Former Employee - Agent in Birchwood, Cheshire (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avios part-time (More than 5 years)

    Pros

    There are no pros to working here. You do get standby flights but you'll NEVER get the time off to use them

    Cons

    The hours. The managers are trying but can only do so much. The resource department are clueless and I have no idea how they aren't hauled over the coals on a regular basis as they don't seem to get anything right. No holiday availability. Holidays when youre lucky enough to get them are cancelled or moved without consultation. The culture of fear where you are chastised for the slightest infraction . The constantly changing targets which are always in favour of the company, where one can lose £400 for something ridiculous . Employee concerns are met by thinly veiled derision. Management's refusal to see the problems and attribute the mass exodus of excellent staff as "poor work ethic".

    Advice to Management

    Stop hovering round the duty desk eating and having a right old laugh when there are 30 calls in the queue and you have agents literally in floods of tears due to stress. Listen to us when we say we are struggling and don't dismiss our concerns as though we are lazy. Glad I'm out of there as it'll be closed in 12 months if they continue the way they are. I advise the remaining employees to unionise immediately and stop this culture of harassment

  8. Helpful (6)

    "Sadly a formerly friendly business going to pot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Friendly teams and great people doing their best and working hard in very challenging conditions. Decent salaries and benefits. Ability to work from home.

    Cons

    He who shouts loudest gets their projects through. No sense of business priority, the sales teams run around signing new deals and promising the earth without any reference to whether its technically feasible. Certain Senior Managers are building empires and trying to undermine other senior managers. No sense of collaboration at the upper levels with some bullying. No morale, christmas parties kept getting cancelled, IT Teams all on edge knowing that in the near future they will all lose their jobs and get pushed out at the behest of IAG.

    Advice to Management

    Stop trying to do everything all the time. Step back, look at the priorities and the ageing technology and be realistic. Don't run before you can walk. Get rid of toxic Senior Managers including those in Programme Office, Business Transformation and Customer teams.


  9. Helpful (6)

    "Profitable but low staff morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Avios part-time (More than 8 years)

    Pros

    Can offer flexible working hours but it's at
    managers/ department discretion so depends where you work

    Travel industry and airline discounts are good as long as you aren't trying to travel to popular places in school holidays

    Free parking, bus service to Gatwick for trains

    Sets high targets for profit and growth and in most years meets or excedes targets

    Cons

    Lower grade staff might identify problems or
    give realistic project timescales but middle management hide bad news / truth from senior managers and then blame the lower grades when issues or delays surface at a later date

    Bullying style from some managers and business leaders

    Outsourcing the IT department to India in the middle of a major IT transformation has lead to loss of years of lnowledge and key experience at a crutial time - morale and motivation of those remaing is low

    Several people seem to have left the company suddenly with a week or less notice - leads to speculation and rumours about job security

    Advice to Management

    The new CEO will have his work cut out to get the company back to the glory days and rebuild staff morale but if he can be more personal and honest with the staff than his prefecesdot and gain the respect of staff at all levels then anything is possible.

    Learn that renaming the marketing department to the 'Customer' department isn't enough to be a customer focussed business and do more to retain the sort of senior managers who could inspire people as they don't seem to last long


  10. Helpful (9)

    "Nepotism, no career progression...Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Avios full-time (More than 5 years)

    Pros

    Good perks
    Work life balance (work from home, no staying late)

    Cons

    No career progression at all
    Nepotism - not what you know but who you know
    If your face doesn't fit you go nowhere
    Severe lack of employee development
    Senior management don't live the values but expect employees to
    Junior staff are totally overlooked and their opinion is worth nothing
    Toxic company culture - everyone is waiting for redundancy or to hit their 15 years (to keep their British Airways concessions)

    Advice to Management

    Promote from within
    Live the values
    Treat people with respect


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