Avios Reviews | Glassdoor

Avios Reviews

Updated August 2, 2017
65 reviews

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2.9
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Avios CEO Gavin Halliday
Gavin Halliday
1 Rating

65 Employee Reviews

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Pros
  • I also have lots of flexibility in my role which helps achieve good work/life balance (in 9 reviews)

  • We get to work from home one day a week (in 7 reviews)

Cons
  • There is discord amongst senior management (in 5 reviews)

  • The career progression left now is to sidestep or go backwards (in 3 reviews)

More Pros and Cons

  1. Helpful (4)

    "Horrific"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent in Birchwood, Cheshire (UK)
    Former Employee - Agent in Birchwood, Cheshire (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avios part-time (More than 5 years)

    Pros

    There are no pros to working here. You do get standby flights but you'll NEVER get the time off to use them

    Cons

    The hours. The managers are trying but can only do so much. The resource department are clueless and I have no idea how they aren't hauled over the coals on a regular basis as they don't seem to get anything right. No holiday availability. Holidays when youre lucky enough to get them are cancelled or moved without consultation. The culture of fear where you are chastised for the slightest infraction . The constantly changing targets which are always in favour of the company, where one can lose £400 for something ridiculous . Employee concerns are met by thinly veiled derision. Management's refusal to see the problems and attribute the mass exodus of excellent staff as "poor work ethic".

    Advice to Management

    Stop hovering round the duty desk eating and having a right old laugh when there are 30 calls in the queue and you have agents literally in floods of tears due to stress. Listen to us when we say we are struggling and don't dismiss our concerns as though we are lazy. Glad I'm out of there as it'll be closed in 12 months if they continue the way they are. I advise the remaining employees to unionise immediately and stop this culture of harassment


  2. Helpful (6)

    "Fair assessment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager Grade II in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Senior Manager Grade II in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Avios full-time (More than 10 years)

    Pros

    Little accountability at all grades so you really can coast it
    Very flexible working - come in when you and go home when you want (other than in Customer department)
    Free tea/coffee
    New CEO willing to tackle poor investment in projects

    Cons

    Shabby dress code reflects shabby productivity
    Grade 1 think far too much of themselves and are overly rewarded
    Grade 2 (some) overworked, under rewarded and under valued
    Redundancy is rife as structure changes happen every couple of months
    An HR department that focuses on the word resource and not human
    Not sure if new CEO willing to tackle poor investment in some employees
    Poor moral
    Leadership team and G1 (most) do not role model values

    Advice to Management

    Take stock and reevaluate. Cut the poor/under performers. Severly trim back at Grade 1/Grade 2 levels but reward those have earned it.
    Stop treating your Grade 2 so badly in comparison to their counterparts in BA

  3. Helpful (4)

    "Sadly a formerly friendly business going to pot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Friendly teams and great people doing their best and working hard in very challenging conditions. Decent salaries and benefits. Ability to work from home.

    Cons

    He who shouts loudest gets their projects through. No sense of business priority, the sales teams run around signing new deals and promising the earth without any reference to whether its technically feasible. Certain Senior Managers are building empires and trying to undermine other senior managers. No sense of collaboration at the upper levels with some bullying. No morale, christmas parties kept getting cancelled, IT Teams all on edge knowing that in the near future they will all lose their jobs and get pushed out at the behest of IAG.

    Advice to Management

    Stop trying to do everything all the time. Step back, look at the priorities and the ageing technology and be realistic. Don't run before you can walk. Get rid of toxic Senior Managers including those in Programme Office, Business Transformation and Customer teams.


  4. Helpful (5)

    "Profitable but low staff morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Avios part-time (More than 8 years)

    Pros

    Can offer flexible working hours but it's at
    managers/ department discretion so depends where you work

    Travel industry and airline discounts are good as long as you aren't trying to travel to popular places in school holidays

    Free parking, bus service to Gatwick for trains

    Sets high targets for profit and growth and in most years meets or excedes targets

    Cons

    Lower grade staff might identify problems or
    give realistic project timescales but middle management hide bad news / truth from senior managers and then blame the lower grades when issues or delays surface at a later date

    Bullying style from some managers and business leaders

    Outsourcing the IT department to India in the middle of a major IT transformation has lead to loss of years of lnowledge and key experience at a crutial time - morale and motivation of those remaing is low

    Several people seem to have left the company suddenly with a week or less notice - leads to speculation and rumours about job security

    Advice to Management

    The new CEO will have his work cut out to get the company back to the glory days and rebuild staff morale but if he can be more personal and honest with the staff than his prefecesdot and gain the respect of staff at all levels then anything is possible.

    Learn that renaming the marketing department to the 'Customer' department isn't enough to be a customer focussed business and do more to retain the sort of senior managers who could inspire people as they don't seem to last long


  5. Helpful (7)

    "Nepotism, no career progression...Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Avios full-time (More than 5 years)

    Pros

    Good perks
    Work life balance (work from home, no staying late)

    Cons

    No career progression at all
    Nepotism - not what you know but who you know
    If your face doesn't fit you go nowhere
    Severe lack of employee development
    Senior management don't live the values but expect employees to
    Junior staff are totally overlooked and their opinion is worth nothing
    Toxic company culture - everyone is waiting for redundancy or to hit their 15 years (to keep their British Airways concessions)

    Advice to Management

    Promote from within
    Live the values
    Treat people with respect


  6. Helpful (11)

    "They don't care about their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Birchwood, Cheshire (UK)
    Current Employee - Anonymous Employee in Birchwood, Cheshire (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Avios full-time (More than 8 years)

    Pros

    Some discounts on travel, but that is all, there are no pros of working in this hell hole.

    Cons

    Managers are in serious need of training, they rely on berating and bullying tactics and constantly like to trip you up on everything. Hard work is not recognised in any way and they are consistently stealing our ideas and passing them off as their own.

    You are treated as a number and not a person. If you don't agree with how something is done, the response you get is 'you know where the door is'.

    Advice to Management

    Treat your staff as human beings and not robots or cattle to be shuffled around.


  7. Helpful (5)

    "This company makes things happen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Commercial in Crawley, West Sussex, South East England, England (UK)
    Recommends
    Positive Outlook

    I have been working at Avios full-time

    Pros

    Strong "can-do" work ethic brings out the best in all staff. Avios is a healthy environment to work in, friendly, predominantly young staff are genuinely motivated to stretch and improve to achieve company objectives. The company operates a strictly flat management structure meaning new staff are empowered from day one to show their skills and value.

    Cons

    The parent company, IAG, demands ultra strong performance from this operating company, and the stretch in KPIs year-on-year, means change is very frequent. Some people find this hard to deal with and are not comfortable with the pace of change.

    Advice to Management

    Do as you would be done by..

  8. Helpful (1)

    "Exciting times ahead for Avios"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Recommends
    Positive Outlook

    I have been working at Avios full-time (More than 3 years)

    Pros

    It's a small company with connections to IAG.
    There's regular exposure to senior management and although they are busy they will find time for you.
    You get involved with a wide variety of teams and projects. I've certainly broadened my skill set while working at Avios.

    Cons

    Everyone is busy, there is a lot going on and it can be challenging at times to understand the priorities.


  9. Helpful (1)

    "Great place for a career that will challenge you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Period of change means lots of interesting projects to work on
    Great people to work with
    Good support and recognition from management team

    Cons

    Commute can vary considerably dependent on the motorways
    Lots going on means that the preferred approach isn't always clear

    Advice to Management

    Better guidance on overall strategy and how to apply to the day to day


  10. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Recommends
    Positive Outlook

    I have been working at Avios full-time

    Pros

    Successful company with connections across the IAG Group. Genuine focus on growth through improved customer engagement.
    With good exposure to Senior Management, there is a real opportunity to make a difference.
    Good travel benefits and working environment.

    Cons

    In a period of transition, but will result in higher performance if people stay open to change.

    Advice to Management

    More success communication, people are doing a great job and may need to be reminded of that


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