Avios Reviews | Glassdoor

Avios Reviews

Updated June 18, 2018
92 reviews

Filter

Filter

Full-timePart-time

2.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Andrew Crawley
13 Ratings

92 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Great work benefits and work/life balance" (in 9 reviews)

  • "Good travel benefits and working environment" (in 15 reviews)

Cons
  • "Lack of career opportunities and raises" (in 3 reviews)

  • "If your looking for career progression to go up the ladder then it's not the place for you" (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Travel & Pricing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avios full-time (More than 3 years)

    Pros

    Very flexible on hours, great staff discounts, on-site gym, lots of facilities around

    Cons

    Senior management have no clue what they are doing. Line managers just brown nose to get where they are without helping their own staff. They take all the glory for work employees do just to look good for the leadership team and their own managers. 90% of the managers get paid way too much and do too little, they have no clue. Its all about making the person above happy regardless of the approach

    Advice to Management

    Get the right people in to do the job. Not just 'Friends'


  2. Helpful (2)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)

    I worked at Avios full-time (More than 3 years)

    Pros

    I feel very lucky to have worked here. I worked on interesting new partnerships and my line manager and senior manager were the best managers ever. I hear there have been lots of changes to the ornaisatuon recently but my experience prior to 2015 was very positive

    Cons

    I hear there have been a lot of internal changes lately and job losses

  3. Helpful (1)

    "Transition pains in a changing landscape."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Avios full-time

    Pros

    Travel perks are good - if you like to travel. If travel is not your bag then no real perks.

    Cons

    A lot of uncertainty, a lot of redundancies. Some people are cast adrift whist a lot of a core business is moved either to airlines or to the IAG.

    Advice to Management

    Whilst why we are changing is generally understood - how we are doing it could and should be done better.


  4. Helpful (3)

    "Very Poor Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avios full-time (More than 5 years)

    Pros

    Really interesting company, unique business model, lots to learn, lovely group of people

    Cons

    Perennially weak leadership, leading to poor management, disenfranchisement and low morale and poor management. Such a shame! This should be a brilliant place to work

    Advice to Management

    CEO needs to put more effort in than a 30 minute floorplate chat once in a blue moon. Other than that, completely invisible. Leading from the top...?


  5. Helpful (6)

    "Disaster Area, Keep Away, Management desperate and put good reviews on this site."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Gatwick, England (UK)
    Former Employee - Marketing in Gatwick, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avios (More than 3 years)

    Pros

    No good reasons to work here, find somewhere else, you'll be doing yourself a favour.

    Cons

    Management team have no idea, promotions for friends and family only here.

    Advice to Management

    Get some management training, learn some people skills, become human


  6. Helpful (9)

    "Save yourself and stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Manager in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avios full-time (More than a year)

    Pros

    - A few good people to work with at the lower levels
    - The basic travel perks

    Cons

    - Mass reductions in staff
    - Low moral
    - No communication from the top down
    - No future or progression

    Advice to Management

    This is a very troubled company with no identity or sense of belonging in the IAG Group. Management refuse to act and focus on making life for the few remaining staff anything worth staying for. Monthly job cuts at the moment and office moves ahead. I would not suggest anyone worked here unless unemployed and desperate.


  7. Helpful (2)

    "Great company going through a lot of change, but definitely worth sticking around for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Avios full-time (More than 5 years)

    Pros

    - Roles are generally quite broad at Avios which means you get lots of responsibility, and autonomy, in your role - you're also given the opportunity to develop your skills/broaden your experience
    - Busy and fast-paced environment with lots of change so you need to be open and ready for this!
    - Colleagues in both sites are generally very passionate and positive about their role and contribution to Avios, our customers and our strategy - I see this everyday in my role!
    - Very flexible and open working environment - best example of any company I've worked at
    - Great benefits including travel concessions, 25 days' holiday allowance, travel insurance, private medical and company bonus (which has been paid each year I've worked here)

    Cons

    - Currently some negativity from pockets of colleagues (current and ex-colleagues), due to the level of change we've gone through over the last year. This has understandably unsettled some people, however I'm used to this level of change and the vision for the company is very exciting and change is necessary to get there!

    Advice to Management

    Be open and honest about the changes and bring people along on the journey!

  8. Helpful (2)

    "cc agent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Avios part-time (More than a year)

    Pros

    the travel perks with british airways are great

    Cons

    can be very inflexible


  9. Helpful (3)

    "Sad example how bad management can ruin good business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mid Management in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Mid Management in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Avios full-time (More than 5 years)

    Pros

    Free coffee and parking
    Decent travel benefits

    Cons

    Lack of career opportunities due to bad management
    Nepotism protects and promotes wrong people
    Short-sited and no strategy
    Un-constructive culture of fear

    Advice to Management

    Sad to see how you destroyed once great and constructive culture of the company


  10. Helpful (5)

    "No longer a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Birchwood, Cheshire (UK)
    Former Employee - Customer Service Agent in Birchwood, Cheshire (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Avios part-time (More than 10 years)

    Pros

    Benefits, but no longer as goods as they where.

    Cons

    Unsociable working hours, staff moral very low, constant changes

    Advice to Management

    Value the experienced staff you have with a mound of experience rather than bring in new people with no experience. Be more flexible with the needs of your staffs life work balance


Showing 92 of 95 reviews
Reset Filters