Avios Reviews | Glassdoor

Avios Reviews

Updated September 14, 2018
95 reviews

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2.3
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Andrew Crawley
16 Ratings

95 Employee Reviews

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Pros
  • "Great work benefits and work/life balance" (in 9 reviews)

  • "Good travel benefits and working environment" (in 14 reviews)

Cons
  • "Certain Senior Managers are building empires and trying to undermine other" (in 6 reviews)

  • "Lack of career opportunities and raises" (in 3 reviews)

More Pros and Cons

  1. Helpful (3)

    "That’s all folks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Head in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Department Head in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avios full-time

    Pros

    Free milk
    Kitchen area

    Cons

    Avios has now shrunk and cut most of the workforce that created its current success. With the office now moving to Heathrow people are being forced to resign without any redundancy. Shamefull management...

    Advice to Management

    Should be ashamed for the lack of care and consideration for the workforce.


  2. Helpful (1)

    "Zero stars - they don’t deserve such a high score as 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avios (More than 5 years)

    Pros

    Travel perks and there are still some good employees I can’t think of any more prod but had to write 20 words

    Cons

    It is genuinely heartbreaking to see a company that was once so great fall so far -, they just don’t care about the employees any more. Morale is non existent. People are being forced to move from a local job at Gatwick that they have done for many years to a long commute to Heathrow with a tiny compensation if they can’t make the move - there is no support, no career progression, no future. If they offered voluntary redundancy most of head office would apply.

    Advice to Management

    Treat staff the way you would expect to be treated yourself

  3. "Commercial Finance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Avios full-time

    Pros

    Good company culture and flexibility of working place and hours.

    Cons

    Frequent restructuring creates employee disengagement.

    Advice to Management

    Frequent informal huddles to keep employees in the loop during a time of change are very helpful.


  4. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Avios full-time

    Pros

    Friendly and collaborative environment. Good level of professionalism.

    Cons

    Location. Compensation below par.


  5. Helpful (7)

    "Avios don't value their staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avios full-time

    Pros

    Flexibility historically. Not so much now they are moving many teams to Waterside, near Terminal 5

    Cons

    There is no duty of care - staff are used and not appreciated. There is a lot of nepotism in many areas - it's not how good you are, it's if you're friends with the boss. Too many senior managers just 'talk' a good job.

    Advice to Management

    Don't come in and tell your staff there is no talent in Crawley - all it does is demotivate and lead to less productivity.


  6. Helpful (4)

    "Constantly Changing"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avios full-time (More than 8 years)

    Pros

    Travel benefits
    Free parking
    On site restaurant

    Cons

    Constant change
    Salary is notoriously low versus expectations of performance and demands of role

    Advice to Management

    Get better at communicating! The business is constantly changing - be pro-active rather than constantly reactive!


  7. Helpful (4)

    "Travel & Pricing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avios full-time (More than 3 years)

    Pros

    Very flexible on hours, great staff discounts, on-site gym, lots of facilities around

    Cons

    Senior management have no clue what they are doing. Line managers just brown nose to get where they are without helping their own staff. They take all the glory for work employees do just to look good for the leadership team and their own managers. 90% of the managers get paid way too much and do too little, they have no clue. Its all about making the person above happy regardless of the approach

    Advice to Management

    Get the right people in to do the job. Not just 'Friends'

  8. Helpful (2)

    "Travel sales advisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people are wonderful, best bunch of people I’ve ever met.
    Most of their costumers are also lovely so the calls are pretty good.
    Their trainers are lovely.

    Cons

    Low salary.
    Targets constantly changing every month.
    The calls are very much luck of the draw.. making your targets harder to hit. targets are ridiculously high. And not an awful amount of the call floor get a ‘green dream’.

    They have lots of incentives and things to win and raffles to enter.. the prices are cereal bars, alcohol, crisps, nuts, bubble bath..

    You are told you will be able to use stand by flights after probation. Good luck getting the time off to be able to use these.

    It’s impossible to get days off.

    Don’t ever get sick as you get threatened you’ll loose your job.

    Advice to Management

    I believe the issue is higher than management and the whole company needs to be looked at. As it’s loosing staff every week and it’s a shame because it’s good people they are loosing.


  9. Helpful (2)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)

    I worked at Avios full-time (More than 3 years)

    Pros

    I feel very lucky to have worked here. I worked on interesting new partnerships and my line manager and senior manager were the best managers ever. I hear there have been lots of changes to the ornaisatuon recently but my experience prior to 2015 was very positive

    Cons

    I hear there have been a lot of internal changes lately and job losses


  10. Helpful (3)

    "Transition pains in a changing landscape."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Avios full-time

    Pros

    Travel perks are good - if you like to travel. If travel is not your bag then no real perks.

    Cons

    A lot of uncertainty, a lot of redundancies. Some people are cast adrift whist a lot of a core business is moved either to airlines or to the IAG.

    Advice to Management

    Whilst why we are changing is generally understood - how we are doing it could and should be done better.


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