Avios Reviews | Glassdoor

Avios Reviews

Updated November 12, 2018
104 reviews

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2.2
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Andrew Crawley
21 Ratings

104 Employee Reviews

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Pros
  • "Great work benefits and work/life balance" (in 10 reviews)

  • "Good travel benefits and working environment" (in 17 reviews)

Cons
  • "Too many senior managers just 'talk' a good job" (in 8 reviews)

  • "If your looking for career progression to go up the ladder then it's not the place for you" (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Interesting company with Toxic Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avios full-time (More than a year)

    Pros

    People are friendly, work life balance is flexible and the company itself has an interesting business model

    Cons

    Big divide between senior management and workforce which results in a toxic and disjointed company. People are not recognised, valued or trusted. Career progression is stagnant. No talent pool or career succession plans in place.

    Advice to Management

    Value your staff for their contribution and develop organisation.


  2. "Positive and fun environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Warrington, South East England, England (UK)
    Current Employee - Customer Service in Warrington, South East England, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Avios full-time (More than 3 years)

    Pros

    - Lots of fun
    - Team environment
    - Educationals are back
    - Incentives

    Cons

    - Communication from senior managers

    Advice to Management

    - Need more communication from higher up - there are changes in place for this though.

  3. "Many changes over the year but direction becoming clear and exciting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Avios part-time (More than 10 years)

    Pros

    Flexible working, great colleagues, development opportunities that I have experienced first hand. Excellent managers, again experienced first hand, who are focused on their team and their wellbeing. Great wellbeing/ objective setting tool and ways of working recently introduced which feels v positive.

    Cons

    Acknowledge the challenges and thank the teams for continuing to focus on the business. Been in a long period of transition which has been challenging for a number of colleagues and things such as location changes over coming months will be hard for many existing staff but underpinning this is a positive direction and clear steer from Leadership Team with great opportunities so with the flexibility the company is embracing and the focus on getting the balance right I'm really confident for the future.

    Advice to Management

    Look after the talent and develop it. Keep the positive focus and embrace new ways of working in a true and honest way (as has started to happen). Be accountable for your decisions and don't be afraid to ask for help - management doesn't come naturally to all.


  4. "Bad hours and conflicting commission targets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent Inbound Calls in Birchwood, Cheshire (UK)
    Former Employee - Sales Agent Inbound Calls in Birchwood, Cheshire (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avios (Less than a year)

    Pros

    It's a relatively positive environment, as sometimes they do 'Just because' days where they bring around dominos, ice-creams or donuts etc.

    Their commission scheme did used to be really good, but they've since capped the commission a lot.

    Cons

    Completely inflexible with regards to days off, being late or being ill. You have to request days off about 2 months in advance to get a weekend as they're booked up months in advance. Also, if you have a family illness or need to leave 10 minutes early it has to be unpaid and logged. There's no leniency whatsoever.

    Some of the managers are lovely but others have an authority complex and feel because they're a manager they can speak to you awfully.

    Because you're on the phones, you're expected to be in 'Ready' mode 90% of the time. If you're on not ready for around 7 minutes, expect to be called out in front of people by a manager. You're not even allowed to go on not ready to make a drink - this is for your breaks only.

    To even unlock any commission, you have to meet a call to book of 1 in 3. But you also have to sell a hotel or car hire with 1 in 4 flight bookings. These targets pretty much contradict themselves, because you end up persuading someone to book a flight themselves online if they won't take a car or hotel because you'll miss your commission.

    The job is sold to you as average £500-700 extra commission a month, which is mainly unattainable.

    Advice to Management

    Don't be so concerned with your own statistics that you sacrifice actually doing your job and helping people.

    Commission targets need seriously improving, considering the salary is so low anyway.

    The hours need to be more sociable and holidays improved.

    Management needs seriously revising as 60% are hostile.


  5. "Great team and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Lots of employees who are committed to and believe in the brand make it a great place to work. Nice travel benefits, charity days.

    Cons

    Culture is changing. Not for the better.

    Advice to Management

    Treat committed and loyal employees with the respect and compassion they have earned.


  6. Helpful (2)

    "Depressing to see the result of Management Choices destroy a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Senior Manager in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avios full-time (More than 3 years)

    Pros

    Formally was one of the best teams I have ever worked with
    Receive Avios for Birthday and helping people

    Cons

    Lack of clear vision from management.
    Current senior team are so BA focused the rest of the company is suffering.
    Incapable of delivering a project to timescales, I have known many companies who over promise and under deliver but Avios take it to an art form. The promise is always 3 months but delivery is closer to 3 years.

    Advice to Management

    Understand what made Avios strong in the first place.
    Advice for IAG management - Loyalty is a great tool when done right, but not when you consider your loyalty company a dumping ground for directors who can't make it at BA.


  7. Helpful (3)

    "Mass exodus of a company on its last legs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Manager in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Avios full-time (More than 10 years)

    Pros

    Reasonable salaries for local area
    M&S next door
    Free tea & coffee

    Cons

    The move to Heathrow has forced many very good people to resign. This move is entirely at the whim of the CEO and will deliver no benefit to the company.

    Recruitment is virtually impossible for both Crawley and Heathrow and more thought should go into why this is.

    Advice to Management

    Think. What are you really trying to achieve?

  8. Helpful (3)

    "A very different company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Anonymous Employee in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avios full-time (More than 8 years)

    Pros

    Free shuttle bus from Gatwick Aiport
    Marks and Spencer's close by
    Free tea and Coffee
    Travel benefits after 6 months
    Private Health Care

    Cons

    No direction
    Constant changes
    Rushed decisions made without fully understanding the consequences
    Disconnected leadership team
    Alot of deadwood who have managed to avoid redundancy due to connections within the company
    The company doesnt follow the values.

    Advice to Management

    Leadership team - Try and work together and become more aligned or leave the company.


  9. Helpful (6)

    "Game Over"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avios full-time

    Pros

    Used to be a really good company and well respected.

    Cons

    Has treat people terribly office closed with no/little compensation. I suggest the employees take legal advice as they are forcing redundancy without compensation.

    Advice to Management

    You have done well out of exploiting the people that have worked hard. Hard to believe that the HR functional leadership can look itself in the mirror in the morning - they should be ashamed.


  10. Helpful (8)

    "Zero stars - they don’t deserve such a high score as 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avios (More than 5 years)

    Pros

    Travel perks and there are still some good employees I can’t think of any more prod but had to write 20 words

    Cons

    It is genuinely heartbreaking to see a company that was once so great fall so far -, they just don’t care about the employees any more. Morale is non existent. People are being forced to move from a local job at Gatwick that they have done for many years to a long commute to Heathrow with a tiny compensation if they can’t make the move - there is no support, no career progression, no future. If they offered voluntary redundancy most of head office would apply.

    Advice to Management

    Treat staff the way you would expect to be treated yourself


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