Avios Reviews | Glassdoor

Avios Reviews

Updated January 18, 2019
106 reviews

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2.4
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Andrew Crawley
22 Ratings

Employee Reviews

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Pros
  • "Great work benefits and work/life balance" (in 10 reviews)

  • "Good travel benefits and working environment" (in 17 reviews)

Cons
  • "Too many senior managers just 'talk' a good job" (in 9 reviews)

  • "If your looking for career progression to go up the ladder then it's not the place for you" (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "Interesting company with Toxic Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avios full-time (More than a year)

    Pros

    People are friendly, work life balance is flexible and the company itself has an interesting business model

    Cons

    Big divide between senior management and workforce which results in a toxic and disjointed company. People are not recognised, valued or trusted. Career progression is stagnant. No talent pool or career succession plans in place.

    Advice to Management

    Value your staff for their contribution and develop organisation.


  2. Helpful (1)

    "Change is happening and it's positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Avios full-time (Less than a year)

    Pros

    I recently joined Avios and am glad I made the decision to do so. There is a lot of change happening and it's really positive - from the company's strategic direction to our ways of working to our people strategy. We get to work with some of the world's most iconic brands and help shape the future for them. The opportunity here, for those up to the challenge is enormous.

    Cons

    Dealing with legacy is hard but it will be short term

    Advice to Management

    Keep doing what you're doing

  3. "Exciting opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head of Technology in London, England (UK)
    Current Employee - Head of Technology in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Avios full-time (More than 10 years)

    Pros

    Nice new office environments
    Competitive salary & new bonus scheme
    Strong Travel benefits
    Core of staff who want to learn and grow
    High performing business (very profitable)
    Plenty of opportunities to make a difference
    Reducing amounts of process and bureaucracy
    Increasing amounts of empowerment and autonomy
    Opportunity to work with huge global brands

    Cons

    Elements of legacy staff across all levels still holding on to the past
    Dependency on group for IT services needs to change
    Complex business to understand (as employee and customer!)
    Still part way through a transformation so some organisational elements are poorly set up

    Advice to Management

    Keep the momentum of change that a difficult 2018 provided and don’t fall back in to any slow, old and bureaucratic ways. Cut loose from group IT as they can’t serve what’s Avios needs moving forward and continue to invest in your own people. Embrace the transformation to becoming a digital business fit for the 2020s across ALL areas of the organisation.


  4. Helpful (1)

    "Many changes over the year but direction becoming clear and exciting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Avios part-time (More than 10 years)

    Pros

    Flexible working, great colleagues, development opportunities that I have experienced first hand. Excellent managers, again experienced first hand, who are focused on their team and their wellbeing. Great wellbeing/ objective setting tool and ways of working recently introduced which feels v positive.

    Cons

    Acknowledge the challenges and thank the teams for continuing to focus on the business. Been in a long period of transition which has been challenging for a number of colleagues and things such as location changes over coming months will be hard for many existing staff but underpinning this is a positive direction and clear steer from Leadership Team with great opportunities so with the flexibility the company is embracing and the focus on getting the balance right I'm really confident for the future.

    Advice to Management

    Look after the talent and develop it. Keep the positive focus and embrace new ways of working in a true and honest way (as has started to happen). Be accountable for your decisions and don't be afraid to ask for help - management doesn't come naturally to all.


  5. Helpful (2)

    "Poor and stale members of the contact centre management team. Bullying issues and culture of fear"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Travel perks
    Free onsite parking

    Cons

    Senior managers in Birchwood
    Team managers, face fits promotions
    Never see directors in Birchwood
    Unequal pay amongst peers
    Commission scheme

    Advice to Management

    Be honest with the contact centre about changes and what this means for the future
    Shake up and do something new as opposed to the ‘same old’ with the team managers


  6. "Positive and fun environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Warrington, South East England, England (UK)
    Current Employee - Customer Service in Warrington, South East England, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Avios full-time (More than 3 years)

    Pros

    - Lots of fun
    - Team environment
    - Educationals are back
    - Incentives

    Cons

    - Communication from senior managers

    Advice to Management

    - Need more communication from higher up - there are changes in place for this though.


  7. Helpful (2)

    "Bad hours and conflicting commission targets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent Inbound Calls in Birchwood, Cheshire (UK)
    Former Employee - Sales Agent Inbound Calls in Birchwood, Cheshire (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avios (Less than a year)

    Pros

    It's a relatively positive environment, as sometimes they do 'Just because' days where they bring around dominos, ice-creams or donuts etc.

    Their commission scheme did used to be really good, but they've since capped the commission a lot.

    Cons

    Completely inflexible with regards to days off, being late or being ill. You have to request days off about 2 months in advance to get a weekend as they're booked up months in advance. Also, if you have a family illness or need to leave 10 minutes early it has to be unpaid and logged. There's no leniency whatsoever.

    Some of the managers are lovely but others have an authority complex and feel because they're a manager they can speak to you awfully.

    Because you're on the phones, you're expected to be in 'Ready' mode 90% of the time. If you're on not ready for around 7 minutes, expect to be called out in front of people by a manager. You're not even allowed to go on not ready to make a drink - this is for your breaks only.

    To even unlock any commission, you have to meet a call to book of 1 in 3. But you also have to sell a hotel or car hire with 1 in 4 flight bookings. These targets pretty much contradict themselves, because you end up persuading someone to book a flight themselves online if they won't take a car or hotel because you'll miss your commission.

    The job is sold to you as average £500-700 extra commission a month, which is mainly unattainable.

    Advice to Management

    Don't be so concerned with your own statistics that you sacrifice actually doing your job and helping people.

    Commission targets need seriously improving, considering the salary is so low anyway.

    The hours need to be more sociable and holidays improved.

    Management needs seriously revising as 60% are hostile.

  8. "Great team and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Lots of employees who are committed to and believe in the brand make it a great place to work. Nice travel benefits, charity days.

    Cons

    Culture is changing. Not for the better.

    Advice to Management

    Treat committed and loyal employees with the respect and compassion they have earned.


  9. Helpful (5)

    "Depressing to see the result of Management Choices destroy a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Crawley, West Sussex, South East England, England (UK)
    Former Employee - Senior Manager in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avios full-time (More than 3 years)

    Pros

    Formally was one of the best teams I have ever worked with
    Receive Avios for Birthday and helping people

    Cons

    Lack of clear vision from management.
    Current senior team are so BA focused the rest of the company is suffering.
    Incapable of delivering a project to timescales, I have known many companies who over promise and under deliver but Avios take it to an art form. The promise is always 3 months but delivery is closer to 3 years.

    Advice to Management

    Understand what made Avios strong in the first place.
    Advice for IAG management - Loyalty is a great tool when done right, but not when you consider your loyalty company a dumping ground for directors who can't make it at BA.


  10. Helpful (5)

    "Mass exodus of a company on its last legs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Manager in Crawley, West Sussex, South East England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Avios full-time (More than 10 years)

    Pros

    Reasonable salaries for local area
    M&S next door
    Free tea & coffee

    Cons

    The move to Heathrow has forced many very good people to resign. This move is entirely at the whim of the CEO and will deliver no benefit to the company.

    Recruitment is virtually impossible for both Crawley and Heathrow and more thought should go into why this is.

    Advice to Management

    Think. What are you really trying to achieve?