Avis Budget Group Reviews | Glassdoor

Avis Budget Group Reviews

Updated January 15, 2018
256 reviews

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256 Employee Reviews

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Pros
Cons
  • Work life balance is horrendous (in 46 reviews)

  • Long hours but you'll find you have pride in doing things from the ground up, hard work lay off but you have to put your time kn (in 73 reviews)

More Pros and Cons

  1. Helpful (1)

    "Grateful for the experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Covington, KY
    Former Employee - Operations Manager in Covington, KY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Avis Budget Group (More than 3 years)

    Pros

    The car is a huge perk... the experience prepares you to handle a multitude of difficult situations.

    Cons

    Virtually no support from the company itself. Poorly ran strategically.


  2. Helpful (1)

    "Not that great of a company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - COUNTER SALES
    Former Employee - COUNTER SALES
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avis Budget Group full-time (More than a year)

    Pros

    Cant really think of any.

    Cons

    Avis/Budget ALWAYS takes the customer's side. They demand high sales and have strict rules in place that almost set you up for an argument with the customer. Of course, I dont blame the customer, who will get mad at the policy and take it out on you, the employee. When the 1800 customer service gets wind, you as the employee will get in trouble for backing avis and budget policies.

    Advice to Management

    If you demand stellar sales and customer service, pay better than minimum wage. There is a reason turn over is so high here. Invest in your employees.

  3. "Not a Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Avis Budget Group full-time

    Pros

    You can make a decent amount in commission if you work for it.

    Cons

    Management will become jealous of you make TOO much and will then work to eliminate you.

    Advice to Management

    Learn how to treat each employee equally and allow them to make their money without any ill feelings from you.


  4. Helpful (2)

    "Downward trend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in New York, NY
    Former Employee - Operations Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avis Budget Group full-time (More than a year)

    Pros

    As a manager, you get a new car with gas, insurance and all maintenance included. The people you work with can be great and it's a close-knit environment. You always get 2 days off a week.

    Cons

    Working hours are ridiculous. The expected minimum for a manager is 10hrs per day, but it's usually more than that. You will work every single holiday and weekend as well. If there's a snow storm, you're going to send your employees home, but you will be at the store, even if you have little to no reservations. You do not get competitive pay and if you want to advance, be ready to move across the country.

    Advice to Management

    You can't have any advice for the management when the management values its stock prices more than it values its customers and employees. ABG markets itself as a caring company and it used to be, a decade ago. Today, it only cares about price per share. Customers are treated like crap and managers only exist to be beaten by customers, who are treated like crap by the corporation.


  5. Helpful (2)

    "Airport Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airport Operations Manager
    Current Employee - Airport Operations Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Avis Budget Group full-time

    Pros

    Above average pay
    Company Car
    Good Benefits
    401k Match
    Great operations, sales, and management experience
    Advancement Opportunities

    Cons

    Long hours
    Responsibility without authority
    Frequent staffing issues
    On call 24/7 365

    Advice to Management

    Our top company priorities need to be 1. Getting properly staffed 2. Putting the focus back on customer service as opposed to ancillary sales.


  6. Helpful (2)

    "RSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rental Sales Agent in Sacramento, CA
    Current Employee - Rental Sales Agent in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Avis Budget Group full-time (More than a year)

    Pros

    Ability to make better money with commission. Good benefits. Nice people to work with

    Cons

    Computers and printers that don't work. No air conditioning. Selfish employees. Poor ability to get and calll for cars. Lousy working conditions.

    Advice to Management

    Fix the printers and computers!!!! Staff up properly and scedule enough on weekend's. Stop playing favorites and giving half the staff off on weekend's. Learn how to write a schedule. Listen to your staff.


  7. Helpful (2)

    "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Sales Representative in Omaha, NE
    Current Employee - Customer Service and Sales Representative in Omaha, NE
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Avis Budget Group full-time (More than 3 years)

    Pros

    Hourly plus commission
    Coworkers are like family
    Competitive pay for entry level

    Cons

    High turnover
    Seniority based
    No room to grow within company unless a manager leaves or state relocation
    Lots of micromanagement
    Value and culture of the company has changed significantly and negatively since new CEO

    Advice to Management

    Pay more attention to and show concern for the wellbeing of your employees, especially loyal employees that have been with the company for years.

  8. Helpful (1)

    "Working at the Romper Room"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSR2 in Orlando, FL
    Current Employee - CSR2 in Orlando, FL
    Doesn't Recommend
    Neutral Outlook

    Pros

    Benefits, working with coworkers who have you're back.

    Cons

    Some management does a great job. Sime of them are relatively new and do a good job. Other managers are so hard to get a hold of its like finding Jimi Hoffa. Many times they will not get back to you. Some give vauge answers so they don't have to answer to anything. Some talk down to you. Many don't take anyone seriously. Some think they are so above everyone else . Just because they have a management title. Many regular workers have more work experience and knowledge than some of the people they hire as managers who received their degree in making bubblegum, and have a pretty face. The scheduling is out of control and barely legal. Forget about sleeping.

    Advice to Management

    If you don't have anything nice to say don't say anything at all. Don't take you're personal opinions out on others. Learn to be respectful but neutral. This is not highschool, or social hour it's called work. Need I go on?


  9. Helpful (2)

    "Upper Management is failing this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avis Budget Group part-time (More than 3 years)

    Pros

    For the most part, the employees at the RDU location are smart & hardworking. Everyone has a help each other mentality that is necessary daily. There are several managers that are unbelievably awesome...

    Cons

    Certain days of the week we ALWAYS ran out of cars and are supposed to execute perfect customer service. The managers are in a mindset of "just make it through the shift" which inevitably sets up the entire operation for failure. How does an operation as busy as this one is always run out of cars on Mondays & Tuesdays? This is the main reason that I quit working after several years.

    Advice to Management

    Give your locations appropriate inventory! How do you expect your customers to be satisfied when they have to drive 12 passenger vans because of your mismanagement? Also, why is it pretty much impossible for long-term employees, with college degrees, to move up within the company? Consistenly hiring people from outside of the company demotivates your current employees which leads to a seriously high turnover rate.


  10. Helpful (2)

    "Bigger is not always better...for employees, at least."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Parsippany, NJ
    Current Employee - Director in Parsippany, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Avis Budget Group full-time (More than 10 years)

    Pros

    One of world's largest rental car companies...

    Cons

    Severely lacks focus on employee development


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