Avis Budget Group Reviews | Glassdoor

Avis Budget Group Reviews

Updated April 12, 2017
210 reviews

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Pros
Cons
  • Work-life balance is hardly manageable due to overtimes (in 37 reviews)

  • Airport locations open long hours so new employees work graveyard shifts (in 65 reviews)

More Pros and Cons

  1. "Poor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kansas City, MO
    Former Employee - Customer Service Representative in Kansas City, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Avis Budget Group (More than 3 years)

    Pros

    Good for learning sales, possibly decent hours you just have to fight for it a little. Job teaches you about insurance coverage and it teaches you how to sell to people from around the world. If you don't have the confidence to ask, you don't make the commission. Be confident, however if your not very good they don't fire you, they just need bodies in building to cover shifts.

    Cons

    Poor management, pay sucks. You make .05% of the sales you have. For example 3000$= around 250 for you. Hard to get going if you don't have any experience. Management does try to keep things on there from disputes but it's more for them than for you.

    Advice to Management

    Start caring about your counter agents and your outside worker. They go through hell while you don't care to even pay a good hourly wage off all the money we make you.


  2. "Blah"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, WI
    Former Employee - Anonymous Employee in Chicago, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I like money a lot

    Cons

    Micro managed company. I can't stand it

    Advice to Management

    Communication would be great. Seems like no one knows what'd going on. We tell management this all the time


  3. "Favored vs. Not Favoref"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK
    Doesn't Recommend
    Neutral Outlook

    I worked at Avis Budget Group full-time (More than 5 years)

    Pros

    Benefits are excellent. Pay scale sounds great to start off. Opportunities for advancement are present. Discount on rental cars and moving trucks.

    Cons

    The salary scale is not on par with what you deal with everyday from nonstop angry customers. Integrity is preached but not practiced. When you are favored by management it's a great place to work, but fall from grace and that's the end of your career.

    Advice to Management

    Replace the entire management system at the contact center. Realize that employees have lives outside of work and sometimesp personal life has to trump work life.


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  5. Helpful (1)

    "Eh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hutto, TX
    Current Employee - Anonymous Employee in Hutto, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Avis Budget Group full-time (More than a year)

    Pros

    Always busy, I learn daily.Days go by fast.

    Cons

    Employees refuse direction from management. Even when new managers were brought in. Lack of follow through by management.

    Advice to Management

    Follow through! Hold people accountable. Too many chances doesn't make for good employees


  6. Helpful (3)

    "Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Brooklyn, NY
    Current Employee - Operations Manager in Brooklyn, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Avis Budget Group full-time (More than a year)

    Pros

    Lots to learn. A thorough training program. Free car with free gas.

    Cons

    Company treats managers and customers like garbage. Does not honor its own policies. No work/life balance. 50hr minimum work weeks. Team members encouraged to compete against each other destroying any semblance of a team. Compensation is constantly decreased through loopholes.

    Advice to Management

    Earnings per share get in the way of meeting service expectations and result in loss of customer base. Making up lost revenue by raising rates is a band-aid on a gushing wound. Your most valuable employees are treated the worst.


  7. Helpful (1)

    "Very disappointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rental Sales Agent in New York, NY
    Former Employee - Rental Sales Agent in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Avis Budget Group full-time (More than 3 years)

    Pros

    Diversity you get to meet so many people from different countries and many languages. Time goes by very fast you are always busy.

    Cons

    Most managers are very rude and disrespectful with employees they have favoritism and they are very unprofessional... not all manager are that way but there are a few.

    Advice to Management

    They should be more supportive to their good employees


  8. Helpful (1)

    "Union Shop"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Avis Budget Group full-time (More than 5 years)

    Pros

    Co-workers care about each other, mostly. Busy times make the day fly by. Union Shop for non-management which can come in handy. It is a job.

    Cons

    Management has little appreciation for the people who are keeping the customers coming back. Pressure to upsell and add charges upon return. Low wages. Management does not provide a healthy environment. Sales Agents are favored. Employees are discouraged from bringing problems to their attention.

    Advice to Management

    Be honest and fair. Happy Employees + Happy Customers = $$$$.


  9. Helpful (2)

    "Very bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Riverdale, GA
    Former Employee - Customer Service Representative in Riverdale, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avis Budget Group full-time (More than 8 years)

    Pros

    Excellent coworkers. Every one got along. Excellent team work. Sound pay. Repeat customers were good and pleasant. Airport location is the best.

    Cons

    Very poor leadership. Bad customer service.


  10. Helpful (2)

    "Rental Sales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rental Sales Associate in Austin, TX
    Former Employee - Rental Sales Associate in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Avis Budget Group (More than a year)

    Pros

    Easy money if you know how sales work. Lots of down-time at Airport locations but can sometimes be extremely busy. The airport manager somehow managed to hire people who weren't idiots so that was a huge plus. I managed to make $60k my first year.

    Cons

    The ABG philosophy of hiring managers who are worse at everything the RSA's do is basically universal. Even when outside managers are shuffled around to fast-track some regional manager's favorite into a City Manager or Sales Performance Manager position they manage to pick either bad leaders, have no idea what selling is or even means, or they manage to hire someone who are so self-serving that they forget that without RSA's the entire rentacar industry would go belly up. Seriously. They ask for feedback on issues and then ask you what you think they could do to implement them. I sat through 2 meetings like that with a regional manager and his boss. It was a joke.

    They want their management to be busybodies and provide continuous feedback on sales. Now, you might be thinking this should be in the pros section but you'd be wrong because the managers are a) not qualified to give me feedback because they don't know the first thing about sales b) they follow a list of things and if you get one word wrong you don't pass the observation c) are more preoccupied with the hundreds or reports they're expected to do and could care less about the RSAs d) have a serious agenda against RSA's who make more than them.

    Which leads me to another tangent about their sales training. I already knew how to sell . I learned from some of the best people in the industry on how to sell things. Salesmen can be taught; it's a learned profession. Avis never taught anyone to sell anything. They hinder the sales process by creating a method that just doesn't work because it's about a decade old and isn't congruent with an internet-reservation based business model.

    Other than that, success is on you as the RSA. Just don't let the management get in your way because they're not on your side at all.

    Advice to Management

    Promote internally instead of hiring college graduate to fill manager positions. Offer better benefits to all employees. Start CSR/Non-commissioned staff at a better hourly rate and they might stick around.


  11. Helpful (1)

    "stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Dundee, MI
    Former Employee - Supervisor in Dundee, MI
    Doesn't Recommend
    Neutral Outlook

    I worked at Avis Budget Group (More than 3 years)

    Pros

    flexible can swap shifts. nice uniform provided not bad pay

    Cons

    very busy and stressful in summer sometimes not enough cars for amount of customers booked
    a lot of pressure to meet impossible targets

    Advice to Management

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