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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "good benefit and a lot of hours" (in 182 reviews)
- "Many great people and pays well" (in 172 reviews)
- "Good Commission plus hourly if you out in the effort and know how to sell" (in 70 reviews)
- "Coworkers great and team players." (in 60 reviews)
- "Avis is a long established company with many great employees who believe in the brand and servicing their customers." (in 41 reviews)
- "Management is poor and HR is not really great" (in 193 reviews)
- "Low pay and they leave it to you to earn commission to make real money you can actually pay your bills with." (in 134 reviews)
- "Nearly every single manager or above that I've worked with is horribly incompetent." (in 102 reviews)
- "Long hours but they do tell you that during the interview so barely a con I just had to put one" (in 87 reviews)
- "low salary and not much fun." (in 82 reviews)
Ratings by Demographics
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Found 271 of over 4K reviews
Updated Sep 20, 2023
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Reviews about "commission"Return to all Reviews
- 2.0May 4, 2016Anonymous EmployeeFormer Employee, more than 1 year
The commission can be great combined with your regular pay... Office setting and sometimes pretty laid back
The amount of hypocrisy there is laughable. We are told to be professional but our manager would have their buddies in the back and it made our office look ghetto. Don't ask for a change in schedule you'll get chewed out. And if you're the last one hired you gotta work the nights
- 5.0Apr 8, 2014Rental Sales AgentCurrent Employee, less than 1 yearArlington, VA
I came into this company not really knowing what to expect. I had years of customer service experience under my belt, both in retail and food service but I had no idea that working for Avis Budget Group would be this great! Although I am still in training, which is very thorough, even the instructors genuinely seem like they want me to succeed in this company. My coworkers and management are amazing and are always willing to help me figure my way through my new surroundings. The pay is just okay but there is plenty of commission opportunities. I chose to work for Avis Budget Group because I see that there is room for advancement for those who work hard and this company knows how to take care of their employees which in turn makes me more than willing to do my best to work hard for them! I'm 100% sure I will remain with this company for a while.
I really don't have any cons. The pay could be better but like I said there is plenty of commission opportunities. Also you don't keep the same schedule. You may work 9-5 for a few months but then it'll change to 4-11 for the next few and so on...
- 1.0Mar 19, 2015Anonymous EmployeeFormer Employee, less than 1 year
Work hours can be a plus and some of the employees are fun to work with.
Management fails in almost every aspect of their duty, Currently they have mandatory overtime for new hires because they can't keep anyone at the RSA position. We are staffed at about 40% of what they recommend we have as RSA's. Your pay is only $10 an hour and you are lucky if you get $300 commission taxed at %40 each month.1
- 1.0Sep 3, 2018Car Rental AgentFormer Employee, less than 1 yearAustin, TX
A couple good coworkers
Everything. Drug and Alcohol Testing was clearly written by someone with zero knowledge of how long it takes for substances to pass through the human body, and had a clause in it which condones drunk driving if you, as an employee, participate in a work function that serves alcoholic beverages. My hiring manager failed to do his job and just went on vacation after hiring me, didn’t advise me that he’d be on vacation and then I was passed around to people who didn’t have a single care about my would-be success with the company. Actually, the people I told about what happened laughed about it and saw it as a joke. There are 10 managers in one single department to 4 workers. That says a lot. Low pay and they leave it to you to earn commission to make real money you can actually pay your bills with. No one could explain to me how the commission levels work, to boot. Avis/Budget have zero employee retainment and the turnover is tremendous. I was advised that the company got rid of long term employees who were actually earning a living wage, gave them a severance package, and the company started hiring new people to replace them at a lower dollar amount an hour. Which is where I came in.
- 2.0Sep 14, 2014Customer Service RepresentativeCurrent Employee, more than 10 years
Starting pay is good... usually 11.50 and then plus commission if you are a rental sales agent The 'down' months where we are not too busy and get paid to just be there sometimes
MANAGEMENT COMMUNICATION Summer and being oversold on cars..... EVERY DAY!
- 1.0Sep 19, 2013Agency OperatorCurrent Contractor, more than 3 yearsKnoxville, TN
None really. Commission is a flat rate 12% on all rentals which is really chump change. The only way to run this business is to do it yourself with no life which is practically impossible.
Management goes into hiding anytime you need cars or customer service issues. They work you like your a full time salaried employee w/benefits. However in reality the only way you earn a living is renting cars not mowing the yard or stocking their equipment.4
- 1.0Feb 19, 2015Rental Sales AgentFormer Employee, more than 5 yearsChicago, IL
If your lucky to get a job at a high volume airport with lots of international customers you can make good commission.
You are expected to follow a script that is so robotic but yet told to make it your own. How is that possible when I have to say at least 2 of 4 words: comfort, convenience, enjoyment or piece of mind when giving a feature of each car I recommend. Basically your provided a script to cover Avis butt in case of law suit and successful agents use their own sales tactics. Lying wasn't uncommon and management at ohare didn't care as long as sales quotes were met. If it wasn't the sales agent adding something to your bill (yes they get 5%-20%) commission on upgrades, insurance and ancillary products, Avis may hit you with a $1000 drop fee, $13.99 gas charge of you don't have gas reciept, or damage claims because we do rent damaged cars, cars well beyond maintance requirements, and known sated recalls. The commission structure is bad in that if you have 1 customer rent for 30 days and take no additional services and your next customer has a 3 day rental and takes everything you would not make a dime because commission is based on revenue divided by rental days. So if the customer looks cheap or going to say awhile suddenly every agent has to use the bathroom. Union job so there is no insentive to be helpful and no promotions to management because they would rather hire fresh college grads they can pay 35,000 and work 60hrs a week. If you have to have a job in rental car and want to move up and have solid training look at enterprise. Same shady sales tactics to get to next level but at least that next level exists.2
- 3.0Jul 22, 2015Rental Sales AgentCurrent Employee, more than 3 years
Great benefits, accrued personal days, vacation time, and sick time. You get paid commission based on percentage of penetration and you can make great commission checks each month.
No control over your product for sales, fleet managers routinely run a very tight fleet which constrains your ability to make you sales goals. Sales can be great depending on your customer base and location but if they don't want to buy your extras, you're screwed. The reservation call center is overseas and you clearly get the feeling that they are paid based on booking reservations, they miscommunicate the type of vehicle, the costs of additional services, rental policies, and at the end of the day the counter sales agent is left to deal with it all
- 4.0Oct 25, 2013Rental AgentCurrent Employee, more than 1 yearPortland, OR
Decent commission once you figure everything out. Pretty good benefits and paid time off allowances. Get to see and use lots of interesting vehicles.
Varying schedule at beginning of employment. Some months you don't make as good of a commission as others. Your commission can be affected by things you cannot control like how many cars are available.