Avon Products Reviews | Glassdoor

Avon Products Reviews

Updated May 3, 2017
176 reviews

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176 Employee Reviews

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Pros
  • I worked at Avon before the restructuring and really enjoyed the talent and work life balance (in 82 reviews)

  • Get to work from home with some of the most amazing people ever (in 39 reviews)

Cons
  • Work life balance is non existent and not being able to be with the reps is ludacris (in 51 reviews)

  • The message from upper management gets blurred when it comes to the downlines (in 55 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not so good!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice atmosphere, very clean buidling.

    Cons

    The people were not nice at all, no work life balance. I worked weekends and nights and no one cares. Management, who is that? You never see them. No startegic plan for anything. Expect you to just know your job without information or training.

    Advice to Management

    Teach and develop your staff


  2. "Independent Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Independent Representative in Vancouver, WA
    Former Freelancer - Independent Representative in Vancouver, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Avon Products (More than a year)

    Pros

    I owned my own business

    Cons

    The company's quote "You may be in business for yourself but never by yourself. Not true.

    Advice to Management

    Be around to help supervise new Reps and assist in whatever way necessary.


  3. "This company is a mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Sales Manager in Dallas, TX
    Former Employee - District Sales Manager in Dallas, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Avon Products full-time (More than a year)

    Pros

    Company car and cell allowance

    Cons

    They make too many changes all the time. The district managers are always going to out of town meetings but you're still expected to meet goals.

    Advice to Management

    Stop changes every other day


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  5. Helpful (3)

    "District Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Sales Manager in Seattle, WA
    Former Employee - District Sales Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Company car, flexible hours, wonderful co-workers.

    Cons

    Management shifted focus in 2012 and the company has gone downhill ever since (probably even longer, but it seems the most drastic changes happened around that time). NO work/life balance, extreme pressure to deliver numbers. Avon does not solicit feedback from DSMs on ways the company could improve. Upper management is positioning themselves so they don't get laid off. They don't care about the front line staff (DSMs), just the bottom line and their own pocketbooks.

    Advice to Management

    Listen to DSMs. Get back to teaching Representatives how to sell. We are a SALES company, not a leadership company. Put less emphasis on leadership programs and more on product knowledge and training. Respect DSMs with the fact that they have families, that we are not robots and we don't and aren't available 24/7.


  6. Helpful (5)

    "Just waiting for it to Crumble or be Bought Out!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in Dallas, TX
    Current Employee - District Sales Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Avon Products full-time (More than 5 years)

    Pros

    Great benefits, Flexible hours, Company car, gas card.

    Cons

    Flexible hours yes, but then you have to make it up some time in the evening or else you fall soooo behind. No chance for advancement. It's a "who you know" kind of company! Work 50-60+ hours a week!
    Corporate doesn't listen to the District and Division managers on what is going on in the field. Once again Avon is relying too much on the Ind Leadership Reps to do all the work and yet again it will fall on the DSM laps because Leaders don't do what Avon wants them to do. Division mgrs position is a joke! They only have a meeting with their DSM's once a month and maybe attend a quarterly division rally. All other times they are no where to be found. There's too many chiefs in this company!

    Advice to Management

    Start paying attention to your top sellers. Have more incentives for them. This is a SALES company first then a MLM!


  7. Helpful (2)

    "I can't afford to keep selling Avon!"

    Star Star Star Star Star
    • Culture & Values
    Current Employee - Anonymous Employee in Sacramento, CA
    Current Employee - Anonymous Employee in Sacramento, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Avon Products part-time (More than 5 years)

    Pros

    Flexibility, some good inexpensive products

    Cons

    This review does not reveal trade secrets or other confidential, internal company information. All of this information is available if you contact Avon directly to become a representative. Since Avon has a minimum order threshold of $50 in order for it's representatives to make a commission (20%), representatives will often not make any money on an order. And also since Avon changed to a flat shipping fee but only allows you to charge the customer $.75, you would have to have at least 7 people order to make up for the difference. This means if 2 people ordered $25, the rep would have a total order of $50 and would make $10. However, since we can't charge more than $.75 to the customer for shipping, the representative actually only earns $5.50. Now, if only one person person ordered and the total order was $25, the representative would not only not make any money, but would LOSE $5.25. How in the world is this fair??? When Avon's customer service was contacted regarding this situation, they adamantly refused to work with me. They've now lost a representative. I can't afford to keep losing money.

    Advice to Management

    change the $50 minimum requirement, or if a rep puts in an order over $50 and some of the items are no longer available, let them keep their 20% earned on what was available


  8. "All employees stretched thin"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - North America Marketing in New York, NY
    Former Employee - North America Marketing in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great people
    Competitive compensation (better than most in the industry)

    Cons

    Lay-offs almost every six months, remaining employees expected to pick up workload of those who left
    Little to no training for new hires
    Extremely Hierarchical/Political environment

    Advice to Management

    Reward the employees who stuck it out and continued to perform through the structural changes
    Only ask employees to do work that adds value - all teams are staffed thin. No one has time to spend on projects that will lead nowhere.


  9. Helpful (2)

    "Only a matter of time this company will be a thing of the past."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Art Director in New York, NY
    Former Employee - Art Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avon Products full-time (More than 3 years)

    Pros

    Friendly and down to earth employees for the most part. Offices are new and environmentally friendly.

    Cons

    The senior management in NYC seems to be incredibly out of touch with the current trends in fashion, beauty and technology leading the company down a path of irrelevance and eventual failure. Marketing department is the worst, hard to understand, with vague goals and directionless briefs. There is often "too many cooks in the kitchen" during the decision making process, the decisions seem to be fear-based and do not come from a logical or informed place. Often, we are expected to make "caviar" on a "pizza" budget. Employees are "encouraged" to "speak up" but when they do, they are punished for any feedback that isn't in line with upper management's existing rhetoric. Don't expect to get promoted or rewarded for your hard work, any promises will be empty. With all the mass layoffs in the recent years, it's only a matter of time this company will be a thing of the past.

    Advice to Management

    AVON needs to come up with a strong brand strategy and stick with it in full confidence, even if profits go down a little in the short term, think for the long term! Being directionless and making fear-based decisions will not keep the company going for long. Be a style leader, not a brand that just jumps on the tail end of trends. You can't make everyone happy so why are you trying so hard to dilute the brand?


  10. Helpful (2)

    "Great Company Gone Really Bad Due to Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Brand Manager in New York, NY
    Former Employee - Senior Brand Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avon Products full-time (More than 5 years)

    Pros

    It used to be a wonderful company. Terrific products and great people.

    Cons

    Neglect of the US business by senior management. Imported leadership from Brazil and UK that had no understanding of the US business and how to turn it around. New CEO was not a beauty insider and had no knowledge of direct selling business.

    Advice to Management

    Bring back some of the previous homegrown company leadership to kick start the turn around.


  11. Helpful (5)

    "Troubled Company, Choose Wisely"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in New York, NY
    Former Employee - Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avon Products full-time (More than 5 years)

    Pros

    A company with a 125+ history, Avon is still a very respected brand name in many parts of the world, particularly in developing markets such as Brazil, Philippines and Russia. When you join Avon, you are part of a global company, albeit one that is in turmoil to figure out whether it will still be around as a brand name in five years. Perks are typical of an standard CPG company, work hours are reasonable for most roles, and given the challenges the company is facing, they are having to pay well to attract the right talent.

    Cons

    Avon is really struggling to figure out how to be relevant in today's business world. This translates to a number of challenges for the employee. Your role and responsibilities are only good until the next management consulting company is able to convince the Executive team about the next restructuring that is going to make all the difference. The work culture is rapidly evolving as old management is being replaced by new, so be ready for some seat-of-the-pants leadership.

    Advice to Management

    The biggest issue at the Executive Management team level is that the CEO and her direct reports don't really have a convincing turnaround plan. The stock price reflects the lack of confidence in the company. Because so much of the senior leadership is new, there is constant "deja vu" feeling on all turnaround efforts - this has been tried before and it did not work, so why will it work now. Bottom line, the company needs to go private, restructure so that it is a developing market focused company, re-craft it's product portfolio to be more focused and relevant to its most successful markets (which is not the US or UK!) and then re-emerge as a more relevant player. Direct selling is still relevant in many developing markets, provided the earning proposition is viable.


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