49% would recommend to a friend
(292 total reviews)
55% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "People are friendly and willing to help" (in 27 reviews)
- "Axxess has a great culture and they really care about their employee" (in 15 reviews)
- "Good work environment and I liked it" (in 10 reviews)
- "Everyone is extremely professional and friendly, they make you feel very welcomed." (in 9 reviews)
- "Flex hours add to an awesome work/life balance." (in 8 reviews)
- "Management is completely clueless on the product it's almost laughable." (in 11 reviews)
- "The department was EXTREMELY micromanaged, every person working in this department was more than over qualified for the role, and the upper management made it clear that they had no idea what they were doing, which made everything so inefficient and they let their mistakes fall on the backs of their employees." (in 10 reviews)
- "The CEO is absolutely egotistical ." (in 8 reviews)
- "It's a good book with some excellent ideas for improving engagement, leadership, and overall positivity in the workplace." (in 8 reviews)
- "Very underpaid and no annual raises, very high turnover rate." (in 8 reviews)
Ratings by Demographics
This rating reflects the overall rating of Axxess and is not affected by filters.
Found 292 of over 312 reviews
Updated Nov 29, 2023
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- 3.0Oct 13, 2023Marketing SpecialistFormer Employee
- I love the fully remote option as I’m able to get my work done without wasting time commuting. - Co workers are wonderful and always willing to help. - Pto Is okay.
- No yearly raises, how can they continue to justify this when our economy is so bad? We are not receiving cost of living raises with our yearly reviews! We have to “request” them. They claim it’s merit and work based, if we don’t deserve to be there based on our work and merits I’m sure we wouldn’t. So why are they using that as an excuse to grant raises. Or moving to a different team? So if we love our current position we’re forced to leave to get a smaller raise? - No carryover of PTO or PTO Payout - Health insurance is okay. - EVERY Morning meeting is company of owners over and over and over again . Expect us to be excited about the same book review.8
- 2.0Jul 12, 2023Anonymous EmployeeFormer Employee, more than 3 years
Support from team members. Axxess Academy- they have a wonderful too weak orientation for all their new hires. It’s excellent.
You will never get a raise. They believe in growth/career ladders when you will get a pay raise which I hear is nominal. In this day and age it is unheard of. I have NEVER worked somewhere where there were no raises. You will receive no praise. Oh yes they have an app you can praise people but you managers will never give you a pay on the back. More criticism than praise TOO MANY MEETINGS!! Theee is a company wide meeting twice a week where most of the time they present their bible A company of owners. The book is great but they talk the talk and don’t walk the walk. If you are supposed to have an 8 hour day and a meeting every morning and lunch you have 6 hours to get 10 hours of work done. Unrealistic. No work life balance. They pile more and more work on you above your assigned role. Here is no way to get it all done without working nights and weekends. They talk about they have no silos and we are a team oh please! So many silos. No communication between teams except maybe on a meeting. The only thing that kept me going was my team members or I would have left long ago.9
- 1.0Nov 27, 2023Product OwnerFormer Employee, more than 3 years
Most of the pro's are from people who have not been at the company long enough to see the company for who they really are. You will meet team mates from across the globe virtually (if not expected to travel to a sister company's office in another country). If you like to be available for work all of the time & do not want to have a personal life, this company is for you. If you enjoy traveling at a moments notice & can drop any and everything to do it you might enjoy that aspect. Ping pong, pool tables, video games, free beverages (alcohol after 5 pm), lots of free meals in office.
It is a toxic environment. Very dysfunctional. The interview process is long and drawn out. You will be expected to provide your projected salary during initial interview with recruiter. Do your homework because they DO NOT negotiate salaries. You will have multiple group interviews including leaders who you will never report to. This is to see if you are a fit for their culture. PTO is abundant. You get 21 days including your birthday & a day for community service. However you are guilted when you come back as to the amount of work when you come back from PTO. It is almost impossible to take off of work due to the high demand of unrealistic expectations from leadership for last minute changes that happen all the time. Insurance is affordable if you are a single person. If you have a child and/or spouse it is very expensive. You are required to do their crash course of Axxess Academy which takes up 2 weeks & taught by HR. You will be required to pass a final exam. If you don't make an 80 or higher you will have to retake it until you pass. As a condition of employment you are required to take what feels like endless certifications on every app the company creates. Even if your job does not use any of the apps, you are required to have 100% knowledge of every app. You will not have enough time during your work day to complete the certifications. They primarily pay salary versus by the hour or contract. They do not pay overtime. Most of your certifications are expected to be done on your own time (they give 90 days) and you will not get paid for completion. It takes many hours & lots of personal time lost. No work life balance. Work life balance here means you give up your life to work. Work is rewarded with more work and not a lot of appreciation. Management is not involved and disengaged to what is really going on amongst teams. It is strongly encouraged to have outlook & teams on your phone so you can be connected everywhere at any time of day. This can be used positively however, it is not encouraging to disconnect & have a personal life. The view that "everyone is welcome" is not true. If you are not a yes person you will be looked down upon. Last minute changes are frequent & if the CEO or someone in the executive or C suites want a change, you will be expected to make it in an unrealistic time frame, & quite often the night before or at a moments notice. The CEO will throw a fit if you do not make the last minute change and work on late night projects to get the job done. Don't be surprised if it is on the weekend and/or while you are on PTO. They encourage people to take time off from work but in reality expect people to be available 24/7. Drama, backstabbing, & gossiping behavior is common amongst multiple teams. Meetings are endless & take up most of your day. You are then asked by upper management why the project or tasks are not completed. The CEO expects everyone in the company to have an "ownership mentality." It is unrealistic to the degree in which it is expected. I overheard a conversation between the CEO & an executive. The CEO asked the exec what their plans were the night before. They told them they were relaxing. The CEO poked fun at the exec about them not working all hours of the night. The CEO laughed & said they were busy working on gaining new business deals at 1am & that exec should have been working too. HR does NOT care about their employees even though they will tell you otherwise. Never go to them with a problem as nothing will be done about it & used against you. I saw it happen multiple times. There were some people who care but generally speaking, they do not care, hate being around other people, & just dealing with people in general which is a huge part of their job. Yes executives will tell you hello & memorize names but that is the extent to which they will ever have a conversation with you. It is for show & they don't care about anything but the bottom line. Don't try to engage in a conversation with the owners other than a polite hello because they will be quick to dismiss you other than "fluff conversation." You will be asked to leave only good reviews on Glassdoor. It is pushed at every company meeting daily. You will spend a majority of your day in meetings. Company wide meetings primarily revolve around the company culture. (Don't forget the multiple team meetings daily too.) It is preached daily but ALMOST NEVER PRACTICED by most people in leadership. The leaders demonstrate this by action. They do not follow through with what the culture is being preached. They know what to say to keep their jobs & fit in with culture. It is a woke company. I won't go into detail but if you do not want to hear or have that agenda shoved in your face daily, don't apply here. You can have any religious view you want but forget it if it is Christian based. It is discouraged. Yes people get promoted, but you are forced to take promotions or basically leave the company. You do not have the option of turning it down if you enjoy your current position. Promotions have been forced upon people from one team to a completely different team without giving the employee a choice if you want to stay employed. If you are in management, you are required to have a passport. Forget if you have a family or want to have a life at all. Travel is last minute many times (depending on the position). It can be to another state or another country as the company is growing at a fast rate. The company does not pay employees fairly and raises are not common. If you expect to have any sort of life and are not a workaholic do not apply here. More work is piled on the employees who stay when other people leave the company. They brag about not having had any layoffs. It is because they have a high turnover rate. Most people eventually quit or stay until they get fired. Yes you will learn a lot which is a huge plus. Yes you will have access to amazing resources. But the environment comes at a cost. They primarily hire people whom they believe are over achievers. If you do not fit that type do not apply! Culture is huge at this company. They care more about "looks" than solving a toxic work environment. I wish I had reached out to former employees before hired to find out the truth about the culture of this company. I wish someone had told me the truth about Axxess before I was hired! They brag about every opinion is welcome at the table but in reality they make the movie Idiocracy look normal.6
- 3.0Nov 13, 2023Anonymous EmployeeCurrent Employee
- Depending on what department you’re in, the smaller team-specific culture might be pretty good. - Good working from home and hybrid working options. - They are understanding to family life and most supervisors are accommodating to those needs. - They do encourage employees to move around in the company to find a better fit if desired and attempt to teach new skills if showing a desire to learn. - Decent PTO policy (21 days) but no carryover if not used and no cash out options, even when resigning.
- They might start your pay off as decent, but truly NEVER expect a raise. There are no annual, cost of living, or performance raises to speak of. They structure so that the only way of getting any kind of raise is by a promotion but I’ve heard those are minimal at best. The insurance premiums went up decently last year and the company absorbed none of it, so I make less every year technically during my time there. Everyone tiptoes around the pay discussion and if any brave soul brings it up in a company meeting, HR tells you to “talk to your supervisor if you believe your pay is unfair.” - Cult like obsession with Daren Martin’s “Company of Owners.” They review the book every month in multiple separate company wide meetings over and over again. So many salary hours wasted on what could be a bi-yearly refresher on the book if they cared so much about it. Pointless all company or team meetings all week long. - The culture they speak of is virtually non-existent. They speak constantly of SLAM (their mantra for making more money) and continually ask to do more with less with no financial reimbursement. All the while having lavish conferences and selling themselves up the best they can. They also talk about layered leadership but that doesn’t include promotions and raises, it means doing more work for the sake of it. - They have lost such good talent by not offering to retain employees or pay them what they deserve. They are not replacing these positions and it’s showing on their product and support side. Also they say they’re doing no layoffs but over 30 employees randomly disappeared near the holidays last year. The entire company took notice and no one feels like their job is secure. There is talk about no performance improvement plans either if you’re not fitting their bill, but instead just firing people with no notice.3
- 1.0Nov 29, 2023Software EngineerFormer Employee, more than 3 years
great healthcare software, remote work
no raises of any kind even living! your going backwards while yur here.
- 1.0Sep 7, 2023Client ExperienceFormer Employee, more than 1 year
-some very nice people trying to do good work -overall good products with lots of potential (if customer experience was better) -ok starting pay (don't expect a raise or actual fair bonus)
I will let the facts speak for themselves about Axxess laying off a large number of people at the end of 2022. Here are some of the facts: 1) They asked leadership to "rate" employees without any real structure or guidance. If an employee was rated low, then they were let go under the guise of "restructuring." I witnessed this being used by many of the executive leadership poorly in ways it would be hard to share anonymously here. Many of the people fired were targeted for toxic political / selfish agendas. 2) This happened after John Olajide (president) said a few days before "we aren't laying anyone off this year" at a company wide meeting. 3) Layoffs were the week before Christmas. 4) Axxess offered no severance packages or assistance. One employee had been with the company over 5 years. 5) Axxess has a policy to not pay out PTO. 6) unrelated but major con - don't expect a raise. They just don't do it. There is more but the above facts speak for themselves. They are not practicing what they preach and much of what is on social media / marketed is not the truth of this company. Do better Axxess. The way employees are treated both when you enter, during, and when you part ways matters. One last thing - other reviews mention it and I want to confirm. They ask all new employees to go on Glassdoor to leave positive reviews. It is weird and they make a point of asking a lot during onboarding. I'll let the reader think about that in regards to Axxess' rating....9
- 2.0Sep 12, 2023Anonymous EmployeeFormer Employee, more than 5 years
Best products in the industry
Poor benefits health insurance expensive, no pay raise cosy of living EVER all we hear is cut costs but sales teams seen spending at lavish meetings! Company is growing at expense of employees who are never reconginzed or feel valued, no future long term.3
- 1.0Oct 11, 2023Software EngineerCurrent Employee, more than 3 yearsTexas City, TX
Only good as a side hustle
very low pay they believe you dont deserve to get paid no career growth at all you will be stuck in the same position and salary for the next 6years
- 2.0Jul 17, 2023Anonymous EmployeeFormer Employee
The people and ability to work from home
They talk the talk but don't walk the walk. Some upper managers can not be trusted. They act like they care about their employees but they really don't.3
Axxess Reviews FAQs
Axxess has an overall rating of 3.2 out of 5, based on over 312 reviews left anonymously by employees. 49% of employees would recommend working at Axxess to a friend and 50% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.
49% of Axxess employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Axxess 3.5 out of 5 for work life balance, 3.0 for culture and values and 3.4 for career opportunities.