B&Q Reviews | Glassdoor

B&Q Reviews

Updated February 21, 2017
389 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Approve of CEO
B&Q CEO Michael Loeve
Michael Loeve
55 Ratings

389 Employee Reviews

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Pros
  • The staff discount of 20% is a generous amount which is also an added pro for working for B&Q (in 36 reviews)

  • Good pay easy to get too and from (in 23 reviews)

Cons
  • There aren't any downsides to working at B&Q as far as i am aware (in 36 reviews)

  • Work/life balance can be thrown a little, especially with regards to weekend working patterns (in 10 reviews)

More Pros and Cons

  1. "Great starting point for a "REAL JOB""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Showrooms Customer Adviser
    Former Employee - Showrooms Customer Adviser
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at B&Q part-time (Less than a year)

    Pros

    It's simple to apply, it treats even low level employees with quite a bit of respect. I was able to learn anything i wanted to about the store our systems and sales skills in general, working there for just a few mouth's opened TONS of doors for me to do other things.

    Cons

    Pay was pretty poor, don't let it become who you are. My personal manger was very hands off I felt he wasn't very productive in general and was much more worried about his future then the stores.


  2. Helpful (1)

    "Good for people only needing low hour work that don't expect anything out of it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Wales, WI
    Current Employee - Customer Advisor in Wales, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at B&Q part-time (More than 3 years)

    Pros

    Close team that works well together and helps each other out.

    OK pay if the level system is used in your store (More experienced = hire pay but this is hardly used in any store)

    Busy workload so you always have something to do.

    From other staff I know that it is quite a flexible place to work for parents and students with most colleagues willing to swap shift to help if they can.

    Cons

    Zero career aspects for most people. It isn't about what you know but how much you suck up to management.

    No full time contracts and hours go to the friends of managers instead of hard workers that get the job done.

    No feedback from management on how to improve or on tasks that need doing.

    Too many decisions made by people from high up with no clue of how a store actually works.

    Advice to Management

    From my experience in a revamped store, zero guidance and leadership isn't the way a store should be run. Helping your staff and thanking them daily would go a long way to improve the morale and happiness of all colleagues which would in turn make them more satisfied working for this company and for you. The main problem I have come across is the lack of communication between management and their staff which just leaves people confused on where they stand.


  3. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Drop Ship Vendor Clerk in Burton upon Trent, England (UK)
    Former Employee - Drop Ship Vendor Clerk in Burton upon Trent, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Excellent colleagues, good working environment.

    Cons

    Location, cold working place, toilet always shut.

    Advice to Management

    No advice necessary, management were good.


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  5. "Part-time job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at B&Q part-time

    Pros

    -Good student part-time job.
    -flexible working hours.
    -Good hourly rate for retail.
    -Overtime available.
    -20% staff discount.
    -Friendly staff

    Cons

    -At times underemployed which increased the workload and resulted in unhappy customers
    -Company processes change too often

    Advice to Management

    -Invest in new technology/ new website.
    -Establish a training scheme for new recruits.
    -Invest in existing B&Q staff for senior roles, too much time spent training managers and getting them up to date with processes.


  6. Helpful (1)

    "Hardware Customer Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Swansea, Wales (UK)
    Former Employee - Customer Advisor in Swansea, Wales (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - Flexible
    - Interesting, learned many new skills

    Cons

    - some heavy lifting on the hardware/gardening dept.


  7. "great place to work"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    - could choose the hours you want to work
    - praised for good work
    - plenty overtime
    - great pay

    Cons

    -no staff discount until you've worked for over 3 months


  8. "Customer Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at B&Q full-time

    Pros

    Working at B&Q can be rewarding when you see customers go away with the products they need for their project. Customers return with their photos to show what they have achieved.

    Cons

    Sometimes it can be quite demanding. also the staff need to be recognised a bit more to keep them engaged.

    Advice to Management

    Even though there is a monthly bonus scheme which can be reached. Some stores don't recognise staff within them.


  9. Helpful (1)

    "Deputy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deputy Manager in Edinburgh, Scotland (UK)
    Current Employee - Deputy Manager in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Oppertunity to grow
    Work varied with lots of chances to think on your feet. Working with a passionate and committed team

    Cons

    Hours can be long if you do not manage yourself properly. Company obsessive with H&S in some areas. Working with the public.. .


  10. "Service Customer Adviser - Checkouts (Front end)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good atmosphere. 20% Discount. Career progression.Training.

    Cons

    Poor pay. Bad hours. Gender inequality.

    Advice to Management

    More Incentives for staff.


  11. Helpful (1)

    "Company review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Greenwich, England (UK)
    Current Employee - Customer Service Advisor in Greenwich, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at B&Q full-time (More than a year)

    Pros

    Its a fun place to work in

    Cons

    It takes up your personal life

    Advice to Management

    They should pay higher premium salary



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