B&Q Reviews | Glassdoor

B&Q Reviews

Updated November 22, 2017
519 reviews

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3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
B&Q CEO Christian Mazauric
Christian Mazauric
33 Ratings

519 Employee Reviews

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Pros
  • The staff discount of 20% is a generous amount which is also an added pro for working for B&Q (in 50 reviews)

  • Good pay lots of knowledge gained wonderful management (in 31 reviews)

Cons
  • Not enough people know about the great variety of rewards and benefits that B&Q offer (in 49 reviews)

  • could do more to improve work / life balance (in 14 reviews)

More Pros and Cons

  1. "Great starting point for a "REAL JOB""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Showrooms Customer Adviser
    Former Employee - Showrooms Customer Adviser
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at B&Q part-time (Less than a year)

    Pros

    It's simple to apply, it treats even low level employees with quite a bit of respect. I was able to learn anything i wanted to about the store our systems and sales skills in general, working there for just a few mouth's opened TONS of doors for me to do other things.

    Cons

    Pay was pretty poor, don't let it become who you are. My personal manger was very hands off I felt he wasn't very productive in general and was much more worried about his future then the stores.


  2. Helpful (2)

    "Good for people only needing low hour work that don't expect anything out of it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Wales, WI
    Current Employee - Customer Advisor in Wales, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at B&Q part-time (More than 3 years)

    Pros

    Close team that works well together and helps each other out.

    OK pay if the level system is used in your store (More experienced = hire pay but this is hardly used in any store)

    Busy workload so you always have something to do.

    From other staff I know that it is quite a flexible place to work for parents and students with most colleagues willing to swap shift to help if they can.

    Cons

    Zero career aspects for most people. It isn't about what you know but how much you suck up to management.

    No full time contracts and hours go to the friends of managers instead of hard workers that get the job done.

    No feedback from management on how to improve or on tasks that need doing.

    Too many decisions made by people from high up with no clue of how a store actually works.

    Advice to Management

    From my experience in a revamped store, zero guidance and leadership isn't the way a store should be run. Helping your staff and thanking them daily would go a long way to improve the morale and happiness of all colleagues which would in turn make them more satisfied working for this company and for you. The main problem I have come across is the lack of communication between management and their staff which just leaves people confused on where they stand.

  3. "Great company to work for and good pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Milton Keynes, England (UK)
    Current Employee - Customer Service Advisor in Milton Keynes, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at B&Q part-time (More than 5 years)

    Pros

    Good pay, colleagues, shifts flexible

    Cons

    Slow to implement changes at times

    Advice to Management

    Management is mostly good


  4. "Grand starter job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)

    I worked at B&Q part-time (More than 5 years)

    Pros

    Nice people, good opportunity to change job roles

    Cons

    Never replaced staff when people left


  5. "Good for student part time work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Customer Assistant in Penrith, England (UK)
    Former Employee - Seasonal Customer Assistant in Penrith, England (UK)

    I worked at B&Q part-time (More than a year)

    Pros

    Friendly store, both customers and staff
    Plenty of training
    Good for part time work being a student

    Cons

    Work was often very repetitive


  6. "Customer Advisor Role"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at B&Q part-time

    Pros

    Friendly atmosphere on the shop floor

    Cons

    Have to work long shifts


  7. "Enjoy working for B&Q"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design/Sales Consultant in Douglas (Man, Isle of)
    Current Employee - Design/Sales Consultant in Douglas (Man, Isle of)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at B&Q part-time (More than 10 years)

    Pros

    Good Company Values
    invested in training and development of colleagues
    always looking to improve working environment as a business
    staff discount
    job security

    Cons

    could do more to improve work / life balance
    weekend shifts are too rigid

    Advice to Management

    dependant on good store manager ( experiences vary from store to store )
    listen to your staff and you will get better results .
    managers can work too many hours and then become less effective .

    B&Q Response

    Nov 21, 2017

    Thank you for taking the time to write a review. We want every colleague to have a great experience with us. Please discuss your concerns around work/life balance with your line manager or HR... More

  8. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Milton Keynes, England (UK)
    Current Employee - Customer Service Advisor in Milton Keynes, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at B&Q full-time (Less than a year)

    Pros

    Very team orientated
    Great pay
    Decent staff room

    Cons

    Very few hardworking managers

    Slow business progression

    Advice to Management

    Instead of giving out simple tasks that you could easily do, do them yourself. It saves everyone a lot of time and hassle.

    B&Q Response

    Nov 21, 2017

    Thank you for taking the time to write a review. Development is important to us, please discuss your thoughts on progression with your manager or HR contact.


  9. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in London, England (UK)
    Current Employee - Analyst in London, England (UK)

    I have been working at B&Q (Less than a year)

    Pros

    Fab job very much enjoyed it

    Cons

    Nothing to comment on this really

    B&Q Response

    Nov 21, 2017

    Thanks for taking the time to write a review. It's great to hear you're enjoying your time with us!


  10. "First job lots of learning"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at B&Q part-time

    Pros

    great people
    real responsibility
    nice enviroment

    Cons

    work can be repetitive
    some customers can be difficult

    B&Q Response

    Nov 21, 2017

    Thanks for taking the time to write a review. It's really great to hear you enjoyed your time with us!


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