BALANCE Reviews | Glassdoor

BALANCE Reviews

Updated May 8, 2018
72 reviews

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2.7
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Kathryn J. Davis
20 Ratings

72 Employee Reviews

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Pros
  • "I help people everyday improve their lives" (in 16 reviews)

  • "The work environment was pleasant, and it was a valuable learning experience" (in 8 reviews)

Cons
  • "The company is a non-profit that relies on outside funding" (in 9 reviews)

  • "No room for promotion for people placed in lower paid positions who are minorities" (in 5 reviews)

More Pros and Cons

  1. "Changing Lives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Coach in Concord, CA
    Current Employee - Financial Coach in Concord, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BALANCE full-time (Less than a year)

    Pros

    I help people everyday improve their lives. I feel like I'm making a difference in the world. My co-workers are great and I get the opportunity to work overtime, which is helpful when you're on a budget!

    Cons

    The job can be stressful because clients have a lot of issues.

    Advice to Management

    None


  2. "Housing Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housing Counselor in Atlanta, GA
    Current Employee - Housing Counselor in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BALANCE full-time (More than 3 years)

    Pros

    Working with families to keep them in their homes. Everyday you are helping and making a difference. Management is supportive and caring.

    Cons

    Difficult cases that aren’t always easy. No two days are the same. This can be stressful if you don’t practice good self care.

    Advice to Management

    None that I can think of.

  3. Helpful (1)

    "Financial Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Coach in Concord, CA
    Former Employee - Financial Coach in Concord, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BALANCE full-time (More than 3 years)

    Pros

    Did make some good friends. Every once in a while you’ll speak with a client whose needs perfectly match the scope of what we did as coaches which always feels good. That’s it. Don’t let the recent positive reviews fool you. Most of us joked about them and agreed that they are either from the new remote workers (who don’t apply for this review anyway because they don’t have to deal with the office) or they’re ghost reviews by upper management. Even assuming they’re legitimate, they do not represent the majority of the workforce here.

    Cons

    I debated whether I should even post a review because hardly anyone thinks this place will still be around in a year but the way I see it, if I can get someone to think twice before applying here then I’ve done my job. Terrible place to work. The job itself is extremely stressful and the only way to retain workers is by making other aspects of the company enticing, but we didn’t have any of that. Managers micromanage your statuses (you always have to keep your statuses updated on your computer). We have consistently been given more and more procedures and hardly any training to learn them. Whenever someone quits they just move people around to fill the gap instead of hiring. It comes to the point where most clients you talk to are stressed from the get go because they’ve been on hold forever. The management team has little experience in credit so you won’t be getting any help from them if you’re new. They’re nice but useless when it comes to managing the workload. They do meetings with the credit department every once in a while and will use so many rhetorical fallacies that I always loathed going to those meetings. What’s even more annoying is that they're disguised so well as public speaking skills that most people don’t catch on to them . Ultimately BALANCE is not on your side but will consistently try to convince you that they are. Many people gave them good advice on their exit interviews but they didn’t take any of it. That’s because so long as the place is minimally running, they’re ok with people quitting. I’ve worked retail jobs that made me feel more valued than this place. By the way they just outsourced the operations department.


  4. Helpful (3)

    "Runaway"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst in Concord, CA
    Former Employee - Programmer Analyst in Concord, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BALANCE full-time (More than 3 years)

    Pros

    You educating to help people get out of debt and fixed their credit.

    Cons

    You are not appreciated, training was horrible. You realize that you know more than the supervisors. Management is useless and there is no HR Manager

    Advice to Management

    Before trying to manage a department fix yourself. Start caring about the clients and the vision. CEO needs to step down, company has gone down since she started. Management please train your supervisors and make sure they are certified to do their job.


  5. "Financial Coach"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BALANCE full-time

    Pros

    I just started working for BALANCE from home and I love it! It's a great mission and I love being able to help people every day. Getting set up at home was super easy. It's a great group of people.

    Cons

    None that I can think of.

    Advice to Management

    Keep doing what you're doing.


  6. Helpful (1)

    "Great Mission With Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Concord, CA
    Current Employee - Manager in Concord, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BALANCE full-time (More than 3 years)

    Pros

    Great mission helping people get out of debt, buy homes, and improve their credit. It's a job you can really feel good about. It's a shame there are so many former bad apples making comments on Glassdoor. My experience with management and the company has been nothing but positive.

    Cons

    It's a non-profit, so pay is not high for any position, but you know this in advance of accepting the job!

    Advice to Management

    Keep moving forward!


  7. Helpful (3)

    "Shut it down"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BALANCE full-time

    Pros

    Helping those in need of financial education.

    Cons

    Management. Pay. Horrible communication. This company has gone downhill. The mission is lost. There is barely anyone left. There is no room to advance. The company has lost so many employees yet they have not asked the current employees why this is happening. You'll start this job with one job description and end up doing something else. And they like to change your schedule often. You do not feel valued working here and everyone is fed up.

    Advice to Management

    Actually do some work and stop trying to micro manage. If it's not broken don't fix it! There has been so many changes for no reason. And it's obviously not working. Go back to the original blueprint and maybe this organization will get back on its feet.

  8. Helpful (5)

    "Things are looking rather grim"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Concord, CA
    Current Employee - Anonymous Employee in Concord, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at BALANCE full-time (More than a year)

    Pros

    Decent core values and mission. Really great people to work with every day. A chance to help people.

    Cons

    The company is struggling financially and running scared as a result. There is an enormous pressure on client services and counselors and coaches to get more clients, to book appointments, to sell the service. Extreme changes in scheduling create chaos daily, and interfere with work/life balance. Layoffs. People leaving due to the stress and pressure. This leaves the remaining employees over worked, under paid, under appreciated. Endless emails and micromanagement. No Training. Core values exist on paper, but are not really valued.

    Advice to Management

    The overall feel of the company now is that it is circling the drain. Your front line has good ideas, but you do not listen. The focus needs to be servicing clients, and taking care of people who want and need our services. Forcing client services to pressure clients into an appointment only increases the no show rate, and blocks spots that clients who want our services can use. TRAINING is vital. " Read this and good luck" is not training. Please turn this ship around before it sinks.


  9. "Housing Counselor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BALANCE full-time

    Pros

    A great company to work for

    Cons

    The company is a non-profit that relies on outside funding


  10. Helpful (2)

    "Good Experience; Low Salary"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BALANCE full-time

    Pros

    The work environment was pleasant, and it was a valuable learning experience.

    Cons

    The counselors are barely paid a living wage for San Francisco, while the top management earns $200,000 to $300,000+.


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