BB&T Reviews

Pros

Great Environment, Team Player, Benefits

Cons

Micro managing, Annual Bonuses Missing

Pros

They truly care about their employees

Cons

A few systems could be updated

Pros

Minimum wage starts at $15 an hour. Health benefits are great minus the $2,000 deductible I had to pay for an MRI. Paid holiday (unless you're scheduled to work that holiday, then it's $30 an hour). Paid vacation. Good work culture, very diverse. Nice equipment and cubicle space to work from. Management is very nice (minus the gossiping and picking favorites).

Cons

Must be off the phone in 3 min or less, regardless of the issue. Too many double-standards and ridiculous expectations. Client's can be very rude (especially those that are wealthy or own businesses). It's basically a call center in which people have to call to get their debit card blocked/unblocked. Management will turn the automated dial up to make outbound calls to clients if no callers are in the ques. (That basically means if we've answered all the calls, and we are sitting there 5 minutes or longer with no calls coming in, management will turn the dial up so we have to answer more calls). Very high turn-over rate because the job sucks. The company would rather fire someone than have them quit because it makes them look better. Security system against fraudsters is not very secure and people get fraud on their cards a lot! Management is more concerned with our call time and after call work rather than actually helping people. Written warnings for using all of your sick time, which is stupid.

Pros

Most tasks , reports routine , generally stable

Cons

Advancement based on how well you are liked more than accomplishments