BB&T Reviews | Glassdoor

BB&T Reviews

Updated February 22, 2017
110 reviews

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Pros
Cons
  • Has less traffic than other banks which can make hitting sales goals tougher (in 43 reviews)

  • If you are caught saying anything against the company or the way upper management handles things you are sure to be terminated (in 39 reviews)

More Pros and Cons

  1. Helpful (7)

    "Stay away unless you can deal with heavy stress"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Leader in Allentown, PA
    Current Employee - Market Leader in Allentown, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    401k with 6% match, vacation time, sick time, pension

    Cons

    Sales,sales and more sales. Micro management style which makes employees sick with stress. They will tell you they are a community bank and care about their clients, unless the client is a wealth client, not so. You will drown in daily emails. Computer programs are out dated, procedures wear on you, which make it impossible to service clients in a timely effective manner. Employees are just number. Staff shortages in branches, employees will be expected to do the work of 3 people.

    Advice to Management

    Stop micro managing, employees want to e successful with out crazy stress. Treat people like human beings. Hire more people for phone24...clients wait 40 minutes to get through.


  2. Helpful (4)

    "Worse than originally thought"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T full-time

    Pros

    I really can't think of anything, There are quite a few paid holidays, but that is bank wide.

    Cons

    They micro-manage you to death! You drown in reports and logs and paperwork. If you like working 6 days a week, not having any sort of a 'set' schedule, or not even being able to eat meals on any sort of schedule, being shoved around from branch to branch because somebody has decided that your branch is 'overstaffed' yet most of the time you are working with just 2 tellers when there used to be 3 or 4 on duty, (especially on Friday evenings and Saturday mornings, the most busy times!) having everything you do take twice as long as it should because the computer systems are so cumbersome and anything BUT user friendly, and having CYA logs, and checklists, and reports and documenting everything you do and AOOs scrutinizing everything you do, then this is the place for you! If you enjoy being over-stressed, overworked, underpaid, and never appreciated, you will love this job.

    Advice to Management

    Stop treating employees and customers like criminals. Not every customer is trying to do something dishonest, and employees are adults and have been in banking long enough not to need somebody breathing down their neck telling them how to do their job. Unless you have actually worked in a branch, you have no clue as to how a bank should be run.


  3. Helpful (4)

    "Market Leader III, AVP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Leader III, Assistant Vice President in Wilmington, NC
    Former Employee - Market Leader III, Assistant Vice President in Wilmington, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BB&T full-time (More than a year)

    Pros

    None that I can think of.

    Cons

    Managers expect more than anyone can produce. Work life balance is none. Branches are discussing, dirty and in disrepair. It's all about the sale. Worse than Wells Fargo or Bank of America. Salary is far lower than industry standard.

    Advice to Management

    Focus on your current branches. Lay some new carpet and paint the walls. Retail Banking Managers need a realty check and stop listening to team member who are you your "click".


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  5. Helpful (7)

    "Moving forward while stuck in the past by stepping on the employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Banker in Philadelphia, PA
    Current Employee - Branch Banker in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BB&T full-time (More than a year)

    Pros

    Extremely large and diverse product and service set.
    Seemingly competitive payscale.
    Plenty of openings & availabilities.

    Cons

    "To Big To Fail" in a nutshell. Extremely similar to Wells Fargo in both origin and styling.
    Constant mergers mean no stability or regularity on a regional level.
    Processes are extremely outdated and rigid.
    Policy does not allow for adaptation depending on branch layout, staffing levels, market area, regional need, or special circumstances.
    Branch network built around having few full timers who are required to work extreme hours, and several part timers who are expected to work varied and unreliable staffing schedules as determined by computer algorithm.
    Growth and advancement positions posted for extremely short periods of time, and given to individuals too quickly for many - if any - interviews to take place.
    Lack of cohesiveness and consistency across entire spectrum of departments.
    No centralized support network. Several departments responsible for "support" often send employees back and forth.

    Advice to Management

    Instead of standardizing policies and procedures without compromise across the entire footprint, allow regional management to determine the best way to handle the operation of branches (EG: Vault Controls & Branch Cash security). A branch in downtown Center City Philadelphia does not function the same as a branch in rural Mississippi, no matter how much you attempt to force the issue.


  6. Helpful (5)

    "Worst Company Ever!!!"

    Star Star Star Star Star
    Current Employee - Anonymous
    Current Employee - Anonymous
    Doesn't Recommend

    I have been working at BB&T full-time

    Pros

    there isn't much pros to talk about.

    Cons

    Worst company ever!
    Micromanagement all the time!
    Everyone is trying to get rid of here as quick as possible...


  7. Helpful (3)

    ""Worst Bank in Town" StayAway!"

    Star Star Star Star Star
    • Comp & Benefits
    Former Employee - Branch Banker III in Wellington, FL
    Former Employee - Branch Banker III in Wellington, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BB&T full-time

    Pros

    The only pros are the benefits and pension plan.

    Cons

    Everything else. Micro management with unreasonable sales goals. Terrible work schedules with limited branch staff. AOOs are constantly badgering bankers. BB&T has the worst training in the financial services industry. It's virtual "training" with no support. Finally, the salaries at BB&T are not competitive-at least $5K-$10K lower.

    Advice to Management

    Start thinking about your employees instead of your stockholders.


  8. Helpful (1)

    "Great if you have no other opportunities."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller Supervisor in Fairfax, VA
    Former Employee - Teller Supervisor in Fairfax, VA
    Doesn't Recommend
    Negative Outlook

    I worked at BB&T full-time (More than 10 years)

    Pros

    Decent wages with competitive benefits. Attempts made to have an ethical culture through pseudo-philosophical training. Training given on a semi-regular basis.

    Cons

    CEO down through management have no issues lying to employees. Employees routinely work without meal breaks or sufficient staff to perform assigned tasks. Sterling Award system is popularity over merit of employees. Opportunities not given for internal advancement, but instead outside hires are often brought into the company for lower benefit expense.

    Advice to Management

    Replace unethical management. Blend sales and operations culture better, rather than making them do both jobs simultaneously.


  9. Helpful (3)

    "Teller Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller Supervisor in Birmingham, AL
    Current Employee - Teller Supervisor in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook

    I have been working at BB&T full-time (More than 5 years)

    Pros

    Being off for your birthday with pay

    Cons

    Company works very short handed .Company makes a lot of broken promises to make it look as if things are going to get better, and it only gets worst. Working in the branch is very unorganized. Each branch, not region abides by different rules, and upper management is clueless. Operations officers tell incorrect information, and later give employees exceptions for the incorrect information they gave. There is minimal opportunity for growth unless you are in North Carolina, which is where the home office is located.

    Advice to Management

    Upper management needs to visit branches more before new procedures are put in place to see the effects on the branches . Be a company that actually goes by their core values, and not be so hypocritical.


  10. Helpful (6)

    "Anoynmous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Winston-Salem, NC
    Current Employee - Anonymous in Winston-Salem, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Hours - benefits are decent.

    Cons

    Welcome to 1950! Where sexism exists at it's finest. Oh and unless you are "young and energetic," don't expect to advance. I had a Bachelor of Science in Finance, was with the bank 5 years, a high performer, and a man (younger than me) who had no college degree, less experience than me, and was not already working with the bank landed the position instead of me. This bank will be sued one day if they haven't already.

    Advice to Management

    Avoid tacky comments such as the need to be "young and energetic." Take a look at who advances in the corporations verses who applied for the position - you may find some shocking things. Employee retention doesn't seem to be as important.


  11. Helpful (2)

    "branch banker"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T full-time

    Pros

    the work hours are great! you also get incentive on every bank product that you sell.

    Cons

    Terrible management. The MLs are fake and insecure. They are constantly finding something that you have done wrong. Lost of fake people with in the org. no one likes what they are doing because clients get mad all the time.

    Advice to Management

    fire the fake people and hire someone that people can respect.



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