BCU Member Service Representative Reviews | Glassdoor

BCU Member Service Representative Reviews

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Found 6 reviews

4.5
StarStarStarStarStar
Rating TrendsRating Trends
85%
Recommend to a Friend
100%
Approve of CEO
BCU CEO Mike Valentine
Mike Valentine
5 Ratings
  1. Helpful (1)

    "Great organization to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Service Representative in Vernon Hills, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BCU full-time for more than 2 years

    Pros

    Great benefits. Competitive and fair salary compared to similar positions. All companies preach a "work/life balance". This is the first organization I've ever worked for that followed through on a commitment to a work/life balance for its employees.

    Cons

    People are happy and enjoy their jobs, if you prefer to work quietly alone you may not enjoy the friendly environment.

    Advice to Management

    Keep it up! All levels of management are transparent, approachable, and helpful. Upper management actually invests their time into getting to know and assisting new employees.

    BCU2019-02-06
  2. "Great place to work!"

    StarStarStarStarStar
      Current Employee - Member Service Representative in Vernon Hills, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at BCU full-time for more than a year

      Pros

      Friendly environment Excellent pay and benefits Want you to succeed

      Cons

      Lack of opportunity for advancement at times, mostly because few new job openings.

      Advice to Management

      Keep up the great work!

      BCU2019-01-14
    • "Member Service Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Member Service Representative in Las Vegas, NV
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at BCU full-time for more than a year

      Pros

      People are the organization's greatest asset and from the CEO down the entire leadership chain, BCU embodies an amazing culture. Everyone is truly excited to have you a part of the team and you are valued. There is an excellent work/life balance which is rare to find in any organization.

      Cons

      None to really speak of. Training could be more in depth but I also appreciate the hands on/learn as you go method.

      Advice to Management

      Keep doing what your doing!

      BCU2018-11-15
    • "Companies that expand this quickly can't keep up with its great culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Member Service Representative in Minneapolis, MN
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at BCU full-time for more than 2 years

      Pros

      BCU at headquarters in IL is awesome. The vibes there are all inclusive, caring, and wonderful. I bet it's a great place to work.

      Cons

      UHG is expanding too quickly to keep the quality of new hires up. Closed off, standoffish feelings from most, and a general lack of care on all fronts. In addition, there isn't training in order to keep up with all the new hiring. One has to figure out how to do their job on their own, and hopefully their manager cares (but it's unlikely).

      Advice to Management

      Get the training in order yesterday, and figure out better culture questions in your interviews. Good numbers don't always mean good people.

      BCU2018-11-12
    • "Member Service Representative"

      StarStarStarStarStar
        Current Employee - Member Service Representative in Vernon Hills, IL
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at BCU full-time for more than a year

        Pros

        Everyone is incredibly nice and willing to help you grow and learn. It's a great place to work for!

        Cons

        Not really a con, but there is always food of some sort so keeping on a diet is HARD! There are also a lot of job duties that can be overwhelming, but folks are super patient and know that you are learning.

        BCU2018-10-17
      • Helpful (1)

        "Member Service Representative"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Member Service Representative in San Juan, PR
        Recommends
        Neutral Outlook

        I have been working at BCU

        Pros

        Great company and benefits. Friendly work enviroment.

        Cons

        Few opportunities to grow. Highly Stressful job. Micromanagement.

        BCU2016-02-06
      Found 6 reviews