Great 401k Retirement Package, Great Medical/Dental Insurance, Excellent Vacation/Sick Leave.
Company has gone to a sales first member's second attitude since they reached the asset level and government regulations level. The front line consultant is to sell member's loan products in order to achieve an personal loan growth dollar amount. Was a much better employer to work for when they were fixated on actually helping members instead of increasing loan dollars. Prefers to hire from outside of company instead of promoting from within.
I worked at BECU full-time (More than a year)
Friendly staff, 4 weeks PTO, company contributes to medical/dental benefits, decent product portfolio.
High stress, low paying role. Went through a big transition period while I was there, the increase in membership resulted in BECU being less "member focused" and more profit focused. This resulted in a less than desirable work environment for the consultants, who have to deal with chronic under-staffing (good luck trying to use that PTO), limited room for career growth, intense micro-management (nearly every movement is tracked including bathroom breaks), excessive sales goals, little support from management when dealing with difficult or dangerous members, high firing and turnover rate of staff.
Advice to Management
Hire more people, promote from within, pay your front-line workers more.
I worked at BECU full-time (More than 3 years)
Decent benefits, decent PTO accrual.
They own you. Expected front line employees to attend these rediculous early morning quarterly meetings. This is very difficult for employees who have families. They want you to work overtime, working weekend events at least 4 times a year (at the time I left, may be more now). As it is we had to work bankers hours then requiring us to work multiple events on the weekends and outside regular business hours is not conducive to having a family
When I was hired it the job description "soft sales" (I was hired in 2007) by the time I left in late 2009 it was very sales driven. While I was successful in it, I hated every minute of it. They wanted us to push sales, loans, loan insurance on members with unrealistic goals. This is supposed to be a credit union, not a bank but it is now a bank. In the end when I decided to quit, I gave my notice before I was leaving for vacation (big mistake - I was trying to be nice and give plenty of notice). They made me quit that day since I was on vacation and stole half of my vacation time from me because I was not fully vested. If you work here, use all your PTO before you give notice, otherwise they will take it from you.
Advice to Management
Value your employees. Stop pushing sales and focus on members needs not your own greedy ways. This company used to be good before it got so big. Go back to the old business model.
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