BGE Reviews | Glassdoor

BGE Reviews

Updated August 13, 2017
54 reviews

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3.5
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Calvin G. Butler Jr.
28 Ratings

54 Employee Reviews

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Pros
Cons
  • Absolutely no work/life balance - Call center employees are essential from 7AM-7PM while the business is open (in 5 reviews)

  • The call center is a very stressful place to work due to high call volume and the coldness of management (in 3 reviews)

More Pros and Cons

  1. "Great company, Management was a drag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Baltimore, MD
    Former Employee - Business Analyst in Baltimore, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at BGE full-time (More than a year)

    Pros

    it was a great company with amazing benefits...

    Cons

    some of the managers made the entire experience miserable... NEVER work in the call center

    Advice to Management

    Be more available.


  2. "Mistreatment in the Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Baltimore, MD
    Former Employee - Customer Service Specialist in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at BGE full-time (More than a year)

    Pros

    Starting hourly wage was $20.42 for BGE employees, contractors made $14.00-$16.00. Temporary employees receive insurance, albeit a high deductible plan.

    Cons

    I could write all day, but I'll try to cover my biggest complaints:

    Terrible work-life balance. The call center is open from 7am-7pm. Management can make reps stay as long as they want if call volume picks up.

    Rotating monthly schedule. Most reps work a shift that falls between 7-7, others are scheduled to cover calls between 4-12.

    BGE has two locations. One in Woodlawn and another in Baltimore City (not far from the habor). Management can change your work location at any time and do so often without employee consideration.

    New reps go through a training period called QDT before they are assigned a manager. However, QDT is poorly managed and reps receive very little feedback on their progress. My whole group sat in QDT for a full year. I only received 2 phone evaluations, making it impossible to be released from training.

    Temporary employees do not accure paid time off and are not paid for major holidays when the center is closed.

    The center never truly closes. It's open 24/7 for emergency calls, which means you could be selected to work on a major holiday.

    Reps still work on non-major holidays (Labor Day, etc) when the center is closed. On these days, reps have to report to a training facility where they stay for a 9 hour work day.

    Storm Duty. Reps are expected to stay for several days in a hotel when BGE's coverage area has been hit by a major storm. During this time, reps are working 12 hr days.

    Management does not make a conscious effort to interact with the people they lead.

    BGE sponsors work groups, but reps cannot attend because they can't be off the phones.

    Contractors cannot attend BGE sponsored events.

    Every minute off the phone must be accounted for. Reps receive two 15 min breaks and one 30 min lunch break. Taking a bathroom break or a water break outside of scheduled times may prompt management to pull you to the side.

    All breaks are previously scheduled. Reps are expected to take their breaks within five minutes of the scheduled time. If a call runs longer than expected, reps have to email management so they can adjust the scheduled break time.

    BGE is a "back in only" facility. Which means that employees can only back in while parking, they cannot pull forward. Which takes too much time.

    Work through lunch is very common. On these days, reps only receive their two 15's, no lunch break. Management provides lunch, which is either a Chick-fil-a sandwich, cookie and chips or a Panaera Sandwich with chips. Only half the time do they provide a drink.

    There is no grace period. As a result, reps are often seen running from their cars into the building so they don't get penalized for being a minute late .

    Temporary employees have to apply and interview for a permanent position. They do not transition after already being there for a year.

    Reps are often verbally abused by callers.

    Advice to Management

    The call center needs a complete revamp. Their mistreatment of employees is atrocious. By far the worse company I've ever worked for.

  3. "Relay and Control Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relay and Control Tech in Owings Mills, MD
    Current Employee - Relay and Control Tech in Owings Mills, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at BGE full-time (More than 5 years)

    Pros

    Good competitive pay, good benefits and extra perks, good hours though some overtime is necessary per job requirements, decent work environment

    Cons

    Very political environment at times, the upper management can at times be aloof to the concerns of non exempt employees


  4. "excelllent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    friendly environment, staff members are down to earth

    Cons

    overall good experience cant really think of anything disappointing

    Advice to Management

    Great team leader


  5. "Customer Service Rep"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BGE full-time

    Pros

    Great place to work, Great co-workers. Tough environment due to call volume but can gain many different skills in return.

    Cons

    On call duty would be the only con of this job. You have to be available at all times.


  6. Helpful (3)

    "Customer relations trainee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations Representative in Baltimore, MD
    Current Employee - Customer Relations Representative in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BGE full-time (More than a year)

    Pros

    Great pay and benefits. The people you work with are great atmosphere is wonderful also. And the unlimited overtime is great too, if you like that sort of thing

    Cons

    You're not appreciated here at all...no room for advancement unless u know someone or you're liked. You are worked like a dog and there are no benefits from working hard.

    Advice to Management

    There is none


  7. "Summer Engineering Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineering Intern
    Former Employee - Engineering Intern
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at BGE (Less than a year)

    Pros

    Well paid. Not a lot of stress.

    Cons

    Boring job. Not given a lot of responsibility. Not really an engineering job.

  8. "QA Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BIDA Data Analytics QA Specialist in Baltimore, MD
    Current Employee - BIDA Data Analytics QA Specialist in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BGE full-time (Less than a year)

    Pros

    It's a great, friendly and wonderful place to work!

    Cons

    There are no Cons to working at BGE


  9. Helpful (2)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Baltimore, MD
    Current Employee - Customer Service Representative in Baltimore, MD
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at BGE full-time (More than 3 years)

    Pros

    The salary is very competitive.

    Cons

    There is no work/life balance. The call center is a very stressful place to work due to high call volume and the coldness of management. Human Resources is not there for employees. HR will always side with company management when an employee issue is taken to HR.

    Advice to Management

    Management should look at the workers as people first. Manager is very cold. The only thing that matters is service level. They will work you to death all for the sake of service level.


  10. "Senior Engineering Analyst/Methods Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineering Analyst/Methods Specialist in Baltimore, MD
    Former Employee - Senior Engineering Analyst/Methods Specialist in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good environment for Millenial staffing

    Cons

    Ineffective Management and unequal diversity

    Advice to Management

    Prefer not to address


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