BGE Reviews | Glassdoor

BGE Reviews

Updated February 10, 2017
48 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Calvin G. Butler Jr.
26 Ratings

48 Employee Reviews

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Pros
  • Great Benefits, pay and work life balance are the things I really liked (in 5 reviews)

  • Great benefits and Professional and friendly staff (in 7 reviews)

Cons
  • Absolutely no work/life balance - Call center employees are essential from 7AM-7PM while the business is open (in 4 reviews)

  • increasingly bureaucratic and political, storm duty, culture resistant to change, set on their ways (in 3 reviews)

More Pros and Cons

  1. "QA Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BIDA Data Analytics QA Specialist in Baltimore, MD
    Current Employee - BIDA Data Analytics QA Specialist in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BGE full-time (Less than a year)

    Pros

    It's a great, friendly and wonderful place to work!

    Cons

    There are no Cons to working at BGE


  2. "Summer Engineering Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineering Intern
    Former Employee - Engineering Intern
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at BGE (Less than a year)

    Pros

    Well paid. Not a lot of stress.

    Cons

    Boring job. Not given a lot of responsibility. Not really an engineering job.


  3. "Senior Engineering Analyst/Methods Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineering Analyst/Methods Specialist in Baltimore, MD
    Former Employee - Senior Engineering Analyst/Methods Specialist in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good environment for Millenial staffing

    Cons

    Ineffective Management and unequal diversity

    Advice to Management

    Prefer not to address


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Excllent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Right of Way Specialist in Baltimore, MD
    Former Employee - Right of Way Specialist in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BGE (More than a year)

    Pros

    Company cared for their employees. Room to grow with the Company. Everyone was open and accepting of you and willing to help you learn. I would work for them again tomorrow. Pay was great and there was a pension plan.

    Cons

    Nothing bad about this company

    Advice to Management

    Keep doing what you do!


  6. Helpful (1)

    "Okay at best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Baltimore, MD
    Former Employee - Customer Service Representative in Baltimore, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at BGE full-time (More than a year)

    Pros

    You can get over time, pay is better than most call center positions in the area. Training is extensive, someone always there to assist

    Cons

    Mandatory last minute overtime. You get off at 6? We'll let you know at 5:59 you have to stay longer. Definitely not for people with children


  7. "Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glen Burnie, MD
    Former Employee - Anonymous Employee in Glen Burnie, MD
    Disapproves of CEO

    I worked at BGE (More than 3 years)

    Pros

    Great employees for the most part. Some great supervisors and some terrible ones.

    Cons

    Exelon took over. Over time stopped unless you worked on gas side. 401 and benefits went down hill after the merger

    Advice to Management

    Listen more to the employees that have. Especially if there's a problem


  8. "Gas and Electric Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gas and Electric Tech in Baltimore, MD
    Former Employee - Gas and Electric Tech in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BGE full-time (Less than a year)

    Pros

    Pay was good. Waited on calls for the most part.

    Cons

    None really. Got paid to do nothing even tho thats not a con so i guess it got boring at times.


  9. Helpful (2)

    "FLEET LIFER"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD
    Recommends
    Neutral Outlook

    I worked at BGE (More than 10 years)

    Pros

    Learn through OJT while working at your current discipline
    Learn through outside education to advance your career

    Cons

    Can become overwhelming during storm deployment

    Advice to Management

    Provide mentoring and more hands on training for the newer and/or less advanced technicians


  10. "Recent Grad"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good work life balance
    Not very stressful job

    Cons

    Subject matter is very boring
    Not very flexible with WFH
    Boring work environment


  11. Helpful (3)

    "Great Benefits/Poor Work-Life Balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Baltimore, MD
    Current Employee - Customer Service Representative in Baltimore, MD
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at BGE full-time

    Pros

    * Great Salary, started at $20.42/hour in a call center environment - with increases as you gain more skills/complete more training. Current rate with 2 skills (Collections/Service Orders) is $21.53/hour
    * Full Time Employment, convenient location to Baltimore City - guarded entrances, safe office work environment
    * Great matching 401K Program & other benefits
    * 11 Vacation Days, 4 Floating Holidays, etc. that increases based on tenure with the company
    * There is opportunity to move within the company, but you have to stick with it - and the call center has a really high turnover rate
    * There are a lot of Employee Resource Groups that offer opportunities to network & etc, but with the lack of work/life balance in the call center - you really aren't able to participate in any of it
    * Very high call volume call center - thousands of calls a day, and customer base varies - many are highly opinionated of the company being a "monopoly"

    Cons

    * Absolutely no work/life balance - Call center employees are essential from 7AM-7PM while the business is open.
    * Monthly rotating schedules that change. Your start time could be anywhere between 7AM - 10:15AM, or 4PM. Flexibility is a must, but more often than not - the entire call center can be kept "until further notice" - which could result in a 12-hour shift regularly.
    * Near impossible to schedule things around work - including doctors appointments, child care, anything social outside of work. Operations team attempts to balance business needs and the humanity of call center employees - but has a long way to go to reach any sort of "balance" for the employees.



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