BMW Financial Services Reviews | Glassdoor

BMW Financial Services Reviews

Updated February 9, 2017
72 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Ed Robinson
34 Ratings

72 Employee Reviews

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Pros
Cons
  • It is a fancy call center in some parts of the building (in 6 reviews)

  • Team leads sometimes don't pay attention to your achievements but only about the stats and where you're lacking (in 6 reviews)

More Pros and Cons

  1. "Wholesale Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BMW Financial Services full-time (More than a year)

    Pros

    - Great Environment
    - Great Team
    - Tons of learning opportunities

    Cons

    - Nothing that would really stick out as a negative experience

    Advice to Management

    Keep working with your teams, you've developed a great environment to succeed!


  2. "Lease Loyalty Advocate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lease Loyalty Advocate in Hilliard, OH
    Current Employee - Lease Loyalty Advocate in Hilliard, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BMW Financial Services full-time (More than 3 years)

    Pros

    Plenty of PTO, Healthcare, 401k, Car Program

    Cons

    The job can be strenuous at times.


  3. "Customre Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hilliard, OH
    Current Employee - Customer Service Representative in Hilliard, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BMW Financial Services full-time (More than a year)

    Pros

    Nice building and off of your feet.

    Cons

    Everything is scorecard and you have to kiss the team leads for any advancement. Customer Service can't walk away from their desk unless it's their break times, while every other departments walk around talking with their laptops in hand to look important and shoot the bull and it's acceptable. Customer service has to field calls from every aspect of the business, no other department will even speak with a customer because they don't want to deal with what we have to put up with all day, every day, fifty to a hundred times a day. The position is way under paid for what we have to deal with. We have to submit Service Requests to every other department in writing of the situation and other departments can just look into a resolution for the customer whenever it's convenient for them and we have to put everything on a silver platter with all the information included of what needs to be done in the situation, they just have to process it! Meanwhile, they drive fancy BMW's because they are over paid for their positions and if you need to contact another department for additional information, you are lucky to ever even get them to answer their phone, so we have to field calls on taxes, registrations, Early Terminations and every other possible call that customers call in about all day and wanting answers to that we have no idea how to answer correctly and if you contact your Agent Help line there is a 5-10 minute wait and most of the time they just tell you to submit a Service Request and it takes you out of adherence which of course hurts your scorecard. I f you want to kiss the supervisors behind and work for over a year at 30,000 until possibly getting hired on, best wishes. They only actually hire about 1 person every 2 months out of around 50+ competing for a position. You will get randomly SAGED for calls and will fail for reasons that were never disclosed to you that you had to do or say. Additionally, every call you have a whole checklist of things that you have to say for each different type of call in order to pass the call and most of the time they don't even pertain to the call exactly and the customer gets tired of you talking and telling them all of this off topic information, but you have to or you will fail the call.

    Advice to Management

    Where do I start, the management needs their ego stroked 24/7 and expect you to constantly ask them how their weekend was and be happy and cheerful all the while you have been working there for over a year at 30,000 with no paid holidays. They couldn't do our job if they had to and don't know the answers to most of the questions that you would ask them about what to advise the customer in this situation. They probably only actually work 2 hours a day, the rest of the time they just walk around and talk or go to their little "meetings".


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  5. "Thanks for last year's record, now add 10%"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Marketing Manager in Ontario, CA
    Former Employee - Sales and Marketing Manager in Ontario, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at BMW Financial Services full-time (More than 3 years)

    Pros

    If you like to travel and meet a ton of really smart, hard workers, and drive fancy cars, then you'll love it here for 18-24 months.

    Cons

    Work 7 days/week to play constant catch up and turnover is constant, burnout employer. There are few subject matter experts because everyone is new at their job.

    Advice to Management

    The compulsion to always have to move to advance is an outdated methodology, and, the pay isn't what the competition offers even for lesser jobs.


  6. "Daily growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CIC Specialist in Hilliard, OH
    Current Employee - CIC Specialist in Hilliard, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at BMW Financial Services full-time (Less than a year)

    Pros

    -health benefits
    -car program
    -401k 6% match
    -lots of training
    -health clinic facility in the building
    -cafeteria with a lot of healthy options and low cost (about $4 dollars for a full meal)
    -exercise room in the building
    - employee appreciation
    -open door policy with management
    -lots of opportunities for growth

    Cons

    -it's all about who you know, not necessarily your skill set
    -international markets don't invest a lot in recruitment, so often not enough people in the team
    -service level is the most important thing, compromising anything else on the way, including customer satisfaction
    -even though benefits are great, financial compensation is still on the low side
    -no flexibility on the work schedule

    Advice to Management

    -raise financial compensation
    -give more opportunities of growth for people highly skilled for the job and not the ones with inside connections
    -more flexibility for work schedule (work from home would be wonderful).
    -offer more classes in the work out room with more flexible hours (a lot of members depend on WFM to make any decisions on their daily calendar due to service level. So, other times through out the day with aerobics or Zumba would be highly appreciated)
    -a massage room would be very welcome too! Customer service is a highly stressful job.


  7. Helpful (1)

    "Not Easy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advocate in Marion, OH
    Former Employee - Customer Advocate in Marion, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BMW Financial Services (Less than a year)

    Pros

    Very professional and everyone is respectful and helpful

    Cons

    hard to get promoted with so many employees to choose from

    Advice to Management

    promote talent quicker


  8. "Corporate Structure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at BMW Financial Services full-time

    Pros

    There are really wonderful benefits and more PTO than a lot of people know what to do with.

    Cons

    It often feels like it's not your job to think if you're on the associate level - you're paid to do a job and you're paid to be efficient.


  9. Helpful (2)

    "Good but could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reporting Specialist in Hilliard, OH
    Current Employee - Reporting Specialist in Hilliard, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at BMW Financial Services full-time (More than 5 years)

    Pros

    The company is very big on hiring internally, so it's a great place to transition into a new field if you don't have much experience. Just expect you'll be doing a different job for a while before you can cross train enough to make the jump.

    Cons

    For all of the talk of adaptability as a core tenet of the company, there is a ton of "that's the way we've always done it" type things there. And a lot of times data is only used to back up a managers decision and it gets ignored when it's inconclusive or counter to that decision.

    Advice to Management

    Stop giving everyone annoying associate satisfaction surveys then ignoring the results.


  10. "Excellent benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at BMW Financial Services full-time

    Pros

    Great benefits, good onsite cafeteria, excellent co-workers. Advancement opportunity if you are realistic -- you aren't going to be CEO in six months. Work hard and network.

    Cons

    HR is not responsive to employees. Takes several days and multiple contacts to get a response if you get one at all. How hard is it to return a call or an email? Makes employees feel like they aren't a priority.

    Advice to Management

    Continue to invest in making BMW a great place to work. Employee events and benefits show you value us.


  11. "Customer Advocate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advocate Specialist in Hilliard, OH
    Former Employee - Customer Advocate Specialist in Hilliard, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BMW Financial Services (More than 5 years)

    Pros

    Great company to work for with great benefits

    Cons

    You must work your way up from the bottom, several years of patience and hard work will pay off though



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