BT Reviews in Birmingham, UK | Glassdoor

BT Birmingham Reviews

Updated January 25, 2017
16 reviews

Filter

Filter

Birmingham, UK Area (UK)

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
BT CEO Gavin Patterson
Gavin Patterson
5 Ratings

16 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. Helpful (1)

    "Customer Sevice Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Advisor in West Bromwich, England (UK)
    Former Employee - Customer Care Advisor in West Bromwich, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than a year)

    Pros

    - Training
    - commission on performance
    - incentives and prizes

    Cons

    - Daily rotating shift hours, working almost every weekend and evening, Having one day off on one day and another day off later on
    - the training doesn't help you to deal with difficult customers, instead is focused on things that can be easily picked up on job and not that vital for role
    - this job is high pressure, targets are very stressful, this job can end up taking up all your time because of the varied hours, and make it difficult to have a family or social life if you do it full time.

    Advice to Management

    training needs to better and more focused on how to handle difficult and irate customers


  2. "Great Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Newcastle, England (UK)
    Current Employee - Customer Service Advisor in Newcastle, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (Less than a year)

    Pros

    - Very friendly advisors/colleagues
    - Good pay rates
    - Helpful colleagues/managers
    - Speak to new people every day
    - Builds confidence
    - Endless career opportunities/paths to take

    Cons

    - A lot of customer escalations
    - Sometimes you'll feel the job isn't right for you

  3. "BT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telecoms Engineer in Bewdley, England (UK)
    Current Employee - Telecoms Engineer in Bewdley, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good working hours and benefits , good salary and company van. Job prospects are good with plenty of room to move up.

    Cons

    Some management issues, other than that if you do your job correctly everything is fine . Some older employed more like to moan


  4. "A great company to develop your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Consultant in Birmingham, England (UK)
    Current Employee - Human Resources Consultant in Birmingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    I have been in BT almost 20 years straight from University, like many people I was never going to stay more than a couple of years. Clearly that hasn't happened and I am still here. Having said that I feel like I have worked for at least 5 different companies in that time as I have had the opportunity to move around and develop my career in ways I could not have imagined 20 years ago. I am still here because although we have our faults we are company that makes a difference for people and I want to be part of something that has a positive impact on peoples lives.

    Cons

    A bit too London centric for me. We have some great locations outside of London and I would love to see these developed further.


  5. "Someone get me out of here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Birmingham, England (UK)
    Current Employee - Anonymous Employee in Birmingham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at BT (More than 8 years)

    Pros

    "BT" Just for the name tag.

    Cons

    5 CEOs in my 7 Years, everyone forgot to look after their employees. Surprisingly the current CEO lasted nearly 2 years which is bit weird.

    Colleagues at BT Fresca thinks People from BT Expedite don’t know their business and their products and Colleagues at BT Expedite thinks Fresca guys don’t know about theirs, which is very true. We never got integrated.

    No respect or appreciation for the work you do from the management.

    You don’t get same benefits as the employees from BT, because BT Expedite is “different”.

    Forget about promotion, unless you become one of the favourites of your line manager.

    Your voice won’t be heard, if you rise your voice, you will be pushed to earth’s core, no way back.

    Negativity all over the organisation, which will drain your brain off.

    Worst shift patterns, ready to work on bank holidays, Christmas, New Year eve.

    If you need to take your holiday, you need to swap your shifts with other colleagues, if you can’t swap forget your holidays.

    Ready to work lot of overtime, overtime during your overtime.

    If you are good at certain technology you are stuck to death with same job.

    If you are hardworking and knowledgeable then this not the place you want to end up.

    Almost forgot… “Pay rise” what can I say, keep dreaming … 

    Advice to Management

    Advice to CEO

    Change the line managers, they are the hooligans.
    Interview for internal job should be done in the presence of HR.
    Respect and value the employees who are working hard.


  6. "Needs a major restructure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Project in West Bromwich, England (UK)
    Former Employee - In Project in West Bromwich, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than a year)

    Pros

    Allowed to work from home. I really struggle to mention anything positive about working there. Shocked that BTE is a branch of BT.

    Cons

    Very negative feeling among employees. Lack of management. High turnover. People are overworked and far too dedicated for a company that is very badly run. Systems in place are repetitive and laborious


  7. Helpful (2)

    "poor management, a lot micromanagement"

    StarStarStarStarStar
    Current Employee - Graduate Scheme in Birmingham, England (UK)
    Current Employee - Graduate Scheme in Birmingham, England (UK)

    I have been working at BT full-time

    Pros

    not too bad salary, can work from home, free home broadband

    Cons

    heavy office politics, poor management, managers take the credits and give the blames. awful performance review, no way to move up in career development, fake and useless career development.

  8. "2 years in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Consultant in Birmingham, England (UK)
    Current Employee - Solutions Consultant in Birmingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT (More than a year)

    Pros

    Fantastic working environment with enormous scope to move around the business. Customer care is at the fore front of everything which is refreshing for such a large organisation. Quite literally nothing BT cannot do for a client.

    Cons

    A lot of instability at the moment with potential work force reduction as they merge multiple groups and at the same time prepare for the integration of EE

    Advice to Management

    Appreciate the need for the silos today but make them easier to traverse.


  9. Helpful (5)

    "Senior sales professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Online Accounts Manager & Major Accounts Manager in Birmingham, England (UK)
    Current Employee - Senior Online Accounts Manager & Major Accounts Manager in Birmingham, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BT (More than 8 years)

    Pros

    Absolutely none nothing positive about working here avoid at ALL cists

    Cons

    Culture of bullying discrimination weak spiteful middle management promoted sideways for dreadful business decisions higher management old and out of touch. Actively encourage an environment where management are so terrified for their own skin that they apply ridiculous personal performance measures to actively remove anyone deemed as a threat to their precarious position

    Advice to Management

    As you are the ones cresting tge culture that actively breeds the bullying discrimination it is to the CEO this goes out to. Man up. Start REALLY listening to your staff and pretending all is good with the world. You gave some truly appalling middle and senior management.


  10. "Positive company, but can be too large at times."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - First Line Manager in Birmingham, England (UK)
    Former Employee - First Line Manager in Birmingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT full-time (More than a year)

    Pros

    Lots of opportunity, diversity, good pay and people. Culturally diverse, and recognised brand which puts you in good stead for future external opportunities. Roles can be diverse and challenging, and your ceiling is only imposed by your personal aspirations.

    Cons

    Some long-standing staff resistant to change and new ideas. Secondment culture means you can take on additional tasks without any guaranteed rewards. Also, if you work for an area of the business that isn't doing so great, it can taint your future through association with potential failure.

    Advice to Management

    Look to


Showing 16 of 1,889 reviews
Reset Filters