BT Reviews in City of London, England | Glassdoor

BT City of London Reviews

9 reviews

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City of London, England (UK)

3.4
Star Star Star Star Star
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BT CEO Gavin Patterson
Gavin Patterson
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9 Employee Reviews

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  1. "Rewarding and all-round good employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Consultant in City of London, England (UK)
    Former Employee - Principal Consultant in City of London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at BT full-time (More than 10 years)

    Pros

    Tries to do the best for it's people and ensure people are in the right roles through appropriate learning and development. Very good employee communications. Starting to be more adventurous in it's concept to marketing - and getting into TV.

    Cons

    Difficult to change 'job for life' culture amongst older employees and doesn't fulfill promise or exploit potential of it's graduates as well as it could. It's like five or six companies under one banner, each with their own culture and approach.

    Advice to Management

    Needs to acccelerate reduction in employees, perhaps offering more packages. Too many people in limbo (doing the work of two or three people) who are suffering stress due to workload or uncertainty.


  2. Helpful (2)

    "Frustrating to be caught in a company focussed on cost saving rather than balancing with innovation"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of Commercial Propositions in City of London, England (UK)
    Former Employee - Head of Commercial Propositions in City of London, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Work location flexibility, genuine hard working staff company benefit scheme, well known company

    Cons

    Disingenuous senior management, management bonussed on cutting heads, poor development opportunities, lack of senior management empathy with staff, constant reorganisation to support staff cuts


  3. "Friendly company with lots of opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in City of London, England (UK)
    Current Employee - Senior Project Manager in City of London, England (UK)
    Recommends
    Approves of CEO

    Pros

    The culture is very friendly with focus on work life balance, working from home or flexi time is very common unless you are in operations role
    The company is very diverse in terms of job roles and projects
    Communication from senior management is often frequent and through many channels

    Cons

    Although generally good people, tends to be issues around professionalism and people not at the too of the skill set
    There is a bit of a union mindset and majority of employees have worked at BT for 20+ years so there is a certain amount of tribalism in company

    Advice to Management

    There is a lot of focus around quality of delivery which is great, but we often have head count challenges that make hitting these standards difficult


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  5. "Working culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in City of London, England (UK)
    Former Employee - Anonymous Employee in City of London, England (UK)
    Doesn't Recommend
    No opinion of CEO

    Pros

    Chance to learn and develop

    Cons

    Very political at senior level
    A lot of decision makers

    Advice to Management

    Identify the core strategy


  6. "Exciting, fast paced and rewarding environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in City of London, England (UK)
    Current Employee - Anonymous Employee in City of London, England (UK)
    Recommends

    Pros

    BT Operate is a newly formed division of BT Group and as such has pace and momentum. Progression and reward is available to those with the right attributes and ambtions

    Cons

    As a young organisation, there is a lot of change and revision in scope and role, which can make you feel that you are in a constant state of flux

    Advice to Management

    There is a the potential for the cultivation of a passionate and engaged workforce within the organisation which should continue to be nurtured and developed to build on initial successes.


  7. "Great place to work if you want to get out of consulting"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Improvement Consultant in City of London, England (UK)
    Current Employee - Business Improvement Consultant in City of London, England (UK)
    Recommends
    Disapproves of CEO

    Pros

    Very supportive environment
    Low stress
    Excellent maternity / annual leave policies
    Can work from home

    Cons

    Inertia in getting anything done
    Lack of drive of many employees - feeling of entitlement
    Lack of rigour and quality in work completed

    Advice to Management

    Focus on exiting low-performing people from the business
    Pick a small number of strategic projects and execute them brilliantly - don't try everything and hope something will work!


  8. "A ship that is sinking"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in City of London, England (UK)
    Current Employee - Consultant in City of London, England (UK)
    Doesn't Recommend
    No opinion of CEO

    Pros

    Work/life balance is good
    there are some talented individuals on board
    The company is vast so opportunites should be endless

    Cons

    lack of direction
    lack of moral
    lack of ability to price correctly
    no real idea of what we want to sell anymore?

    Advice to Management

    how can it take 6months to make the most basic decisions when the rest of the city does it in a week?!?


  9. "A forward thinking company with Heart and Integrity."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in City of London, England (UK)
    Current Employee - Senior Account Manager in City of London, England (UK)
    Recommends
    Approves of CEO

    Pros

    Fantastic prospects with a supportive HR policy.A large company which still retains its integrity. BTGS is driving innovation and client led solutions in a fast paced and challenging market, its a hell of a ride.

    Cons

    There can be a tendancy to sometimes take ourselves too seriously but after twenty plus years, I am still proud to work for a successful British company. It is disappointing to hear some of our people voice their displeasure at the company...no one is handcuffing them to the business, if you don't like it please make your opportunities elsewhere!

    Advice to Management

    Continue to invest in your chief asset- your people.


  10. "Good but can do better!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IP Voice Support/Trading Systems in City of London, England (UK)
    Current Employee - IP Voice Support/Trading Systems in City of London, England (UK)
    Recommends
    Approves of CEO

    Pros

    It's a big company so there are endless opportunities to move around into different lines of business and to go for promotions, which from personel experience I can say are very fair for everyone. I started in BT back in 2006 and made sure I showed promise and a willingness to be keen. Within 6 months I moved onto a more technical team and within another 2 months I was given the chance to learn the ropes of being a manger. Which I did and I was acting manager for my group while our boss was on holiday.
    Another good reason is that you feel like your doing something worth while. It's a good feeling when you help people and they are greatful for it. Also its like a family here. Everyone says hello to everyone and all BT people are more than willing to help, even if it means it puts them out and then they have to work harder to catch up!
    And then there are all the benefits/discounts from other companies that BT people get.
    So all in all, pretty much the best firm I've worked for!

    Cons

    It can be too big and you feel like a number, so not much reconigntion in the form of bonus/money.

    Advice to Management

    They do ring-fence themselves off from the rest of the BT population somehow. I don't think it's on purpose, its just a really big company and I imagine that it's hard to listen. One thing I would say is give more power back to the level 1 managers as they are the ones who deal with the engineers who keep the maintance contracts going.


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