BT Reviews in London, England | Glassdoor

BT London Reviews

Updated January 16, 2018
322 reviews

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London, England (UK)

3.5
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BT CEO Gavin Patterson
Gavin Patterson
104 Ratings

322 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Engineer in London, England (UK)
    Former Employee - Security Engineer in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT full-time (More than a year)

    Pros

    good benefits and nice people

    Cons

    could be more flexible time

    Advice to Management

    keep doing good job


  2. "Great team work, interegood benefits, interesting work and potential for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finane Manager in London, England (UK)
    Current Employee - Finane Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than a year)

    Pros

    Benefits are good, team are great to work with, very positive feeling amongst peers. Really feel like you are part of the team.

    Cons

    Management style is not to everyone's taste and some of the changes seem pointless and don't take on board feedback from the staff that will be impacted.

    Advice to Management

    Empowering your staff is a great driver for hard work and loyalty

  3. "BT Global Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Manager in London, England (UK)
    Former Employee - Programmer Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT full-time (More than 10 years)

    Pros

    1. Diversity
    2. Work from home policies
    3. Access to reduced BT telephones/BT Vision
    4. Great people
    5. Great projects

    Cons

    1. Unfortunately a lot of the pros depends on having a good line manager.

    Advice to Management

    not applicable


  4. "I felt exhausted, exploited"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than 3 years)

    Pros

    Big solid company, share plan, gym in the office, good place to learn if you move around different departments. You end up making good friends because it feels like you're going to war everyday so the people that work around you are like soldiers in the army, which creates a great bond

    Cons

    Work work work, nothing but head down work, low salaries and hard to get a promotion. I finally got an offer to promote and a matching salary to what I was being offered somewhere else when I presented my resignation letter. That's not how you keep good people. It's also hard to do what's best for the customer because they focus too much on the profits, which is a shame

    Advice to Management

    Look after your people and that will translate into a better customer experience overall. Happy employees = happy customers


  5. "Old hand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in London, England (UK)
    Current Employee - IT Manager in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 8 years)

    Pros

    Large company opportunities and good training

    Cons

    Bureaucratic focus on cutting cost all the time

    Advice to Management

    Less cost cutting more focus on efficiency


  6. "Steady"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 5 years)

    Pros

    Great people, flexible working, big brand reputation, large corporation investment in systems, comms, marketing - specifically internal social media/academy systems are pretty good. Surprising lack of clarity on processes.

    Cons

    Slow to react as a business, so big that you can get lost in the system.

    Advice to Management

    Changing the org chart isn’t the same as completing organisational change.


  7. "Could easily be the one of the best employers but they’re not ready to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Manager in London, England (UK)
    Current Employee - Delivery Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than 8 years)

    Pros

    Academy for learning is brilliant. Mentoring is available for any field you’re looking to go into. Do not believe in redundancies

    Cons

    As a TUPEd employee BT unfortunately give their existing workforce an unfair advantage. BTTC (BT’s Transition Centre) is used to dump colleagues out of their existing roles/teams into a transition centre which is why they would never be able to make the top employers to work for. It is a legal way of removing people from their roles as supposed to making redundancies. If you’re not liked by your management then they can easily remove you by making up a story to place you in the BTTC and if you try to defend yourself or to prove your case it is only perceived as a negative by BT. BT claim to be open & transparent which is not the case at all, or not with the management I have had. Benefit Banding is not worth it in a lot of good roles, you would get better benefits working for another company at that salary. There is a certain amount of arrogance in the company. Employees opinions or feedback is not considered despite doing surveys. Graduates do not stay for long due to the poor management and the ability to learn. They get dumped with petty work that no one else is prepared to do and do not get the right support to train. Management abuse their powers a lot and confidentiality does not exist in BT.

    Advice to Management

    Train managers to a standard that needs to be as supposed to hiring anyone out of favouritism. Please listen to employees and take on board the feedback. Currently employees are asked but never any action taken so please do not consider it as just a tick in the box. Make the BTTC more stringent to ensure any management have followed process before accepting anyone. Ensure evidences is gathered prior to acceptance as supposed to accepting anything just verbally or on a piece of paper. All companies have concerns of costs and its natural to reduce numbers but please ensure all employees are treated fairly as this does not currently happen. Employees get bullied by management to the point they either want to leave the company or to move to another role where they’re appreciated. Please make better recognitions for hard working employees

  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than a year)

    Pros

    BT has great people who are really keen to succeed and work in a collaborative manner.

    Cons

    Some of the systems are very dated, which often makes it slow to get things done

    Advice to Management

    Improve systems


  9. "My experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England (UK)
    Former Employee - Sales Associate in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at BT full-time (More than a year)

    Pros

    It is an excellent work environment with numerous benefits and deserves its prestigious rating in employee satisfaction. Wages were good and fair and I never realty felt like I was being exploited and loved every minute working there.

    Cons

    Getting there everyday was difficult as the commute was 2 hours long. Not much to say other than that. Maybe the kitchen area could have seen a clean every once in a while.

    Advice to Management

    Keep doing what your doing. Good job, keep it up. The atmosphere of the company is great and its been a pleasure to work there.


  10. "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in London, England (UK)
    Former Contractor - Anonymous Contractor in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at BT as a contractor (More than a year)

    Pros

    Long projects, clear processes, paid invoices directly when the employment agency went bankrupt

    Cons

    Lots of meetings, lentgthy processes, huge backlog of tasks, lots of people that do not pull their weight, difficult to get things done

    Advice to Management

    Incentivise innovation from every corner of the business. Empower employees to drive efficiency


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