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BT Reviews

Updated April 24, 2017
1,681 reviews

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3.1
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BT CEO Gavin Patterson
Gavin Patterson
385 Ratings

1,681 Employee Reviews

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  1. "British Telecom"

    Star Star Star Star Star
    Current Employee - Senior Client Services Manager in Chicago, IL
    Current Employee - Senior Client Services Manager in Chicago, IL

    I have been working at BT full-time (More than 5 years)

    Pros

    Opportunity to work with major global IT telecommunications leader

    Cons

    Recent developments in the news regarding BT Italy and leadership accountability


  2. Helpful (2)

    "Company doesn't always embrace their workers abroad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    When the job market is tight in the UK the company does what it needs to do to outsource and hire regular employees abroad, taking whatever steps necessary and paying a pretty handsome salary for talent based on local market rate.

    Cons

    When the UK job market goes south, the company looks to put UK workers back to work and makes US based employees redundant no matter what their ability level is or how much they produce. They've replaced key US workers on projects with lesser qualified UK workers and have set projects behind needing to bring those replacements up to speed.

    Advice to Management

    Don't just look at the UK talent pool to backfill roles when needed. Make sure you have the proper talent aligned with job need.


  3. Helpful (2)

    "Service Delivery management is a disaster. I've never seen such disrespect towards employees from management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Client Management in Houston, TX
    Current Employee - Director, Client Management in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Flexible working environment (remote work)
    Challenging work environment (good for out of the box thinkers)
    Good technical staff - the people that work are excellent to work with.

    Cons

    Zero support from upper management. You ask for help and get put down for it.
    This company is quick to sacrifice employees if it will save a contract.
    No effort to fix underlying problems but will toss resources at them.
    Favoritism- there is a tight click in place & no one but them gets support
    HR is no help

    Advice to Management

    Your only as strong as your weakest link- you should be strengthening your people and helping to promote them up & not be pushing them out. You impact delivery when you loose good people


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  5. Helpful (1)

    "Head of FTS Sales, Global Banking and Financial Markets"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of Sales in New York, NY
    Former Employee - Head of Sales in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at BT full-time (More than 10 years)

    Pros

    18 years and I was treated well, until regional restructuring and matrix management took over.

    Cons

    Pushing for generalist role, no interest is vertical specialization.

    Advice to Management

    Cannot only pursue the big binary deals, not how the business will grow. Customer satisfaction and key customer relationships at Ll level in the customers organization is key. You cannot just focus on CEO meetings, not all business is conducted at the C suite.


  6. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Long Beach, CA
    Former Employee - Project Manager in Long Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT (More than 5 years)

    Pros

    Great company with excellent culture and values

    Cons

    None come to mind, all my experience was good

    Advice to Management

    The management was very co-operative and helpful at BT


  7. "It's OK."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Project Manager in Cincinnati, OH
    Current Employee - Delivery Project Manager in Cincinnati, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at BT (More than a year)

    Pros

    BT management is nice to work with and always takes a constructive approach to issues. Very approachable.

    Cons

    BT management can be slow to act.


  8. "BT Work Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Dallas, TX
    Current Employee - Network Engineer in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    Many technology variations and customers globally beyond "big telco." Good health plan. Good time off, 4 week with seniority. Good sick leave, 401k match, stock options, work from home option. Global multinational work experience. Fair compensation. Market leader in business to business communication, outsourcing, call center, security, consulting, finance, government and military.

    Cons

    Technical work not always sold with designed support. Complex bureaucracy and processes. Big head count and layered management; senior managers not sufficiently aware of direct reporting team operation details and challenges. Under tight cost control.

    Advice to Management

    Stay in touch with direct reporting teams to enable and support the work requested from them.


  9. "Crappy company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Management in Chesapeake, VA
    Former Employee - Event Management in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay isn't bad and it's weekly

    Cons

    No direction, bad management, policies not enforced, favoritism etc

    Advice to Management

    Get it together


  10. "Plan&Build"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    flexible work hours, great benefits, long vacation

    Cons

    Not competitive enough on the US market

    Advice to Management

    n/a


  11. Helpful (2)

    "Not big on integrity toward employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time

    Pros

    They do have a big and recognizable brand.

    Cons

    A bit more accountability to the employees in the Americas might be in order. Cavalier compensation changes that impact employees and cynical bonus structures, when coupled with executive trust problems dont make it easy to attract and retain talent.

    Advice to Management

    Sever the (long and slow) cord back to the UK and compete on the same terms as the Americas competition. Hold your executives to higher standards. Change the hiring dynamics that allow incompetency to flourish. I stitute a robust ethics review function.


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