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BT Reviews

Updated July 24, 2017
1,823 reviews

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3.2
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BT CEO Gavin Patterson
Gavin Patterson
472 Ratings

1,823 Employee Reviews

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  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT full-time (More than a year)

    Pros

    Great work/life balance and office culture.

    Cons

    None really to speak of.


  2. Helpful (2)

    "Good company but will dispose you at a blink of an eye."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Account Director in Chicago, IL
    Former Employee - Global Account Director in Chicago, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than a year)

    Pros

    Good benefits. Global services and products. Knowledgeable professionals. Provides training and the adequate internal tools to perform your job. Solid market reputation.

    Cons

    Not a diverse company in the US (if you are a latino, prepare to be a fish out of water). Line manager gave me no feedback for one year, one day out of the blue he had an one on one call painting the picture black (about my funnel, which happened to be huge just a few weeks before and dropped considerably after losing an important bid) - I told him I would come up with a plan and would present it to him on our next one on one call two weeks later. Well, two weeks later he fired me. I had no feedback about my work for one year, everything was fine, and suddenly, as a big surprise I was out. The hiring process was super professional and fast, the dismissal, the opposite - it was the most disrespectful process I've ever seen. I received one email and that was it. No information whatsover regarding my receivables, my healthcare, vacations, etc - I was sent back and forth from Peopleline to HR a million times, I had to chase information for a month. I felt like a number. Disposable. That's not the right way to treat people. They should work on a respectful way to dismiss employees with a justifiable business reason (not just a phone call and one email), and have quarterly reviews about performance, to avoid surprises like mine (I was at 130% attainment of my sales quota by the way).

  3. Helpful (2)

    "Worst Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BT full-time (More than a year)

    Pros

    20 days Paid Time Off

    Cons

    High bureaucracy
    Unstructured
    Folks work in silos
    Managers do not support direct reports and easily swayed by other teams
    No bonuses in the last few years with insignificant raise last year

    Advice to Management

    rethink vision for the Americas in order to retain talent in order for success


  4. "Could be Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Manager in Chesapeake, VA
    Former Employee - Event Manager in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than a year)

    Pros

    Good exposure to companies, International Company

    Cons

    Its an easy position, but there is no room for growth and no incentives,
    the morale of the office is low and they will drop you at a drop of a hat

    BT Response

    Jun 26, 2017 – Social Media and Content Co-Ordinator

    Sorry that you feel there is no progression within your role, we do grow our own employees within the company so we’d definitely urge you to discuss this with your line manager.


  5. "Inept Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at BT full-time (More than 5 years)

    Pros

    Vacation package and work from home

    Cons

    Same directors are shuffled around at the top so no improvement happens. Obvious they are gearing up to sell Global Services


  6. Helpful (1)

    "Global responsibility for infrastructure operations."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of Global Information Technology in Princeton, NJ
    Former Employee - Head of Global Information Technology in Princeton, NJ
    Recommends
    Positive Outlook

    I worked at BT full-time (More than 8 years)

    Pros

    Flexible company to work for

    Cons

    Organizational issues needs to be resolved

    BT Response

    May 9, 2017 – Social Media and Content Co-Ordinator

    Thanks for your feedback, we like to pride ourselves on flexible working so we’re glad you felt that and were able to make the most of it. We’re always working to make improvements to the way we work... More


  7. "Report Writer and Technical Desk Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Report Writer & Technical Help Desk in Folsom, CA
    Current Employee - Report Writer & Technical Help Desk in Folsom, CA

    I have been working at BT full-time (More than 10 years)

    Pros

    I am very happy with the flexible hours, stability of the job, stress free environment, and benefits I have received from BT Conferencing.

    Cons

    Although BT Conferencing has been great, it lacks room for advancement in many jobs, they have had a high turnover rate in management, and certain off site positions have slow work flow communications with the main US site on the east coast.

    Advice to Management

    Develop a better process to help minimize high turn over rates for managers and work on better communication/work procedure documents for off site employees.

  8. Helpful (4)

    "Company doesn't always embrace their workers abroad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    When the job market is tight in the UK the company does what it needs to do to outsource and hire regular employees abroad, taking whatever steps necessary and paying a pretty handsome salary for talent based on local market rate.

    Cons

    When the UK job market goes south, the company looks to put UK workers back to work and makes US based employees redundant no matter what their ability level is or how much they produce. They've replaced key US workers on projects with lesser qualified UK workers and have set projects behind needing to bring those replacements up to speed.

    Advice to Management

    Don't just look at the UK talent pool to backfill roles when needed. Make sure you have the proper talent aligned with job need.


  9. "British Telecom"

    StarStarStarStarStar
    Current Employee - Senior Client Services Manager in Chicago, IL
    Current Employee - Senior Client Services Manager in Chicago, IL

    I have been working at BT full-time (More than 5 years)

    Pros

    Opportunity to work with major global IT telecommunications leader

    Cons

    Recent developments in the news regarding BT Italy and leadership accountability


  10. Helpful (5)

    "Service Delivery management is a disaster. I've never seen such disrespect towards employees from management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Client Management in Houston, TX
    Current Employee - Director, Client Management in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Flexible working environment (remote work)
    Challenging work environment (good for out of the box thinkers)
    Good technical staff - the people that work are excellent to work with.

    Cons

    Zero support from upper management. You ask for help and get put down for it.
    This company is quick to sacrifice employees if it will save a contract.
    No effort to fix underlying problems but will toss resources at them.
    Favoritism- there is a tight click in place & no one but them gets support
    HR is no help

    Advice to Management

    Your only as strong as your weakest link- you should be strengthening your people and helping to promote them up & not be pushing them out. You impact delivery when you loose good people


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