BT Reviews | Glassdoor

BT Reviews

Updated December 15, 2017
198 reviews

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2.2
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BT CEO Gavin Patterson
Gavin Patterson
25 Ratings

198 Employee Reviews

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  1. Helpful (7)

    "A once stable company in decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Service Manager in New York, NY
    Current Employee - Senior Service Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    - Very flexible about letting employees work from home.
    - Direct line managers almost always very fair, and genuinely care about your growth
    - Decent amount of holiday, sick pay, and even a small amount of paternity leave
    -Decent work/life balance (mostly)
    - A very well-paced on boarding process for new hires. I never felt overwhelmed.

    Cons

    - Annual "bonus" is always cut drastically or cut altogether
    - Cost savings has become the number 1 priority for BT, and has been for the past few years and is getting steadily worse. It is more important to them to cut costs than delivery a satisfactory or even passible product to it's customer. Lay offs are numerous, and jobs are being removed or combined for the remaining staff.
    - BT takes advantage of it's most loyal employees. Changing positions internally provides little to no remuneration! They give an excuse about only being able to give so much percentage increase in pay at a time, but if it had been an external hire, they would have been provided the full amount immediately. The full increase never comes, but your workload doubles.

    Advice to Management

    Care about your employees, especially those who have decided to be loyal to your company and stay internal for a better position. Put more effort into improving the quality of your product, and not just continue to cut costs which is running this company into the ground.


  2. Helpful (1)

    "Poor Management and failure to pay benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - P&P Engineer in Kansas City, KS
    Former Employee - P&P Engineer in Kansas City, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BT full-time (More than a year)

    Pros

    Salary and benefits were competitive.

    Cons

    Unless you work in sales you are treated as the bottom of the barrel. Management makes excuses for not being available to support employees.
    Failure to pay vacation and HR fails to respond when vacation days are removed from employees profile.

    Advice to Management

    You will continue to loose your best employees which is a shame. Every company meeting recognizes those in sales however if you are in a support job you don't exist. The failure of HR and managers to make sure employees are paid for and obtain the benefits they are promised is unacceptable.

  3. Helpful (1)

    "Very poor Subsidiary to BT UK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Senior Director in New York, NY
    Former Employee - Senior Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at BT full-time (More than 3 years)

    Pros

    Generally talented staff and delivery

    Cons

    Advanced Cronyism
    Advances not based on merit
    poor delivery capabilities
    Paper solutions do not exist

    Advice to Management

    Bring BT Americas GS back into the UK and quit ruing peoples careers and families


  4. "Not an employee friendly place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in New York, NY
    Current Employee - Operations Supervisor in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 5 years)

    Pros

    I'm trying, really hard to think of any, i guess the fact that international corporate experience looks good on a resume

    Cons

    the most toxic work environment imaginable, specifically, people are not empowered to do their jobs yet held accountable for missteps. Leadership is non-existent and HR is biased. Really not a place you will want to work. Global Services will be gone soon.

    Advice to Management

    Global Services division is poorly managed, despite dedicated, loyal employees


  5. Helpful (1)

    "US workers have no value with this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Delivery Manager in Dallas, TX
    Current Employee - Service Delivery Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 5 years)

    Pros

    Learn what you can if you can then run from this company

    Cons

    No long term employment if US based , no pay raises no bonus they say the pay Telecom industry don't believe.
    So top heavy the lay off those doing the work Shuffle upper management around and make the worker bees fo more work with no incentive

    Advice to Management

    Get rid of every top Management in Global Services you may start making money then


  6. Helpful (2)

    "Global Account Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Director in Dallas, TX
    Current Employee - Global Account Director in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than 5 years)

    Pros

    Hard working field people. Can do attitude within field teams.

    Cons

    No new technology. No resources. Unattainable sales goals with no strategy.

    Advice to Management

    Focus on retention, new technologies, realistic goals. Sales teams that don'r make money don't stay long. turnover will crush them.


  7. Helpful (4)

    "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer in Reston, VA
    Current Employee - Senior Engineer in Reston, VA
    Doesn't Recommend

    I have been working at BT full-time (More than 10 years)

    Pros

    I have been at BT for more than 11 years, things have been going just okay. Unfortunately there has been a change in management that has caused several long-time employees to leave.

    Cons

    no work space boundaries, no job security.

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT full-time (More than a year)

    Pros

    Great work/life balance and office culture.

    Cons

    None really to speak of.


  9. "Could be Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Manager in Chesapeake, VA
    Former Employee - Event Manager in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than a year)

    Pros

    Good exposure to companies, International Company

    Cons

    Its an easy position, but there is no room for growth and no incentives,
    the morale of the office is low and they will drop you at a drop of a hat

    BT Response

    Jun 26, 2017 – Social Media and Content Co-Ordinator

    Sorry that you feel there is no progression within your role, we do grow our own employees within the company so we’d definitely urge you to discuss this with your line manager.


  10. Helpful (6)

    "Worst Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BT full-time (More than a year)

    Pros

    20 days Paid Time Off

    Cons

    High bureaucracy
    Unstructured
    Folks work in silos
    Managers do not support direct reports and easily swayed by other teams
    No bonuses in the last few years with insignificant raise last year

    Advice to Management

    rethink vision for the Americas in order to retain talent in order for success


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