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BT Reviews

Updated May 25, 2017
1,729 reviews

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Full-time Part-time

3.1
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BT CEO Gavin Patterson
Gavin Patterson
416 Ratings

1,729 Employee Reviews

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  1. "Global responsibility for infrastructure operations."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of Global Information Technology in Princeton, NJ
    Former Employee - Head of Global Information Technology in Princeton, NJ
    Recommends
    Positive Outlook

    I worked at BT full-time (More than 8 years)

    Pros

    Flexible company to work for

    Cons

    Organizational issues needs to be resolved

    BT Response

    May 9, 2017 – Social Media and Content Co-Ordinator

    Thanks for your feedback, we like to pride ourselves on flexible working so we’re glad you felt that and were able to make the most of it. We’re always working to make improvements to the way we work ... More


  2. "Report Writer and Technical Desk Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Report Writer & Technical Help Desk in Folsom, CA
    Current Employee - Report Writer & Technical Help Desk in Folsom, CA

    I have been working at BT full-time (More than 10 years)

    Pros

    I am very happy with the flexible hours, stability of the job, stress free environment, and benefits I have received from BT Conferencing.

    Cons

    Although BT Conferencing has been great, it lacks room for advancement in many jobs, they have had a high turnover rate in management, and certain off site positions have slow work flow communications with the main US site on the east coast.

    Advice to Management

    Develop a better process to help minimize high turn over rates for managers and work on better communication/work procedure documents for off site employees.


  3. Helpful (3)

    "Company doesn't always embrace their workers abroad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    When the job market is tight in the UK the company does what it needs to do to outsource and hire regular employees abroad, taking whatever steps necessary and paying a pretty handsome salary for talent based on local market rate.

    Cons

    When the UK job market goes south, the company looks to put UK workers back to work and makes US based employees redundant no matter what their ability level is or how much they produce. They've replaced key US workers on projects with lesser qualified UK workers and have set projects behind needing to bring those replacements up to speed.

    Advice to Management

    Don't just look at the UK talent pool to backfill roles when needed. Make sure you have the proper talent aligned with job need.


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  5. "British Telecom"

    Star Star Star Star Star
    Current Employee - Senior Client Services Manager in Chicago, IL
    Current Employee - Senior Client Services Manager in Chicago, IL

    I have been working at BT full-time (More than 5 years)

    Pros

    Opportunity to work with major global IT telecommunications leader

    Cons

    Recent developments in the news regarding BT Italy and leadership accountability


  6. Helpful (4)

    "Service Delivery management is a disaster. I've never seen such disrespect towards employees from management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Client Management in Houston, TX
    Current Employee - Director, Client Management in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Flexible working environment (remote work)
    Challenging work environment (good for out of the box thinkers)
    Good technical staff - the people that work are excellent to work with.

    Cons

    Zero support from upper management. You ask for help and get put down for it.
    This company is quick to sacrifice employees if it will save a contract.
    No effort to fix underlying problems but will toss resources at them.
    Favoritism- there is a tight click in place & no one but them gets support
    HR is no help

    Advice to Management

    Your only as strong as your weakest link- you should be strengthening your people and helping to promote them up & not be pushing them out. You impact delivery when you loose good people


  7. Helpful (1)

    "Head of FTS Sales, Global Banking and Financial Markets"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of Sales in New York, NY
    Former Employee - Head of Sales in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at BT full-time (More than 10 years)

    Pros

    18 years and I was treated well, until regional restructuring and matrix management took over.

    Cons

    Pushing for generalist role, no interest is vertical specialization.

    Advice to Management

    Cannot only pursue the big binary deals, not how the business will grow. Customer satisfaction and key customer relationships at Ll level in the customers organization is key. You cannot just focus on CEO meetings, not all business is conducted at the C suite.


  8. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Long Beach, CA
    Former Employee - Project Manager in Long Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT (More than 5 years)

    Pros

    Great company with excellent culture and values

    Cons

    None come to mind, all my experience was good

    Advice to Management

    The management was very co-operative and helpful at BT


  9. "It's OK."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Project Manager in Cincinnati, OH
    Current Employee - Delivery Project Manager in Cincinnati, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at BT (More than a year)

    Pros

    BT management is nice to work with and always takes a constructive approach to issues. Very approachable.

    Cons

    BT management can be slow to act.


  10. "BT Work Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Dallas, TX
    Current Employee - Network Engineer in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    Many technology variations and customers globally beyond "big telco." Good health plan. Good time off, 4 week with seniority. Good sick leave, 401k match, stock options, work from home option. Global multinational work experience. Fair compensation. Market leader in business to business communication, outsourcing, call center, security, consulting, finance, government and military.

    Cons

    Technical work not always sold with designed support. Complex bureaucracy and processes. Big head count and layered management; senior managers not sufficiently aware of direct reporting team operation details and challenges. Under tight cost control.

    Advice to Management

    Stay in touch with direct reporting teams to enable and support the work requested from them.


  11. "Crappy company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Management in Chesapeake, VA
    Former Employee - Event Management in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay isn't bad and it's weekly

    Cons

    No direction, bad management, policies not enforced, favoritism etc

    Advice to Management

    Get it together


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