BT Reviews | Glassdoor

BT Reviews

Updated November 22, 2017
97 reviews

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2.3
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BT CEO Gavin Patterson
Gavin Patterson
10 Ratings

97 Employee Reviews

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  1. Helpful (2)

    "A once stable company in decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Service Manager in New York, NY
    Current Employee - Senior Service Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    - Very flexible about letting employees work from home.
    - Direct line managers almost always very fair, and genuinely care about your growth
    - Decent amount of holiday, sick pay, and even a small amount of paternity leave
    -Decent work/life balance (mostly)
    - A very well-paced on boarding process for new hires. I never felt overwhelmed.

    Cons

    - Annual "bonus" is always cut drastically or cut altogether
    - Cost savings has become the number 1 priority for BT, and has been for the past few years and is getting steadily worse. It is more important to them to cut costs than delivery a satisfactory or even passible product to it's customer. Lay offs are numerous, and jobs are being removed or combined for the remaining staff.
    - BT takes advantage of it's most loyal employees. Changing positions internally provides little to no remuneration! They give an excuse about only being able to give so much percentage increase in pay at a time, but if it had been an external hire, they would have been provided the full amount immediately. The full increase never comes, but your workload doubles.

    Advice to Management

    Care about your employees, especially those who have decided to be loyal to your company and stay internal for a better position. Put more effort into improving the quality of your product, and not just continue to cut costs which is running this company into the ground.


  2. Helpful (1)

    "US workers have no value with this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Delivery Manager in Dallas, TX
    Current Employee - Service Delivery Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 5 years)

    Pros

    Learn what you can if you can then run from this company

    Cons

    No long term employment if US based , no pay raises no bonus they say the pay Telecom industry don't believe.
    So top heavy the lay off those doing the work Shuffle upper management around and make the worker bees fo more work with no incentive

    Advice to Management

    Get rid of every top Management in Global Services you may start making money then

  3. Helpful (2)

    "Global Account Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Director in Dallas, TX
    Current Employee - Global Account Director in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than 5 years)

    Pros

    Hard working field people. Can do attitude within field teams.

    Cons

    No new technology. No resources. Unattainable sales goals with no strategy.

    Advice to Management

    Focus on retention, new technologies, realistic goals. Sales teams that don'r make money don't stay long. turnover will crush them.


  4. Helpful (4)

    "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer in Reston, VA
    Current Employee - Senior Engineer in Reston, VA
    Doesn't Recommend

    I have been working at BT full-time (More than 10 years)

    Pros

    I have been at BT for more than 11 years, things have been going just okay. Unfortunately there has been a change in management that has caused several long-time employees to leave.

    Cons

    no work space boundaries, no job security.


  5. Helpful (3)

    "Inept Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at BT full-time (More than 5 years)

    Pros

    Vacation package and work from home

    Cons

    Same directors are shuffled around at the top so no improvement happens. Obvious they are gearing up to sell Global Services

    BT Response

    Aug 15, 2017 – Social Media and Content Co-Ordinator

    It’s a shame to hear you feel we are not making improvements. We move our Senior Management team to make sure they’re able to have a positive impact on different business areas, but we’ll make sure... More


  6. "Report Writer and Technical Desk Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Report Writer & Technical Help Desk in Folsom, CA
    Current Employee - Report Writer & Technical Help Desk in Folsom, CA

    I have been working at BT full-time (More than 10 years)

    Pros

    I am very happy with the flexible hours, stability of the job, stress free environment, and benefits I have received from BT Conferencing.

    Cons

    Although BT Conferencing has been great, it lacks room for advancement in many jobs, they have had a high turnover rate in management, and certain off site positions have slow work flow communications with the main US site on the east coast.

    Advice to Management

    Develop a better process to help minimize high turn over rates for managers and work on better communication/work procedure documents for off site employees.


  7. "British Telecom"

    StarStarStarStarStar
    Current Employee - Senior Client Services Manager in Chicago, IL
    Current Employee - Senior Client Services Manager in Chicago, IL

    I have been working at BT full-time (More than 5 years)

    Pros

    Opportunity to work with major global IT telecommunications leader

    Cons

    Recent developments in the news regarding BT Italy and leadership accountability

  8. Helpful (6)

    "Service Delivery management is a disaster. I've never seen such disrespect towards employees from management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Client Management in Houston, TX
    Current Employee - Director, Client Management in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Flexible working environment (remote work)
    Challenging work environment (good for out of the box thinkers)
    Good technical staff - the people that work are excellent to work with.

    Cons

    Zero support from upper management. You ask for help and get put down for it.
    This company is quick to sacrifice employees if it will save a contract.
    No effort to fix underlying problems but will toss resources at them.
    Favoritism- there is a tight click in place & no one but them gets support
    HR is no help

    Advice to Management

    Your only as strong as your weakest link- you should be strengthening your people and helping to promote them up & not be pushing them out. You impact delivery when you loose good people


  9. "It's OK."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Project Manager in Cincinnati, OH
    Current Employee - Delivery Project Manager in Cincinnati, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at BT (More than a year)

    Pros

    BT management is nice to work with and always takes a constructive approach to issues. Very approachable.

    Cons

    BT management can be slow to act.


  10. Helpful (1)

    "BT Work Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Dallas, TX
    Current Employee - Network Engineer in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    Many technology variations and customers globally beyond "big telco." Good health plan. Good time off, 4 week with seniority. Good sick leave, 401k match, stock options, work from home option. Global multinational work experience. Fair compensation. Market leader in business to business communication, outsourcing, call center, security, consulting, finance, government and military.

    Cons

    Technical work not always sold with designed support. Complex bureaucracy and processes. Big head count and layered management; senior managers not sufficiently aware of direct reporting team operation details and challenges. Under tight cost control.

    Advice to Management

    Stay in touch with direct reporting teams to enable and support the work requested from them.


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