BT Reviews | Glassdoor

BT Reviews

Updated September 2, 2017
283 reviews

Filter

Filter


1.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
BT CEO Gavin Patterson
Gavin Patterson
73 Ratings

283 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. Helpful (1)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than 8 years)

    Pros

    At one time BT was an awesome place to work. Holidays are all they have to offer.

    Cons

    No advancement ,No pay increase outsource work to low paying countries, Exes don't practice values they preach. BT doesn't want long term employees over the age of 40 considered to expensive.

    Advice to Management

    Listen to your employees listen look and understand your care survey.


  2. Helpful (5)

    "Worst Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BT full-time (More than a year)

    Pros

    20 days Paid Time Off

    Cons

    High bureaucracy
    Unstructured
    Folks work in silos
    Managers do not support direct reports and easily swayed by other teams
    No bonuses in the last few years with insignificant raise last year

    Advice to Management

    rethink vision for the Americas in order to retain talent in order for success

  3. Helpful (2)

    "Inept Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at BT full-time (More than 5 years)

    Pros

    Vacation package and work from home

    Cons

    Same directors are shuffled around at the top so no improvement happens. Obvious they are gearing up to sell Global Services

    BT Response

    Aug 15, 2017 – Social Media and Content Co-Ordinator

    It’s a shame to hear you feel we are not making improvements. We move our Senior Management team to make sure they’re able to have a positive impact on different business areas, but we’ll make sure... More


  4. Helpful (6)

    "Service Delivery management is a disaster. I've never seen such disrespect towards employees from management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Client Management in Houston, TX
    Current Employee - Director, Client Management in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Flexible working environment (remote work)
    Challenging work environment (good for out of the box thinkers)
    Good technical staff - the people that work are excellent to work with.

    Cons

    Zero support from upper management. You ask for help and get put down for it.
    This company is quick to sacrifice employees if it will save a contract.
    No effort to fix underlying problems but will toss resources at them.
    Favoritism- there is a tight click in place & no one but them gets support
    HR is no help

    Advice to Management

    Your only as strong as your weakest link- you should be strengthening your people and helping to promote them up & not be pushing them out. You impact delivery when you loose good people


  5. Helpful (2)

    "Do NOT work for this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BT full-time

    Pros

    There are a number of good people working there.

    Cons

    It seems like most managers there have no idea what they are doing. Communications are nonexistent, and when they do happen, are incredibly dishonest. 90% of the time, BT is way behind the curve in figuring out how to integrate new technologies into their current platforms, and most groups there have never heard of a little thing called "documentation". Advancement is nearly nonexistent, and they will change your job title in order to deny you pay raises.

    Advice to Management

    Get out your employees' way. They are smarter than you, know their jobs better than you ever will and are constantly being held back by you.


  6. Helpful (3)

    "Not big on integrity toward employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time

    Pros

    They do have a big and recognizable brand.

    Cons

    A bit more accountability to the employees in the Americas might be in order. Cavalier compensation changes that impact employees and cynical bonus structures, when coupled with executive trust problems dont make it easy to attract and retain talent.

    Advice to Management

    Sever the (long and slow) cord back to the UK and compete on the same terms as the Americas competition. Hold your executives to higher standards. Change the hiring dynamics that allow incompetency to flourish. I stitute a robust ethics review function.


  7. Helpful (8)

    "Not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Dallas, TX
    Former Employee - Director in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than 10 years)

    Pros

    really talented people at the working level

    Cons

    Executive level in BT Global Services very weak. In the Americas, beyond weak. Typical non-confrontational Europeans. Very passive aggressive.

    Execs do not like people at any level challanging anything, prefer group think workers who fall in line.

    Benefits (Health) are horrendous. Basically catestrophic coverage.

    Growth targets do not align with industry growth. Last 3 yrs, targets not met as a result and bonuses not paid.

    Pay raises are not given when employees are promoted. It is against policy in the UK which is applied globally.

    Constant "value for money exercises". Translation, look at all employees making above $X's and remove from the business and reallocate their work to lesser paid employees. As a result, Service Delivery and Service Assurance have suffered impacting end customers.

    Constant offshoring of critical delivery work which impacts end customer.

    Systems and tools supplied to workers are behind competitors, makes for a frustrating work environment.

    Semi-Annual performance rating, mandatory "leveling" of employees because company not achieving targets. Blame the workers mentality rather than reviewing business strategy and holding thse who developed it responsible.

    Will violate comapny policy about hiring spouses in same office on a whim.

    Does not understand American culture or mindsets. Will get schooled in contract negotiations because of Europen mindset.

    Will actually put in writing confirmation of bonus payment, then not pay it. Will say a "mistake" was made for the non-payment reason but will not correct the mistake.

    Actual quote from HR: "We don't pay the best, we don't pay the worst. We pay somewhere in the middle. If people don't like it, they can go somewhere else"

    Depending on what part of the business you are in, a typical work week could average 50-80 hours a week.

    Advice to Management

    Hire senior execs who actuay have a track record of success. Clean house. If not willing to do so, divest of GS.

  8. Helpful (4)

    "Director, Operations and Delivery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than a year)

    Pros

    A place to work if you have no other alternative

    Cons

    - Archaic processes, culture, organization structure
    - Watch out. Vacation is "granted' not "earned". In case you leave, no pay out.
    - Offer has no notice period
    - Inertia to change
    - Rooted in British class system

    Advice to Management

    Hire a US consulting firm and revamp the operation from TOP.


  9. Helpful (4)

    "Lost."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Consultant in New York, NY
    Former Employee - Principal Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you keep quiet and just do mediocre work, the work life balance is great.

    Cons

    Where do I start, innovation is punished, it is painfully obvious that the B-team is running the Americas region and the real investment is in the UK.

    Advice to Management

    Your best bet is to spin-off Global Services and focus on what you can do well, domestic UK telecom.


  10. Helpful (4)

    "Professional Services going downhill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managing Consultant in New York, NY
    Former Employee - Managing Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    Not many pros here - flexible schedule? Until they lay you off (did not happen to me but I had to lay off several people before I left)

    Cons

    Upper management has lost their way and do not know how to grow and be successful at professional services.

    Advice to Management

    Get some training on how to manage a talented professional workforce and build a professional services business.


Showing 283 of 1,984 reviews
Reset Filters