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BT Reviews

Updated February 18, 2017
249 reviews

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BT CEO Gavin Patterson
Gavin Patterson
54 Ratings

249 Employee Reviews

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  1. "Do NOT work for this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BT full-time

    Pros

    There are a number of good people working there.

    Cons

    It seems like most managers there have no idea what they are doing. Communications are nonexistent, and when they do happen, are incredibly dishonest. 90% of the time, BT is way behind the curve in figuring out how to integrate new technologies into their current platforms, and most groups there have never heard of a little thing called "documentation". Advancement is nearly nonexistent, and they will change your job title in order to deny you pay raises.

    Advice to Management

    Get out your employees' way. They are smarter than you, know their jobs better than you ever will and are constantly being held back by you.


  2. Helpful (2)

    "Not big on integrity toward employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time

    Pros

    They do have a big and recognizable brand.

    Cons

    A bit more accountability to the employees in the Americas might be in order. Cavalier compensation changes that impact employees and cynical bonus structures, when coupled with executive trust problems dont make it easy to attract and retain talent.

    Advice to Management

    Sever the (long and slow) cord back to the UK and compete on the same terms as the Americas competition. Hold your executives to higher standards. Change the hiring dynamics that allow incompetency to flourish. I stitute a robust ethics review function.


  3. Helpful (4)

    "Not what it used to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Dallas, TX
    Former Employee - Director in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than 10 years)

    Pros

    really talented people at the working level

    Cons

    Executive level in BT Global Services very weak. In the Americas, beyond weak. Typical non-confrontational Europeans. Very passive aggressive.

    Execs do not like people at any level challanging anything, prefer group think workers who fall in line.

    Benefits (Health) are horrendous. Basically catestrophic coverage.

    Growth targets do not align with industry growth. Last 3 yrs, targets not met as a result and bonuses not paid.

    Pay raises are not given when employees are promoted. It is against policy in the UK which is applied globally.

    Constant "value for money exercises". Translation, look at all employees making above $X's and remove from the business and reallocate their work to lesser paid employees. As a result, Service Delivery and Service Assurance have suffered impacting end customers.

    Constant offshoring of critical delivery work which impacts end customer.

    Systems and tools supplied to workers are behind competitors, makes for a frustrating work environment.

    Semi-Annual performance rating, mandatory "leveling" of employees because company not achieving targets. Blame the workers mentality rather than reviewing business strategy and holding thse who developed it responsible.

    Will violate comapny policy about hiring spouses in same office on a whim.

    Does not understand American culture or mindsets. Will get schooled in contract negotiations because of Europen mindset.

    Will actually put in writing confirmation of bonus payment, then not pay it. Will say a "mistake" was made for the non-payment reason but will not correct the mistake.

    Actual quote from HR: "We don't pay the best, we don't pay the worst. We pay somewhere in the middle. If people don't like it, they can go somewhere else"

    Depending on what part of the business you are in, a typical work week could average 50-80 hours a week.

    Advice to Management

    Hire senior execs who actuay have a track record of success. Clean house. If not willing to do so, divest of GS.


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  5. Helpful (3)

    "Director, Operations and Delivery"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than a year)

    Pros

    A place to work if you have no other alternative

    Cons

    - Archaic processes, culture, organization structure
    - Watch out. Vacation is "granted' not "earned". In case you leave, no pay out.
    - Offer has no notice period
    - Inertia to change
    - Rooted in British class system

    Advice to Management

    Hire a US consulting firm and revamp the operation from TOP.


  6. Helpful (2)

    "Lost."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Consultant in New York, NY
    Former Employee - Principal Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you keep quiet and just do mediocre work, the work life balance is great.

    Cons

    Where do I start, innovation is punished, it is painfully obvious that the B-team is running the Americas region and the real investment is in the UK.

    Advice to Management

    Your best bet is to spin-off Global Services and focus on what you can do well, domestic UK telecom.


  7. Helpful (2)

    "Professional Services going downhill fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managing Consultant in New York, NY
    Former Employee - Managing Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    Not many pros here - flexible schedule? Until they lay you off (did not happen to me but I had to lay off several people before I left)

    Cons

    Upper management has lost their way and do not know how to grow and be successful at professional services.

    Advice to Management

    Get some training on how to manage a talented professional workforce and build a professional services business.


  8. "Account Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Director in Atlanta, GA
    Former Employee - Account Director in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than a year)

    Pros

    Large company that has a niche in US with multinational corporations

    Cons

    Unwilling to pay commissions to sales people. As a sales person, you have to battle to make sure you are paid for a sale. Not worth the effort when there are many other places you can work where you do not have to do that.

    Advice to Management

    Stop being so tight with the pound! Pay your people well so you can grow your business.


  9. Helpful (2)

    "to outsource or not"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefit package is good, especially the starting vacation / personal / and sick time you have starting on day 1

    Cons

    the constant moving of jobs across the country and aroung the world, as they are finding out that outsourcing, even to BT employees in another country, does have communicatoin limitations

    Advice to Management

    keep all employees in the loop and you should be able to have a loyal workforce. Acknowledge that competition is fierce.


  10. Helpful (3)

    "Nothing makes sense, keeps getting worse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at BT (More than 10 years)

    Pros

    A decent stepping-stone or temp thing.

    Cons

    No internal advancement, no concern for employee morale, frequent changes in company structure so executives never have to keep any promises (at least for the U.S.)...nothing makes any sense, and most non-managers are constantly in fear.

    Advice to Management

    .....


  11. Helpful (8)

    "Stay Away"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Best wifi network in office I've ever experienced, and I had to dig deep for that one.

    Cons

    Management is terrible and incompetent. You will work ridiculous hours since this business reports into the UK. In addition there are other very underperforming teams around the globe that need constant attention so you will work around the clock. Like others have noted the leadership and ethical standards of this company when it comes to paying employees and business decisions are very questionable. The way this company operates is appalling and I never imagined this was possible here in the US. You WILL not have any advancement opportunities if you are not from the UK or haven't figured out some way to win them over and 'allow' you an opportunity. They constantly export UK talent over to fill higher level opportunity gaps and subsequently create a leadership mess in terms of getting things done the American way. This is evident with the recurring frequency of underperformance. They employ desperate non-repeatable tactics to report abysmal results. You cannot cripple a business through cost containment and very poor strategy and execution year after year and expect growth. This is their playbook. In addition they like to reshuffle the chairs of the Titanic believing internal reorganizations will drive growth. This company is in trouble and I only gave it one star because I had to by default. I wouldn't recommend this company to the elephant in the circus.

    Advice to Management

    Fire yourselves and find something else you're good at. There is no hope for these individuals. They have heard through employee survey feedback what needs to change but clearly aren't competent enough to execute.



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