BT Reviews | Glassdoor

BT Reviews

Updated April 26, 2017
292 reviews

Filter

Filter


2.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
BT CEO Gavin Patterson
Gavin Patterson
36 Ratings

292 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. Helpful (2)

    "Company doesn't always embrace their workers abroad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    When the job market is tight in the UK the company does what it needs to do to outsource and hire regular employees abroad, taking whatever steps necessary and paying a pretty handsome salary for talent based on local market rate.

    Cons

    When the UK job market goes south, the company looks to put UK workers back to work and makes US based employees redundant no matter what their ability level is or how much they produce. They've replaced key US workers on projects with lesser qualified UK workers and have set projects behind needing to bring those replacements up to speed.

    Advice to Management

    Don't just look at the UK talent pool to backfill roles when needed. Make sure you have the proper talent aligned with job need.


  2. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Deliver Project Manager in Cincinnati, OH
    Former Contractor - Deliver Project Manager in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BT as a contractor (More than a year)

    Pros

    Worldwide organization supporting very large manufacturing company. A lot of complex PM methods and procedure to learn and follow.

    Cons

    Processes and procedures always changing to better support the client but training was limited and difficult to get ahold of someone to help. A lot of overtime and weird hours and weekends involved. Difficult to do the job 10-12 hour days were normal and expected. Overtime had to be pre-approved. Office environment not that friendly or supportive.

    Advice to Management

    Better methods and procedures in place before serious client relationship develops and goes south. PM expected to be completely involved with change management thru entire changing process.


  3. "Crappy company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Management in Chesapeake, VA
    Former Employee - Event Management in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay isn't bad and it's weekly

    Cons

    No direction, bad management, policies not enforced, favoritism etc

    Advice to Management

    Get it together


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "savings instead of sanity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Braintree, MA
    Current Employee - Anonymous Employee in Braintree, MA
    Doesn't Recommend
    Neutral Outlook

    I have been working at BT full-time (More than 5 years)

    Pros

    great people...nice office...good vacation schedule

    Cons

    lack of leadership and project direction

    Advice to Management

    demonstrate that you value your employees...don't just talk about it


  6. Helpful (10)

    "BT Hates Salespeople"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at BT full-time

    Pros

    BT does hire nice people. Co-workers are excellent, and very nice folks:

    Cons

    Quotas are unachievable; products are obsolete, pedestrian and overpriced. I would say 1 out of 4 people achieves quota. At quota BT pays specialists above market, but don't worry, you won't hit quota. You have to hit all of 4 different numbers to get accelerators. Don't worry, you won't. Even if by some miracle you hit every milestone and quota, bt can (and will) take money away because they don't want to pay you that much. Plain and simple.
    Also. Bt doesn't promote. They'll hire some stuffed shirt for you to report to. Likely a British male.

    Advice to Management

    Stop focusing Solely on divisional profit. Margins are high enough, and the products are overpriced according to the market. Operations is cut to the bone so they are clearly very profitable. Start hiring Ops people so they can actually deliver what was sold.


  7. Helpful (6)

    "Downhill...FAST!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in Dallas, TX
    Current Employee - Finance Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BT (More than 5 years)

    Pros

    Telecommuting, depending on line manager.

    Cons

    Very poor planning and methodology in terms of reporting and requirements. For the past year expectations have been severely unreasonable, multiple last-minute requests, and all urgent.

    Recent offshoring immensely decreased employee morale and those teams have been unable to deliver quality work. In certain positions you are expected to be "on call", as we have to report to UK, so hours are long.

    Two years in a row with none to minimal bonus payout (except for C-level). Upside is that every year around bonus time we get taken out to the parking lot go have hot dogs & burgers, so there is that.

    Salaries are around 15% below market.

    I have to agree with other reviews that since going to an open environment to "stimulate collaboration", everyone seems to be less enthusiastic about going in to the office. Maybe it has been this way for a while, now we just get to see it more often.

    Advice to Management

    Advice to management is pointless. This has been provided via internal surveys for years and nothing is taken into account. If they don't consider internal advice, why would they even read this?


  8. "Avoid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at BT full-time

    Pros

    Great people who seem to like a challenge as it is very hard to get anything done effectively. Can work from home.

    Cons

    There is a feeling of an anti American sentiment that runs throughout upper management. Business and market decisions get made out of the UK for the US with no practical experience understanding the impact of those decisions. The recent reorganization has integrated BT Conferencing with BT Global Services and as a result, the BT Conferencing brand is going away and the business will eventually go to the competition. A combination of these and other issues has created a toxic environment making it hard to remain positive.

    Advice to Management

    Although they don't or won't read this space, they should let the US run their business out of the US with people who have the authority to make real business decisions.


  9. Helpful (3)

    "Company seems to be struggling with people internally, salaries and competing against the big US competition."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Manager in New York, NY
    Current Employee - Sales Account Manager in New York, NY
    Negative Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    They have good ideas and BT has potential with their offerings. Company has a good moral perspective and good core values.

    Cons

    Commission is tough to make. Poor execution on deployment, no raises, governance is out of control, too many processes in place and chiefs in the room at times. Potential is in the hands of executive management and UK vs US laws. Very poor training or new and existing employees. UK seems to be completely disconnected from US business - not on same page

    Advice to Management

    Eliminate the over processing of every action. Figure out a way that we can make money and not just the select few who fall into the large accounts and reap the benefits for years at a time. Put a lead generation team in place to create more opportunity. Provide more training to employees - don't just say it's online- people need engagement with other people to better understand what they are selling


  10. Helpful (3)

    "Client Delivery Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BT full-time (More than a year)

    Pros

    Appropriately complex and challenging assignments

    Cons

    Overly bureaucratic with complex matrix organisation.

    Advice to Management

    Simplify the matrix with empowering delivery teams.


  11. "cant decide if they want to write software or not"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software in Westminster, CO
    Former Employee - Software in Westminster, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    stable company unless they feel like eliminating employees to save a dollar

    Cons

    zero technical leadership, just a mess as they fail to become a creative force and yet fail to follow any reasonable modern strategy for software development

    Advice to Management

    stop trying to crush the life out any sign of creativity. also, try to be less British.


Showing 292 of 1,756 reviews
Reset Filters