BT Reviews | Glassdoor

BT Reviews

Updated August 15, 2017
308 reviews

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BT CEO Gavin Patterson
Gavin Patterson
42 Ratings

308 Employee Reviews

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  1. Helpful (1)

    "Lacking leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Management in Washington, DC
    Current Employee - Sales Management in Washington, DC
    Doesn't Recommend
    No opinion of CEO

    Pros

    Reputation of the Group is solid, excellent benefits and great peers to work with

    Cons

    UK based company that is out of touch with NA

    Advice to Management

    None -


  2. Helpful (2)

    "This is not the place you want to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Mountain View, CA
    Current Employee - Employee in Mountain View, CA
    Doesn't Recommend

    Pros

    Awesome Technology and Products with innovative ideas

    Cons

    The top 5 executives have the say in everything. All other employees work in a sweat shop style

    Advice to Management

    Open communication, regular meetings with employees. Set proper direction. Hire good quality people

  3. Helpful (1)

    "Time to rebuild"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Manager in New York, NY
    Current Employee - Business Manager in New York, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    The people -this company now exists soley on the goodwill of its staff - careful!

    Cons

    Lack of clear direction or understandning of what should, could or can be done.

    Advice to Management

    Actually listen to the "legacy BT" staff (while they're still here)


  4. "US management lacks power to make decisions."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Ability to work virtually is a plus. I have saved a substantial amount of money on not having to commute daily. Additionally there is a good infrastructure in place to support telecommuting.

    Cons

    BT has taken on too many companies in the US in a short period of time, and has done a very poor job of integrating. They are very slow to normalize compensation, benefits, and organizational structure. The US management has no power to fix the issues because all decisions ultimately come from overseas. In some cases, people have waited 2 years to be integrated, without proper communication, nor support for career advancement. Additionally, contracting with clients is long and involved. As such clients have attrited due to procurement challenges.

    Advice to Management

    BT needs to empower local leadership to make the tough HR and finance decisions. Also, the legal and finance teams need to understand that clients drive our business, not risk management.


  5. Helpful (1)

    "BT - Where Good Enough is just beyond reach"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Program Director in Dallas, TX
    Current Employee - Senior Program Director in Dallas, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    BT Global Services is a very global company with many opportunities to travel and work abroad if you are single and looking for this kind of lifestyle.

    Cons

    No published or monitored career progression. No performance reviews from the people you actually work for. Just like consulting. Conference calls around the clock

    Advice to Management

    Implement career progression tracks. Hold people accountable for the quality of their work. Ensure that top performers are rewarded sufficiently.


  6. Helpful (1)

    "Average company average employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managing Consultant in Houston, TX
    Current Employee - Managing Consultant in Houston, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Flexible work environment with viirtual workforce. You can work from home and not be tied down to an 8-5 in an office

    Cons

    The level of excellence is not there. I would estimate that 50% of professionals have college degrees while the other half feel like a degree is worthless and their MS or Cisco certificaitons somewho equalize the playing field. Promotions are hokey at best when you work with non-degreed people with titles of Senior Principal and yet have never completed economics 101. You want professional...go to Accenture, Booz, etc

    Advice to Management

    Management needs to move on...many of you are riding the wave on grabbing bonuses off the backs of others and you really do not have a grasp of what is really going on


  7. Helpful (1)

    "Good then very Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Tech in Princeton, NJ
    Former Employee - Network Tech in Princeton, NJ
    Doesn't Recommend
    No opinion of CEO

    Pros

    I learned a lot a BT. It was a good starting point in a career in IT. Everyone was also very easy to get a long with.

    Cons

    After some time working there they figured you've worked there long enough to know everything so from then on there was no help with any new projects that came up. They also gave people no time off because there was no one that could cover their time, so people would be mad at each other. Work was also non-stop from the second I walked into the door to about 30 mins after when I was supposed to have already left.

    Advice to Management

    Go to upper management to tell them that people are very unhappy. Tell them that people are burnt out from dealing with a million things all at once.

  8. Helpful (2)

    "Used to be a growing and exciting company. Plagued by poor management and bureaucracy."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Quincy, MA
    Current Employee - Manager in Quincy, MA
    Doesn't Recommend

    Pros

    Some extremely talented technical folks
    Ability to work from home

    Cons

    Management is a joke
    Sales sells technology that we have never even evaluated
    Management couldn't make a decision to save their lives
    Raises and bonuses are non-existent

    Advice to Management

    Get folks in upper management that can make a decision and inspire the company.


  9. Helpful (4)

    "The worst career experience I have ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in El Segundo, CA
    Former Employee - Anonymous Employee in El Segundo, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Excellent benefits and compensation. Generally competent peers within my department. Exposure to global experience in my field of interest. Closeness to home and airport for business travel.

    Cons

    Leadership at various levels (it gets worse as leadership level elevates) lead from a place of fear, lack of information, self-preservation and situationally determined professional morals and ethics. Communication and collaboration between related groups and within groups are fractured at best. It appears that for eh lest couple of years the decision has been made to transform at least in the US to become a mini-EDS as many key positions have been and continue to be filled by its former employees. ironically, while BT espouses specific work values of integrity, collaboration and customer-focus, the culture of EDS and those BT has hired from EDS generally behave in the opposite or close to opposite manner. It's hypocritical and has contributed to the creation of a toxic work environment.

    Advice to Management

    Realize most of you who are in leadership positions are not respected and supported by the majority of employees in your teams. Self-reflect on why , take accountability and focus on transforming yourself because transformation is warranted.


  10. Helpful (1)

    "BT Global Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Sales in Dallas, TX
    Current Employee - Global Sales in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits on par with industry standards
     - that's about it

    Cons

    Leadership in the "go to market" strategy is horrible.
    Leadership in resolving support and delivery issues.... horrible
    Top leadership igonor ongoing issues, but state things are moving in the right direction

    Advice to Management

    1: Pull your head out of the sand and upgrade the systems and processes.
    2: Fix your go to market strategy and bring your groups together. MNC Vs Volume accounts.... renaming groups without fixing the issues does not accomplish anything.
    3: Stop being cheap on sales compensation... people working together for a common goal will create better growth!


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