BT Reviews | Glassdoor

BT Reviews

Updated February 20, 2017
1,597 reviews

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3.1
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BT CEO Gavin Patterson
Gavin Patterson
332 Ratings

1,597 Employee Reviews

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  1. Helpful (4)

    "Backwards organisation"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    As a means to retire. The money starts OKish and stays OKish as you progress your "career" here.

    Cons

    Most of the company has its head in the sand, only mediocrity is rewarded. Everything about BT is fake, everything is all talk and no walk. Performance reviews don't dwell on what you have done, but on generic corporate values. Most people in the company at all levels replace real comments and speeches with a sea of trendy buzzwords. You will never hear about "something important to discuss", you will only hear about "a key enabler moving forwards".

    Advice to Management

    Stop acting like a dinosaur, show some respect to your employees and customers. Stop caring only about your bonuses and do what is right.


  2. Helpful (1)

    "The company is very much a boy's club and they stick to the who you know and are politically connected to philosophy."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in New York, NY
    Current Employee - Senior Consultant in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There is a lot of schedule, travel and overall workflow flexibility. This is worth a lot because you are never stuck to a 9-5 office routine.

    Cons

    If you are not part of the boy's club or are not well connected or play their game you always fall to the bottom rung of good, challenging assignments, promotions and any career growth at all.

    Advice to Management

    There needs to be more cohesiveness in the overall culture and management and more inclusiveness in all the entities that have been integrated. Remove the "outsider" feeling and view if you are not a legacy INS employee.


  3. Helpful (1)

    "Keep looking, this place is laying everyone by March 2011."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Associate in El Segundo, CA
    Former Employee - Senior Customer Associate in El Segundo, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good vacation benefits. Better than average US based companies.

    Cons

    No raises in 4 years and laid off unexpectedly when other lackluster employees can keep their head down and do dismal work survive by being yes men.
    No sense of direction by management caused a total failure for our group to survive, jobs moving to non US countries, would have been better if BT never bought Infonet Corp.
    Lackluster customer service after losing top talent, as management more aware of their failing and protecting themselves than listening to people on the floor for improvement.

    Advice to Management

    Get a new job before the ship sinks into oblivion, BT has proven once before, Concert anyone?, that they cannot do business in the US.


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  5. Helpful (7)

    "BT is not very supportive to the folks they count on to deliver their difficult message to clients."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in New York, NY
    Former Employee - Consultant in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - nice office
    - some nice people
    - the biggest and best financial clients
    - job for life if you know how to play their game.

    Cons

    - you can not feel proud about the end service you are helping to provide, very often

    - constant re-orgs that don't address the things that impact bottom line or customer experience

    - client facing people are leaving at a very rapid pace and they are being replaced by a less experienced full time employee or an outsourced person.

    - Poor systems which are supported out of India

    - Bad processes and procedures

    - there is no real team feel created by senior management and little appreciation expressed for those who work hard to over compensate for the lack of internal support

    - not enough respect for the customer..."easier to keep a client then get a new one" is not something they seem to value.

    - there is a real lack of cooperation between department heads.

    - Finger pointing culture due to poor leadership by men who have spent the bulk of their career at BT.

    - Too much outsourcing which in the end costs them more due to re-works, loss of business and opportunity cost

    - A lack of passion to succeed

    - BTGS management changes directions very often and deliver a confusing message to employees

    - BTGS does not invest in it's people

    - BTGS does not have as an impressive product line when you compare quality and price

    - BTGS tends to make the same mistakes frequently and they don't seem to realize or care

    - Poor morale among staff

    - BTGS' technology lacks innovation and is behind the curve

    Advice to Management

    Please treat your clients and staff better by listening to what they have to say. Please take that information and consider when you make decisions that impact these two groups. My opinion is that by treating your clients and staff well you will begin to succeed as a business. Please suppress egos and try to get along with one another so that across the organization a consistent message is delivered to staff so they can work across groups more successfully. Client's see BT...they don't necessarily differentiate between internal BT groups.

    Please stop bullying clients but rather partner with these clients to re-gain the respect and trust you lost since purchasing the firms that make up your financial vertical.


  6. Helpful (1)

    "not good"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Saint Petersburg, FL
    Current Employee - Technical Support in Saint Petersburg, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    great benefits, great co-workers, nice facilities, decent pay, much flexibility. company car, perks, gift cards, rather close to the neighborhood, fiendly atmosphere, company picnics

    Cons

    no room for advancement, poor management decision making, no employee communication. team leaders know very little and sometimes a lot less than employees under them,

    Advice to Management

    treat employees fairly if you want them to stay in the company. also give more perks to employees for them not to leave for better comapnies


  7. Helpful (1)

    "Misleading"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chesapeake, VA
    Former Employee - Anonymous Employee in Chesapeake, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Decent pay, plenty of work.

    Cons

    Offers "at home" jobs but does not give them within promised time, makes many excuses to keep workers in office for long hours for months. Management is not even in same state, neither are trainers. Poor training. Success depends on whether or not co-workers feel like helping.

    Advice to Management

    Keep your management in the same state as the employees and be upfront if the "at home" jobs will require months in office.


  8. "Advice to potential job seekers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Various Positions in El Segundo, CA
    Former Employee - Various Positions in El Segundo, CA
    Doesn't Recommend

    I worked at BT full-time (More than 10 years)

    Pros

    Keep looking...don't stop...run...
    I have been gone almost 4 years and still have not recovered from the outsourcing and the management team in the UK.
    Kind of the same attitude as British Patroleum BP in the gulf coast.

    Cons

    British owned companies to not buy into America. They are in the country to make a profit and in the case of BT, in the UK they are union and part of the Communication Workers Union so they would not be able to operate in the same manner.
    Company does not value employees and does not live by their Mission Statement.

    Advice to Management

    Stop appointing a new CFO each year and giving bonuses to the last one.


  9. Helpful (4)

    "Terrible culture, management through fear and intimidation. Very "British", hierarchical."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Worker Bee in San Antonio, TX
    Former Employee - Worker Bee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    BT Group UK has cash to float faltering Global Services for a while longer.

    Cons

    Inept management throughout. Broken systems throughout. Losing customers day in and day out.


  10. "BT Radianz"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC in Nutley, NJ
    Current Employee - NOC in Nutley, NJ

    I have been working at BT full-time (More than 8 years)

    Pros

    Good work life balance here.

    Cons

    constantly downsizing and fear of losing job

    Advice to Management

    Please help us success in job


  11. Helpful (4)

    "Most Unprofessional Company - Ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Boston, MA
    Former Employee - Consultant in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than 3 years)

    Pros

    Pay was fairly appropriate
    Network engineers were intelligent coworkers to have

    Cons

    ~20 years behind the times in stuff like HR ethics and stds. for managers
    Reactive, not proactive management, i.e., 'seat of your pants' management
    No clear upper management line of site to departmental goals
    Poor communication on down the line, resulting in lower rungs cleaning up messes incessantly
    U.S. employees have suffered massive layoffs in the last year as this is a global company and staffing is less expensive almost everywhere else, i.e., probably not the place to think you have career longevity if you are US based

    Advice to Management

    see "Cons" above and correct this situation. Appears deck chairs have changed again so I do not have an opinion on this specific person below; former execs get a thumbs down.



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