BT Reviews | Glassdoor

BT Reviews

Updated February 26, 2017
1,608 reviews

Filter

Filter

Full-time Part-time

3.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
BT CEO Gavin Patterson
Gavin Patterson
337 Ratings

1,608 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. "Service Delivery management is a disaster. I've never seen such disrespect towards employees from management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Client Management in Houston, TX
    Current Employee - Director, Client Management in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Flexible working environment (remote work)
    Challenging work environment (good for out of the box thinkers)
    Good technical staff - the people that work are excellent to work with.

    Cons

    Zero support from upper management. You ask for help and get put down for it.
    This company is quick to sacrifice employees if it will save a contract.
    No effort to fix underlying problems but will toss resources at them.
    Favoritism- there is a tight click in place & no one but them gets support
    HR is no help

    Advice to Management

    Your only as strong as your weakest link- you should be strengthening your people and helping to promote them up & not be pushing them out. You impact delivery when you loose good people


  2. "manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    friendly people / future investment / the building infrastructure starting to become dated / investing in new technology / flexible working patterns encouraged

    Cons

    poor pay and benefits / progression via internal application very staid and slow process can be somewhat frustrating ie deadmans shoes

    Advice to Management

    invest in staff empowering with responsibility, encourage new ideas


  3. "Network Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good recognised brand, good level of benefits, excellent flexible options

    Cons

    Lots of Politics, performance reviews every 3 months with loads of burocracy and paperwork to fill in. Envy and gossip at all levels. Pressure to perform at top down level

    Advice to Management

    Ensure your practices are consistent not just in the UK but in all other countries where you operate.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "BT life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Bangalore Rural (India)
    Current Employee - Analyst in Bangalore Rural (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT (More than a year)

    Pros

    Work culture is very good.
    Every good for Data engineers and Scientist

    Cons

    Work will be always continuous .

    Advice to Management

    limited Parking


  6. Helpful (2)

    "Avoid. At all costs. Your happiness matter."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in London, England (UK)
    Current Employee - Team Member in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    Security. You get paid at the end of the month. Nothing else.

    Cons

    Sexism and racism are rife, loads of useless, talentless middle managers. Nasty politics at the expense of customer commitments. no concept of customer service, non-existing customer focused culture. I am stuck here and can't find the time to retrain to get a new job elsewhere. I am helpless and hate how much I need to keep this job to feed my young family.

    Advice to Management

    get some standard when recruiting into middle management.


  7. "Great place to work if you are good at sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Belfast, Northern Ireland (UK)
    Current Employee - Customer Service Associate in Belfast, Northern Ireland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Really great money for a call centre in BT, free BT Broadband and discount on other products such as 30% off mobile contract. Great training and a good environment

    Cons

    Not for you if you don't like changing campaigns, can be a bit wearing at times and a lot of the roles focus on selling


  8. "Great place to develop a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Buyer in Campinas, São Paulo (Brazil)
    Current Employee - Senior Buyer in Campinas, São Paulo (Brazil)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than a year)

    Pros

    Very senior and high level environment, great opportunities to development, very professional work force, good work life balance, good tools

    Cons

    Not so easy to transferring to other sites, BT is a great company and I don't have anything else to point


  9. "Project Manager"

    Star Star Star Star Star
    Former Employee - Senior Project Manager
    Former Employee - Senior Project Manager

    I worked at BT full-time (More than 3 years)

    Pros

    Personal Growth as well as professional growth.

    Cons

    Quality of work was great.

    Advice to Management

    core management work needed for Project management


  10. "Customer Support engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Engineer in Gurgaon, Haryana (India)
    Current Employee - Customer Support Engineer in Gurgaon, Haryana (India)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at BT full-time (More than a year)

    Pros

    Network Technical related issue , Nice environment and lovely place to work with.

    Cons

    Some of the Process are not streamlined.


  11. "Fast-paced, varied & fun"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than a year)

    Pros

    Fast pace of innovation & change
    Variety in role, and variety of roles available
    Fun environment with great people

    Cons

    Pace of change means you need to be agile and resilient
    Large organisation means you need to be a great collaborator & communicator



Showing 1,608 of 1,671 reviews
Reset Filters