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BT Reviews

Updated October 21, 2017
1,965 reviews

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3.3
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BT CEO Gavin Patterson
Gavin Patterson
557 Ratings

1,965 Employee Reviews

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Pros
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More Pros and Cons

  1. "Not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Swindon, Wiltshire, South West England, England (UK)
    Current Employee - Team Member in Swindon, Wiltshire, South West England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Solid job, good pay rises if in the right job

    Cons

    Managers focusing on the buzz word/actions that week and no payrises if your not front end

    Advice to Management

    Listen to your staff


  2. "Do not work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Help & Billing Advisor in Cardiff, Wales (UK)
    Former Employee - Technical Help & Billing Advisor in Cardiff, Wales (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BT full-time (More than a year)

    Pros

    The only good thing is ‘some’ of the people there

    Cons

    Terrible management , no support from floor walkers, noisy, hot dealing, smelly grubby desks. The air con never works so they expect you to work in a 23 degrees room. They pick up on petty little things when they need to focus more on their staff. The training is absolutely useless and no point in doing , just boring if you ask me ! If you tell them you have mental health problems they’ll literally talk you in to leaving , the job creates nothing but stress and anxiety.
    Constantly asking you to follow process and open and close complaints and if you don’t open a complaint when there’s petty signs of frustration you’re classed as being ‘non compliant’ since there was a recruitment to get rid of all the Indian call centres it’s just awful.

    You bring new managers in to the company who have never been on the phones with BT and are absolutely useless at everything , they can’t even answer any questions you ask and tell you to go to another manager ! Shocking ! Worst job ever I’m so happy that I’ve left

    Advice to Management

    Please stop having buzz meetings and support your employees

  3. "Generally positive place for a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    Flexible schedule and remote work culture in many divisions. This flexibility is needed for work-life balance because you may be expected to work with people across the globe at odd times. Excellent benefits. Appears to be "doing the right thing" in environmental concerns, women in leadership roles, paid time off for volunteer efforts.

    Cons

    Complicated structure of cooperative/competing business units makes for too much bureaucracy and the company is increasingly run by cost-cutting finance teams that are scholarly in management-by-spreadsheet but don't have a bit of experience in the actual service. BT is huge - your experience is very dependent on the quality of management within your division. Career growth can be poor in some geographies but good in others.

    Advice to Management

    Listen to your trusted employees and use their advice.


  4. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Bengaluru (India)
    Former Employee - Associate in Bengaluru (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT full-time (More than a year)

    Pros

    You can have exposure to large enterprise level of application.

    Cons

    you should have at least minimum 2 years of BT experience for next promotion.
    It is too high.

    Advice to Management

    Try to keep good talented people in BT. wont let them go easily.


  5. "*Ruined one year of my career*"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BT full-time

    Pros

    None ! Metriculously none !

    Cons

    No process in plan or implementation.
    Everything is ran by a group of people who are incompetent.

    Advice to Management

    #Gavinpeterson #BTGurgaon #LotofEfforts required #starthiringbetterpeople


  6. "Nice company to work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gurgaon, Haryana (India)
    Current Employee - Anonymous Employee in Gurgaon, Haryana (India)
    Recommends
    Positive Outlook

    I have been working at BT full-time (More than a year)

    Pros

    It's a very good company to work with. Employee friendly. They understand the employee.

    Cons

    Personal development training lacks here. Training are not conducted for grooming the way they should be conducted. Training department should be revamped.

    Advice to Management

    Kindly focus on training and grooming of the employee s so that they are eligible for next level.


  7. "Enjoyed it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Lincoln, England (UK)
    Current Employee - Sales in Lincoln, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    good training that we got at the start

    Cons

    bad hours we had to work alot

    Advice to Management

    nio

  8. "Good company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible, great environment, young team

    Cons

    Experience varies on the team you join


  9. "More talk than doing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in London, England (UK)
    Former Employee - Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BT full-time (More than a year)

    Pros

    Lots of smart people and high ambitions. Well established blue chip with good pay and benefits. Great team if you are in the right department.

    Cons

    Lots of technical projects. Too many stakeholders when it comes to decision making. People afraid to make mistakes. They focus more on pleasing upper management.

    Advice to Management

    Simplify budget approval process. Allow people to fail fast and learn from mistakes. Focus on BT's old roots of being an innovator.


  10. "Challenging environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at BT full-time (More than 3 years)

    Pros

    Challenging quality deals, fast paced
    Ability to move within larger organisation

    Cons

    Very poor work life balance
    Requirement to relocate to UK for progression in wide variety of roles


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