BT Reviews | Glassdoor

BT Reviews

Updated March 22, 2017
1,642 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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BT CEO Gavin Patterson
Gavin Patterson
364 Ratings

1,642 Employee Reviews

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  1. "Good company to work with"

    Star Star Star Star Star
    Current Employee - Senior Software Engineer in Bengaluru (India)
    Current Employee - Senior Software Engineer in Bengaluru (India)
    Recommends
    Approves of CEO

    I have been working at BT (More than a year)

    Pros

    Individual recognisation from the team and higher management.

    Cons

    work life balance will be gone. You need to plan your work and priorities.


  2. "BT has been better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graduate Engineer in Manchester, England (UK)
    Former Employee - Graduate Engineer in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT full-time (More than a year)

    Pros

    Varied work with a large customer base. Good chance of travel in certain jobs. There is a large network vsriation so chance to pick up good skills.

    Cons

    The salary is not as competitive as it was . The internal structure is constantly changing and the performance managment methods can be unfair.

    Advice to Management

    Ensure a fair pm structure is in place


  3. "Complaints"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecoms Engineer in London, England (UK)
    Former Employee - Telecoms Engineer in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good people nice work place

    Cons

    need more job opportunities for people

    Advice to Management

    help people more


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  5. "Senior Software Engineer in BT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer
    Current Employee - Senior Software Engineer
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 5 years)

    Pros

    Good all around opportunities to work on various projects. Great to start learning as a first job, and developing a good career focus. Great graduate programme. Decent package and benefits, good annual leave and flexible hours.

    Cons

    Poorly payed compared to national and London average. Very little opportunity for career development and promotions after you're in.

    Advice to Management

    Don't let your talent leave the company. At this rate they will...


  6. "Team Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Debrecen (Hungary)
    Current Employee - Team Manager in Debrecen (Hungary)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at BT full-time (More than a year)

    Pros

    The office is in the middle of town.

    Cons

    No clear comms from senior management. No good example.


  7. "Only apply if you're great at sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor (Retention) in Truro, England (UK)
    Former Employee - Customer Advisor (Retention) in Truro, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BT full-time (Less than a year)

    Pros

    Reasonably good pay, you don't see customers face to face, chance to earn bonus pay.

    Cons

    The training (4 weeks) does not prepare you for the carnage unleashed on you when you get on the phones, they state that sales are 20% of the job however, the greatest emphasis is put on sales. The customers are extremely rude and abusive because you don't have to face them, it's hard to sell the benefits when everyone is doing cheaper deals. Also, every second of your time is accounted for and the pressure of not meeting targets (sales, call handling time, wrap, keep scores etc) is too much for most people. People were leaving every day.

    Advice to Management

    More attention to the way staff are trained as customer advisors are not prepared for when they get on the call centre floor. The systems used are not helping advisors to carry out their job well, more incentives for keeping customers instead of just sales.


  8. "Great place, awesome office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Bengaluru (India)
    Current Employee - Associate in Bengaluru (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time

    Pros

    Great facilities, awesome office interiors. Good work life balance.

    Cons

    Management only looks for buzzwords, no credits for delivering stuffs out of the box.

    Advice to Management

    Some improvements needed in appraisal management.


  9. "Great experience and opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Career opportunities, technology development, graduate scheme

    Cons

    Complex processes, changing leadership, hours


  10. "Sr.Sales Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at BT full-time (More than 3 years)

    Pros

    Great company, vision, products and services.

    Cons

    Looming effects of Brexit and the Italian issue

    Advice to Management

    Push ahead with even better products and services that follow the current vision. Should help customers to see past the internal challenges


  11. "Constant headcount efficiencies are going to kill productivity as your best staff jump ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    Annual leave was decent for hires pre 2015. (27.5 days). It's not as good now (c.21 days). There is free broadband and cheaper mobile phone.

    Cons

    Work life balance is egregious. Employee morale can not simply be improved by introducing free tea and coffee. Staff leave and are not replaced. Workloads increase. This is NOT sustainable.

    Advice to Management

    You'll lose all your best staff if you over work them. Invest in people and then you can deliver. You can't grow and deliver your customer service improvements whilst simultaneously railroading efficiencies. Leaving was the best decision I ever made. The constant stress of doing the work of 1.5-2FTE with no recognition or suitable pay increases was not something that motivated an 'Excellent' performer such as myself to stay aboard this sinking ship.



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