BT Reviews | Glassdoor

BT Reviews

Updated April 26, 2017
1,686 reviews

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1,686 Employee Reviews

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  1. "Employee first"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT (Less than a year)

    Pros

    employee first company
    good atmosphere to work
    good knowledge of networking

    Cons

    sometimes too much workload but still a good learning phase.
    salary increment not that good.


  2. Helpful (6)

    "Not what it used to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Dallas, TX
    Former Employee - Director in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than 10 years)

    Pros

    really talented people at the working level

    Cons

    Executive level in BT Global Services very weak. In the Americas, beyond weak. Typical non-confrontational Europeans. Very passive aggressive.

    Execs do not like people at any level challanging anything, prefer group think workers who fall in line.

    Benefits (Health) are horrendous. Basically catestrophic coverage.

    Growth targets do not align with industry growth. Last 3 yrs, targets not met as a result and bonuses not paid.

    Pay raises are not given when employees are promoted. It is against policy in the UK which is applied globally.

    Constant "value for money exercises". Translation, look at all employees making above $X's and remove from the business and reallocate their work to lesser paid employees. As a result, Service Delivery and Service Assurance have suffered impacting end customers.

    Constant offshoring of critical delivery work which impacts end customer.

    Systems and tools supplied to workers are behind competitors, makes for a frustrating work environment.

    Semi-Annual performance rating, mandatory "leveling" of employees because company not achieving targets. Blame the workers mentality rather than reviewing business strategy and holding thse who developed it responsible.

    Will violate comapny policy about hiring spouses in same office on a whim.

    Does not understand American culture or mindsets. Will get schooled in contract negotiations because of Europen mindset.

    Will actually put in writing confirmation of bonus payment, then not pay it. Will say a "mistake" was made for the non-payment reason but will not correct the mistake.

    Actual quote from HR: "We don't pay the best, we don't pay the worst. We pay somewhere in the middle. If people don't like it, they can go somewhere else"

    Depending on what part of the business you are in, a typical work week could average 50-80 hours a week.

    Advice to Management

    Hire senior execs who actuay have a track record of success. Clean house. If not willing to do so, divest of GS.


  3. "Solid company but limited growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in New York, NY
    Current Employee - Account Director in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    Flexible working , strong management team, respectful culture and international focus makes it great place to build a network . Lots of presence in South America

    Cons

    Pay plan , long sales cycles, lack of brand awareness and absence of marketing makes sales very difficult as often prospective customers don't know us.... churn of sales and sales managers over the years severely limits potential

    Advice to Management

    Invest in raising brand profile , as BT is absent from the market.... not known


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  5. "BT Americas"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Work life balance, virtual office

    Cons

    Comp plan, little opportunity for upward movement


  6. Helpful (4)

    "Director, Operations and Delivery"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than a year)

    Pros

    A place to work if you have no other alternative

    Cons

    - Archaic processes, culture, organization structure
    - Watch out. Vacation is "granted' not "earned". In case you leave, no pay out.
    - Offer has no notice period
    - Inertia to change
    - Rooted in British class system

    Advice to Management

    Hire a US consulting firm and revamp the operation from TOP.


  7. "Excellent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global ITSM Manager in Cincinnati, OH
    Former Employee - Global ITSM Manager in Cincinnati, OH
    Recommends
    Positive Outlook

    I worked at BT (More than 8 years)

    Pros

    Excellent company to work for

    Cons

    Does not compensate for education


  8. Helpful (3)

    "Lost."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Consultant in New York, NY
    Former Employee - Principal Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you keep quiet and just do mediocre work, the work life balance is great.

    Cons

    Where do I start, innovation is punished, it is painfully obvious that the B-team is running the Americas region and the real investment is in the UK.

    Advice to Management

    Your best bet is to spin-off Global Services and focus on what you can do well, domestic UK telecom.


  9. Helpful (3)

    "Professional Services going downhill fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managing Consultant in New York, NY
    Former Employee - Managing Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    Not many pros here - flexible schedule? Until they lay you off (did not happen to me but I had to lay off several people before I left)

    Cons

    Upper management has lost their way and do not know how to grow and be successful at professional services.

    Advice to Management

    Get some training on how to manage a talented professional workforce and build a professional services business.


  10. "good technical skill but very political"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre-Sales Engineer in New York, NY
    Former Employee - Pre-Sales Engineer in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    some very qualified people but mostly in the UK

    Cons

    in the US a highly political culture, standard benefits

    Advice to Management

    make it less bureaucratic


  11. "Company changed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in Boston, MA
    Former Employee - Senior Consultant in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    exposed to different industries
    Part of a bigger whole

    Cons

    started shaving off benefits
    lost some enterprise accounts

    Advice to Management

    bring back the old INS culture


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