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BT Reviews

Updated May 28, 2017
297 reviews

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  1. Helpful (6)

    "BT Conferencing / Chesapeake, VA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Just Part of the Team in Chesapeake, VA
    Current Employee - Just Part of the Team in Chesapeake, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Great people to work with. Great industry to work in. It is very different than standard call center operations.

    Cons

    Uses many contract employees from Manpower. These people have little or no chance of getting on full-time with BT. This is after many years of service at a "temporary employee". The few that did get converted saw little or no increase in their pay. Regardless of your performance you will always get rated as Average. Pay increases are few and tiny. Expect to become an expert on service delivery but without any increase in pay. Most of this company's conferencing revenue is from America, and yet they continue to migrate American jobs to Hungary. BT benefits, especially medical, are terrible. This company is a British company headquartered in the UK.

    Advice to Management

    Wake up. Americans do not like to be treated this way.


  2. "Conferencing Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Conferencing Coordinator in Quincy, MA
    Former Employee - Conferencing Coordinator in Quincy, MA

    I worked at BT full-time (More than 3 years)

    Pros

    They do offer various schedules, and they have plenty of overtime during the busy seasons.

    Cons

    Low wages, and not much of a chance for advancement. Also, they are downsizing all of the time, and sending jobs overseas.


  3. Helpful (1)

    "Meah"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Chesapeake, VA
    Former Employee - Team Leader in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than a year)

    Pros

    Pretty easy job if you are moderately attentive. Lots of conference allow you some down time.

    Cons

    It's really hard to advance. Very stuck in their ways when it comes to management personnel.


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  5. Helpful (2)

    "BT Global Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in Boston, MA
    Former Employee - Senior Consultant in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    Autonomy, Remote working, Client Driven, Account Driven

    Cons

    No professional growth progression. You're tasked to a client from anywhere up to a few weeks to a few years at one particular client. I only stepped into the office twice in my 5+ years of working with them -- once when they interviewed me, and once to sign on. Definitely a hardware telecomms shop that once tried to branch out into the custom software and services world but failed due to management and domain knowledge. They ended up acquiring other companies which succeeded in this market, but those single-site companies had no idea on how to work when resources are distributed globally.

    Advice to Management

    Start focusing more on your resource's need to prevent turn over and stagnation. Top resources will want continual career growth.


  6. Helpful (4)

    "Disorganized chaos reigns supreme"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managing Consultant in Irving, TX
    Current Employee - Managing Consultant in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Competitive Salaries, Telecommuting (in some jobs), International Organization

    Cons

    No clear strategic vision, Poorly managed reductions in force, promotions are very rare, raises are even more rare, *expensive* benefits, terrible vacation policy

    Advice to Management

    Senior management in GS needs to be strategic. Too many large scale organizational changes are made to address tactical issues and are done with no real planning or direction. Start treating your employees like they're valued. GS having a lesser vacation policy and other benefits compared to the rest of the organization will continue to spur employee turnover. Improve employee recognition. It shouldn't take years for a deserving employee to receive a promotion after being requested by their manager.


  7. Helpful (3)

    "Constant Reorganization Makes Strategic Progress Difficult"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    Global telecoms provider
    Opportunity to work with the largest clients
    Network Services, Outsourcing, Voice, Data

    Cons

    Growing EBITDA by cutting costs - top line growth not being achieved
    4 CEOs of BT GS in 5 years (Barrault, Lalani, Kelley, Alvarez)
    4 Presidents of BT Americas in the same time span (a unit of BTGS) in the same span (Pol, Boustridge, Butze, McMann)

    Advice to Management

    Focus on a narrower product set
    Focus on integraton of acquisitons to achieve value from the asset
    Develop a global account model with suitable alignment of incentives


  8. Helpful (3)

    "Declining business with low efficiency"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in El Segundo, CA
    Former Employee - Finance Manager in El Segundo, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    -benefit, generous vacation days
    -MNC, looks good on resume

    Cons

    low efficiency
    high pressure, long hours without sense of accomplishment
    rounds of layoffs in the US


  9. Helpful (2)

    "engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Santa Clara, CA
    Former Employee - Senior Software Engineer in Santa Clara, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at BT full-time (More than 3 years)

    Pros

    good benefits and work/life balance

    Cons

    the quicker you finish your project, the sooner you will be replaced by foreign contractors and you will be removed from your team or even from the company.

    BT seems to me not a place where engineers are treated as family members but tools. avoid this company if you have other choices

    Advice to Management

    treat engineers like human beings


  10. "BT Global Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Irving, TX
    Current Employee - Consultant in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at BT full-time (More than a year)

    Pros

    The company is struggling in the US market. Their focus is network and manged services. Generous vacation policy, In line with Europe in terms of vacation allowance. fixed line services in the UK performance consistency give BT a lot of financial flexibility to enter and grow market precense. Big focus in APAC region.

    Cons

    significant cost cutting. poor emphasis on customer services. low employee moral. US and Canada is stuggling. losing lots of talent.

    Advice to Management

    listen to employees. Decisions are coming from over seas wth no regard to customer impact.


  11. Helpful (3)

    "BT Global Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Alliance Management in El Segundo, CA
    Former Employee - Alliance Management in El Segundo, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at BT full-time (More than 3 years)

    Pros

    Unparalled Global Network/Services Footprint and Delivery Model
    Rich and deep Services/Solutions Portfolio
    Marquee Client List
    Unrivaled Branding/Name Recognition

    Cons

    1) UK Corporate at times seems 'out of touch' and onerous Governance processes restrict Regional Team flexibility/responsiveness/autonomny responding to 'in-theatre' market demands
    2) BT Pension commitments inhibit Corp. flexibility to meet analyst expectations and eliminate 'dead-wood' UK personnel so Regional Teams are targeted for repeated (1-2/Yr) headcount reduction(s)forcing less people to try to do more
    3) Recent wave of BT Global Services Executive Management / Sector Lead defections by legacy INS Services team appear tied to influx of ex-HP (EDS) management team and impact of repeated restructurings reminding former/current employees that they're operating in BT Americas version of 'Survivor'.....
    4) Lack of US PoP density, or investment/acquisition strategy toward this end, inhibits BT's ability to effectively compete in the domestic MPLS space Vs AT&T, Verizon, etc.
    5) Functionally, BT's Corporate focus RE: Alliance Management is more 'administrative' Vs strategic in nature. Certifications, VIP rebates, Procurement, etc. seem to take precedence over well thought out 'Go To Market' Campaigns, Building brand recognition/mindshare in the US, field engagement acceleration activities and true sales/business development.

    Advice to Management

    When interviewing ask questions about 'reporting structure', clearly defined scope of responsibilities, turn-over rate in that specific business unit, reason for opening and degree of BT impact/influence you'll be operating under domestic Vs UK????


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