BT Reviews | Glassdoor

BT Reviews

Updated January 9, 2018
47 reviews

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47 Employee Reviews

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  1. "Pretty good company..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Atlanta, GA
    Former Employee - Project Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    Pros

    Employees have great deal of Latitude.

    Cons

    Management gets in the way of good workers.

    Advice to Management

    Allow the workers to do their jobs.


  2. "Good team of people to work with, poor upper management direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Finance Manager in Irving, TX
    Former Employee - Operations Finance Manager in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at BT full-time (More than 3 years)

    Pros

    Good team members, pay scale was good.

    Cons

    Poor training materials, poor decision making by upper management

    Advice to Management

    read cons

  3. Helpful (4)

    "Offshoring like crazy!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Analyst/Accountant in Irving, TX
    Current Employee - Finance Analyst/Accountant in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BT full-time (Less than a year)

    Pros

    Very flexible in terms of being able to work from home/remotely if needed. Everyone was very friendly in the Dallas office.

    Cons

    They offshored 80% of the Finance and Accounting jobs to India. The Americas CFO told us in a conference call that there would be extensive layoffs and we would be informed in the next 48 hours. Anyone that was left, had to interview for any remaining positions and hope they get picked. We have 3 months until our job is officially over. In the meantime, we have to train our replacements that will take our jobs in India. I really want to know how some guy in India, is going to do a Finance Manager's role which entails lots of writing and variance analysis.

    Also, they make you pay money to every company event in order to attend. We had to pay $5, just to take part in the Thanksgiving potluck and Christmas party.

    Advice to Management

    If you had these layoffs planned, then don't bother hiring new full-time workers less than a year before the layoffs and leading them on that they have a future with the company. That's what contractors are for.


  4. Helpful (1)

    "Mixed bag of Crazy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Braintree, MA
    Current Employee - Anonymous Employee in Braintree, MA
    Negative Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Good work family balance. Many good people.

    Cons

    S-L-O-W moving bureaucratic, process oriented (paper pushing) culture. Weak management in a pass the buck, CYA work environment. Senior management is clueless.

    Advice to Management

    Get out of your silo and be a leader. Listen to your employees.


  5. Helpful (6)

    "BT Conferencing / Chesapeake, VA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Just Part of the Team in Chesapeake, VA
    Current Employee - Just Part of the Team in Chesapeake, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Great people to work with. Great industry to work in. It is very different than standard call center operations.

    Cons

    Uses many contract employees from Manpower. These people have little or no chance of getting on full-time with BT. This is after many years of service at a "temporary employee". The few that did get converted saw little or no increase in their pay. Regardless of your performance you will always get rated as Average. Pay increases are few and tiny. Expect to become an expert on service delivery but without any increase in pay. Most of this company's conferencing revenue is from America, and yet they continue to migrate American jobs to Hungary. BT benefits, especially medical, are terrible. This company is a British company headquartered in the UK.

    Advice to Management

    Wake up. Americans do not like to be treated this way.


  6. "Conferencing Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Conferencing Coordinator in Quincy, MA
    Former Employee - Conferencing Coordinator in Quincy, MA

    I worked at BT full-time (More than 3 years)

    Pros

    They do offer various schedules, and they have plenty of overtime during the busy seasons.

    Cons

    Low wages, and not much of a chance for advancement. Also, they are downsizing all of the time, and sending jobs overseas.


  7. Helpful (1)

    "Meah"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Chesapeake, VA
    Former Employee - Team Leader in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than a year)

    Pros

    Pretty easy job if you are moderately attentive. Lots of conference allow you some down time.

    Cons

    It's really hard to advance. Very stuck in their ways when it comes to management personnel.

  8. Helpful (2)

    "BT Global Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in Boston, MA
    Former Employee - Senior Consultant in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    Autonomy, Remote working, Client Driven, Account Driven

    Cons

    No professional growth progression. You're tasked to a client from anywhere up to a few weeks to a few years at one particular client. I only stepped into the office twice in my 5+ years of working with them -- once when they interviewed me, and once to sign on. Definitely a hardware telecomms shop that once tried to branch out into the custom software and services world but failed due to management and domain knowledge. They ended up acquiring other companies which succeeded in this market, but those single-site companies had no idea on how to work when resources are distributed globally.

    Advice to Management

    Start focusing more on your resource's need to prevent turn over and stagnation. Top resources will want continual career growth.


  9. Helpful (4)

    "Disorganized chaos reigns supreme"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managing Consultant in Irving, TX
    Current Employee - Managing Consultant in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Competitive Salaries, Telecommuting (in some jobs), International Organization

    Cons

    No clear strategic vision, Poorly managed reductions in force, promotions are very rare, raises are even more rare, *expensive* benefits, terrible vacation policy

    Advice to Management

    Senior management in GS needs to be strategic. Too many large scale organizational changes are made to address tactical issues and are done with no real planning or direction. Start treating your employees like they're valued. GS having a lesser vacation policy and other benefits compared to the rest of the organization will continue to spur employee turnover. Improve employee recognition. It shouldn't take years for a deserving employee to receive a promotion after being requested by their manager.


  10. Helpful (3)

    "Constant Reorganization Makes Strategic Progress Difficult"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    Global telecoms provider
    Opportunity to work with the largest clients
    Network Services, Outsourcing, Voice, Data

    Cons

    Growing EBITDA by cutting costs - top line growth not being achieved
    4 CEOs of BT GS in 5 years (Barrault, Lalani, Kelley, Alvarez)
    4 Presidents of BT Americas in the same time span (a unit of BTGS) in the same span (Pol, Boustridge, Butze, McMann)

    Advice to Management

    Focus on a narrower product set
    Focus on integraton of acquisitons to achieve value from the asset
    Develop a global account model with suitable alignment of incentives


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