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BT Reviews

Updated March 19, 2017
283 reviews

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  1. Helpful (6)

    "BT Conferencing / Chesapeake, VA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Just Part of the Team in Chesapeake, VA
    Current Employee - Just Part of the Team in Chesapeake, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Great people to work with. Great industry to work in. It is very different than standard call center operations.

    Cons

    Uses many contract employees from Manpower. These people have little or no chance of getting on full-time with BT. This is after many years of service at a "temporary employee". The few that did get converted saw little or no increase in their pay. Regardless of your performance you will always get rated as Average. Pay increases are few and tiny. Expect to become an expert on service delivery but without any increase in pay. Most of this company's conferencing revenue is from America, and yet they continue to migrate American jobs to Hungary. BT benefits, especially medical, are terrible. This company is a British company headquartered in the UK.

    Advice to Management

    Wake up. Americans do not like to be treated this way.


  2. Helpful (1)

    "Lack of employee value"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant
    Former Employee - Senior Consultant
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    Originally I was part of INS before the full buy out by BT. INS was a great place to work with fantastic, energetic and smart folks. BT then rolled them up into the company fully and the entire work force changed its tone. Layoffs after layoffs and then came the reduction in staff to deliver clients a better cost. If your running a professional services group you would have to take a long look at the business model BT is now going to be running. Cheaper labor does not equal quality work. Its sad to see what they have done to a great successful business.

    Cons

    Lack of contact with management. Lack of partner training relationships even though they have multiple partner relationships. No job security. Went from regional travel to global travel. Horrible HR practices.

    Advice to Management

    Take stock in your good employees. Make sure they are compensated, have a solid career track and job security. Find valid partner training and make sure you find the relationships with those companies to keep your employees in the loop of new offerings and technology. Ensure their relationships with the clients are improving and make sure you take the time to include yourself in client meetings with your employees to drive the relationship to next levels.


  3. Helpful (3)

    "Work hard, play hard, get kicked to the curb when it's cost-saving time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chief Executive Officer We're All Chief Executive Officer Here
    Former Employee - Chief Executive Officer We're All Chief Executive Officer Here
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at BT full-time (More than 8 years)

    Pros

    Flexible hours and work from home policies. Attractive people with strong personalities who know how to duck and cover will go far. A lot of good people who will want to hire you back when they're desperate.

    Cons

    No training so self-direction is a must. Expect to work global hours without compensation to match so be happy you can work from home.

    Advice to Management

    It's painfully clear no one in the executive suite has the faintest idea what they're doing. Keep paying those consultants for advice your team isn't qualified to implement. Or take a serious critical look at who does the bulk of the work your business needs and invest in the training, compensation and management of those action takers instead. Maybe you'd actually disrupt something instead of floundering in a formerly lucrative area.


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  5. "Illogical, systematic erosion of customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Manager
    Former Employee - Business Development Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    Former leader in Extranet connectivity, focusing on quality services exclusive to the financial community. Served clients as a dedicated team of professionals and who came to rely on that team as a trusted extension of the company. Innovative ideas were driven by relationship and partnership developed between client and vendor.

    Cons

    System integration was handled abominably from the very beginning and got unfathomably worse. Client relationship was incrementally destroyed by slowly eroding resources and technology. Service went down, client complaints were at a defining roar and those in the position to exact the necessary change remained deaf, dumb and blind.

    Advice to Management

    Once a manager fails miserably in once sector of a sprawling institution, perhaps you should think twice before putting them in charge of a new sector to see if they will fail better.


  6. Helpful (1)

    "BT Advise Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BT Advise Services - Client Director
    Current Employee - BT Advise Services - Client Director
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at BT full-time (Less than a year)

    Pros

    Great offerings - has some great pre/post sales resources. Has the outward commitment that BT will make all your telecom challenges work regardless of vendor or provider.

    Cons

    The internal process and specific management support to do your job was based on silo manager's priorities.

    Advice to Management

    Understand what it takes to open and sign new logos and build remote field representative support services.


  7. "Conferencing Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Conferencing Coordinator in Quincy, MA
    Former Employee - Conferencing Coordinator in Quincy, MA

    I worked at BT full-time (More than 3 years)

    Pros

    They do offer various schedules, and they have plenty of overtime during the busy seasons.

    Cons

    Low wages, and not much of a chance for advancement. Also, they are downsizing all of the time, and sending jobs overseas.


  8. Helpful (2)

    "Great company if you work in the UK."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT full-time (More than 10 years)

    Pros

    The benefits and work life balance are good.

    Cons

    Very UK centric. Management changes often so new management comes in makes changes to suit their vision. Very confusing for the staff.


  9. Helpful (4)

    "Confused Mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at BT full-time (More than 8 years)

    Pros

    Work from home, great people to work with.

    Cons

    Constantly changing , can't deliver its own products, to much out sourcing, no training. Management abuses the workers with intimidation.

    Advice to Management

    Learn from your mistakes. To much re-orging only masks problems and shifts blame. Outsourcing is not saving you money, its costing you business.


  10. Helpful (3)

    "Horrible place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BT full-time (More than 8 years)

    Pros

    Flexible work schedule so very good work/life balance structure in place.

    Cons

    Company management dysfunctional. Lacks infrastructure to perform job.

    Advice to Management

    Make a decision and stick with it.


  11. Helpful (1)

    "Meah"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Chesapeake, VA
    Former Employee - Team Leader in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BT full-time (More than a year)

    Pros

    Pretty easy job if you are moderately attentive. Lots of conference allow you some down time.

    Cons

    It's really hard to advance. Very stuck in their ways when it comes to management personnel.



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