BT Reviews in United Kingdom | Glassdoor

BT UK Reviews

Updated February 25, 2017
700 reviews

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United Kingdom

3.3
Star Star Star Star Star
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BT CEO Gavin Patterson
Gavin Patterson
163 Ratings

700 Employee Reviews

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Pros
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More Pros and Cons

  1. "Great place to work if you are good at sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Belfast, Northern Ireland (UK)
    Current Employee - Customer Service Associate in Belfast, Northern Ireland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than 3 years)

    Pros

    Really great money for a call centre in BT, free BT Broadband and discount on other products such as 30% off mobile contract. Great training and a good environment

    Cons

    Not for you if you don't like changing campaigns, can be a bit wearing at times and a lot of the roles focus on selling


  2. "Fast-paced, varied & fun"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than a year)

    Pros

    Fast pace of innovation & change
    Variety in role, and variety of roles available
    Fun environment with great people

    Cons

    Pace of change means you need to be agile and resilient
    Large organisation means you need to be a great collaborator & communicator


  3. "BT Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT full-time (More than 10 years)

    Pros

    Great Opportunities for career advancement

    Cons

    Constant is constant, so you need to learn to adapt quickly


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "An interesting place but culture challenges"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Corsham, England (UK)
    Former Employee - Anonymous Employee in Corsham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at BT full-time (More than a year)

    Pros

    Diverse company with many activities
    Strong financial / commercial focus

    Cons

    Some dreadful management styles in places
    Many employees under constant stress
    Very unpopular performance management system.

    Advice to Management

    Take a very close look at how your employees are managed and motivated.


  6. "Great place to work and network"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Peterborough, England (UK)
    Former Employee - Anonymous Employee in Peterborough, England (UK)
    Recommends
    Positive Outlook

    Pros

    Great transport lnks, great amenities with Tesco so close and great on site food

    Cons

    You will end up making a great network of friends and colleagues so wil spend more time with the, out side of work

    Advice to Management

    Secure more parking spaces for traveling employees, some days it's hard to find parking


  7. "Excellent Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer
    Current Employee - Network Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (Less than a year)

    Pros

    Work from home
    Work life balance
    Training provided

    Cons

    None at the moment

    Advice to Management

    Can be a little obscure who is who, names get passed around but I have no idea of there importance


  8. "Always challenging and enjoyable working environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Channel Manager
    Former Employee - Channel Manager
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at BT full-time (More than 5 years)

    Pros

    A UK giant in the comms and IT industry with vast opportunities if you have been with the company for a reasonale period of time.

    Cons

    Constant change takes place, so unless you are considered to be in a senior roles it is difficult to feel safe in current positions.

    Advice to Management

    Have less layers of management


  9. "Network Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good recognised brand, good level of benefits, excellent flexible options

    Cons

    Lots of Politics, performance reviews every 3 months with loads of burocracy and paperwork to fill in. Envy and gossip at all levels. Pressure to perform at top down level

    Advice to Management

    Ensure your practices are consistent not just in the UK but in all other countries where you operate.


  10. Helpful (1)

    "Avoid. At all costs. Your happiness matter."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in London, England (UK)
    Current Employee - Team Member in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    Security. You get paid at the end of the month. Nothing else.

    Cons

    Sexism and racism are rife, loads of useless, talentless middle managers. Nasty politics at the expense of customer commitments. no concept of customer service, non-existing customer focused culture. I am stuck here and can't find the time to retrain to get a new job elsewhere. I am helpless and hate how much I need to keep this job to feed my young family.

    Advice to Management

    get some standard when recruiting into middle management.


  11. "Great company with great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Service Specialist BT Phone Book in Edinburgh, Scotland (UK)
    Former Employee - Web Service Specialist BT Phone Book in Edinburgh, Scotland (UK)
    Recommends
    Approves of CEO

    I worked at BT full-time (More than 8 years)

    Pros

    Fantastic training, great perks, recognised company and brand that support their staff

    Cons

    often difficult to get promotion due to people not moving from roles

    Advice to Management

    create new roles, nurture from within, cut red tape when trying to make decisions. Continue to look after staff that do well



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