BT Reviews in United Kingdom | Glassdoor

BT UK Reviews

Updated November 24, 2017
616 reviews

Filter

Filter

United Kingdom

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
BT CEO Gavin Patterson
Gavin Patterson
194 Ratings

616 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Can't Beat it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Belfast, Northern Ireland (UK)
    Current Employee - Network Engineer in Belfast, Northern Ireland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    Company very employee focused culture, fantastic support for team members, work/life balance plays a big part in BT corporate culture, superb opportunities, salaries are some of the best. I'm a former Field engineer with 18 experience now desk bound due to ill health currently on £37k. Every manager I have had bar one has been helpful, understanding and knowledgeable. Management isn't afraid to ask for help from team members if it doesn't know something.

    Cons

    haven't come across anything in nearly 20yrs with the company


  2. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Belfast, Northern Ireland (UK)
    Former Employee - Senior Manager in Belfast, Northern Ireland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT (More than 3 years)

    Pros

    Good opportunities and benefits. Good future and always forward thinking

    Cons

    Work/life balance can be difficult

    Advice to Management

    Continue to think of the peopl

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than a year)

    Pros

    BT has great people who are really keen to succeed and work in a collaborative manner.

    Cons

    Some of the systems are very dated, which often makes it slow to get things done

    Advice to Management

    Improve systems


  4. "My experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England (UK)
    Former Employee - Sales Associate in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at BT full-time (More than a year)

    Pros

    It is an excellent work environment with numerous benefits and deserves its prestigious rating in employee satisfaction. Wages were good and fair and I never realty felt like I was being exploited and loved every minute working there.

    Cons

    Getting there everyday was difficult as the commute was 2 hours long. Not much to say other than that. Maybe the kitchen area could have seen a clean every once in a while.

    Advice to Management

    Keep doing what your doing. Good job, keep it up. The atmosphere of the company is great and its been a pleasure to work there.


  5. "Good to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Belfast, Northern Ireland (UK)
    Current Employee - Customer Service Representative in Belfast, Northern Ireland (UK)

    I have been working at BT full-time (Less than a year)

    Pros

    Good bonus and wage for type of work. Good structure as well and free broadband.

    Cons

    Booking leave can be difficult and depending on campaign you can feel like you have been thrown in the deep end.


  6. "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in London, England (UK)
    Former Contractor - Anonymous Contractor in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at BT as a contractor (More than a year)

    Pros

    Long projects, clear processes, paid invoices directly when the employment agency went bankrupt

    Cons

    Lots of meetings, lentgthy processes, huge backlog of tasks, lots of people that do not pull their weight, difficult to get things done

    Advice to Management

    Incentivise innovation from every corner of the business. Empower employees to drive efficiency


  7. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in London, England (UK)
    Former Employee - Financial Analyst in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at BT full-time (More than a year)

    Pros

    enjoyed working here
    stretched well
    lots of feedback and oppurtunities for development

    Cons

    very intense work environment
    change of culture recently

  8. "Loved it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cloud Phone Advisor in Liverpool, England (UK)
    Former Employee - Cloud Phone Advisor in Liverpool, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT part-time (Less than a year)

    Pros

    Staff training, team leaders, co-workers. I had to leave after a few months due to family problems but I loved my time there. My team in the Cloud Phone department were great to work with and I miss them all. Compared to other call centres you had a very spacious desk and your own set of drawers which to some may not mean much but after being offered work almost sitting on your co workers knew it made a pleasant change.
    Career progression is encouraged and supported by Team Managers.

    Cons

    I can't think of any cons to be honest. If anything compared to the rest of the building the entrance on Old Leeds St looks very dated

    Advice to Management

    Just keep doing what you do. Treating people with fairness at all times and encouraging development which you already do.


  9. "Marmite"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at BT full-time (More than a year)

    Pros

    Great opportunities to build a long career and do many roles in the company. Good volunteering programme and social / community involvement. Working really hard to improve customer experience.

    Cons

    A huge and complicated business to work in and in constant change that is poorly managed. I had no induction and was pretty much left to go figure it out. If you've worked nowhere else before you might like it at BT - many people do - but it wasn't for me. Felt a bit chaotic at times.

    Advice to Management

    Strip out the 10-15% of people who don't want to be there and that aren't very good at what they do.


  10. "Finance Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Director in London, England (UK)
    Current Employee - Finance Director in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (Less than a year)

    Pros

    Many opportunities, lots of variety

    Cons

    Too many reorganisations and manual workarounds


Showing 616 of 2,115 reviews
Reset Filters