BT Reviews in United Kingdom | Glassdoor

BT UK Reviews

Updated December 9, 2017
621 reviews

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United Kingdom

3.3
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BT CEO Gavin Patterson
Gavin Patterson
196 Ratings

621 Employee Reviews

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Pros
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More Pros and Cons

  1. "Great workplace and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSC Service Advisor in Solihull, England (UK)
    Former Employee - CSC Service Advisor in Solihull, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at BT full-time (More than 8 years)

    Pros

    Free employee internet (you can gift it to a friend or relative), really good share save options, huge range of job types advertised internally. Friendly workforce. Pension is great- look into the levels where BT will add more to your pension- I found that by paying approx £15 more each month BT’s contribution increased (maybe even by double).

    Cons

    HR’s sick/absence policy is very easy to trigger a warning. Be careful with this because if you go back to work, then a day or so later need more time off it can be classed as a separate absence even though it might be for the same sickness. This creates 2 absence periods.

    Advice to Management

    Listen to employees as they have great ideas for the business.


  2. "NETWORK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Belfast, Northern Ireland (UK)
    Current Employee - Anonymous Employee in Belfast, Northern Ireland (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at BT full-time (Less than a year)

    Pros

    work with a market leader

    Cons

    No point showing your own intuition people above will never give you credit will take ideas as their own to further their careers

  3. "Steady"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 5 years)

    Pros

    Great people, flexible working, big brand reputation, large corporation investment in systems, comms, marketing - specifically internal social media/academy systems are pretty good. Surprising lack of clarity on processes.

    Cons

    Slow to react as a business, so big that you can get lost in the system.

    Advice to Management

    Changing the org chart isn’t the same as completing organisational change.


  4. "Senior Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Network Engineer in Watford, East of England, England (UK)
    Former Contractor - Network Engineer in Watford, East of England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT as a contractor (More than a year)

    Pros

    Extremely well organized company with very efficient management em technical staff

    Cons

    Work processes do cause entropy in the IT departments workloads

    Advice to Management

    Motivate better interaction and knowledge transfer cross departments and multi-disciplinary teams. Promote Academia within teams.


  5. "Can't Beat it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Belfast, Northern Ireland (UK)
    Current Employee - Network Engineer in Belfast, Northern Ireland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    Company very employee focused culture, fantastic support for team members, work/life balance plays a big part in BT corporate culture, superb opportunities, salaries are some of the best. I'm a former Field engineer with 18 experience now desk bound due to ill health currently on £37k. Every manager I have had bar one has been helpful, understanding and knowledgeable. Management isn't afraid to ask for help from team members if it doesn't know something.

    Cons

    haven't come across anything in nearly 20yrs with the company


  6. "Few pros and too many cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Retention Advisor in Glasgow, Scotland (UK)
    Former Employee - Sales Retention Advisor in Glasgow, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BT full-time (More than a year)

    Pros

    - Shift options
    - Colleagues & socialising

    Cons

    - Targets for everything
    - Competitive environment
    - Focus on sales not customer experience
    - Limited offline time for completing necessary offline work
    - Poor management styles
    - Lack of compassion/empathy with regards to personal matters

    Advice to Management

    The stress of the job combined with poor management styles impacts on the morale and mental health of advisors. More onus needs to placed on addressing the causes for poor performance, decreased motivation and generally the decline of advisors mental health. At present, how such issues are dealt with suggests the issue lies with the advisor but the number of advisors struggling would suggest otherwise.


  7. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Belfast, Northern Ireland (UK)
    Former Employee - Senior Manager in Belfast, Northern Ireland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT (More than 3 years)

    Pros

    Good opportunities and benefits. Good future and always forward thinking

    Cons

    Work/life balance can be difficult

    Advice to Management

    Continue to think of the peopl

  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT full-time (More than a year)

    Pros

    BT has great people who are really keen to succeed and work in a collaborative manner.

    Cons

    Some of the systems are very dated, which often makes it slow to get things done

    Advice to Management

    Improve systems


  9. "My experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England (UK)
    Former Employee - Sales Associate in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at BT full-time (More than a year)

    Pros

    It is an excellent work environment with numerous benefits and deserves its prestigious rating in employee satisfaction. Wages were good and fair and I never realty felt like I was being exploited and loved every minute working there.

    Cons

    Getting there everyday was difficult as the commute was 2 hours long. Not much to say other than that. Maybe the kitchen area could have seen a clean every once in a while.

    Advice to Management

    Keep doing what your doing. Good job, keep it up. The atmosphere of the company is great and its been a pleasure to work there.


  10. "Good to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Belfast, Northern Ireland (UK)
    Current Employee - Customer Service Representative in Belfast, Northern Ireland (UK)

    I have been working at BT full-time (Less than a year)

    Pros

    Good bonus and wage for type of work. Good structure as well and free broadband.

    Cons

    Booking leave can be difficult and depending on campaign you can feel like you have been thrown in the deep end.


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