BT Reviews in United Kingdom | Glassdoor

BT UK Reviews

Updated September 19, 2017
586 reviews

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United Kingdom

3.3
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BT CEO Gavin Patterson
Gavin Patterson
175 Ratings

586 Employee Reviews

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Pros
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More Pros and Cons

  1. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Advisor in Truro, England (UK)
    Current Employee - Retention Advisor in Truro, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at BT full-time (Less than a year)

    Pros

    Good crowd to work with and potential income if you're good can be in excess of 26k PA.

    Cons

    Shift rotas but this is expected when dealing with the general public which is good for it's customers.


  2. "Working for BT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Retention Advisor in Dundee, Scotland (UK)
    Current Employee - Sales Retention Advisor in Dundee, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BT part-time (More than 3 years)

    Pros

    Good salary
    Good benefit scheme - Free Broadband , discounted mobile and T.V
    Pension Scheme
    Friendly Management
    Good Bonus

    Cons

    Awkward working periods + Not really flexible.
    Difficult to advance in the career.
    Sometimes difficult targets.

    Advice to Management

    Give opportunities to everyone not just the select few. Not fair and makes others feel undervalued.

  3. "BT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Advisor in Accrington, England (UK)
    Former Employee - Retention Advisor in Accrington, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at BT full-time (Less than a year)

    Pros

    Good starting wage, great training, good coaching.

    Cons

    Too much pressure on hitting targets, 'adherence' means you have to have your break at the exact time allocated otherwise you'll lose out and have to use your own time.

    Advice to Management

    Don't put too much pressure on struggling individuals to hit all targets.


  4. "Probably the best call center you'll work in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BT Flex in Belfast, Northern Ireland (UK)
    Former Employee - BT Flex in Belfast, Northern Ireland (UK)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at BT full-time (Less than a year)

    Pros

    You make really good friends, managers and really good fun, lots of incentives, can be fun

    Cons

    apart from it being a call center, not much


  5. "Decent company but only to higher paid people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper, BTFS in Stratford, London, England (UK)
    Former Employee - Housekeeper, BTFS in Stratford, London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BT part-time (More than a year)

    Pros

    Open bar each year.

    Constant supply of cleaning equipment

    Free Internet.

    Cons

    Managers are bullies and are changed too often.

    Pay is the same as a 16 year old woukd be getting.

    Security was mostly bullies.

    HR had no idea what they was doing.

    Was threatened with police on my last day.

    I found out from a employee that a manager talked violence about me after I left.

    Advice to Management

    Sort out the BTFS department.


  6. "Rich and varied career opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Director in Belfast, Northern Ireland (UK)
    Current Employee - IT Director in Belfast, Northern Ireland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at BT full-time (More than 10 years)

    Pros

    Breadth of roles across the organisation give career choice. Excellent company to develop corporate skills. Everything BT sells is leading edge technology and they are one of the UK leaders in investment in research and innovation.

    Cons

    It is big and it takes time to find your way around and build networks.

    Advice to Management

    Continue to drive for simplification, continue to focus on customers, listen carefully to customer insight.


  7. "Good place to work - needs to speed up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in London, England (UK)
    Current Employee - Marketing in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at BT full-time (More than a year)

    Pros

    BT is a good place to work , friendly people, amazing resources, and good working benefits and conditions

    Cons

    Pay below market, some very frustrating over emphasis on process, and a lack of urgency, lots of managers with little knowledge of their markets, and a constant refrain of we cant do this because the systems don't do that. A particular gripe for me was bonuses were not awarded due to the Italian accounting scandal , only for me to hear from management that they did get bonuses.... that felt very wrong.

    Advice to Management

    Invest in new systems, automate processes, focus on markets that are growing, stop doing what you know today, and look at what you need to do tomorrow.

  8. "Great place to work overall, few minor issues with constant change but not many updates to inform of new processes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Help Advisor in Newcastle upon Tyne, England (UK)
    Current Employee - Technical Help Advisor in Newcastle upon Tyne, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at BT full-time (Less than a year)

    Pros

    Good hours and base pay
    Teamwork amongst the same departments
    Availability of overtime
    The help tools available
    Offline support for pretty much anything (especially my manager who goes the extra mile)

    Cons

    Constantly being told that if your stats are good there is always advancement which is 100% not true, I have witnessed people who started at the same time as me with poor stats being advanced to better positions with no opportunities being presented to me. In all honesty, that is the sole reason I took this job and if I am not properly recognised soon, I will be leaving and returning back to my previous work (self employment).

    Advice to Management

    Progress the staff based on performance and not how friendly they are with middle management, I have personally seen a lot of people disheartened and lost the will to perform after less deserving people are progressed for the fact they sit with managers on their lunch.


  9. "The job sucks but BT are a good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Exeter, England (UK)
    Former Employee - Customer Service Advisor in Exeter, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at BT full-time (Less than a year)

    Pros

    - staff are treated very well for a call centre
    - very understanding about sick leave
    - pays well compared to other call centres in the area (Exeter)
    - team incentives for reaching targets

    Cons

    - the job is horrendous - angry BT customers are some of the worst humans you will ever have the misfortune of speaking to
    - you will get called names and sworn at daily by customers
    - shift patterns are random and will mess with your body clock and sleep schedule
    - no breaks between calls
    - lots of pressure to perform well and meet stats for yourself and your team

    Advice to Management

    Look into providing more support for staff who are struggling with the nature of the calls, getting verbally abused every day by customers can really take its toll!!


  10. "BT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial in Birmingham, England (UK)
    Former Employee - Commercial in Birmingham, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at BT full-time (More than 10 years)

    Pros

    Good opportunities to do different roles

    Cons

    Management are very distant
    Too many trendy initiatives

    Advice to Management

    Cut through the slide ware and get to how things can change once you have established what needs to change,


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