Bacara Resort & Spa Reviews | Glassdoor

Bacara Resort & Spa Reviews

Updated January 30, 2017
38 reviews

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3.2
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Shashi Poudyal
1 Rating

38 Employee Reviews

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  1. Helpful (1)

    "Bacara= illusion of Barbara"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Beautiful grounds... Must submit 5 words for this survey

    Cons

    Upper managment squeezed my managers and in turn all employees where not supported and became overworked underpaid. No support from managers. Incompetent staff not trained or capable. Draconian.

    Advice to Management

    Reprimand employees when they are not doing their job. Create an environment that values hard work not the lowest common denominator.


  2. "Beauty is deceiving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bistro Server
    Former Employee - Bistro Server
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Bacara Resort & Spa part-time (Less than a year)

    Pros

    Beautiful property with stunning views
    Cheap hotel rooms that are part of Pacific Hospitality Group

    Cons

    8 hour serving shifts but only expect to be serving during 4 of them. The other time is spent clocking in (about 30 minutes to get uniform and walk to the restaurant), doing sidework, being FORCED to take a break at a certain time, and then having a pre-shift listening to management list off restaurant numbers.

    Another thing that is embarassing is the employee cafeteria. Yes it is nice to provide free food but it's sad that it's widely known around the whole facility that it's terrible food. No seriously, it's so terrible that it has given multiple employees food poisoning. Executives don't care because they don't eat there, so the lower staff suffers and risks food contamination.

    Advice to Management

    5-6 hour serving shifts, cut the pre-shifts down to once a week, and most importantly LET SERVERS SERVE THEIR TABLES. Managers should NOT ever take tables and then pocket the tip for themselves. It's not only unprofessional but it is illegal.


  3. "Horrible cut throat work environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sous Chef in Santa Barbara, CA
    Former Employee - Sous Chef in Santa Barbara, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Bacara Resort & Spa full-time (Less than a year)

    Pros

    Cool property with a great view. Right on the beach. Catering to high end clientele. Huge property.

    Cons

    They will use you to cover vacation time then cut your hours. Never letting you have control.

    Advice to Management

    Dont be so quick to write someone up. Look closely at Team member sevices.


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  5. Helpful (3)

    "On the surface, it's all beautiful and polished."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bacara Resort & Spa full-time (More than 3 years)

    Pros

    There are some good employees, and the grounds are stunning.

    Cons

    Asking managers to come to Glassdoor to give a positive review is pretty classless. Corporate cuts everything to the bone. So many redundant programs and systems to learn makes you feel like a robot.

    Advice to Management

    Stop the micro managing, hold managers accountable, and fire them if they don't follow though. Hire salaried managers not just 50 hourly supervisors. If you staff the place like a airport hotel, you get that quality.


  6. Helpful (1)

    "Bacara Resort and Spa Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great location, excellent facilities, free lunch.

    Cons

    Turnover is nonstop and no effort to truly change it.

    Advice to Management

    Train your staff well enough that they can go anywhere, treat them well enough that they never want to leave.


  7. "Unappreciated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bacara Resort & Spa part-time (Less than a year)

    Pros

    The setting was peaceful and the guests and members were great.

    Cons

    I had to answer to a supervisor that didn't even have a college degree and had zero experience. Co workers were bad mouthed by supervisors and other co workers. Friends of the supervisors were favored. There never was a happy/fulfilled vibe from anyone. I rarely heard anyone being uplifted or appreciated. Co workers spoke rudely to each other.

    Advice to Management

    Your employees need to be treated equally. Work on being approachable by your employees. More clear communication with procedures


  8. Helpful (1)

    "Hopefully, the new management is better."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Office
    Former Employee - Executive Office
    Doesn't Recommend
    Positive Outlook

    I worked at Bacara Resort & Spa full-time (More than 3 years)

    Pros

    They paid well for Santa Barbara. Collegues were nice people. It's a pretty place to go to work.

    Cons

    A ruthless, New York real-estate mentality. Ownership enjoyed being cruel and making employees uncomfortable.


  9. Helpful (3)

    "Awesome people that u can become lifelong friends with..but the work environment/culture on the property is stressful."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Barbara, CA
    Former Employee - Anonymous Employee in Santa Barbara, CA

    Pros

    This is a good place to get some valuable experience in the hospitality industry if you didnt get it elsewhere. HR seems to give most candidates a chance to be a part of the "BACARA" experience unless you are a complete screw up. They will provide you with uniforms, free meal, and the rare opportunity to check out the ranch and other amenities if you are on good terms with management. You will find alot of the staff to be UCSB undergrads sprinkled in with more seasoned professionals that probably came from Wyndham-Marriott or other large corporations seeking the independent hotel job. Also dont forget those in the typical housekeeping or banquets positions. One of the reasons I took a job here was because they also seem to pay slightly higher than other places that I had worked. Yes the property does sit next to the pacific ocean and is really beautiful despite vigorous walking you will do to get around the resort.

    Cons

    For an independent owned resort they make it feel very corporate in a not so good way. Eventually you begin to find out that they dont take paid time off requests very highly. They make it known that your life revolves around this resort even when you leave to go home. I knew many people that got "brainwashed" into the whole scam about the resort being the greatest thing that has ever been built. It is not unheard of to be speaking to someone that works for the property and listen to the way they come off since it is a way that is ingrained in them. I should know because I used to the same thing! The executive management team is comprised of various top level directors in different departments and they all share duties in managing the resort. Essentially, too many people makes it too top heavy! You wil also find that security for the resort to be overly intimidating. Security will go out of their way to make people visiting the beach near the hotel a pain in the rear end. Bacara also has a huge hang up with its image and reputation and because of this it is often common that things will be extremely hush hush with regard to the business of the resort. Many local residents are curious about the place and unfortunately the resort management and owners do the community a disservice by staying clouded in mystery. Does the word "militant" come to mind? You show up late for your shift and say one word and I can guarantee you that by the time you arrive to the property security and managers will be standing there to discipline you! Another thing that will come as a surprise is when you as an employee start making waves to get promoted or move into another department. All of a sudden your plans for transferring into the marketing/sales dept. is derailed because your managers out of the clear blue sky bring up that you have an infraction on your record stemming from a failed guest transaction that occured 8 months prior! Wait a second....as far as you remember they never wrote you up for an issue involving a guest 8 months ago? But then you also discover that the politics of getting the transfer also has to do with your home department not willing to let you go for whatever reasons? Welcome to the nonsense of working for this place!!!

    Advice to Management

    None, I believe that I have stated enough information already!


  10. "Spa Reservation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Reservations Agent in Santa Barbara, CA
    Former Employee - SPA Reservations Agent in Santa Barbara, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bacara Resort & Spa full-time (More than a year)

    Pros

    Some of the best perks were the lunches we'd get provided to us - always good food after a big event! They even had a great holiday ball for employees and family.

    Cons

    It was hard to move up in the company. Our department especially had a high turnover rate. I believe they are under different management now so I'm sure things have changed.


  11. "gorgeous place to work, okay management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SPA Reservations Agent in Santa Barbara, CA
    Current Employee - SPA Reservations Agent in Santa Barbara, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bacara Resort & Spa part-time (More than a year)

    Pros

    good money, especially if you are in a department where you can earn tips. gorgeous place to work.

    Cons

    difficult to get time off, but that's common in the hospitality industry. good training. management was often under-qualified, but this was past management.



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