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Backcountry

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Backcountry Reviews

Updated Nov 21, 2022

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Found 525 of over 541 reviews
3.0
43% Recommend to a Friend
47% Approve of CEO

Found 524 of over 541 reviews

3.0
43%
Recommend to a Friend
47%
Approve of CEO
Backcountry CEO Melanie Cox (no image)
Melanie Cox
71 Ratings

What people are saying about Backcountry

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Top Review Highlights by Sentiment

Pros
  • "There are some really great people that work at Backcountry that are extremely kind and intelligent.(in 58 reviews)
  • "Good benefits for the employees(in 25 reviews)
  • "Great coworkers for the most part.(in 23 reviews)
  • "great culture and work environment(in 21 reviews)
  • "Good work/life balance.(in 11 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Backcountry and is not affected by filters.

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  1. 5.0
    Former Employee

    Great culture

    Sep 14, 2022 - Gearhead 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Company was strategic and organized and treated me like an actual human. I really enjoyed working here.

    Cons

    The training process was very haphazard and chaotic and required a lot of personal initiative to ensure issues did not occur.

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  2. 2.0
    Current Employee, more than 5 years

    3 To Stay 3 To Leave

    Nov 21, 2022 - Marketing Coordinator in Park City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    3 Reasons to Stay: 1. THE PEOPLE - Your colleagues are the best thing about this company. Period. 2. THE DISCOUNT - The company relies heavily on "the discount" to offset really low compensation(all while always threatening to take it away). 3. THE FLEXIBLE SCHEDULE (this really only applies to non entry level employees) But it is a good perk for powder days and hero dirt days.

    Cons

    3 Reasons to Leave: 1. THE PAY - One of the lowest compensation rates in the Outdoor Industry, unless you make it up to the PC Office, but even then, expect way less than median for outdoor corporate work. 2. THE CULTURE - What was once a great community of coworkers has been ruined by the Executive Leadership Team and created a very toxic work environment that few can tolerate for an extended period of time. 3. THE UTTER LACK OF ADVANCEMENT OPPORTUNITIES - You will find the glass ceiling quickly. You will see people from outside the organization come in and fill rolls that current employees do not get an opportunity at. You will see people who play the corporate game and lack individuality and honest opinions get promoted over those who stand up for staff or go against the common mindset.

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    1 person found this review helpful
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  4. 1.0
    Former Employee, more than 3 years

    Hard pass, keep looking or move on.

    Nov 10, 2022 -  in Salt Lake City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company is sprinkled with some incredible humans , people who do not accept status quo and lift you up with incredible partnerships. If you put in the work, it can pay off here. A pro that is equally a con, Backcountry has a way of creating very resourceful employees equiping you well for the next stage of your career, but by way of not supporting you and giving you what you need to succeed.

    Cons

    Lack of alignment, direction or any real vision from the very top. Some impressive (on paper) albiet dated C-suite executives using old playbooks and legacy tactics; damaging the brand and destroying the value proposition Backcountry has (or had) to save dollars. The executives are reactionary and can't see big picture. It's constant talks of layoffs and cost cutting at Backcountry, but rarely, how do we future proof and systemically fix the bleed long-term. Instead of solving problems, they overburden unperaid agents to do endless cleans ups and workarounds and then wonder why headcount or payroll doesn't make sense.

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    2 people found this review helpful
  5. 3.0
    Former Employee, more than 10 years

    Wish it was different

    Sep 19, 2022 - Finance in Park City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working at Backcountry is really what you make of it. I was afforded opportunities during my tenure to learn all aspects of the business from really inspiring individuals and for that I am forever grateful. Backcountry creates resilient and scrappy employees, always able to do great work with minimal resources. The people really are why you work here.

    Cons

    The last two years have been a lot… The Utah-based People team is not doing the company any favors. The attitude and mindset of the Chief People Officer are downright appalling and they seem to be creating an apathetic department. I was a long-tenured employee who worked in multiple areas through the years. After an initial suggestion of an exit interview, HR never scheduled one or followed up in any way. The attitude seems to be check a box and never follow up. There is a general lack of professionalism, empathy, and respect for employees. In company-wide stand-ups the CPO regularly states it is a privilege to work for BC and if you disagree, you are free to look externally. It really is demoralizing to sacrifice your time and energy seeing a business through ups and downs only to be met with this combative and condescending rhetoric. The only motivation I can find (outside of ego) is he is intentionally encouraging attrition to avoid layoffs.

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    5 people found this review helpful
  6. 2.0
    Current Employee, less than 1 year

    2022

    Nov 18, 2022 - Gearhead in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good people who display creative talent. Great gear allocation at store level Conversations with passionate customers excited about us.

    Cons

    Lack of opportunity for creative talent to thrive, it feels that backcountry doesn't trust their retail associates. They fly out merchandise employees from corporate to work in store when they could be tapping into the talent and experience already in store. Lack of training and staff to grow the business. Current employees not trained to engage customers They hired Gearheads to work then cut staff so severely that staff have no hours with little notice. Lack of store culture affects employees engagement with customers. With no training and no culture this store will likely fail or at least backcountry country needs to re think their business strategy. This lack of passion can be fixed if upper levels would listen.

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  7. 3.0
    Former Employee, more than 3 years

    Great Culture, but Underpaid

    Nov 8, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Backcountry has some amazing people to work with that are very kind and inclusive. There are some great benefits and perks to working with Backcountry (but most can be found elsewhere in the outdoor industry).

    Cons

    The pay is not very competitive. They give you cool perks and expect that to act as a replacement for pay. It seems like they are growing too fast for their own good.

    1 person found this review helpful
  8. 3.0
    Current Employee

    Great people that have no idea what their doing

    Oct 3, 2022 - Gearhead 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some of the nicest and most like minded people I’ve ever met in a job Decent pay for the work Amazing facilities

    Cons

    Corporate structure Seasonal planning Money management

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  9. 2.0
    Former Employee, more than 3 years

    This could be the coolest place to work, but it's not

    Jul 5, 2022 - Marketing in Park City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Nice colleagues who love the outdoors - Opportunities to get involved in projects that interest you - Amazing discounts and industry perks - Flexible time off - Bring your dog to work - Mostly good working hours (except for Q4, then it's terrible)

    Cons

    - Leadership is short-sighted, only interested in immediate gains and daily comps. - Executive team will sacrifice building a brand for a quick dollar. No customer-first thinking, just trickery to fuel demand.. hence the site always on sale. - Weekly "wall walks" where the CEO will reverse decisions, cause confusion and fire drills.. resulting in a very high stress environment - Hollow thinking around DEI, feels like checking a box vs. having real passion or substance behind the efforts - Cross functional teams are required to get up at midnight to make sure the site is functioning correctly during Q4 - The systems and tools are unsupported, it feels like clunky machine with missing and broken parts -Slow career progression, you can climb your way up if you can take the pain for 5+ years.

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    1 person found this review helpful
  10. 4.0
    Current Employee, less than 1 year

    Good place to work

    Nov 11, 2022 - Merchandise Processor in Christiansburg, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of overtime Friendly employees

    Cons

    Management is not helpful in solving problems.

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  11. 2.0
    Former Employee, more than 3 years

    Some really good people trapped in a company with no executive leadership

    Oct 22, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Good employee discounts - Some of the perks were cool, although they're distributed super unevenly between the teams - I've met a lot of genuinely great people through Backcountry. It was really cool to be in the office and get to talk about stuff that I was passionate outside of work - Opportunities to advance – but largely because the leadership above you is always churning

    Cons

    The company really, really lacks any kind of overarching vision or consistent set of values. A lot of the C-Level executives are people whose biggest outdoor adventure is going on a Disney cruise. When I first started, I figured that would be fine, since they had experience in other business areas. Looking back, though, the issue the company constantly runs into is that most of the leadership team has zero understanding of their customers, because they've never even met outdoorsy people outside of the office. There's no sense at all of "this is the person that we sell to, and here's what they need from us." This lack of vision has led to a company that: - Has no real strategic goals. The goal is just "sell stuff to people," but the leadership can never figure out what each team is supposed to be doing to achieve that. They also can't seem to coordinate between each other; you'll hear one vision from one executive and something completely different from another. - Largely prioritizes things based on the CEO's personal taste and whatever is shiny and new to the C-Level that week. Every project is "well Melanie just got this shiny new idea yesterday, and it has to be delivered tomorrow," even though someone with experience in the industry could have planned the project 12 months ago. If you point out that customers are alienated by something, or that the team is focusing on something completely inane while major issues go untouched, it's regularly shot down with "well Melanie likes this style / Melanie didn't really understand this thing / Melanie doesn't care about that sport / Melanie is feuding with that team for some reason." - Is full of runaways from bigger corporations who are making $$$$$ to "rehab" Backcountry's projects, despite, again, not having any real vision, any support from their leadership, or empathy for the customer. These people largely leave as soon as they become the senior-something-of-something. I don't think every employee has to be in love with what the company does - but these people are coming into a new industry and are never given any guidance about what the company actually wants from them. - Has an honestly comical amount of in-fighting. All of the teams compete for the C-Level's attention, because the C-Level gets distracted by literally any shiny project that a middle manager can argue for. It was pretty much expected that departments would hide major projects or issues from each other because no one wanted critique from other teams. Teams throw each other under the bus to get attention on their own projects. Everyone has to project that *they're* the team that really has a vision, because the C-Level doesn't have one. - Has no real feedback loop for a lot of teams. If you're doing great, the C-Level doesn't really have the context to recognize it. If you're doing badly – again, they don't have the context to even identify an issue, much less support changes. If you get lucky, you might be on a team with a good middle manager that knows something, but in general there's no systematic leadership. - IMO people are scared to show any kind of vulnerability, and it's psychologically toxic for the entire company. The only measuring stick for performance that the C-Level seems to have is whether a team *seems* optimistic. They can't identify issues independently, so they wait for someone to fess up and tattle on their own team, or for another team to throw them under the bus. There's a lot of incentive to just keep your team's issues to yourselves rather than saying "hey, we're actually struggling here." - Because of the lack of honest communication, there's a ton of unforced errors. Huge issues have repeatedly slipped through the cracks. - Professes to value certain things, but the C-Level chucks them out the door for any opportunity to make $10. I think a lot of individual people absolutely do value the outdoor community and the things that the company professes to care about – but the company as a whole doesn't commit to anything. In general – if you're picturing somewhere like Patagonia where the leadership is really invested in the outdoor industry and has a clear set of goals and values – picture the opposite of that, and that's Backcountry.

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    1 person found this review helpful
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Backcountry Reviews FAQs

Backcountry has an overall rating of 3.0 out of 5, based on over 541 reviews left anonymously by employees. 43% of employees would recommend working at Backcountry to a friend and 28% have a positive outlook for the business. This rating has decreased by -15% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Backcountry employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Backcountry. This rating has decreased by -14% over the last 12 months.

43% of Backcountry employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Backcountry 3.0 out of 5 for work life balance, 3.1 for culture and values and 2.8 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Backcountry to be work life balance, benefits, coworkers and the cons to be senior leadership, career development, management.

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Glassdoor has 541 Backcountry reviews submitted anonymously by Backcountry employees. Read employee reviews and ratings on Glassdoor to decide if Backcountry is right for you.