Backcountry.com Reviews in Park City, UT | Glassdoor

Backcountry.com Park City Reviews

Updated March 14, 2017
83 reviews

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Park City, UT

3.1
Star Star Star Star Star
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Jonathan Nielsen
12 Ratings

83 Employee Reviews

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Pros
  • Gear discounts are a huge bonus, and living in Park City is amazing (in 49 reviews)

  • Great work/life balance; people get out and play (in 12 reviews)

Cons
  • Upper management only cares about the bottom line (in 15 reviews)

  • Work life balance can be improved (in 6 reviews)

More Pros and Cons

  1. "Great People and Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Park City, UT
    Current Employee - Anonymous Employee in Park City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Backcountry.com full-time (More than 3 years)

    Pros

    The people I work with are the best part of my day - being surrounded by hard-working, capable people who are as passionate about the outdoors as I am is awesome.
    Great deals on gear!
    Working with and in an industry that is reflective of my passion for the outdoors
    Fun work environment
    Very team oriented - people are always willing to help
    Communication has gotten much better recently
    Work is challenging and there is a way to get involved in many different things if you are interested
    Not the typical bro-y ski shop, which is SO refreshing. People actually are smart and work hard, you can rely on your co-workers

    Cons

    Strategy tends to be reactive instead of proactive
    Tools being used are outdated and slow

    Advice to Management

    Keep communicating, reward good employees, get salaries inline with competitors


  2. "High end retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Buyer in Park City, UT
    Current Employee - Associate Buyer in Park City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Backcountry.com full-time (More than a year)

    Pros

    The work is challenging and exciting. Flexible environment. This is a business. Not a back shop in a ski town, so don't expect to hang out and just be a back-shop bro. Work hard, play hard, and earn cat skiing, lift tickets or sporting event tickets, and so on. I enjoy the hard work, and representing a brand I am loyal to and believe in is rewarding and encouraging.

    Cons

    Work life balance can be improved.

    Advice to Management

    Increase opportunity to be successful at the workplace and the home.


  3. "Plenty of upward mobility, coworkers who are passionate about their activities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Park City, UT
    Current Employee - Anonymous Employee in Park City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Backcountry.com full-time

    Pros

    If you prove that you have a good head on your shoulders and work hard, you'll be given more than enough rope to hang yourself. It requires taking a bit of initiative on your own, this isn't necessarily handed to you. They seem to have a knack of identifying talented people and throwing more and more and more at them. You will be recognized for your hard work. Gear discounts are a huge bonus, and living in Park City is amazing.

    Cons

    In some cases pay doesn't progress as fast as the growth in responsibility, and it matters more what salary you started at than what your current responsibilities are. The workload can challenge work life balance, but living in Park City makes it easy to find some time to get outside.

    Advice to Management

    Turnover makes it harder for the remaining employees to do their jobs, derails long term projects and causes knowledge gaps. Everyone would be more effective with a bit more stability, even if some of the employees lost aren't the highest performers


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  5. Helpful (4)

    "Seriously Don't Be Fooled... Requesting reviews from favorite employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Park City, UT
    Former Employee - Marketing Manager in Park City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Backcountry.com full-time (More than 5 years)

    Pros

    There used to be plenty. These days the place is a joke. Just look how many open positions they have. That should be telling. Nothing has changed.

    Cons

    They literally ask their favorite employees to write nice reviews to bolster their score.

    Advice to Management

    You can't fool anyone. You shipped the amazing company culture out the door the past few years.


  6. Helpful (3)

    "Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Park City, UT
    Former Employee - Marketing in Park City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Backcountry.com full-time (More than 3 years)

    Pros

    Gear discount, coffee, stocked junk food.

    Cons

    Everyone that is passionate about the outdoors has left or been let go and replaced with over eager under qualified people that have no clue about the gear they sell or the outdoors. They only care about the bottom line.

    Flextime off sounds great but good luck trying to get even a week off. Managers will make you feel guilty for taking a few days off.

    Advice to Management

    You're in the outdoor industry, not wall street. I understand you are running a business, but the employees are the ones that are going to make the company succeed. So don't treat them as disposable.


  7. "Fast paced environment, great energy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager, Owned Brands in Park City, UT
    Current Employee - Senior Manager, Owned Brands in Park City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Backcountry.com full-time (More than a year)

    Pros

    I work in the owned brands division, which has the vibe and mentality of a start up, but housed within a larger company. Our team is very tight knit, entrepreneurial, and supportive of each other. I enjoy coming to work each day and have been continually challenged to move my career forward here. I've really enjoyed working at Backcountry!

    Cons

    There has been turnover in a couple of departments, which seems to be stabilizing.


  8. "Digital Marketing Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Park City, UT
    Former Employee - Anonymous Employee in Park City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Backcountry.com full-time (Less than a year)

    Pros

    culture, flexibility, learning environment, opportunity to grow

    Cons

    disorganization, turnover, miscommunication, lack of planning


  9. Helpful (3)

    "Did not enjoy my time here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Park City, UT
    Former Employee - Software Engineer in Park City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Gear Discount
    Health care is okay

    Cons

    Flex Time Off - Don't fall for this. Averaged under 2 weeks per year vacation, and frequently called back in while on vacation.
    Focus - changes all the time. You won't finish projects, issues will arise, and then you will be berated for not finishing project you were originally interrupted from.
    Management - most demotivating management team ever. Rude comments in meetings, unprofessional jokes, and backing out of promises
    Felt like the most productive people were constantly berated for not being productive enough, and the least productive people were given pats on the backs for showing up for 6 hours a day
    Layoffs - Told one week everything is fine, next week everyone is laid off. Most cut throat company I have worked for in this regard.

    Advice to Management

    Be more professional, polite, and follow through with promises made. Expect the same out of yourselves as you do from your employees. Reward productivity and punish lack thereof. A lot of things need to be done clearly the opposite of how they currently are.


  10. Helpful (3)

    "Management"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Park City, UT
    Former Employee - Anonymous Employee in Park City, UT
    Recommends

    Pros

    Wonderful industry, generally great unselfish employees interested in both working hard and having some fun, used to have decent balance of life after no meeting Wednesday's were installed with shared incentive plans for many and in one year all employees.

    Cons

    Purchased mid year 2015 by private equity firm requires re-alignment of culture and expectations presenting a challenge for younger management team and employees alike.

    Advice to Management

    Do all you can to maintain the egalitarian culture that pervaded Backcountry pre-acquisition where a win for one was a win for all. Everyone takes a risk to be at Backcountry and everyone needs a path to a reward.


  11. Helpful (7)

    "Abusive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandising in Park City, UT
    Former Employee - Merchandising in Park City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Backcountry.com full-time (More than 3 years)

    Pros

    They do a good job of telling brand stories and have a quality logo. Brand discounts are at cost for employees.

    Cons

    The company will bleed you dry and give you a free banana/coke in return. Harassment is a major problem and execs will look the other way. Basically an online store for rich, white people.

    Advice to Management

    More for the ownership group - clean house of the current execs, then hire a new group that isn't abusive and doesn't look the other way when employees are harassed.



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