Backcountry.com Reviews | Glassdoor

Backcountry.com Reviews

Updated March 9, 2019
288 reviews

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2.8
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Jonathan Nielsen
78 Ratings

Employee Reviews

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Pros
  • "Fantastic perks, including killer gear discounts, free gold passes to local ski resorts (if you can reserve on in time" (in 72 reviews)

  • "Most employees prefer to be outdoors rather than indoors, creating a natural work/life balance (except for Q4" (in 18 reviews)

Cons
  • "Upper Management/corporate is clicky" (in 22 reviews)

  • "Work life balance can be improved" (in 10 reviews)

More Pros and Cons

  1. Featured Review

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Backcountry.com full-time

    Pros

    Culture, people, work/life balance, gear deals

    Cons

    Park City cost of living/SLC commute


  2. "Wonderful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Backcountry.com part-time

    Pros

    Excellent opportunity for any outdoor enthusiast, awesome company culture, discount on all of inventory, frequent activities/engagements with company,

    Cons

    The pay is lower than most other companies for similar work.

  3. Helpful (2)

    "Horrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Worker in Christiansburg, VA
    Former Employee - Student Worker in Christiansburg, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Backcountry.com full-time (Less than a year)

    Pros

    Your co-workers. The everyday, hard working folks who suffer in a ridiculously unstable environment.

    Cons

    The cons include working underneath abysmal leadership in the director and management. These people have no morals, ethics or integrity. How would you like to deal with managers who are bullies? People through no fault of your own, take their anxieties and frustrations with their own lives and poor work performance out on employee's who have absolutely nothing to do with their true issues? Or how about managers and directors making decisions they know are wrong, yet who do it anyway? People so ashamed of what they've did they hide in an attempt to dodge responsibility. These people should honestly be ashamed of themselves, which is likely why they hide. There is a toxic, two faced, cowardly environment at Backcountry and it starts with the Director and funnels down to every other employee in the company. Completely incompetent.

    Advice to Management

    Honestly, they've made some huge mistakes. Big enough where I do not event want to share any advice to these people. They can continue failing and I will move on with my life happy these people are in the rear view mirror.


  4. Helpful (6)

    "Deceitful, Sexist, and Down Right Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in West Valley City, UT
    Former Employee - Account Manager in West Valley City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Backcountry.com full-time (More than 5 years)

    Pros

    The only pro about this god forsaken place is that you don’t have to wear a suit.

    Cons

    The managers/ middle management is awful. I mean truly awful. They will watch over every move you make and micro manage. Then instead of actually correcting or teaching you how to do it they will talk behind your back and on the internal chat systems. You’ll find out because the managers will tell certain people that are “cool” or the ones they are trying to sleep with.

    Segways into my next section. This company is so incestual it makes me sick. So many managers are partying and sleeping with the new “fresh meat” class as they call it. If your not in the boys club or sleeping with the boys club, buckle up for the worst ride of your life.

    The manager of the call center is straight up running an Enron style scheme.

    Advice to Management

    Doesn’t matter, they won’t read it or won’t have the introspection to believe it.


  5. Helpful (5)

    "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Packer in Christiansburg, VA
    Former Employee - Warehouse Packer in Christiansburg, VA
    Doesn't Recommend

    I worked at Backcountry.com full-time (Less than a year)

    Pros

    Great pay. Discount on merchandise.

    Cons

    Bad management. Long hours. No interest in employees.

    Advice to Management

    Listen to employees more.


  6. Helpful (3)

    "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gearhead in Salt Lake City, UT
    Current Employee - Gearhead in Salt Lake City, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Backcountry.com part-time (More than a year)

    Pros

    Like-minded co-workers, great employee pricing

    Cons

    Pay could be better. Direct supervisors are solid but seems like a disconnect between upper-management and their day-to-day operations/employees

    Advice to Management

    Compensate better and listen to feedback/frustration of employees to retain them rather than constantly hire new ones


  7. Helpful (7)

    "Petty and Sexist Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in West Valley City, UT
    Former Employee - Anonymous Employee in West Valley City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Backcountry.com full-time (More than a year)

    Pros

    They give good discounts to their employees.

    Cons

    Backcountry doesn't care about their employees. They don't care about their female employees especially. They will basically slap a males wrist when they harass other employees or if they make mistakes. When a female employee does it, she gets reprimanded harshly. They are extremely unprofessional. They are petty in every sense of the word. Almost everyone in a managers position is rude and unprofessional to everyone. They promote people who don't know how to do their jobs and then wonder why so many problems occur. They don't pay their employees enough. Even when they gave a raise, you technically make $0.10 less in a year, which can add up. It just shows how cheap they are. If you are looking for a place to suffer in for a short amount of time while buying a lot of gear, then you should work here. If you are looking for a company that cares about their employees and wants you to succeed, don't work here. It's a waste of time.

    Advice to Management

    Stop treating your employees terribly. Trying to grow up, you're not in high school anymore. Promote people who do WELL in their positions, not people who are in your cliques.

  8. Helpful (5)

    "No appreciation of good employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in West Valley City, UT
    Former Employee - Anonymous Employee in West Valley City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Backcountry.com full-time (More than a year)

    Pros

    Great discounts
    Some friendly people
    Annual employee sale

    Cons

    Poor communication.
    Lots of overtime.
    Poor Management.
    80% of the employees here smoke weed, including the managers, and they show up to work high often.
    Don't appreciate hard workers.
    Very low pay, not competitive.
    People are always miserable which makes it hard to work with them.
    If you aren't Liberal, you will be very out of place with the people that work here.


  9. Helpful (6)

    "Fantastic group to work with, below-average compensation and limited upward mobility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Park City, UT
    Former Employee - Anonymous Employee in Park City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Backcountry.com full-time (More than a year)

    Pros

    My role was in the corporate headquarters in Park City. This review applies to that location only.
    - Very talented executive leadership
    - Interesting problems to solve for, changing landscape creates new problems to tackle all the time
    - Fantastic perks, including killer gear discounts, free gold passes to local ski resorts (if you can reserve on in time!), flexible time off policy, dogs ok in the office, frequent and fun team / department / company-wide activities (e.g., skiing, biking, hiking, SOP)
    - Beautiful location in Park City!
    - Most employees prefer to be outdoors rather than indoors, creating a natural work/life balance (except for Q4!)
    - People are friendly, approachable, and helpful
    - Super cool brand to represent as an employee!

    Cons

    - Compensation is below market average by design. Company leadership believes that the perks and the association with a lifestyle brand makes up for it. No performance-based bonus. Target management bonus is VERY low and VERY difficult to influence as an individual contributor.
    - Average employee tenure is just over one year. Frequent turnover is challenging to deal with. It seemed like there was always someone leaving that I needed to complete a project. Management is working to address this, but the pathway to success here is likely going to take a few years.
    - Very hard to attract top talent to come work in Park City as it isn't a metropolitan area (SLC doesn't count for many people)
    - Retail industry ebbs and flows every few years. Layer on top of that the impact of weather (particularly cold weather combined with precipitation in key regions across the US and EU) and the result is a relatively unpredictable business performance environment. This is one of the primary macro influences on the business and there is very little they can do to plan for or counteract it.
    - Calibre of talent at manager level and below can be hit or miss
    - Q4 sucks. 80-hour+ weeks is common for many teams Nov-Dec.
    - Being owned by a private equity firm means primary performance metric is EBITDA growth, and the consequence of that is constrained resources. It was tough to get approval for investments and additional headcount.
    - Yes, a meritocracy, but upward mobility above manager level is limited because many of the upper management positions are filled by individuals that have been there for years and have no intention of leaving any time soon.
    - Building is old and frequently has issues with plumbing (stinks!), internet (slow or out all together!), and heating (can get cold!)

    Advice to Management

    Change your incentive / compensation model to drive more team unity and increased employee tenure!


  10. Helpful (1)

    "Enjoy Working Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gearhead Operations in Salt Lake City, UT
    Current Employee - Gearhead Operations in Salt Lake City, UT
    Recommends
    Positive Outlook

    I have been working at Backcountry.com full-time (More than 3 years)

    Pros

    - Gear Discount
    - Like Minded and Motivated Coworkers
    - Good Management / Managers
    - Places high values on customers

    Cons

    - Wages are generally below market average