Backcountry.com Reviews | Glassdoor

Backcountry.com Reviews

Updated November 10, 2017
232 reviews

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3.1
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Jonathan Nielsen
50 Ratings

232 Employee Reviews

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Pros
  • Great people to work with, Awesome gear discounts, good benefits (in 60 reviews)

  • Work life balance is stressed here as well (in 16 reviews)

Cons
  • The few women that are in upper management are single or childless (in 16 reviews)

  • Work life balance can be improved (in 8 reviews)

More Pros and Cons

  1. "Fun, chill place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of great incentives. Good people to work with. Great deals on gear.

    Cons

    Becoming more corporate and less about real gearheads

    Advice to Management

    Don't forget your roots


  2. "Solid job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gearhead in West Valley City, UT
    Former Employee - Gearhead in West Valley City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Backcountry.com (Less than a year)

    Pros

    Good hook up on product

    Cons

    Working your way to a good schedule is rough

  3. "Just going through the motions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandising Specialist in Christiansburg, VA
    Current Employee - Merchandising Specialist in Christiansburg, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Backcountry.com full-time (More than 3 years)

    Pros

    Discount and some cool people to work with.

    Cons

    Low pay it’s all about money for this company if you don’t get any form of bonus money wise but management will gloat about the bonuses they get. Favoritism is the biggest thing in the Christiansburg warehouse some people can get away with anything and everything. You can’t go to HR about anything because 5 minutes later everyone in the warehouse knows. Work life balance is a joke.

    Advice to Management

    Good luck unless you are a new hire they don’t even interview for the positions anymore they just hand them out to new people that have no experience.


  4. "Not the worst, definitely not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gearhead in West Valley City, UT
    Former Employee - Gearhead in West Valley City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Backcountry.com full-time (Less than a year)

    Pros

    Discount on gear, working with like minded people, dogs in office, benefits aren’t too bad. Clinics and things like that with brands are also fun.

    Cons

    Your job as a Gearhead is customer service, and the resources they tell you to use are less than helpful. Customer is always right even when it’s a complete misunderstanding on their part. Your less than 2% quarterly raises are based on stats that you literally have no control over. Managers are promoted by how much they drink the corporate kool aid and not at all by organized productivity or experience. Constantly told that the outbound sales program is where you make real money but they are making it impossible to do so. Brown nosing your way up the ladder is the only real way to get promotions.

    Advice to Management

    Stop overlooking hard work for how friendly or cool you might think someone is. Businesses run on bottom line profits, not how tight you and your bros are on the weekends. Give the people doing most the work ( like workforce for example) a raise and stop overpaying professional meeting facilitators (expert managers) who couldn’t manage themselves out of the ping pong room. Also, try to give back to the community and actually stand up for the protection of federal lands. You guys make so much money on consumerism, yet would rather back a bike race then saving the places your whole company is designed around.


  5. "Fun while it lasts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Backcountry.com full-time (Less than a year)

    Pros

    Have access to many awesome vendors, and equipment

    Cons

    You can get bored easily once you hit goals expected of you


  6. "Merchandise Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Processor in Christiansburg, VA
    Former Employee - Merchandise Processor in Christiansburg, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Backcountry.com part-time (More than a year)

    Pros

    Deals on gear and got to meet ceo

    Cons

    Boring and unfulfilling. Time goes by so slow

    Advice to Management

    Make employees feel like there are opportunities to move up


  7. Helpful (2)

    "Lots of Potential - Keep Getting In Their Own Way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Park City, UT
    Current Employee - Anonymous Employee in Park City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Backcountry.com full-time (Less than a year)

    Pros

    Good gear discount and opportunity to do lots of different tasks. There are some really great people that work at Backcountry that are extremely kind and intelligent.

    Cons

    A lot of employees are over worked and underpaid. The constant state of chaos and whiplash from the last directional change simply wears on employees. The pay and benefits are not competitive with other job markets in the US. There is also a lack of women in leadership positions. The few women that are in upper management are single or childless. Backcountry does not support a work life balance, so holding a senior position with a family where both parents work is impossible. Also a general lack of diversity that leads to group think. The worst interpersonal relationships I have ever witnessed. Professionalism in interactions is not valued.

    Advice to Management

    Pay your workers a nation-wide competitive rate, increase your benefits and work life balance so that you can diversify your workforce. Enforce your culture and do not allow a few bad apples to sour things for everyone.

  8. Helpful (2)

    "Blaze your own trail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager of Finance in Park City, UT
    Current Employee - Manager of Finance in Park City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Backcountry.com full-time (Less than a year)

    Pros

    True meritocracy with plenty of upward mobility for top performers, fantastic people to work with (level-headed, approachable, helpful, talented, down to earth, social, happy), upper management all top notch talent (former bankers, consultants, top MBAs, etc.), company is growing at a very healthy pace when the rest of outdoor retail is flat Y/Y (doing some truly disruptive things in the marketplace), interesting problems to solve with plenty of data to support proper analysis, fantastic deals on gear, dog friendly office, flexible time off and working hours, all employees encouraged to get outdoors (even during working hours as long as you get your work done)

    Cons

    Q4 gets busy, pay is competitive but not top of market, small target bonuses, no equity compensation for most employees because private equity owned, limited investment money for making improvements to infrastructure (e.g., database management) and other strategic initiatives, some employees more interested in getting outdoors than actually getting work done (lack of loyalty to the company)

    Advice to Management

    Increase bonus structure to incentivize employees to achieve growth targets, pay higher salaries up front to attract and keep top talent at all employment levels


  9. Helpful (2)

    "Great People but Needs Some Love and Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Park City, UT
    Former Employee - Anonymous in Park City, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Backcountry.com full-time (More than 5 years)

    Pros

    I worked in a few different departments/locations while at Backcountry. While working here, you'll meet a ton of people who love the outdoors. If this is also a love of yours, it's a great way to make friends. Plus you'll get an amazing discount/proforms etc. Other perks of the job include the flexible time off policy, decent benefits, snack closet, and a modern working space with ergonomic chairs.

    In terms of direction, there is a growing emphasis on the gearhead program as a way to differentiate in the market. I see this a plus, because it means Backcountry will continue to become more customer focused.

    Cons

    The main con I feel is Backcountry has a history of trying to do great things while not investing in their employees and technology. Pay is usually around 10-20% below what you'll see listed on glassdoor for the job title. Teams are often much smaller than they need to be to get the job done or are overly outsourced to agencies and consultants. These combined with many changes in leadership the past few years has led to a ton of turnover. In turn this has created knowledge gaps in many departments. I personally feel a lot of this is due to the Backcountry leadership being at the mercy of the current share holding equity firm. It feels that many of the great leaders of old have been replaced with non outdoorsy banker types who care not for what the goat used to mean, but how they can turn the company public for the equity owning firm to cash in. I think this is part of the reason you'll rarely see BC take on any ethical stances in the manner of Patagonia or REI.

    Advice to Management

    First, I want to say thanks. BC gave me some grey hairs at times, but overall I enjoyed my time there. I gave you 3 stars, because I think you're batting right at least 60% of the time. Advice:

    Invest in people. This means paying better than market rate, providing ongoing training (coaching, conferences), and removing leadership that sees employees as cogs in a wheel to manipulate. I witnessed a ton of talent leave the company from 2015-2016. Sure things went well for awhile, but you're running out of the equity you built getting BC ready to sell in 2015.

    Invest in tech. BC used to be an engineering company at heart. At some point, new branding became more important. Consider if this is the best path forward.


  10. Helpful (2)

    "Decent company to get through school with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Backcountry.com full-time

    Pros

    The discount is great here and they sell great product

    Cons

    They over work the employees and they don't seem like they care about the individuals of the company


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