BancTec Reviews | Glassdoor

BancTec Reviews

Updated February 22, 2017
79 reviews

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Full-time Part-time

2.1
Star Star Star Star Star
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Jim Reynolds
10 Ratings

79 Employee Reviews

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Pros
  • Work life balance, casual dress code, occasional company lunches (in 3 reviews)

  • Good people as coworkers and I've learned a lot over the years working for the company (in 4 reviews)

Cons
  • company keeps getting bought out every couple years but the sad unqualified pathetic faces of the upper management still cling onto their posts (in 5 reviews)

  • New owners destroying what was once a good company to work for (in 4 reviews)

More Pros and Cons

  1. "Shop environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at BancTec full-time (More than 10 years)

    Pros

    Not micro managed and laid-back

    Cons

    Over the years the atmosphere and the morale of the environment has gone down


  2. "Good entry level"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BancTec full-time

    Pros

    easy, entry level, fun, good hours

    Cons

    bad pay, bad benefits, drama, play favorites, messy


  3. "Data Entry Clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry Clerk in El Paso, TX
    Former Employee - Data Entry Clerk in El Paso, TX
    Recommends
    Positive Outlook

    I worked at BancTec (More than 3 years)

    Pros

    Had a opportunity to get new experience as Data Entry Clerk.

    Cons

    Unbalance working and couldn't work in very good condition. I think it is my health reasons.

    Advice to Management

    Give advice to work different kind of variety duties.


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  5. "Accounting Specialist I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting Specialist I in Columbus, GA
    Current Employee - Accounting Specialist I in Columbus, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at BancTec full-time (More than a year)

    Pros

    Pays bills occasionally. Sometimes there are opportunities for overtime, but this is balanced out against times where you are sent home early, so mostly you end up back where you started (if not under 40 hours). Also, I've never been sexually harassed here.

    Cons

    Just about zero opportunities for advancement. A single pay raise was given as compensation for a grievous "clerical error" that resulted in the entire worksite's internet bill not being paid where employees had to relocate to AFLAC's main HQ to be able to do their work for about three entire months. Supervisors and management are extremely uninterested in growing and developing their employees or giving constructive feedback - actually, they're hardly interested in anything other than themselves and getting out of work early on Fridays (they're salaried, so the loss in hours doesn't affect them). Interaction with employees is limited to a few passive-aggressive e-mails sent to the entire department each day.

    Advice to Management

    I have literally never seen anyone so uninterested in the other people they work with every day in my life. I can't imagine how they find their work fulfilling in any type of way. My advice? They should quit and get a job at one of the fast food chains they are so often suggesting employees can work at as alternative - maybe they can then develop some basic sense of connection to others over time.


  6. "Working at BancTec"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice place to work and you will meet nice coworkers to work with and help when the time is needed.

    Cons

    Not a family oriented place it's just work work all the time.

    Advice to Management

    None


  7. "Sr. Production Manager"

    Star Star Star Star Star
    • Comp & Benefits
    Current Employee - Senior Production Manager Production Manager Customer Service Manager in Montgomery, IL
    Current Employee - Senior Production Manager Production Manager Customer Service Manager in Montgomery, IL
    Doesn't Recommend
    Negative Outlook

    I have been working at BancTec full-time (More than 10 years)

    Pros

    If you want to be involved in every division, department and take ownership for the entire client experience this is the place to be.

    Cons

    Merger and Transitional plans are not comprehensive nor are they adequate when they are utilized. Processes and procedures change very fast and poor and nonexistent communication is a major inhibitor to keeping up with decisions made by people throughout the organization.

    Advice to Management

    Consistent, frequent uniform communication needs to be established. Roles and accountabilities need to be defined as well as accountability for those roles. Define the organization. Key roles should have a backup. Lastly the everybody is responsible mentality has become everybody is responsible, somebody will take care of it and then nobody does.


  8. "Document Specialist"

    Star Star Star Star Star
    Former Employee - Georgia in Atlanta, GA
    Former Employee - Georgia in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BancTec (More than a year)

    Pros

    Great supervisor, enough work for everyone to do

    Cons

    Working overnight and coworkers not helping the team,


  9. "CHEAPEST COMPANY EVER"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry Operator in Irving, TX
    Former Employee - Data Entry Operator in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at BancTec full-time (More than 5 years)

    Pros

    NONE AVAILABLE DUE TO POOR MANAGEMENT!!!

    Cons

    This company is horrible including management, benefits, and associates.

    Advice to Management

    Raises would be appropriate at some point!!! I was with the company 4-1/2 years and received a 30 CENT raise within this time frame. I performed "Lead" as well as "Supervisory" responsibilities and no type of appreciation from anyone. They treat their employees as prisoners and this is inappropriate mannerism. I'd NEVER in a million years recommend this company to ANYONE. Well performed work goes unnoticed, even though the work in BPO/IPP is time based.


  10. "Not the greatest place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry Clerk in Addison, IL
    Former Employee - Data Entry Clerk in Addison, IL
    Doesn't Recommend
    Negative Outlook

    Pros

    Work life balance, casual dress code, occasional company lunches

    Cons

    No room for advancement, low employee morale, business was slow

    Advice to Management

    Create a better work environment


  11. Helpful (1)

    "Documents Clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norcross, GA
    Former Employee - Anonymous Employee in Norcross, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at BancTec full-time (More than a year)

    Pros

    At least you get a paycheck

    Cons

    This company expects you to dedicate your life to them with little return for your dedication. I was hired through a temp agency, upon being hired on to Banctec permanently, we were supposed to get a raise, Banctec waited until after we were hired on to tell us they were not giving us a raise. The company engages in a shady and unethical practice called "forecasting", where they forecast hours on your paycheck when you are initially hired so that you fall in line with their pay period. For example, if you are hired on a week into the pay period, they will forecast 40 hours on to your paycheck so that you accumulate a full 80 hours on your next paycheck, they take those hours back when you depart from the company. If you decide to work for this company, I strongly advise that you get something in writing regarding how many hours you were forecasted. I was forecasted 40 hours when I was hired on and THEY TOOK BACK 80! That's right, they CHEATED me out of an entire week's work of pay! I am not the only employee they did this to upon departure from the company. In addition to the awful pay, you have no room to move up or be promoted within this company- I have witnessed other employees dedicate their valuable time and work their behinds off for this company only to be taken advantage of. Banctec then insinuated that they would be implementing an incentive program, where you will be compensated on the efficiency of your performance- LIES! - this never happened. I saw a review from a fellow employee I used to work with suggesting that there is a great deal of "woman drama"; believe me when I say that the few men who work there are not immune to this "woman drama". The work environment, regardless of gender, is hostile and reminiscent of high school. On top of having little to no organization within the upper echelons of the company, management talks down to their subordinates in the most unprofessional manner, office morale is extremely low and you do not feel valued as an employee. This company has a high turnover rate because they refuse to do right by their employees, leaving this company has been one of the most liberating things I have done in a while.

    Advice to Management

    Pay more due respect to employees, get better structure



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