Bancsource Reviews | Glassdoor

Bancsource Reviews

Updated November 9, 2017
49 reviews

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3.2
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Bancsource President and Chief Executive Officer Mychal D. Kempt
Mychal D. Kempt
15 Ratings

49 Employee Reviews

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  1. "Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Grunt
    Current Employee - Grunt
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bancsource full-time (More than 3 years)

    Pros

    Casual dress. Can wear jeans on most days. There used to be more pluses but they went out the door when they hired the company to "save" the business. Its went downhill from there and many employees are looking to bail.

    Cons

    Company is laying off frequently. Everyone is on edge about their job. HR is mostly helpful unless you go to the top where you will get blank stares and generic answers. Many unprofessional leaders in various departments. Management in general is incompetent. Need to buy product or supplies for the company? Good luck. Most companies dont deal with us anymore. Many of us are looking to bail from this sinking ship.

    Advice to Management

    Stop lying to employees. Be honest with the techs about the position of the company.


  2. Helpful (1)

    "Customer Service out the window."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    None I can think of..

    Cons

    Best described as a 'Joke' for a service company.

  3. Helpful (1)

    "Low pay and overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Some of the people. The office is decent and clean.

    Cons

    Everything else....they don't pay well but expect alot. Lots of politics and back stabbing. They will cut you loose and not give it a thought regardless of your performance.


  4. Helpful (2)

    "Time to clean house and go back to what made Bancsource a service leader."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bancsource full-time

    Pros

    There are a very few competent people left in product support area and a couple of long tenured sales associates.

    Cons

    Service side of the company can't keep good people. They have run off all thier best techs. Attrition levels might be the highest in the industry, ask the CFO for confirmation.

    Advice to Management

    Treat your employees well and your customers even better. This philosophy has not been followed by the current "leaders".


  5. "field service technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Philadelphia, PA
    Former Employee - Field Service Technician in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bancsource full-time (More than 3 years)

    Pros

    up to date software and good people

    Cons

    low salary and no reliable

    Advice to Management

    get new phones and laptops


  6. Helpful (1)

    "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bancsource full-time (Less than a year)

    Pros

    New management Team is motivational and determined to be successful - growing at a planned steady rate. There is a cohesive bond among all employees to help and do the right thing for our customers.

    Cons

    Service Team is knowledgeable and helpful, but there is still room for improvement for the ticketing process to final repair completion with parts, software, then follow up to ensure a full functional asset.

    Advice to Management

    Keep driving forward and make constant improvements

    Bancsource Response

    Mar 17, 2017 – President & Chief Executive Officer

    Thanks for your positive comments and support of Bancsource. We are very focused on sustainable growth at the right rate and in the right markets to create and leverage density for our customers and... More


  7. "Regional Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bancsource full-time (Less than a year)

    Pros

    Service Level Technicians, Admin and Sales Staff on same page same mission to serve our customers with utmost integrity and best possible response times. People are very genuine and transparent.

    Cons

    Brand Recognition is not as well known.

    Advice to Management

    Marketing Department and Social Media presence needs improvement.

  8. Helpful (5)

    "Beware! Big promises-No delivery."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician
    Current Employee - Field Service Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bancsource full-time (More than 3 years)

    Pros

    Company vehicle. Two free shirts a year.

    Cons

    Stress, Stress, Stress. Promised training. Been here over two years and no training. Have to work on ATMs and other equipment without training. Have to buy all your own tools including special tools. Expect you to work seven days a week but change your time card to show no overtime. May be illegal. You will work 7AM-8PM, seven days a week. Always on call. Must answer the phone and pages. Only time off is when you take PTO and then you will be answering the phone. The wages about 45% below average and they scheme to keep you from getting a raise. Over two years, customers happy but no pay increase.

    Advice to Management

    Stop lying to the employees and pay for the work done. Stop deceiving the customers about the quality of the service being paid for.

    Bancsource Response

    Mar 17, 2017 – President & Chief Executive Officer

    Very sorry to hear of your negative experience. As a company we are very focused on providing training to all employees especially our field technicians. Each field technician has a goal of... More


  9. "New Hire Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Dallas, TX
    Current Employee - Management in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bancsource full-time (Less than a year)

    Pros

    Whenever you start a new job its always rosy and sunshine in the beginning and then as you begin to onboard and you go through the new hire orientations you begin to see the not so sunny side. In my time at Corporate there was none of that, there still hasn't been a month later. I have received nothing but support & help in this whole process. The interviewing was a bit nerve-wracking, but I see why now it was necessary to speak with all of upper management including the CFO & CEO. As I look back, I'm grateful for that opportunity. Our CEO is approachable, you can talk to him and do not feel like it will have a negative result. I look forward to a long positive career within Bancsource.

    Cons

    I have not been working here long enough to experience anything negative.

    Advice to Management

    Keep it up!! Continue to be approachable along with your new hire orientation and you will have a winning program!

    Bancsource Response

    Mar 19, 2017 – HR DIRECTOR

    Thank you so much for your feedback regarding your positive experience thus far at Bancsource. Our leadership team is working diligently at making Bancsource a great place to work! We realize our... More


  10. "National Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bancsource full-time

    Pros

    Great family atmosphere! Working from home, I had the opportunity to visit the home office for a week. From the minute you walk in, you are made to feel a part of the Bancsource family. It is nice to be able to talk with the people you will work with on a daily basis. Senior management went out of their way, not only to say hello and introduce themselves, but to take some time and let you know they have an open door policy. They have great reporting systems, weekly meetings so everyone is on the same page, incentive programs, great benefits and most of all...the chance to contribute to the success of their ever-growing business.

    Cons

    New to the Company, for someone like me that wants to know everything all at once, there is a learning curve. Knowing how their reporting system works (as good as it is) and who wants what is my only "con".

    Advice to Management

    Dedicate more time to individual position needs during training week. Other than that, keep doing what you are doing.


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