Banfield Pet Hospital Reviews | Glassdoor

Banfield Pet Hospital Reviews

Updated February 19, 2019
1,290 reviews

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3.3
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Banfield Pet Hospital President Brian Garish
Brian Garish
150 Ratings

Employee Reviews

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Pros
  • "I enjoy the perks for my pets, such as free wellness plans through Banfield and the Royal Canin and Petsmart discounts" (in 153 reviews)

  • "Working with animals is always fun" (in 62 reviews)

Cons
  • "Open 7 days a week; get called in often, which isn't good for work/life balance" (in 65 reviews)

  • "Long hours, difficult clients, and cranky coworkers" (in 96 reviews)

More Pros and Cons

  1. Featured Review

    "An Amazing Career -- Especially for Those Working while Continuing Education!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Veterinary Assistant
    Current Employee - Veterinary Assistant
    Recommends
    Approves of CEO

    I have been working at Banfield Pet Hospital part-time (More than a year)

    Pros

    Strong community in a small work environment
    Strong management support for continuing education (vet school, vet tech) - will even help you pay for a technician degree through Penn Foster
    3 OWP's to keep up to 3 of your pets healthy (as well as an additional ~20% [idk exactly] discount on everything that you would otherwise pay for]
    MARS DISCOUNTS! I SAVED ~$2000 IN EMERGENCY FEES FOR MY PET AT BLUE PEARL.
    Decent pay compared to private practice
    Annual Salary Increase (that can somewhat depend on performance)
    Transparent Management (both direct and higher up management)
    Excellent Vertical Career Growth (for those interested in being more than just a pet nurse)

    Cons

    High stress! (If you don't do well in stressful situations it is NOT for you)
    Too many pets in a single day negatively impact the quality of medicine (sometimes my doctors do not remember pets from the SAME day)
    High (albeit understandable) pressure to sign pets up on Wellness Plans
    Sometimes unreliable coworkers (not unusual for someone to call out)
    Especially for full-time workers -- requires a very open schedule
    For full time: sometimes depending on the time of the year it can be difficult to hit 30 hours/week
    Some hospitals are VERY cliquish (especially if you're female... not a big issue for males)
    Some management (shift leads/practice managers) are very political and/or demeaning depending on the hospital you work at [though this is true for almost every field of work]

    Advice to Management

    Continue with the quality of daily life updates (such as allowing associates to choose their scrub color/brand)
    Some practice managers at various practices have NO business being practice managers... Not my personal experience (for which I am grateful...)


  2. "Practice Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Practice Manager in Los Angeles, CA
    Former Employee - Practice Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Banfield Pet Hospital full-time (More than 3 years)

    Pros

    Great company culture from the top and hospital teams are empowered. You are supported from headquarters and field leadership. No company is perfect but Banfield is pretty close.

    Cons

    Leadership compensation is lower in comparison to other healthcare sectors.

    Advice to Management

    Develop career road maps for top performers and transparency to timeframes.

    Banfield Pet Hospital Response

    Jan 11, 2019 – Banfield Pet Hospital

    Thank you for sharing your experience as a Practice Manager. We are delighted to hear that your team felt empowered and supported!

    --- Banfield Pet Hospital

  3. "Company that allows for Innovation and DVQs who really care about their associates!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Banfield Pet Hospital full-time (More than 3 years)

    Pros

    It's nice coming to a company that if I have ideas they are never get shot down. I work with some really great DVQs in Texas and they really care about their associates. They are their #1 advocates and always go above and beyond to provide as much support as they can possible.

    Cons

    I wish we didn't have to wait so long to get benefits. They are pretty great and I was a had them sooner.


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Veterinary Assistant in Ocean, NJ
    Current Employee - Veterinary Assistant in Ocean, NJ
    Recommends
    Positive Outlook

    I have been working at Banfield Pet Hospital full-time (More than a year)

    Pros

    ability to grow, offer discounts with Royal Canin, Petsmart, among other benefits, free wellness plans which saves money when it comes to vet bills, better at maintaining life/work balance, amazing benefits which has covered 90% of everything I've ever needed so far

    Cons

    stressful environment which can eventually take a toll on a person, customers can be very rude due to financial reasons mostly, pressure to sell products (i.e. wellness plans), co-workers who get too comfortable which then makes you feel overworked

    Advice to Management

    keep things fair with all staff


  5. "Gain great development skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Practice Manager
    Current Employee - Practice Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Banfield Pet Hospital full-time (More than 5 years)

    Pros

    Gain great development skills

    Benefits

    Freedom to manage your hospital the way your team responds to challenges/recognition/accountability

    Practice Managers can manage their own schedule as long as it meets the needs of their hospital

    Feedback is encouraged and welcomed

    Cons

    While you’re given the tools and resources to develop, it’s challenging to grow within the practice. Once you’ve gained the skills, competitors are more likely to give you the advancement you seek.

    Metrics/scheduling/resources are based on preventive care, but you’re expected to see all cases (sick/injured/emergencies) with resources for the day set up only for preventive care patients

    Once a year raises are only cost of living adjustments until a valued associate submits a resignation. Then you’re able to offer them “more” as a method to retain them


  6. "Overall a good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Veterinary Assistant in Phila, PA
    Former Employee - Veterinary Assistant in Phila, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Banfield Pet Hospital full-time (More than a year)

    Pros

    Company has strong 401k matching plan as well as competitive pay compared to other local veterinary hospitals. If you are new to the field they also have comprehensive training that can prepare almost anyone.

    Cons

    Poor medical benefits, poor work-life schedule


  7. "Banfield"

    StarStarStarStarStar
    Current Employee - Practice Manager
    Current Employee - Practice Manager

    I have been working at Banfield Pet Hospital full-time (More than 5 years)

    Pros

    Wellness plans are amazing and beneficial to all cat/dog owners
    Having support from other Practice Managers

    Cons

    Multiple metrics must be met which effects your annual review
    Open 7 days a week
    Having to work 40 hours minimum when DVM salary can do 3 or 4 days vs 5
    Pushing Wellness plans to the point of exhaustion
    Limited to no accountability with DVMs
    High Turnover of staff and leadership

  8. "Hard work, A LOT of learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Veterinary Assistant in Jacksonville, FL
    Current Employee - Veterinary Assistant in Jacksonville, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Banfield Pet Hospital full-time (More than 5 years)

    Pros

    Learn every day
    Work side by side with veterinarians
    Open 7 days a week to allow flexible schedule
    Benefits
    Discounted wellness plans

    Cons

    Long hours
    Nation wide policies
    Open weekends
    Open past 6


  9. "Great place to start in vet med"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Banfield Pet Hospital full-time (More than 3 years)

    Pros

    Job security, benefits, tons of room to learn and advance

    Cons

    Not using the latest and greatest tech & Being inside petsmarts


  10. "Veterinary Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Veterinary Assistant
    Current Employee - Veterinary Assistant

    I have been working at Banfield Pet Hospital full-time (More than 3 years)

    Pros

    Great benefits, learn a solid foundation of small animal private practice, and work side by side with veterinarians. Great first job for those interested in veterinary school.

    Cons

    Long hours, difficult clients, and cranky coworkers

    Advice to Management

    Learn to promote people that came from the trenches and work with new grad veterinarians on how to handle conflict and time management.