Banfield Pet Hospital Reviews
Updated Jun 1, 2023
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Top Review Highlights by Sentiment
- "good benefits...thats really all that they had that was positive and why I continued to work there for so long" (in 381 reviews)
- "Management is poor and focused on having worthless meetings rather than really determining solutions to problems." (in 192 reviews)
- "Hours are long and you have to work every other weekend or one weekend day a week." (in 131 reviews)
Ratings by Demographics
This rating reflects the overall rating of Banfield Pet Hospital and is not affected by filters.
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- Veteran Status
- Current Employee★★★★★
Pros
Holidays off and out at 6
Cons
Wish there was better work life balance and pay
We know our industry has been overwhelmed with the incredible increase of new pet families. Our teams are trying to do all they can to prevent burnout and promote teamwork. If you are comfortable, we would like to get a deeper understanding please reach out to your Business Partner or contact us at AR Service Center at arservicecenter@banfield.com so we can talk through this with you further.
- Current Employee★★★★★
Pros
Get to play with puppies all day
Cons
Very needy not trying to help grow
Banfield Pet Hospital Response
We appreciate the feedback and agree that playing with puppies all day is a strong positive of the job. We will continue to do all we can to retain our Banfield talent in an effort to create the best experience for our pet patients. We do hope you are able to talk with your management team to put a plan in place to help you grow.
- Former Employee, more than 1 year★★★★★
Pros
You get wellness plans for 3 pets and Royal Canine discount on food good place to learn
Cons
BURNOUT this company prioritizes numbers of membership signups and pets per day rather than quality healthcare, its emotionally taxing when pets are treated as numbers no matter how hard you work no room for growth, but the worst of all are the clients, you will be yelled at everyday by them because in this job the customer is always right even when they are demanding free services or are an hour late to an appt, the manager will bend over backwards for them and enable this behavior just for a quick buck, you will not have any work/life balance, random shifts given to you the pay is better other places
Continue readingBanfield Pet Hospital Response
Thank you for taking the time to reach out to us. Our teams are working very hard to provide benefits to our associates in an effort to prevent burnout and stay ahead of health and well-being. If you are comfortable with it, can you please provide us more details into your experience? You can reach us at BanfieldCares@banfield.com.
- Former Employee, more than 3 years★★★★★
It was a job, never would do it again.
Apr 19, 2023 - Client Service CoordinatorRecommendCEO ApprovalBusiness OutlookPros
The core team (CSCs + VA + Doctors) worked very well together and had good open communication.
Cons
-pay was not great -practice managers did not know what they were doing most of the time and were not supportive. -overworked -company only cares about seeing as many pets as possible with no concerns that hospitals are short staffed, overworked, stress, verbally abused by clients. -the little bit of money they give you as a "gift" to their Banfield store is really a slap in the face. I'd prefer $20 to target so I can get something essential I actually need since they don't pay enough. -they literally never "fire" a client, even when there is multiple documented instances of clients being abusive I mean the list goes on and on. I appreciated the job because it got me through a rough time and sometimes you have to take what you can get, but honestly, they company could do soooo much better, they just choose not to.
Continue readingBanfield Pet Hospital Response
We appreciate you taking the time to leave this review and are sorry to see you are no longer with us. The well-being of our Associates is an absolute priority and based on your feedback we will be working with our business partners to look into your feedback. We wish you the best of luck!
- Former Employee★★★★★
Review
May 31, 2023 - Client Service Coordinator (CSC) in Metairie, LARecommendCEO ApprovalBusiness OutlookPros
Best practice manager, great doctors
Cons
Spend a lot of your time there
- Former Employee, more than 3 years★★★★★
My hospital was great
May 29, 2023 - Client Service Representative in Colorado Springs, CORecommendCEO ApprovalBusiness OutlookPros
Had decent benefits, my practice manager was great. Loved the pet benefits and the PetSmart discounts.
Cons
Hours are too long, constantly having to push Wellness Plans.
Banfield Pet Hospital Response
Thank you for your review and your many years with us. We are happy to hear that you were able to take advantage of the benefits and enjoyed the discounts as well. We hope that you were able to speak with your management team to work on the hours and any other issues that arose.
- Current Employee★★★★★
Pros
Benefits are great, relationships you build with regular clients are meaningful, if you get a team/vet who is willing to train you, you get to learn a lot.
Cons
Schedules are overbooked so badly even with hours continuously getting cut that it is impossible to have a single day where you’re not so stressed out you’re ready to quit. Management gets on you for complaining too much about the burnout and stress. You get hired on with the promise of 36-40 hours a week but then get cut back to 27 hours a week and asked to go home early. The corporate presence is extremely heavy and makes you feel like you ARE upselling clients. Management posts OWP sign up rates to cause an unhealthy competition in already unhealthy and toxic work environments.
Continue readingBanfield Pet Hospital Response
Thank you for taking the time to reach out to us. Seeing you are a current associate we would really like the opportunity to talk with you further about your feedback. Our teams are working very hard to benefit our associates in an effort to prevent burnout and stay ahead of health and well-being. If you have any other suggestions for us please speak to your manager, a Business Partner, or someone in P&O. We have safe spaces and look to our field associates to feel comfortable being open and honest with us in order to continue providing relevant and worthwhile benefits.
- Current Employee, less than 1 year★★★★★
Toxic place to work
May 24, 2023 - Customer Service Coordinator in Apex, NCRecommendCEO ApprovalBusiness OutlookPros
Paid time off Paid Holidays Free wellness plans for employee pets
Cons
Overworked Understaffed Micromanaging Un-organized Manager ensues drama, talks about other employees to other employees. Manager does not have deescalation skills, she is the source of most drama Dr talks down to staff, including manager. Is allowed to get away with it because we are short vets. I was targeted because I’m from the North, and treated differently. Made to feel like an outcast. Clients not happy with management, the store, and company as a whole. Manager does not stand up for employees
Continue reading - Former Employee, more than 8 years★★★★★
Great place to work for with great benefits.
May 27, 2023 - Practice Manager in Lafayette, LARecommendCEO ApprovalBusiness OutlookPros
Great benefits and growth potential.
Cons
Cookie cutter approach does not allow for location or team adaptations.
Banfield Pet Hospital Response
Thank you for your review and your many years with us. We are happy to hear that you were able to take advantage of the benefits and PTO. We wish you a successful future.
- Former Employee, more than 1 year★★★★★
Ok as a start vet job, but heavy corporate presence and lack of concern for employees/pets
Apr 16, 2023 - Client Service Coordinator in Hurst, TXRecommendCEO ApprovalBusiness OutlookPros
Decent benefits. Very lgbt+ friendly, tattoo friendly, hair dye/style friendly. 3 free OWP for your pets. Closed on major fall/winter holidays. Work 4 days a week on a random schedule.
Cons
No bonuses for scheduling pets, signing up pets on OWP, or for meeting goals. Meager (50 cent) raises each year. Skeleton crew most of the time, a lack of hours for all employees. As a CSC, I was left to man the front desk alone for 12 hours. When I asked for help from coworkers doing nothing 'in the back', no one would want to help. You're expecting to help clients in person, help Petsmart customers, and answer phones all at the same time as a single person. There were so many issues at this location that have been covered before in other interviews. If you want to do the work of many people because "labor is too high" and you're the only person, then this is your job.
Continue readingBanfield Pet Hospital Response
First and foremost, thank you for your 2-plus years and your dedication to our patients. We’re sorry to hear your experience at the Hurst location was not ideal and we would like to learn more. It is very important to us to get a deeper understanding of how our associates feel at work. Please, contact us at BanfieldCares@banfield.com so we can address this issue to the best of our capabilities.
Banfield Pet Hospital Reviews FAQs
Banfield Pet Hospital has an overall rating of 3.1 out of 5, based on over 3,105 reviews left anonymously by employees. 42% of employees would recommend working at Banfield Pet Hospital to a friend and 37% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
42% of Banfield Pet Hospital employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Banfield Pet Hospital 2.7 out of 5 for work life balance, 3.0 for culture and values and 3.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Banfield Pet Hospital to be coworkers, career development, benefits and the cons to be senior leadership, compensation, management.
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