Banfield Pet Hospital Reviews

Pros

Holidays off and out at 6

Cons

Wish there was better work life balance and pay

Pros

Get to play with puppies all day

Cons

Very needy not trying to help grow

Pros

You get wellness plans for 3 pets and Royal Canine discount on food good place to learn

Cons

BURNOUT this company prioritizes numbers of membership signups and pets per day rather than quality healthcare, its emotionally taxing when pets are treated as numbers no matter how hard you work no room for growth, but the worst of all are the clients, you will be yelled at everyday by them because in this job the customer is always right even when they are demanding free services or are an hour late to an appt, the manager will bend over backwards for them and enable this behavior just for a quick buck, you will not have any work/life balance, random shifts given to you the pay is better other places

Pros

The core team (CSCs + VA + Doctors) worked very well together and had good open communication.

Cons

-pay was not great -practice managers did not know what they were doing most of the time and were not supportive. -overworked -company only cares about seeing as many pets as possible with no concerns that hospitals are short staffed, overworked, stress, verbally abused by clients. -the little bit of money they give you as a "gift" to their Banfield store is really a slap in the face. I'd prefer $20 to target so I can get something essential I actually need since they don't pay enough. -they literally never "fire" a client, even when there is multiple documented instances of clients being abusive I mean the list goes on and on. I appreciated the job because it got me through a rough time and sometimes you have to take what you can get, but honestly, they company could do soooo much better, they just choose not to.

Pros

Best practice manager, great doctors

Cons

Spend a lot of your time there

Pros

Had decent benefits, my practice manager was great. Loved the pet benefits and the PetSmart discounts.

Cons

Hours are too long, constantly having to push Wellness Plans.

Pros

Benefits are great, relationships you build with regular clients are meaningful, if you get a team/vet who is willing to train you, you get to learn a lot.

Cons

Schedules are overbooked so badly even with hours continuously getting cut that it is impossible to have a single day where you’re not so stressed out you’re ready to quit. Management gets on you for complaining too much about the burnout and stress. You get hired on with the promise of 36-40 hours a week but then get cut back to 27 hours a week and asked to go home early. The corporate presence is extremely heavy and makes you feel like you ARE upselling clients. Management posts OWP sign up rates to cause an unhealthy competition in already unhealthy and toxic work environments.

Pros

Paid time off Paid Holidays Free wellness plans for employee pets

Cons

Overworked Understaffed Micromanaging Un-organized Manager ensues drama, talks about other employees to other employees. Manager does not have deescalation skills, she is the source of most drama Dr talks down to staff, including manager. Is allowed to get away with it because we are short vets. I was targeted because I’m from the North, and treated differently. Made to feel like an outcast. Clients not happy with management, the store, and company as a whole. Manager does not stand up for employees

Pros

Great benefits and growth potential.

Cons

Cookie cutter approach does not allow for location or team adaptations.

Pros

Decent benefits. Very lgbt+ friendly, tattoo friendly, hair dye/style friendly. 3 free OWP for your pets. Closed on major fall/winter holidays. Work 4 days a week on a random schedule.

Cons

No bonuses for scheduling pets, signing up pets on OWP, or for meeting goals. Meager (50 cent) raises each year. Skeleton crew most of the time, a lack of hours for all employees. As a CSC, I was left to man the front desk alone for 12 hours. When I asked for help from coworkers doing nothing 'in the back', no one would want to help. You're expecting to help clients in person, help Petsmart customers, and answer phones all at the same time as a single person. There were so many issues at this location that have been covered before in other interviews. If you want to do the work of many people because "labor is too high" and you're the only person, then this is your job.