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Banfield Pet Hospital

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Engaged Employer

Banfield Pet Hospital

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Banfield Pet Hospital Reviews

Updated Jun 1, 2023

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Found 3,034 of over 3K reviews
3.1
42% Recommend to a Friend
Banfield Pet Hospital President  Mony Iyer
28% Approve of CEO

Found 3,033 of over 3K reviews

3.1
42%
Recommend to a Friend
28%
Approve of CEO
Banfield Pet Hospital President  Mony Iyer
Mony Iyer
109 Ratings

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Top Review Highlights by Sentiment

Pros
  • "good benefits...thats really all that they had that was positive and why I continued to work there for so long(in 381 reviews)
  • "The pay was good and they offer 3 wellness plans for free for your pets.(in 172 reviews)
  • "Most of the people are great to work with and you for my amazing friendships.(in 89 reviews)
  • "You can have really great coworkers and the 401(k) matching is great.(in 69 reviews)
  • "Great goals and teams on the floor.(in 56 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Banfield Pet Hospital and is not affected by filters.

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  1. 5.0
    Current Employee

    It's good

    Apr 30, 2023 - Veterinary Assistant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Holidays off and out at 6

    Cons

    Wish there was better work life balance and pay

    Be the first to find this review helpful

    Banfield Pet Hospital Response

    We know our industry has been overwhelmed with the incredible increase of new pet families. Our teams are trying to do all they can to prevent burnout and promote teamwork. If you are comfortable, we would like to get a deeper understanding please reach out to your Business Partner or contact us at AR Service Center at arservicecenter@banfield.com so we can talk through this with you further.

  2. 5.0
    Current Employee

    Va role

    Jun 1, 2023 - Veterinary Assistant in Miami, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Get to play with puppies all day

    Cons

    Very needy not trying to help grow

    Be the first to find this review helpful

    Banfield Pet Hospital Response

    We appreciate the feedback and agree that playing with puppies all day is a strong positive of the job. We will continue to do all we can to retain our Banfield talent in an effort to create the best experience for our pet patients. We do hope you are able to talk with your management team to put a plan in place to help you grow.

  3. Join the Banfield Pet Hospital team
    See Our Latest Jobs
  4. 2.0
    Former Employee, more than 1 year

    Not a good place to stay longterm

    Apr 26, 2023 - Vet Assistant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You get wellness plans for 3 pets and Royal Canine discount on food good place to learn

    Cons

    BURNOUT this company prioritizes numbers of membership signups and pets per day rather than quality healthcare, its emotionally taxing when pets are treated as numbers no matter how hard you work no room for growth, but the worst of all are the clients, you will be yelled at everyday by them because in this job the customer is always right even when they are demanding free services or are an hour late to an appt, the manager will bend over backwards for them and enable this behavior just for a quick buck, you will not have any work/life balance, random shifts given to you the pay is better other places

    Continue reading
    1 person found this review helpful

    Banfield Pet Hospital Response

    Thank you for taking the time to reach out to us. Our teams are working very hard to provide benefits to our associates in an effort to prevent burnout and stay ahead of health and well-being. If you are comfortable with it, can you please provide us more details into your experience? You can reach us at BanfieldCares@banfield.com.

  5. 2.0
    Former Employee, more than 3 years

    It was a job, never would do it again.

    Apr 19, 2023 - Client Service Coordinator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The core team (CSCs + VA + Doctors) worked very well together and had good open communication.

    Cons

    -pay was not great -practice managers did not know what they were doing most of the time and were not supportive. -overworked -company only cares about seeing as many pets as possible with no concerns that hospitals are short staffed, overworked, stress, verbally abused by clients. -the little bit of money they give you as a "gift" to their Banfield store is really a slap in the face. I'd prefer $20 to target so I can get something essential I actually need since they don't pay enough. -they literally never "fire" a client, even when there is multiple documented instances of clients being abusive I mean the list goes on and on. I appreciated the job because it got me through a rough time and sometimes you have to take what you can get, but honestly, they company could do soooo much better, they just choose not to.

    Continue reading
    1 person found this review helpful

    Banfield Pet Hospital Response

    We appreciate you taking the time to leave this review and are sorry to see you are no longer with us. The well-being of our Associates is an absolute priority and based on your feedback we will be working with our business partners to look into your feedback. We wish you the best of luck!

  6. 4.0
    Former Employee

    Review

    May 31, 2023 - Client Service Coordinator (CSC) in Metairie, LA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Best practice manager, great doctors

    Cons

    Spend a lot of your time there

    Be the first to find this review helpful
  7. 5.0
    Former Employee, more than 3 years

    My hospital was great

    May 29, 2023 - Client Service Representative in Colorado Springs, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Had decent benefits, my practice manager was great. Loved the pet benefits and the PetSmart discounts.

    Cons

    Hours are too long, constantly having to push Wellness Plans.

    Be the first to find this review helpful

    Banfield Pet Hospital Response

    Thank you for your review and your many years with us. We are happy to hear that you were able to take advantage of the benefits and enjoyed the discounts as well. We hope that you were able to speak with your management team to work on the hours and any other issues that arose.

  8. 2.0
    Current Employee

    Burnout Rate

    Apr 21, 2023 - Veterinary Assistant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are great, relationships you build with regular clients are meaningful, if you get a team/vet who is willing to train you, you get to learn a lot.

    Cons

    Schedules are overbooked so badly even with hours continuously getting cut that it is impossible to have a single day where you’re not so stressed out you’re ready to quit. Management gets on you for complaining too much about the burnout and stress. You get hired on with the promise of 36-40 hours a week but then get cut back to 27 hours a week and asked to go home early. The corporate presence is extremely heavy and makes you feel like you ARE upselling clients. Management posts OWP sign up rates to cause an unhealthy competition in already unhealthy and toxic work environments.

    Continue reading
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    Banfield Pet Hospital Response

    Thank you for taking the time to reach out to us. Seeing you are a current associate we would really like the opportunity to talk with you further about your feedback. Our teams are working very hard to benefit our associates in an effort to prevent burnout and stay ahead of health and well-being. If you have any other suggestions for us please speak to your manager, a Business Partner, or someone in P&O. We have safe spaces and look to our field associates to feel comfortable being open and honest with us in order to continue providing relevant and worthwhile benefits.

  9. 1.0
    Current Employee, less than 1 year

    Toxic place to work

    May 24, 2023 - Customer Service Coordinator in Apex, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Paid time off Paid Holidays Free wellness plans for employee pets

    Cons

    Overworked Understaffed Micromanaging Un-organized Manager ensues drama, talks about other employees to other employees. Manager does not have deescalation skills, she is the source of most drama Dr talks down to staff, including manager. Is allowed to get away with it because we are short vets. I was targeted because I’m from the North, and treated differently. Made to feel like an outcast. Clients not happy with management, the store, and company as a whole. Manager does not stand up for employees

    Continue reading
    Be the first to find this review helpful
  10. 5.0
    Former Employee, more than 8 years

    Great place to work for with great benefits.

    May 27, 2023 - Practice Manager in Lafayette, LA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits and growth potential.

    Cons

    Cookie cutter approach does not allow for location or team adaptations.

    Be the first to find this review helpful

    Banfield Pet Hospital Response

    Thank you for your review and your many years with us. We are happy to hear that you were able to take advantage of the benefits and PTO. We wish you a successful future.

  11. 2.0
    Former Employee, more than 1 year

    Ok as a start vet job, but heavy corporate presence and lack of concern for employees/pets

    Apr 16, 2023 - Client Service Coordinator in Hurst, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent benefits. Very lgbt+ friendly, tattoo friendly, hair dye/style friendly. 3 free OWP for your pets. Closed on major fall/winter holidays. Work 4 days a week on a random schedule.

    Cons

    No bonuses for scheduling pets, signing up pets on OWP, or for meeting goals. Meager (50 cent) raises each year. Skeleton crew most of the time, a lack of hours for all employees. As a CSC, I was left to man the front desk alone for 12 hours. When I asked for help from coworkers doing nothing 'in the back', no one would want to help. You're expecting to help clients in person, help Petsmart customers, and answer phones all at the same time as a single person. There were so many issues at this location that have been covered before in other interviews. If you want to do the work of many people because "labor is too high" and you're the only person, then this is your job.

    Continue reading
    1 person found this review helpful

    Banfield Pet Hospital Response

    First and foremost, thank you for your 2-plus years and your dedication to our patients. We’re sorry to hear your experience at the Hurst location was not ideal and we would like to learn more. It is very important to us to get a deeper understanding of how our associates feel at work. Please, contact us at BanfieldCares@banfield.com so we can address this issue to the best of our capabilities.

Viewing 1 - 10 of 3,033 Reviews
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Banfield Pet Hospital Reviews FAQs

Banfield Pet Hospital has an overall rating of 3.1 out of 5, based on over 3,105 reviews left anonymously by employees. 42% of employees would recommend working at Banfield Pet Hospital to a friend and 37% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Banfield Pet Hospital employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Banfield Pet Hospital. This rating has decreased by -7% over the last 12 months.

42% of Banfield Pet Hospital employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Banfield Pet Hospital 2.7 out of 5 for work life balance, 3.0 for culture and values and 3.3 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Banfield Pet Hospital to be coworkers, career development, benefits and the cons to be senior leadership, compensation, management.

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Our Purpose At Banfield, we are defining the future of pet health and wellness. It’s about helping make better lives for pets, while...More

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Banfield Pet Hospital

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Company News
Partnered with an education grant from Banfield, the American Veterinary Medical Association (AVMA) announced a new industry-wide toolkit aimed at addressing cyberbullying that will be made available as a free resource to the entire profession. With recent research from AVMA finding cyberbullying for companion animal veterinarians has increased nearly 20% since 2014 and more than 50% of doctors saying cyberbullying had an impact on their mental health, this grant is part of Banfield’s commitment to expanding access to tools and resources to ensure that all veterinary professionals have quality support. Later this year, the toolkit – which was originally announced at Banfield’s Pet Healthcare Industry Summit in September 2022 – will house a new shared expectations resource currently in development by an industry-wide working group led by Mars Veterinary Health and the AVMA to strengthen the relationship between veterinary teams and pet owners.
Shared image - AVMA creates new cyberbullying resources for veterinarians with educational grant from Banfield Pet Hospital
AVMA creates new cyberbullying resources for veterinarians with educational grant from Banfield Pet Hospital
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Glassdoor has 3,105 Banfield Pet Hospital reviews submitted anonymously by Banfield Pet Hospital employees. Read employee reviews and ratings on Glassdoor to decide if Banfield Pet Hospital is right for you.