Banfield Pet Hospital Reviews | Glassdoor

Banfield Pet Hospital Reviews

Updated August 16, 2017
960 reviews

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3.0
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Brian Garish
35 Ratings

960 Employee Reviews

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Pros
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More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Excellent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Administrative Assistant in Vancouver, WA
    Former Employee - Executive Administrative Assistant in Vancouver, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Banfield Pet Hospital full-time (More than a year)

    Pros

    Dogs in the workplace! Banfield has comprehensive benefit package with pet insurance for 3 pets. Pay is every other week. Excellent Bistro on-site with healthy meal options. Free gym on-site. Dog park on-site. Supportive management with plenty of opportunities for learning, promotion or sideways movement. Fun place to work. Most jobs allow you to work remote 1 or more days per week. Sadly my position was eliminated during restructuring.

    Cons

    Very hard to get in. I had 5 interviews before I was hired. Electronic screening of resumes and the recruiters only see the first 10 submitted. Apply as soon as it's posted and follow up with a recruiter to let them know you applied, so they can dig yours out of the pool of candidates. Resumes get a "score" of percentage matched for the job posted. If your score isn't 80-90% match, you get cut.


  2. "Decent employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital part-time

    Pros

    They have top of the line medical equipment and offer great pre-veterinary training. They also have strict policies for a clean and sterile working environment. The vets and vet techs are generally very experienced as well.

    Cons

    Pay is not great for non- and pre-veterinary staff. Hours can fluctuate greatly if you're not a full-time employee.

  3. "Good place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital part-time

    Pros

    Good company to work for

    Cons

    Corporate guidelines can impact local decision options


  4. "Student Job Program"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Job Program Participant
    Former Employee - Student Job Program Participant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Banfield Pet Hospital full-time (Less than a year)

    Pros

    Good learning experience
    Good pay
    Good if you plan to work at Banfield after graduating

    Cons

    Depends on your doctor mentor
    Fast pace (can be good or bed depending on person)
    Unorganized with what what participant can and cannot do


  5. Helpful (1)

    "Great Company to start your Vet tech or assistant career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vet Assistant in Gastonia, NC
    Former Employee - Vet Assistant in Gastonia, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Banfield Pet Hospital full-time (More than 3 years)

    Pros

    Competitive pay,great company morale and customer driven service , excellent opportunity to learn and grow in the field. There are many opportunities to move up in the company and it is a national company so there are many opportunities to move within the company as well.

    Cons

    Long hours, must be available to work weekends,nights and holidays. Open 7 days a week and much of the time they are short staffed. Corporate runned business so there are a lot of changes, many that are not practical for the workplace. Lacks an intimate clinic feel.

    Advice to Management

    Pay more attention to what the customers are saying, their pets are not just a number to them, to the customer their pets are family and for some the only family that they have.


  6. "Veterinary Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Veterinary Technician
    Former Employee - Veterinary Technician
    No opinion of CEO

    I worked at Banfield Pet Hospital full-time (More than 8 years)

    Pros

    Most Benefits; Pay; Depends on Hospital

    Cons

    Review System; Work/Life Balance; Upper Management


  7. Helpful (1)

    "Field Leadership and Overall Management of Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cvt in Chicago, IL
    Current Employee - Cvt in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Banfield Pet Hospital full-time (Less than a year)

    Pros

    The benefits are good. Accumulation of PTO is based on how much you work, so it is easy to quickly accumulate PTO.

    Cons

    The company completely ignores the opinions and concerns of its employees. They prefer to hire new people with no previous veterinary or even medical experience for leadership positions (field director, practice manager, etc). They will tell employees one thing and then turn around and do the exact opposite. All of their hospitals are understaffed. They refuse to allow for extra para-staff to work, they prefer to run their good hardworking employees to the ground so they quit. That is why their turnover is so high.

    Advice to Management

    Listen to your current employees about how their specific hospitals should be run. Promote from within instead f bringing in non-qualified people to attempt to run a medical practice they know nothing about. Stop trying to force a veterinary practice to fit into a business model. Banfield likes to think everything is cut and dry/black and white/by the book when ion fact almost no case ever goes by the book and there are a lot of gray areas to vet med. No 2 animals are the same, but Banfield wants their employees to run like an assembly line, you treat your staff like garbage and wonder why there is a shortage of staff and especially vets.

  8. "Bureaucratic nightmare"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Banfield Pet Hospital full-time

    Pros

    They do provide quality care for the animals.

    Cons

    The cost of care becomes exaggerated due to uneccesary procedures.

    Advice to Management

    Cut the red tape and don't treat animal care like a mechanic.


  9. Helpful (1)

    "Be ready to SELL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Coordinator in Orlando, FL
    Former Employee - Client Service Coordinator in Orlando, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at Banfield Pet Hospital full-time (Less than a year)

    Pros

    Fun working with pets and pet owners. Customers were usually nice. The day moved quickly.

    Cons

    Had to promote and sell wellness plans. Pricing was too high for medical treatments and meds that were outside the wellness plans and customers would get mad when they realized that Banfield was overpricing services. Staff was extremely overworked and could be rude to coworkers. Dogs that were staying for the day didn't get walked when the person tasked with walking and cleaning up after the pets was out sick.

    Advice to Management

    Stop pushing the wellness plans. They are over priced and once customers know it, the people at the front desk have to deal with the wrath. Hire more people so that the staff isn't so overworked.


  10. "Lead Client Service Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Coordinator in Madison, WI
    Current Employee - Client Service Coordinator in Madison, WI
    Doesn't Recommend
    Neutral Outlook

    I have been working at Banfield Pet Hospital full-time (More than 3 years)

    Pros

    Work with great people, work with pets

    Cons

    Work with pets' owners, corporate bull


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