Banfield Pet Hospital Reviews

Pros

* Clear policies * Great Salaries * Amazing and caring management * They listen and are flexible to change * Opportunities for continuous education, Development and leadership jobs * During Covid-19 management went beyond to take care of the team

Cons

* Health Insurance deductibles are high * A lot of metrics to monitor

Pros

I met some of the best vet techs, doctors and CSCs at this job and even though most of us left and went our separate ways, we still keep in touch. I learned so much, every day was a learning experience. Room for growth - they are always working on your development. Yearly raises, PTO grows fast. Opportunities to volunteer in the community.

Cons

I worked at my main hospital full time, and other hospitals in the area when help was needed, that being said every hospital runs very differently and has a different team environment which was hard to get used to at first, but not a huge con, just a learning experience. Too many expectations from corporate, my teammates and I would often talk about how we felt like we worked on an assembly line when assisting the vets with drop off pets and doing surgeries because of the pressure to do so many a day. We all tried to provide the best quality of care but it led to burnt out to almost all of my previous coworkers and myself.

Pros

3 free wellness plans. 401k. Vision/dental/health insurance (not amazing but at least it’s something?). Bonding with coworkers over shared suffering.

Cons

If you want to work in a environment where you come home physically, mentally, and emotionally exhausted for a thankless company and clients who verbally harass you for rewards this is the company for you!! If you get injured on the job they will try to force you to leave with no compensation since you are unable to perform your job description. Upper management is untrained and will see you as nothing more than a number. They are willing to fire everyone no matter how hard you work or how long you have been with the company. The only reward you get for being with the company is a gift card to their very expensive Banfield store that only sells Banfield merchandise. You can be amazing at your job, come in on your days off, help others, do things outside your job description, put up with harassment at the workplace and get nothing in return not even a good review from management. For upper management it’s all about the money not the employees, clients, or patients. The wellness plans creates clients that think they can get whatever they want and see a doctor whenever they want without an appointment for a “emergency” and if they don’t they will use terrible language and scream at you until management gives them what they want and it creates a environment of clients who treat you like your scum off the street to get what they want.

Pros

I happen to work with an amazing team of animal loving, focused on quality health care individuals. Everyone on site helped one another, taught each other, supported one another and truly gave their all for the animals.

Cons

Upper management is completely focused on making money. They set a specific number of pets that must be seen every day, and specific amount of revenue that must be made and a set amount of money that EACH client should be charged per visit. Upper management does not care about the team as individuals. I was told on multiple occasions that each employee is just a “cog in a wheel” and easily replaceable. There is minimal work/life balance. The hours are long and stressful. There is never enough staff to take care of the volume of pets that you are required to see. VA’s and CSC’s are paid horribly. Clients are allowed to scream, cuss and threaten staff and upper management does nothing. We are not allowed to require basic respect from clients.

Pros

It has great staring salary, Paid Time Off, and Bonuses

Cons

There is a high turn over because of corporate not knowing who will be best for management positions

Pros

Easy introduction to GP veterinary medicine - the training modules cover a lot of basics of veterinary care VAs off-the-street can benefit from....if they're allowed to complete them. Benefits are available but the deductible is so high you might as well not have them.

Cons

The work-life balance at Banfield is absolutely awful. Vet med is a struggle but expect to spend 12+ hours at the clinic on a daily basis. Your coworkers will call off constantly due to the stress and burnout leaving you understaffed. Being understaffed will make you rush through every appointment to get to the next one. You'll have an increased chance for error and injury because of how quickly you're expected to do the job of 2 people and the animals feed off of your stress. And when you do get injured on the job, don't expect any support from the company because their workers comp is an nightmare. If you bring any of this up to management, it'll get brushed under the rug and you'll be seen as a "problem employee". There is no support at Banfield when you need it. Your concerns will get brushed off with a canned response and nothing will change.